Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
• 

  U S Bank

  1673 Pearl Rd Brunswick, OH 44212-3405

• 

  U S Bank

  2716 Boston Rd Hinckley, OH 44233-9498

• 

  U S Bank

  2635 W Market St Fairlawn, OH 44333-4230

• 

  US Bank

  Corporate Office 425 Walnut Street Cincinnati, OH 45215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my account in full however; they continue to flg it as a charge off. I have called multiple times. I have sent letters of appeal which I should not have to do as it is their error

  

  Business Response

  Date: 05/07/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding incorrect credit reporting. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 05/05/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hit divorced and ******* promised to assist me with my credit card balance and they havent done so, I need hardship assistance and they told me to let the account be delinquent then I could receive a lower interest rate (4.9%) to help lower the monthly bill. They have lied tome, disrespected me and even laughed at me over the phone. They have reported me to the credit bureau and have no plans on helping me, please help! I would like all late fees and current interest removed also.

  

  Business Response

  Date: 05/07/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding payment options and customer service. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 05/05/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a *********-issued Skypass credit card under the promotion that included two Korean Air lounge vouchers, which were supposed to be delivered within 10 business days of account opening. After waiting a month with no vouchers received, I contacted customer support. They assured me they had created an expedited ticket and that the issue would be resolved within 10 business days.However, after another 10 business days passed, I still hadn't received anything. I called again, only to be told there was no record of an expedited request and that I would now need to wait an additional four weeks. I was also informed that issuing the vouchers was up to ***********I then reached out to Korean Air, who confirmed that the delay was due to ********* not releasing the vouchers. At this point, Im extremely frustrated and disappointed with how poorly ********* has handled this situation. Its confusing, unprofessional, and reflects very poorly on your customer service.I paid a $99 annual fee for this card based on the promotional offer, and I expect ********* to honor that offer without further delay. This needs to be resolved immediately.

  

  Business Response

  Date: 05/07/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding not receiving lounge vouchers. ********* has confirmed that a verbal contact was made on 05/05/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Identity was stolen and contacted them to advise of compromised identity. Instead of being understanding to a loyal customer, they instead chose to charge fees and reduce my credit limit.

  

  Business Response

  Date: 05/07/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding ID Theft and credit limit. ********* has confirmed that a verbal contact was made on 05/06/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 05/08/2025

   I am rejecting this response because:
  
  There was no attempt at contact made 

  

  Business Response

  Date: 05/19/2025

  On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. ********* has confirmed that an investigation is currently open for the concerns that you reported, and it might need some additional time to respond with the resolution. Please allow an additional 07 calendar days for a response. We appreciate your patience and apologize for the delay. If you have any additional questions, we encourage you to contact our complaints team at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father passed away in December 2024. He leased a car through ********* with my mother that my mother does not wish to keep. We provided ********* with the death certificate in February and are still waiting for the bank to repossess and pick up this car. We have made several calls and are told that we are on the list but they cannot give a time or date when this may happen.

  Customer Answer

  Date: 04/19/2025

  I am not on the lease with my parents, but I am trying to help my mother who does not have internet. I can arrange a 3-way call with her if you need to speak to her.

  The names on the lease are:

  ****** E. ********* (date of death 12/12/2024)

  ******* T. *********

  **********************

  Newtown Pa 18940

  I can also send a copy of the death certificate and my father's social security number if I can be sure this email is secure and encrypted.

  Please advise of next steps.

  Thank you for your time and attention.

  Sincerely,

  ******** *********

  

  Business Response

  Date: 05/07/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a lease of vehicle and a voluntary surrender. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 05/06/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a message saying I was short $259.30 in escrow, so I paid it thinking it would keep the balance the same. Now, they are saying I owe $173.00($14.00 monthly). Im filing a complaint against ******* mortgage company for this miscalculation and incompetence on the part of the escrow department of us bank.

  

  Business Response

  Date: 04/28/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an escrow amount. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/25/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to notify you of a fraudulent account that has been opened in my name with ELAN CACS CC. I am a victim of identity theft and did not authorize the creation of this account. Below are the details of the fraudulent account:Creditor Name: ELAN CACS CC Opened Date: 6/15/2021 Account Number: ****************High Credit: $6,840.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation regarding the fraudulent activity.Thank you for your prompt attention to this matter.

  

  Business Response

  Date: 05/02/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding ID theft and an unauthorized account. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 05/01/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* / AAA **** has demonstrated repeated tardiness in posting mailed payments on credit accounts on a timely basis. After ******* supervisor(s) refused to waive late fees and interest on payments made in full and mailed well in advance of the due date, I demanded the account be closed by telephone, since it was a recurring problem. The agent on duty advised the account would in fact be closed and provided a confirmation number on 12/6/2024. At the time, I was advised of the amount remaining outstanding on the account, and paid that amount by mail. The credit card has not been used since. However, I also informed the representative that I refused to pay any late fees and associated interest due to their recurring failure to post mailed payments in a timely fashion. However, I subsequently discovered ******* never closed the account and continued to assess accumulating monthly late fees and interest amounts, which I refused to pay given the account was closed on 12/6/2024 with a confirmation number provided. Letter(s) were written to rectify the matter to no avail. My account was subsequently reported delinquent to the credit bureaus, resulting in a dramatic drop in my credit score owing to a refusal to pay late fees and interest on an account initially reported to me by ******* as closed. All principal amounts on this account have been paid in full; late fees and interest charges have not and will not be paid. I demand ********* resolve this matter, close for certain the account, and restore my previous outstanding credit record and score to the various credit reporting entities. Absent this desired resolution, I will contact AAA (the credit card is an ******************* affinity account) where I have been a member for 50+ years and demand AAA find some other financial entity to handle their credit card affinity relationship in the future.

  

  Business Response

  Date: 05/01/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding account closure; credit reporting and fees being charged. ********* has confirmed that a verbal contact was made on 04/29/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently launched a startup company and had very limited funding to invest into a business account. This bank offered everything that I was looking for. However, because I didnt have a brick and mortar store front I didnt have a lease my home address didnt match my agent office address amongst other things, they said I also was denied. They wouldnt say why just due to internal processes. That I was flagged for federal jargon. Now, I personally have good credit, no outstanding debt no repos foreclosures no criminal money laundering They also said I had two open applications I myself only completed one so who did the other one? Id like to know specifically the denial. If a bank is offering business accounts for startups and we have made the appropriate deposits we supplied all the documents our agency is legit, whats the problem? Why are you looking at our personal information when we are a business entity in the first place? Im not doing personal business. To further note, their customer service is quite sassy and rude. The emails they send are vague if they need more information but the applications are under review and asks to start another app its very confusing. This is not a startup friendly business bank. I waited weeks just to be denied after calling.

  

  Business Response

  Date: 05/01/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding account application. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/29/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally made a payment to the wrong us bank credit card. I called into us bank customer service on 4/9/2025 and spoke to a *** who stated he could not transfer the money to the correct account. He would have to issue a refund check reference number 250-409-186-753, and he would close the account the funds were sent to initially. The very next day I did not see any activity on either us bank credit cards prompting me to call into us bank customer service again. This time I spoke to a person who said they could electronically transfer the funds to the correct account and that my other account was not being closed. This reference number is **************. I want this to be noted in case I lose my money. I had transferred electronically $2,196.65 to pay off my us bank credit card. I would like ******* to wave any late fees and also close my dormant credit card account. On a different complaint was that dormant us bank account was to have been upgraded when approved for the signature rewards card. The card I accidentally sent my payment to should have already been closed. Please advise on this matter.

  

  Business Response

  Date: 04/16/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a payment made in error and fees associated with it. ********* has confirmed that a verbal contact was made on 04/14/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.