Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
• 

  U S Bank

  1673 Pearl Rd Brunswick, OH 44212-3405

• 

  U S Bank

  8 E Main St Lucas, OH 44843-9701

• 

  U S Bank

  115 N Chillicothe Rd Aurora, OH 44202-7797

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  U S Bank

  126 N Main St Hudson, OH 44236-2827

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 3rd, I disputed two charges on my ************** Travel Rewards Card. *************, $550 and $550. D231003010430 and D231009002229.On 10/19/23, I faxed you 11 pages of documentation and photos. On 10/19/23, I called Cardmember Services to verify, did you get all 11 pages of my fax. Your agent confirmed, YES.On 11/5/23, I called US Bank to get status. Agent told me case was closed as I did not send in documentation and could only find 5 of 11 pages of my documentation.I have asked twice for a dispute agent to call me and no one has.I spend $50,000/yr on this credit card, and the service I am getting *****.

  

  Business Response

  Date: 11/07/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

  Customer Answer

  Date: 11/07/2023

   I am rejecting this response because:  Is this all you can say to me?  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.
  
  
  

  

  Business Response

  Date: 11/09/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a prepaid gift card for my birthday on August 1. When I logged on to activate it I found out it had already been used not even ten minutes after it was bought. I went through everything I needed to do to claim fraud and get a new card. The new card has also been used up by the same person that used the original one. This is an inside job and this person needs to be arrested for theft.

  

  Business Response

  Date: 11/07/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing regarding my accounts that have been put on hold now since October 4, 2023. Please be on the lookout for an email from the ***** The **Fraud now has it in their hands, and not only will they not speak to customers they have not responded to the local branch managers email for an update. I do know that they cannot just hold onto my money by law. Let me explain my accounts the first one that I was given the account number that is account number# ************. This account is an account that not only has my disability money, but also my minor childs money. This money is used to keep us housed and to support my minor child. The second checking is an account my school money goes in. My savings account is where the questioning should be at as I know it is a large amount of money. Let me explain, I helped with a job, and she deposited money it was in my chime at the time. ***** never told me that they suspected fraud. When my account was closed the remaining chime mailed me as a check. I then opened the US Bank account and I was not told when I was paying these employees that sending the wire-transfer in payments would make it suspected of fraud. If I would have been told go to the local branch and send it all then I would have. The person who had me sending payments told me that at the time he was an employee of *************************. If you need proof of the original person who deposited the large amount in my chime account I have her name, address, and phone number. Her name is ************************* she works at Audi phone number **************. She lives in *******; **** and her phone number is *************. This ** is the one that frauded and those wire transfers that were sent were to an account at ***** Fargo. That is what needs to be investigated. This same ** threatened me and my family if I did not cooperate. I am requesting that any money that was to go on things that were returned to be sent through. I am requesting this also for my ******* bill that they tried to autopay. I will also be including a copy of the response from the ***** BBB, proof on my disability money which I need for November, and Attorney General and I am asking those be sent through. Any remaining funds need to be sent to me as again by law you cant hold onto that money. I also thought there was a time frame and I am requesting within the 30 days from the date the investigation began that by November 4, 2023, that I have that money sent to me and close my accounts at that time. If this cant be done, I will be forced to contact BBB and any further action that needs to be taken to have my money sent to me. Thank you for responding and I hope to hear something by the deadline listed.

  

  Business Response

  Date: 11/07/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a college student i opened an account with US bank and I have about 4, 100 balance with US bank. I have 3 accounts. For some reason they have decided to put my account under pending for closure and hold my money hostage. They said I have unusual accounts activities in which i literally contacted them prior and inform them the unusual activities and error transactions that I was seeing. I told them to remove any third party access to my account. They did not. They told me that I can do that on the online banking app, but they blocked me access to remove it on my end. I couldnt access my bank online. It was multiple duplicate transactions that has to been an error because I did not make some purchases and others were duplicate transactions not approved by me. I had $4k+ on my account ending in **** and 100 on my account ending in ****. Mind you I didnt have access to my online bank but I get a transaction alert from us bank saying they transferred my $4000. Till this day I havent received a check or anything from US bank. This is not right. This pains me badly because I need my money to pay my bills.

  

  Business Response

  Date: 11/07/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elan Financial says they are a part of US bank sent me and *********************** a credit card which we did not apply for. They said it was replacing our ************ 1 card which is a totally different card number that I pay directly to credit union 1. I activated the card by mistake because the card statement said it was credit union 1 and I thought they was replacing my old credit union 1 card but it wasn't. I ask them to cancel the card and account and they wouldn't saying they have to call me back to talk to ****** the primary card holder, but my name is on a card. They said I had to wait for them to call next week about Wednesday to verify the the account and cancel. I know that they are not going to call. I want them to cancel out my card that say CU1 issued by Elan Financial, card number **************** because I don't want it on my credit report and I am not going to use it because I did not apply for it and don't know how they got my personal information. I need you all to see if you can get them to cancel our cards. I never used the card, $0 balance $15,000 limit. Thank you, *********************** and *****************************

  

  Business Response

  Date: 11/07/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are withholding my paycheck for 7 days with no legitimate reason. I went to the bank and was told they wouldn't help me and contact the phone number on the atm card. This has never happened before to me. They are terrible with customer service

  

  Business Response

  Date: 11/06/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress.Under 15 USC **** Section 602, I have the right to financial privacy, and I expect my information to remain confidential.Furthermore, 15 USC **** Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided.I have identified inaccuracies on my credit report from World Finance, impacting my financial well-being. I request these inaccuracies be corrected promptly.Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances.For reference, my account details are as follows:Account Number: **********I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information.Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns.Thank you for your immediate attention to this matter.*********,****** *********

  

  Business Response

  Date: 11/03/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction:October 25, IRAroll over they have cashed the check October 27, went through. Now it is October 31, can not access my money. Now they said, when I called it would be November 4, on my birthday to get the money that is mine. I need this money for a house I am buying and I work hard for this money in a 401K. I can not get my money their holding it.

  

  Business Response

  Date: 11/03/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was leasing my car through US Bank and after my lease ended, I decided to purchase it. I sent them a cashier check of $35,345.90 and they received it and processed my title. I have been calling them every week and I get run around and they say the title might have been lost. It has been a month since I paid them and I never received the title of my car.I would like them to send me the title of my car as soon as possible.

  

  Business Response

  Date: 11/02/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

  Customer Answer

  Date: 11/03/2023

   I am rejecting this response because:
  
  I called several times to US bank and the last conversation I had with them they asked me to go to my post office to find out what happened to the mail. I went to post office and post office people asked me to provide them the tracking number as they cannot trace any mail without tracking number and then I called again US bank and asked them to provide me the tracking number and US bank said there is no tracking number. If they have no tracking number why US bank ask me to drive all the way to post office to inquire about it.
  I am very disappointed with US bank service. How long will it take them to research. I never get any response back from them. When I call US bank I always get different answers and run around. US bank is not professional and their service is the worst I have ever dealt with.
  I paid in full more than a month ago and I need my title.

  

  Business Response

  Date: 11/06/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

  Customer Answer

  Date: 11/22/2023

  I previously filed a complaint against US Bank and the resolution was that US Bank will request duplicate title and send it to me and still I have not received it. Today 11/21/2023 2PM CST I called US bank asking about when my title will be delivered as bbb.org contacted to US bank and resolution for that case was to issue duplicate title and US bank response was that they did not even request a duplicate title. I asked why? They said they don't know. I asked if I did not call today then US bank would not take any action at all and would not request duplicate title and the response was YES.

  

  Business Response

  Date: 11/24/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

  Customer Answer

  Date: 11/27/2023

   I am rejecting this response because:
  
  I still have not received my title. 

  

  Business Response

  Date: 11/30/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are writing to express our profound disappointment with the service provided by US Bank. Despite deducting funds from our escrow for property taxes, the bank has failed to remit payment to the town for several months. As a result, our taxes are now in collections.We have made numerous attempts to address this issue, only to receive repeated assurances that the matter would be resolved within ***** hours. Regrettably, these promises have not been fulfilled. Moreover, the bank has declined to cover the late fees, erroneously asserting that we did not inform them of the bill. Not only is it the bank's responsibility to be aware of such obligations, but we did, in fact, notify them.It is disheartening to note that our experience is not an isolated incident. A cursory glance at the Better Business Bureau reveals a rating of 1 out of 5 stars for US Bank, with numerous customers echoing our sentiments. The bank's generic responses to these complaints further underscore the lack of genuine concern for customer grievances.We did not initially choose US Bank; our home loan was transferred to them. While current market conditions prevent us from refinancing, we are resolved to sever ties with US Bank at the earliest opportunity. We strongly advise potential customers to exercise caution and consider alternative banking options.

  

  Business Response

  Date: 11/02/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

  Customer Answer

  Date: 11/02/2023

   I am rejecting this response because:
  There is zero resolution noted 
  
  

  

  Business Response

  Date: 11/06/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.