Business Profile

Department Stores

Target Corporation

Headquarters

Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,578 total complaints in the last 3 years.
1,460 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My online orders keeps being cancelled without giving any reason. I have even paid for the *** membership, could the corporate fix my account? If not please refund my membership
Business Response
Date: 05/02/2025
*****,

Thanks for contacting Target on behalf of our guest ****** ****.

Included, you will find our response to our guest.

We regret any disappointment, but due to an irregularity with their orders; we are unable to offer a different resolution. We want to ensure our guest enjoys the items they purchase from us and so for all future purchases, we invite our guest to exclusively shop the great selection of items available in their local Target store. Additionally, we can share our guest was not charged for their canceled monthly Target Circle 360 membership.

We understand they were hoping for a different resolution, and we appreciate our guest's feedback. After review, we believe this concern has been appropriately resolved.

As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 265086963.

Sincerely,

****
Executive Escalation Business Partner
Target Corporation
www.target.com
Customer Answer
Date: 05/02/2025
I am rejecting this response because:
I need explanation on what "irregularity with their orders" means as I haven't place target online orders for a while.
Initial Complaint
Date:05/01/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order never came. The fact they said they contacted the shopper and said its been successfully delivered and handed to mine and thats not true. The person in the picture is not me. They want me file a dispute with my bank. My bank wont cover stolen item transactions. I am left with paying for items I never got. This is not fair at all. I want my refund! I cant even keep my self clean with out someone streaming my stuff! What ever investigation they did is not an good or accurate one
Business Response
Date: 05/01/2025
*****,

Thanks for contacting Target on behalf of our guest ***** ****.

Included, you will find our response to our guest.

After reviewing tracking details and working closely with our logistic team and carrier partner, we have determined the order of concern to have been successfully fulfilled and delivered. Per our terms and conditions, we are are unable to issue refunds or replacements. While we are unable to provide our guest with their desired resolution, we appreciate the time they have taken to share their experience.

As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 265087961.

Sincerely,

****
Executive Escalation Business Partner
Target Corporation
www.target.com
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding my same day deliver order ***************. I reached out about this on several different occasions in hopes of getting the issue resolved and I have still not received a sensible answer or resolution. One agent even blamed me for the lack of competence on the shoppers end. This order was delivered to the incorrect apartment complex despite me clearly describing the difference between my home and the complex across the street. I have always clearly communicated with the shoppers and directed them to contact me with any issues locating my address. This particular order was not handled correctly and I went on a search mission to locate my groceries and I even asked around and it was not successful. This has caused me unnecessary stress because I am just looking to make sure my family is fed.
Business Response
Date: 05/10/2025
*****,

Thanks for contacting Target on behalf of our guest, ******** *****.

We reviewed *************** Day Delivery order ***************. We confirmed Ms. ****** order delivered on 4/15 as expected. On 4/16 Ms. ***** chatted into our ************** to share they were missing three items from this order:

-Starbucks by ******************************************** Single-Origin ******* - 8ct
-Starbucks by ********************************************* Blonde Espresso Roast - 10ct
-cocokind Chlorophyll Discoloration Face Serum - 1oz

A full refund was issued for those items. On 4/25 and 4/30 our guest chatted in sharing they didnt receive this order and that it was delivered to the wrong address. Because we confirmed this was a successful delivery, the remaining refund was denied.

We realize this outcome isnt what Ms. ***** was hoping for but the resolution that is available. We consider this decision final and the matter closed.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 265087668.

Sincerely,

*****
Executive Escalation Business Partner
Target Corporation

www.target.com

Customer Answer
Date: 05/12/2025
I am rejecting this response because:

The chat feature is not user friendly and will sometimes confuse the issue. I explained this to the agent and still couldnt get adequate help. Im obviously not going to accept the refusal to resolve the problem
Initial Complaint
Date:05/01/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two items were broken in my order. I had earned a reward but took the exchange back to the store because they were open. The guy in the store said that nothing would be affected from my rewards. Nonetheless my earned rewards were Taken away. All I did was an even exchange:I called customer service 1st time And the representative took 10 minutes, could not help me and transferred Me to a supervisor, the supervisor said what I was Saying was impossible and hung up on **** called back to explain my situation again, and was placed on hold for 5 minutes the first time and
Business Response
Date: 05/07/2025
*****,

Thanks for contacting Target on behalf of our guest ******** *****-****

Included please find our response to Inshirah.

As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 265088898

Sincerely,

***
Executive Escalations Business Partner
www.target.com

Inshirah,

Thanks for contacting Target through the Better Business Bureau regarding your recent experience.Please accept my apologies for any frustration and inconvenience.

After receiving this complaint, I reviewed your Target Circle account and confirmed that the reward was still available. I apologize for any confusion. I attempted to contact you by phone but was unable to reach you. I sent a follow up email.

Thanks for contacting us.I understand our apologies may not completely eliminate your frustration, but I hope youll continue shopping with us in the future and allow us to provide the great guest service you deserve. If you would like to discuss this, please give us a call at ************* with reference number: 265088898.

We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

***
Executive Escalations Business Partner
www.target.com
Customer Answer
Date: 05/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:05/01/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered groceries online, target for one lied about there being a photo for proof of delivery on their site, I had to get the picture from shipt themselves. Not only that but my order was late and defrosted which I am deeming unsafe to eat, target refuses to refund my late order and damaged items, I have a decent following on TikTok and Instagram and will publicize this issue, I will also file a complaint with the *** and the attorney general if target still refuses to refund the order
Business Response
Date: 05/07/2025
*****,

Thanks for contacting Target on behalf of our guest Celes Wa.

Upon receipt of your contact, we reached our guest to address their concerns. We confirmed with our Same Day Delivery team that the order arrived 35 minutes late. We issued a Target eGiftCard for two items they claim were either missing or thawed. The rest of the items delivered were nonperishable. We apologize for the inconvenience.

As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 265086021.

Sincerely,

***
Executive Escalations Business Partner
www.target.com
Customer Answer
Date: 05/07/2025
I am rejecting this response because:

Target seems to be having issues with literacy, I claimed the items were EXPIRED, and I showed proof of this with their customer service agents, but it seems none of them either read what I sent or chose to continue to be negligent, instead they tried to give me a $15 gift card to shop again at THEIR own store which is disgusting and lazy. I simply wanted a refund for the expired items but theyre unable to do that, I will be filing a complaint with the ftc and cfpb, as well as posting the expired items and targets response on Instagram and TikTok to my 45k followers. I tried to then target a chance to follow some principles but of course theyre unable to do so
Initial Complaint
Date:04/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a PUR Classic 30-Cup Water Dispenser Filtration System from them and it leaked and damaged my kitchen floor. Target refused to even refund the cost of the item.
Business Response
Date: 05/02/2025
*****,

Thanks for contacting Target on behalf of our guest ******** *****.

Included you will find our response to Ms. **************** always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 264940293

Sincerely,

***
Executive Escalations Business Partner
www.target.com

********,

Thank you for reaching out to Target through the Better Business Bureau. We're sorry to hear that the Pur Water Dispenser Filtration system leaked and caused damage to your floor.

After receiving this complaint, I reviewed your previous contacts to Target and confirmed this information was sent to our claims reporting center. They will be reaching out to you for additional information.

For help with a refund for this item, please reach out to: Kaz Home Environment Consumer Relations at ************** or ********************************.

Thanks again for reaching out and letting us know about this.

Sincerely,

***
Executive Escalations Business Partner
www.target.com
Customer Answer
Date: 05/02/2025
I am rejecting this response because:
I want a refund for my item. I am a loyal customer and have been VERY disappointed at how this matter has been handled.
Initial Complaint
Date:04/29/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Target regarding my recent order (#***************) placed through their online platform.This order was fulfilled via **************** at the ******* location, where Target employees placed the items directly into my cars trunk. After reaching home and checking the packages, I discovered that several items were missing or not fulfilled as ordered:Apple AirPods Pro 2 Missing entirely Native Body Wash for *************************** Tea Missing entirely Native Moisturizing Body Wash for ************* Cocoa **************** I ordered 2 units but only received 1 I promptly reached out to Targets customer support team to report the missing and incomplete items. Despite providing details and proof, their support team refused to resolve the matter or issue a refund.Given that I paid for these products but did not receive them, and the fact that Targets support team was unhelpful, I am requesting a full refund for the missing and shorted items.I have all necessary documentation, including order confirmation and pickup details, and am happy to provide them if needed.I request BBBs assistance in helping resolve this matter and ensuring Target upholds basic customer service standards.Thank you for your attention to this complaint.
Business Response
Date: 05/08/2025
*****,
Thanks for contacting Target on behalf of our guest ***** *****.
Were currently in the process of researching the matter and will provide a substantive response within a reasonable timeframe. I appreciate your patience, as well as that of ***** *****. If you have any immediate questions or concerns, please contact me at ************ and reference case number 264889428.
As always, we appreciate the assistance you provide us with our guests.

Sincerely,

*****
Executive Escalations Business Partner
Target Corporation
www.target.com
Customer Answer
Date: 05/09/2025
I am rejecting this response because:
the issue is not resolved yet as the team is looking into the issue

Business Response
Date: 05/21/2025
*****,

Thanks for contacting Target on behalf of our guest ***** *****.
Upon receipt of your contact, we researched our guests concerns; included you will find our response to ***** *****.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 264889428.

Sincerely,

*****
Executive Escalations Business Partner
Target Corporation
www.target.com

Ankur,

Thanks for contacting Target through the Better Business Bureau regarding your recent experience.

We apologize there were items missing from your recent Drive Up order. Items should be scanned and verified before theyre bagged to ensure all items are delivered successfully. Weve issued a refund back to the original method of payment as an exception; please allow up to five business days for the funds to be made available.
Thanks for contacting us. We appreciate the time youve taken to share your feedback.

Sincerely,

*****
Executive Escalations Business Partner
Target Corporation
www.target.com
Initial Complaint
Date:04/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Online account was flagged as a reseller and therefore they banned me from purchasing anything online. I am a 52 year old father and buy Trading cards for my son. I am not here to buy trading cards to resell to make peanuts on them. I buy trading cards for my son and if you even look at my online account ********************** can see I do not even buy that much. Only time I buy is around Xmas time or if a popular product comes out, My family spends about $10,000 a year on my Target credit card at target online and in store. For Target to cut me off online is absurd. I messaged online and employee told me nothing they can do as my account was flagged and told me I can still shop in store. Not even to look at my account to see. They just used some stupid 3rd party software to determine this outcome. If target cut my business off for nonsense just imagine how many others. Personally, they can keep their products as I will just order from ******, *******, ******, etc.
Business Response
Date: 05/05/2025
*****,
Thanks for contacting Target on behalf of our guest ***** *******. Upon receipt of your contact, we researched their concerns; Included you will find our response to ***** *******.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 264888529.

Sincerely,

*****
Executive Escalations Business Partner
Target Corporation
www.target.com

*****,
Thanks for contacting Target through the Better Business Bureau regarding your recent experience.
We regret any disappointment, but due to an irregularity with your orders, were unable to offer a different resolution. We've confirmed your orders were canceled due in part to Target.com Terms & Conditions.However, you are more than welcome to shop in our stores for smaller quantities for personal use.
We understand you were hoping for a different resolution,and we appreciate your feedback. After review, we believe this concern has been appropriately resolved.

Sincerely,
*****
Executive Escalations Business Partner
Target Corporation
www.target.com

Customer Answer
Date: 05/05/2025
I am rejecting this response because: It is a total lie. Never did anything against your stupid guidelines. All I do is spend over $1,000 a month between my wife and I from Target for personal. I will be closing my target card as clearly you do not need my business.
Initial Complaint
Date:04/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings! Target corporate and internal affairs departments denied my refund. The company sent me out 5 incorrect items and when I called in and complained they advised that I send the incorrect items back. Being that was just in fact what I did. They denied my refund and kept my money. Initially I was sent the wrong items. Called and informed the company. Company asked me to send it back to them. I did exactly just that and it was manipulated and turned around as if I sent them wrong items back! Its unfair and wrong to take my money like that. With only an explanation of Im sorry I wish I could help more. Well yes more help couldve been done if they sent me the correct items from the beginning. I want my money back.
Business Response
Date: 04/29/2025
*****,

Thanks for contacting Target on behalf of our guest ****** ******.

Included, you will find our response to Mr. ********************* for contacting us about the return of your order ending in 8578. We are sorry to hear the items didnt work out for you.

After reviewing the return shipments, we can confirm our return center declined the returns pursuant to our Terms and Conditions. We regret any disappointment as we are unable to offer any refunds or alternative solutions for this order. We consider this complaint to have been appropriately addressed and we encourage our guest to review our return policy for additional information.

At this time,we consider this matter closed.

As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 264898606.

Sincerely,

****
Executive Escalation Business Partner
Target Corporation
www.target.com
Customer Answer
Date: 04/29/2025
I am rejecting this response because:
Target sent me the incorrect items and requested they be sent back and I receive my refund and I did just that.

Business Response
Date: 05/01/2025
*****,

Thanks for contacting Target on behalf of our guest ****** ********** lwc-f6gbo863ml="" style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px;">
Included, you will find our follow-up response to Mr. ********** lwc-f6gbo863ml="" style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px;">
After re-reviewing the return shipments on behalf of our guest, we can confirm our return center declined the returns pursuant to our Terms and Conditions.
We consider this complaint to have been appropriately addressed and we encourage our guest to review our return policy for additional information.

At this time, we consider this matter closed.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 264898606.

Sincerely,

****
Executive Escalation Business Partner
Target Corporation
www.target.com
Initial Complaint
Date:04/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In october, I attempted to make a target same day delivery order. the order was cancelled by the system. I checked off the 360 membership trial. I inquired about why this occured and was told I could not shop online anymore. I go to log into the account months later to see if this has changed and I see I was charged for a target 360 membership. I asked the agent to refund the membership because they didn't let me order online and so, it was never used. they denied my request because it has been since October that I could have used the membership... when they literally denied me access of making online orders. refund me the full amount. this is theft. you don't want my business so give me my money back. order #***************
Business Response
Date: 05/07/2025
*****,

Thanks for contacting Target on behalf of our guest ****** ******.
Were happy to see our team cancelled Amandas Circle 360 annual membership when they contacted our team on April 28, 2025. A prorated refund was issued in line with our policy and the age of their membership. With that, we consider this issue resolved.
All Target.com accounts are subject to our sites Terms and Conditions when they are established. Any account or order can or will be susceptible to review at any time. After extensive research, it was determined by our teams that ****** can best be served shopping in our stores.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 264770834.

Sincerely,

****
Executive Escalation Business Partner
Target Corporation

www.target.com
Customer Answer
Date: 05/07/2025
I am rejecting this response.

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