Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target

  3390 - 4151 Hazelbridge Way Richmond, BC V6X 3L7

• 

  Target

  7155 120 St Delta, BC V4E 2B1

• 

  Target Stores - Central Ohio

  All Central Ohio Locations Columbus, OH 43215

• 

  Target

  PO Box 185 Cedar Lake, IN 46303-0185

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I had a wedding registry with Target, a few people bought things off of our list but I wanted to buy the rest with the 15% off coupon they give you when your date has passed. My first order I put in got canceled, the ENTIRE order with no explanation besides technical issue. I reordered with a few different items and once again the whole order was canceled. I talked to no less than 6 customer service agents, in chat and on the phone, all of them to tell me I lost my coupon because I used it and they couldnt give me another to take to the store. I was instructed to order AGAIN and they would manually refund me the 15%. Well guess what. MY THIRD ORDER ALSO GOT CANCELED. The next day I received a completely unhelpful email to tell me that it appears we're unable to process your order. If you would still like to purchase the item(s) on your order, we invite you to shop in our Target stores. No explanation why I cant order anything on my account, no coupon. I absolutely regret making this registry, I should have used another company. I will make sure to warn everyone else I know about this. I just want my 15% off coupon to use in stores and probably never shop at Target again as this experience has absolutely soured me.

  

  Business Response

  Date: 11/01/2022

  Hello *****,
   
  Thanks for contacting Target on behalf of our guest ************************
  
  Upon receipt of your contact, we reached our guest to address their concerns. We shared feedback regarding their experience, investigated their canceled orders, assisted ****** with a new Target.com order, and issued a Target GiftCard for their experience.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162743983.
  
  Sincerely,
  
  Cassie
  The Target Team
  www.target.com

  Customer Answer

  Date: 11/02/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Cassie from Target was so helpful, understanding, and empathetic. She really turned this experience around for me. 

• Initial Complaint

  Date:10/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unprofessional customer service supervisor name **************** have shipped at target for over 25 years and I shop at target all of the time and she does not care and did nor care about my experience I went into a north miami target on September 9,2022 spent close to $680 in one purchase went back days later spent another $244 and spent a few dollars here and there my first issue with this target was I picked up a pit set for $269.99 it had a sale price for $169.99 they did not want to honor ir because it came up regular price I went back on October 21 spent another $475 which had the pot set for regular price because I really wanted only to have it go on sale days later and target does not want to honor or make a price adjustment ******* basically said target does not give adjustment or honor their online sales after calling to complaint about issues I had with store experiences and the sale price issue I told her about her about a different store experience that made me want to never shop at target again instead I which stores and to me it seems like they just does not care about how their employees treat their customers

  

  Business Response

  Date: 11/01/2022

  Hi *****:
  

  Thanks for contacting Target on behalf of our guest ****************.
  
  Upon receipt of your contact, we reached out to ************** to address their concerns about the sale price and experience at their local Target stores.
  
  We confirmed that on October 26, 2022 ************** returned to the *********** Target store and received a price match for the pot set.
  
  Weve shared Ms. ****** concerns about their shopping experiences at the *********** and Midtown ***** Target stores with their leadership teams. ************** accepted a Target GiftCard as a goodwill gesture.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162447145.
  
  *****
  

  Target Executive Contact Team
  www.target.com

  
  

  Customer Answer

  Date: 11/01/2022

   I am rejecting this response because:
  When I contacted the customer regarding my experience it wasn't about receiving anything but to inform about how I was treated as a customer I was offered gift card I never received it and was never informed on the amount of the gift card .I feel that target is more concerned about the bbb complaint than my experience which is sad nonce again I never the gift card or the amount given as a good will gesture 
  
  

  

  Business Response

  Date: 11/11/2022

  Hi *****:
  
  Thanks for contacting Target again on behalf of our guest ****************.
  
  Upon receipt of your contact, we reached out to ************** to confirm they received the eGiftCard we sent as a goodwill gesture. We were unable to speak to the guest,but left a message. We have not received a reply. Typically eGiftCards are delivered within two business days of the request. ************** should have received the e-mail around November 4, 2022
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162447145.
  
  Thanks!
  
  *****
  Target Executive Contact Team
  www.target.com

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the complaint is two fold Originally I had difficulty with the dysfunctional Website whereby one item could NOT be picked up in person by at minimum of 6 stores which were within 30 minutes driving.Another item Does NOT ship etc and therefore I found it impossible to shop at Target.com without inconvenience, frustration and wasted time and money.The matter was exacerbated by the phone rep in Manilla who was untrained and did NOT comprehend anything.I then contacted guest relations and for the first time in my Adult life I was SHOCKED at the rep's ******** who seemed to be irrational and had a propensity towards exacerbation, constant disagreeing,and was waxing obstructionist as well as as insincere and rude. She even went so far as to state that she listened to the phone call with *************** and claimed that I was unprofessional. I reminded her that I was a customer. I was flabbergasted by the treatment of this renegade corporate rep who went by the name ******. I thought that perhaps I should NOT shop at Target indefinitely but wish to have this awful scenario escalated.

  

  Business Response

  Date: 10/27/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ************************

  Upon receipt of your contact, we have reviewed the guest's concerns and ensured their feedback regarding our $35 minimum requirements have been shared with the appropriate leadership teams. Select items on Target.com may be noted only ships with $35 orders. When purchasing these items, your cart must have a merchandise subtotal of $35 or more before the order is eligible for shipping. Your RedCard discount, promotions, tax and shipping will not be included in determining your merchandise subtotal. While applying promotions and discounts may allow your cart total to fall below $35, youll still be eligible to receive shipping on these items. If your cart doesnt meet the $35 threshold, you can still place your order for eligible-to-ship items. To proceed with checkout, items that only ship with $35 orders will need to be saved for future purchase by selecting save for later next to the item in your cart. We have additionally ensured the guest's feedback regarding their guest experience has been shared. At this time, we consider this complaint resolved with no further resolutions.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162417791. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

  
  

  Customer Answer

  Date: 10/27/2022

   I am rejecting this response because:
  The gentleman at target seemed to go in a direction that was NOT conducive to any amelioration therefore I've outlined the issues.

  1)Unlike other companies who sell online, the website (TARGET) arbitrarily states this ITEM JUST DOES NOT GET SHIPPED  ship anywhere anyhow. (Yet Amazon and ******* ship it?) (Shaving gel)

  2)Target starts to dissect the order so unlike Amazon or ******* they rip the order apart and say that is NOT available at the nearest 4 stores?; so you can't pick it up; don't even think of expecting a smooth transaction at Target; we are not smooth oriented.

  3)The target rep ignored that the transaction was just not fun, easy or equal to the other competitors.

  4)Target and this rep ignored that the previous Customer relations rep seemed unhinged and exacerbated my ever wanting to shop at TARGET since their standards are lacking.

  5)I might add that the IN HOUSE staff and Executive relations are always a high majority of staff under the age of 30 and it is ostensibly obvious that TARGET is somewhat AGE NON diverse.

  
  

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 9/6/22 bought hp printer and allstate protection plan *****,, store only ref hp printer call taget red card supposed to get a ***** gift card as they dont cr allstate protection plan on a return

  

  Business Response

  Date: 11/08/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ************************** 
  
  Upon receipt of your contact, we reached out to our guest to address their concerns.
  
  I spoke with **************** and apologized for any frustration they may have experienced due to a missing refund. I informed the guest that a refund had been issued back to their account and that they should see that refund within 10 business days.
  
  Allstate Protection plans can be returned to the store within 30 to 90 days of purchase, depending on the items return by date. Detailed information regarding the Allstate Protection Plans can be found at www.help.target.com
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 162419058. 
  
  Sincerely, 
  
  Marc 
  Target Executive Contact Team 
  www.target.com

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased cases of waters from Target at ************************************************************ in early September of this year. When I brought the waters home, and opened a case, a brown mouse came flying out and ran right behind the stove. We are terrified as we dont know which diseases it may carry or if it has damaged anything in my home. Here is my paper trail with Target:Target : Spoke with *** in **************** Case # ********* 9/**/*********************************: Spoke with Jolina in **************** at 12:10 pm 9/27/************* to Internal Specialist at 12:22 pm 9/27/22Spoke with ***** at 12:27 pm. She stated that ******** will contact me. No one has contacted me. Ive called the Target location where I purchased the waters from and no one answers the phone besides the pharmacy, whom which explained that they cannot transfer me to any of the managers as theyre a separate entity. I have little children in my home and Target was notified about this unsanitary damaging issue and never reached out to me. Its more than clear that Target has minimized this issue and doesnt see this situation as urgent.

  

  Business Response

  Date: 11/08/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ************
  
  Upon receipt of your contact, we reached out to our guest to address their concerns.
  
  We spoked with Mr. *** and apologized for any inconvenience they may have experienced while shopping at our Target store in *********, **.
  
  Weve documented the guest experience, refunded them for their purchase, and escalated their complaint to ************************** *********************** confirmed that a Sedgwick Claims representative has attempted to contact.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162419673.
  Sincerely,
  
  ****
  Target Executive Contact Team
  www.target.com

• Initial Complaint

  Date:10/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning,On October 14th, 2022, I contacted chat customer service in regards to order #*************. The customer service representative stated this had to be escalated and i would receive a response within 3-5 business days. Well today is 10/24/2022 and I haven't heard anything back regarding my dispute. This order was not placed by me and it was not delivered to my address. I did not authorize this order. I need someone from management to contact me.

  

  Business Response

  Date: 10/28/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest **************************

  Upon receipt of your contact, we have reviewed the guest concerns and verified a full refund for the order was issued on 10/26/2022. Guest security is a top priority for Target.com. For this reason, wed also recommend changing your email password to prevent unauthorized access to your emails. For additional security, you can also activate Two-factor authentication in your Target account. Two-factor authentication is an optional, extra layer of security for your Target account, designed to ensure that youre the only person who can access your account, even if someone knows your password. We have ensured this guest experience has been shared with the appropriate leadership.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162331295. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

  
  

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I have been purchasing from target and sometimes my pickup orders are missing items, sometimes my food is expired etc. despite, i continue to purchase from them because of their free drive up service and also because i have a baby and sometimes its hard for me to shop in store. Recently I placed a couple orders that were cancelled and they told me there was an irregularity in some of my orders so i need to shop in store. I need to be able to do drive *** again , and was encouraged to go this route as customer service is no help. I call and they provide me with no resolutions, i have been willing to provide proof of my lack of items, my spoiled goods etc.

  

  Business Response

  Date: 10/26/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest **********************

  Upon receipt of your contact, we have reviewed the guest's concerns and verified at this time were unable to process future orders for our guest. We want to ensure our guest enjoys their shopping experiences with us. For this reason, we recommend our guest shopping with us in-store in the future. Although were unable to provide our guest with their desired outcome, we appreciate the time they have taken to share their experience with us. We consider this complaint resolved with no alternative resolutions.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162331000. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

   

  
  

• Initial Complaint

  Date:10/24/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/22/2022 and 10/23/2022 Store delivery service marked item as "delivered" when item had not been delivered. The delivery service has a 3 attempt policy for delivery. The Driver came on 10/22 and stated they came twice on 10/23 to complete their 3 attempts. Driver did not deliver package as marked on their Tracking ticket. Since this item is electronics, I gather the Driver kept it. I am holding Target 100% responsible for this.

  

  Business Response

  Date: 10/25/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ****************************

  Upon receipt of your concerns, we have reviewed the guests concerns and shared their delivery feedback regarding their order concerns shared. We have issued a full order refund and have shared this resolution with our guest. We recommend the guest to allow 1-3 business days for the refund to reflected within their account. 

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162330859. 

  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 
  

  Customer Answer

  Date: 10/27/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Refund pending

• Initial Complaint

  Date:10/24/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order: ************* Date of delivery expected 10/21/22 Pre-order was placed for order ************* with an expected delivery of 10/21/22. The delivery was delayed till 10/23/22. The order was transferred from *** over to ***** **** update indicates the item was returned for insufficient address (Target issue, same as my normal delivery address with zero issues on past orders)When contacting Target.com for assistance, I had extremely unprofessional responses and behavior from 2 reps ******** and Quay. When requesting to be transfer to the next level specialist both agents denied my request, and then prematurely ended the chat sessions. This is not professional behavior, and no attempt to resolve my issue. I have been an employee with Target, and a long time redcard member and never been treated with such disrespect before. I am requesting a complaint to be lodged with HR against each representative and the appropriate training for the employees, and financial compensaition.In addition, Target did not make good on the delivery, or input the appropriate information for delivery resulting in a returned package. My resolution was to cancel the item and receive a same day replacement which was an option per target.com with the shipt provider as a local store had the items in stock. I spoke to 2 levels of representatives who did not give this as an option and advised shipt is not a provider for target so they are unable to utilize the services. If your company cannot use the services to fix issues, why is it an option for me as a consumer to utilize? I now do not have a gift for my sons birthday due to Targets failed business practices, was disrespected by employees, and left with nothing but a return notification.

  

  Business Response

  Date: 10/25/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ******************************

  Upon receipt of your contact, we have reviewed the guest's order details. We have ensured the guest feedback regarding their experience has been shared with our leadership teams for further review and apologize for any frustration caused. We determined the shipment was marked returned to sender and a full refund was issued on 10/23/2022 to the guest's original form of payment. Please allow 1-3 business days for the refund to be reflected within the guest's account.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162330725. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

  
  

  Customer Answer

  Date: 10/26/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just started using Target online and wanted to order some items online after doing drive up. My order was cancelled almost immediately even though *** never ordered online. Im an elderly person who prefers online shopping. I did some research and looks like I am banned from online. I am not sure why. I wanted to order Christmas gifts for grandchildren and they said their preferred store is target, but most items arent in store and cannot pick up. Im very confused why I cant order.

  

  Business Response

  Date: 10/25/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ************************
  
  Upon receipt of your contact, we have reviewed the guest's concerns and verified we noted an irregularity with the guests shopping history. At this time, we can no longer approve any orders. Im sorry for the disappointment. We want to make sure our guest enjoys their Target shopping experiences. For this reason, We invite our guest to shop the great selection of items available in their local Target store. We consider this complaint resolved with no alternative resolutions.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162330583.
  
  Sincerely,
  
  ****** F.
  Target Executive Contact Team
  www.target.com

  Customer Answer

  Date: 10/25/2022

   I am rejecting this response because:
  
  I dont have a shopping history with Target. What irregularities?