Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target

  3390 - 4151 Hazelbridge Way Richmond, BC V6X 3L7

• 

  Target

  7155 120 St Delta, BC V4E 2B1

• 

  Target Store

  105 Blazier Dr Pittsburgh, PA 15237-6008

• 

  Target Store

  153 Sierra Dr Altoona, PA 16601-9341

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not sure why Im banned from target online shopping there was no explanation given and said I could only shop in store only. Im unable to stand for a long time and cannot shop in in store. Drive up was heaven sent for quick medicines or food when I needed things asap.

  

  Business Response

  Date: 10/25/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ******************************
  
  Upon receipt of your contact, we have reviewed the guest's concerns and verified we noted an irregularity with the guests shopping history. At this time, we can no longer approve any orders. Im sorry for the disappointment. We want to make sure our guest enjoys their Target shopping experiences. For this reason, We invite our guest to shop the great selection of items available in their local Target store. We consider this complaint resolved with no alternative resolutions. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162330456.
  
  Sincerely,
  
  ****** F.
  Target Executive Contact Team
  www.target.com

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  22833991071057837invoice #******** batwing OMB shoes Never arrived The site separately a order Mailed to area of a before not saved and correctly on site. Has been a good bit. The present order before they processed third vendor sent a different ship and not present address. Can't get a refund fed ex has the merchandise have not updated Target site with ?? info or it. The vendor asked Fed ex after Columbus day to send it after, fed ex said no. No merchandise, notices, or refund. I have disability and those shoes were needed for me big time. Unsure. I don't know. Still would love if the shoes ships to ********** and sooner

  

  Business Response

  Date: 10/25/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ****************************

  Upon receipt of your contact, we have contacted our guest for further order details. We have determined the order was undeliverable and has been returned to the sender. We have processed a full refund for the order on 10/25/2022. Please allow 1-3 business days for the refund to be reflected to the guest's account.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162329903. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

  
  

  Customer Answer

  Date: 10/25/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just spent 40 minutes in your online chat -- reference number: *********. Why do you not tell your customers how you process online order which come with a 'free' gift card? The chat employee I spoke with obviously did not know, so why do you think I should know??? I had just spoke with your ***********, North Caolina store over issues with coupons and customer service with my order #************* and my son's order #************* on top of this issue. The chat person said at one point, "Take your time." That's easy for him/her to say -- because they are being paid. I am doing homework for a simple purchase. Why not tell your customers that you charge us for the 'free' gift card and offset that by subtracting the cost of the gift card from the orignal order cost? I did not know this and spent as I stated above ******************************************************************************************************************************************************** something. Now, I get to spend more time going back to the ***********, ** store when I live in ********************** to provide the order information and show the coupons my son had with him when he was at the store to pickup both of our orders -- but the customer service wouldn't/couldn't think of how best to help me and him. Does anyone reading this not realize how much gas costs thanks to the pedo perv and cackling hyena who stole our government? I am so frustrated. Please, reply in writing because I do not want to speak to anyone in anger over the phone. All of the people involved in this have just made my Saturday a 'great' one. Thank you.

  

  Business Response

  Date: 10/31/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest **************************
  
  Upon receipt of your contact, we reached our guest to address their concerns. When free Target Giftcard is offered with a qualifying item, systematically, Target has to assign a value to the fee gift card in order to "ship" it, which is why we in turn discount that amount from the qualifying items. We list this information under the promotion's details which is listed on the Target.com qualifying item details page.
  
  To avoid having ****************** to return to store as the two orders were placed online, we were more than happy to refund and honor their manufacturer's coupons as these would have needed to be used towards a store purchase.
  
  We appreciate the time ****************** has taken to share their feedback and apologize for any confusion this may have caused. Their concerns have been documented to share with our leadership teams. We're always looking for ways to create an exceptional shopping experience for our guests, and their comments help us see where we can improve.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162329776.
  
  

  Sincerely,
  
  *****
  The Target Executive Contact Team
  www.target.com

  Customer Answer

  Date: 11/01/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you. 

• Initial Complaint

  Date:10/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Target refuses to refund me for a same day order that was marked as delivered but none of the items showed up. A very expensive tablet and a dog collar. I have called numerous times and get no explanation other than an investigator will occur and this takes 5 to 7 business days. If a customer states a delivery was not made it should be taken seriously. I was told a picture was taken. I said that does not stop the driver from leaving with the items after taking the picture! I came outside 10 mins after delivery to nothing!

  

  Business Response

  Date: 10/25/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ************************

  Upon receipt of your contact, we have reviewed the guest concerns and appreciate the time the guest has taken to share their feedback regarding their delivery experience. We have verified a full refund was issued for the order on 10/24/2022 and the guest was able to repurchase the item. We will ensure this experience is followed up on with our carrier partners.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162329601. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

  
  

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receipt #2-2287-0927-0075-0432-2 I bought a Lego set, called for a price match back ($8) to my credit card, and agent refused to do so, only allowing for a store credit. This is unacceptable and I would like Target to issue an $8+tax refund as well as a credit for future purchase due to the excessive hassle.

  

  Business Response

  Date: 11/01/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ************************
  
  Upon receipt of your contact, we reached our guest to address their concerns. We are able to price match at any Target store. Which is the preferred method for store purchases as this allows the refund to be processed back to the guest's method of payment. If it's not convenient for our guest to return to the store, ************** Centers can issue a Target GiftCard for the price match difference. ****************** was issued a Target gift card to honor their price match.
  
  We appreciate ********************** business and trust they'll give us another opportunity to serve you again.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162329144.
  
  

  Sincerely,
  
  *****
  The Target Executive Contact
  www.target.com

  Customer Answer

  Date: 11/02/2022

   I am rejecting this response because they did not honor my request for a refund in response to the price adjustment/overcharge to the in-store purchase. 
  
  
  

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday Oct 18th I noticed that all my target gift cards on my target account had been depleted. I had over $800 in gift cards. My transaction history showed someone had purchased an iPad in ******* at a target store there. I live in CA and was in CA at the time. The remaining charge was put on a credit card that was not mine. I reached out to Target for help and they claimed it was legitimate and refused to help. I just want target to charge the full amount on that credit card and return my gift card amount!

  

  Business Response

  Date: 11/07/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ***************
  
  Upon receipt of your contact, we understand out guest stated their Target GiftCards were used within their Target.com account on an instore purchase.
  
  With further research, we were able to make an exception with replacing partial amount of the Target GiftCard.
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162328939.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HI I WAS LOOKING BACK ON MY PURCHASES ETC DUE TO COMING TO THE END OF THE **** AND GETTING READY FOR TAXES. I ACCIDENTALLY CAME ACROSS A FRAUDULENT CHARGE...AND I WAS HORRIFIED TO HAVE FOUND IT BECAUSE IT IS NOT A SMALL CHARGE BUT A RATHER SIGNIFICANT ONE. I CHATTED ON LINE AND THE **** SAID I HAD TO GO TO THE STORE AND FILE A COMPLAINT. I AM UNABLE TO TRAVEL AT THIS TIME AS I DO NOT DRIVE AND SHE WOULD NOT LET ME FILE ANYTHING ON LINE.THIS IS THE INFORMATION I JUST FOUND:Orders/1076178805170/Invoices/***************** Invoice 1 of 1 Picked up at 1:46 PM on Apr 5, 2022 Invoice date: Thu, Mar 31, 2022 Invoice number: ***************** Item50554646 - CANON PowerShot ELPH 180 Silver Qty.1 Unit price $159.99 Amount $159.99 Target Circle Earnings -$0.32 Item subtotal $159.67 Handling fee I UNDERSTAND THAT TIME HAS PASSED BUT THAT DOES NOT DISMISS THAT THIS ITEM WAS NEVER PICKED UP BY ME. I LOOKED AT MY CALENDAR AND I WAS HOME ALL DAY HAVING WORK DONE BY THE HANDYMAN. THERE IS NO WAY THAT I PICKED THIS ITEM UP. I NEED A REVERSAL OF THIS FEE AND I AM REQUESTING THAT TARGET LOOK AT THE SECURITY VIDEO FOR THAT DAY AND TIME TO SEE WHO THE CRIMINAL WAS. PLEASE REVERSE THE CHARGE AND START A FRAUD/CRIMINAL INVESTIGATION. I DID NOT PICK THIS ITEM UP NOR DO I HAVE IT IN MY POSSESSION AND NEVER DID.

  

  Business Response

  Date: 10/28/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest **************************
  
  Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest stated they did not pickup this order within their Target.com account. 
  
  With further research, due to the age of this order, systematically, we are not able to further research their concern or issue any refunds. Well always do our best to assist with a return within our return policy (https://www.target.com/returns) and guidelines.
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162328553.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a shirt, jacket, and a pair of jeans new as a gift. They did not fit so I went to return them in order to get something else. All items are Target brand clothing. The lady working in customer service was very rude and told me that she could not find them in her system. She told me to call Target so they could "figure it out." After dealing with her rude interaction I called Target and spoke to a representative. I explained the situation to him, he gave me a reference number ********* and told me to go back to the store and to call Target so they could be on the phone and they could tell the clerk to override the return and that they get it handled and get me a gift card for the price of the items. Following his instructions, I drove all the way back to Target, called Target while I was waiting in line and was on hold for a long time. When I finally spoke to someone and gave them the reference number, they had no idea what I was talking about and transferred me. I then spoke to a supervisor and she called the Target store, it took a very long time and then she told me sorry for the miscommunication but we cannot do anything for you, the previous representative gave you wrong information. I explained to her that I was doing exactly what he told me to do and took off work and drove all the way back to Target to get this handled. She said "sorry, there is nothing I can do for you." I was following Target's instructions, only to be given wrong information by an employee and now left with $100 worth of new Target clothing that I cannot wear or exchange for something that I can wear. I would like a refund so I can get some clothes that I can wear.

  

  Business Response

  Date: 10/26/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ***********************
   
  Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest experienced trouble trying to get a refund or exchange for their clothing items. It appears the store was not able to pull these item numbers in the system to proceed with a refund or exchange.
  
  With further research, when a guest doesn't have a receipt for proof of purchase Target will offer an accommodation to help return/exchange items without a receipt using a valid form of ID, such as a driver's license. When we go through this process we will pull these item numbers up in the system and provide the ********************** Current Retail pricing within the last 90 Days in the form of a Target Merchandise Return.
  
  Since these items are no longer in our system, or the price shows as $0, were unable to return it due to no price available.
  
  At this time we have no further resolution for the guest and we consider this matter closed.
   
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162328188.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com
  

  Customer Answer

  Date: 10/26/2022

   I am rejecting this response because:
  
  This is unacceptable and your employee told me explicitly that if I came into the store I would get a refund. I wasted gas and time driving there and would like some compensation to make up for this.

• Initial Complaint

  Date:10/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertised a $5 gift card with purchase of $25 of select beauty items. Their website then said I fulfilled that amount but never gave me the gift card. After I contacted target they said it didn't apply to shipping. I took a screenshot of the offer showing it does show shipping qualifies they said they could not accept their own advertising. They did this on a second order for gain as well. Buy 2 get a $5 gift card. I would not have purchased more to qualify if they didn't say I would receive a gift card.

  

  Business Response

  Date: 11/01/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ******************************
  
  Upon receipt of your contact, we reached our guest to address their concerns. Upon further review, we confirmed the promotion attached to order *************, $5 Target GiftCard when you buy 2 select household items", stated on the item details page, available for Order Pickup or Same Day Delivery only. ************************** order was for ship to home and did not qualify.
  
  ********************** clarified their second order purchase had qualifying items for the "Free $5 Target GiftCard with a $25 skincare purchase". When qualifying merchandise is purchased, the promotional gift card(s) is/are systematically sent once the the qualifying purchase item ships or is picked up. We apologize for any confusion and processed a Target gift card to invite ********************** back for a better shopping experience.
  
  We always want to provide our guests with a consistent Target branded experience and appreciate the time ********************** took to let us know about theirs.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162300160.
  
  
  Sincerely,
  
  *****
  The Target Executive Contact Team
  www.target.com

• Initial Complaint

  Date:10/21/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday Oct 12th I placed an on-line order with Target.com for two items Totally $513.10 ********* switch w/neon Blue and neon red Joy-con and ******** switch Turquoise) it stated the items would be delivered on Wednesday Oct 19th to my office (800 ***********, Suite ****, ***********, ** *****) on Sunday October 14th I received an e-mail stating they were delivered my office is closed on Saturday and Sunday, on Monday October 15th morning when I arrived to work there were not any packages left outside my office door I called and the target rep told the package is not scheduled to arrive until Wednesday Oct 19th and that's when they should arrive on Wednesday Oct 19th they did not arrive I called back to tell them I still have not received my package and that target rep transfer me to another **** that **** told me that they would sent it to the resolution **** I received an e-mail someone named **** from the resolution **** Oct 21st stating after reviewing the order they are unable to give me a refund or replacement because the item was delivered. I have been a Target card holder for over 25years, and I refuse to pay $513.10 for items that I did not receive. I what a full refund of $513.10 dollars credited back to my target red credit card.Order #************ Case #********* ***************************

  

  Business Response

  Date: 10/31/2022

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***************************
  
  Were currently in the process of researching the matter and will provide a substantive response within a reasonable timeframe. I appreciate your patience, as well as that of ***************. If you have any immediate questions or concerns, please contact me at ************ and reference case number 162050453. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 162050453.
  
  Sincerely,
  
  ***
  The Target Team
  www.target.com
  

  Customer Answer

  Date: 10/31/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.