Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target Stores - Central Ohio

  All Central Ohio Locations Columbus, OH 43215

• 

  Target Corporation

  PO Box 38994 Tuscaloosa, AL 35403-8994

• 

  Target

  Dayville, CT 06234

• 

  Target online

  43670 Ford Rd Canton, MI 48187

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a 50' ***** on 10/12/2022 and it shows it was delivered but I didn't receive it. I explained to target customer guest department which they have failed to understand. Stating I would have to wait 5-7 days so they can make their decision when clearly I said I didn't receive it. Where I live at they guy could've put it inside the gate. I was home all day and didn't receive it nor got a knock on the door. This is ridiculous that being a 1st time target customer will be the last because of this lack of customer service and help from the corporate department that now I have to file a bbb complaint and contact the ceo of target to explain what is going on that they should've fixed within the guest relations department.

  

  Business Response

  Date: 10/25/2022

  Dear *****,

  
  Thanks for contacting Target on behalf of our guest ******************
  
  Included you will find our response to *****************
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 161494783.
  
  Sincerely,
  
  ***
  The Target Team
  www.target.com
  
  Dear Fafa,

  
  Thank you for your patience while we reviewed your order experience with our Order Research Team.

  
  After review weve determined that this was a successful delivery. Our shipping partners provided proof that the item was left at your door. Were sorry for any disappointment but we are unable to provide a refund or replacement. If you feel that the item was stolen we would recommend filing a police report.

  
  We do appreciate you giving us an opportunity to review this experience.

  
  Sincerely, 

  
  ***
  Target Executive Contact Team
  www.target.com

  Customer Answer

  Date: 10/25/2022

   I am rejecting this response because:
  
  
  

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an instore purchase for several items. When I checked my bank account I noticed that there was a charge from target for double the amount. I checked target online site as they keep records of online et in store purchases. The receipt showed items that were not even purchased by me . The items are not even available in store either. This is very weird. I contacted target customer support but they didnt correct this. This is very sneaky. They took money from me without my knowing. Customer support did not intervene. Why would they charge me for items that are not even available

  

  Business Response

  Date: 10/27/2022

  Hi *****:
  
  Thanks for contacting Target on behalf of our guest *****************************.
  
  We are happy to refund **************** for the items she was charged but did not purchase on October 14, 2022.
  
  We have also shared ****************** concerns with the leadership at the Target store at ******************** in ************, **.
  
  As always, we appreciate the assistance you provide ** with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 161622739.
  
  Thanks!
  
  *****
  Target Executive Contact Team
  www.target.com

  Customer Answer

  Date: 11/03/2022

  BBB NOTE: Guest opened a 'new' complaint about situation 11/3/22, despite fact that 'original' complaint was still open. Appears guest was attempting to respond to Target's initial response of 10/27:

  My complaint is with a supervisor in the customer support ***** Some time ago I noticed I was charged for product that was not in my store and I tried to have this with resolved with targets customer service **** however they were not helpful. A manager named ***** from corporate called me after filing a complaint and he was very argumentative and rude. He said go complain to your bank. Then a week or so later he wrote me after being prompted by the bbb and said he would rectify the situation and offered to either reimburse me or give ma a gift card. I wrote back thanked him and said the gift card would be fine. He never sent the gift card to my account or wrote back. It is not very professional to be so disingenuous et rude

  
  

  

  Business Response

  Date: 11/11/2022

  Hi *****:
  
  Thanks for contacting us again on behalf of our guest *****************************. We have contacted our guest to confirm they received the eGiftCard we sent. They e-mail would have arrived around November 8, 2022.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 161622739.
  
  Thanks!
  
  *****
  Target Executive Contact Team
  www.target.com

• Initial Complaint

  Date:10/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Target in ************, ********** around 1 pm on 10-14-22. I was attempting to verify the price of an item, the price checker near the sports area was being worked on at the time. I saw a woman working between the cards and wrapping paper area. I asked her if she could do a price check for me. The item was some sticky Post it note round page markers. She scanned the item and said it came back zero dollars and was a donation item. She said it couldn't be sold and took it from me. The problem I have is, I would have paid. The notes were with some other Post it notes on an end cap. I took them from a shelf in the store. I feel it is inappropriate to take an item from someone who is purchasing items in your store. I was treated like a criminal who stole something, just for asking for a price check.I shop at this Target every week. I also have a Target card and am a loyal customer. I felt this employee's response was rude and unnecessary. Why are items on your shelf if they can't be sold? I left the store upset and distressed that an item I was buying was taken away from me. There was no reason for this to happen.

  

  Business Response

  Date: 10/26/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ********************
  
  Weve attempted to contact **************** by phone and email, but have not been able to speak.
  
  We always want to provide our guests with a consistent Target branded experience and appreciate that **************** took the time to share their feedback. We have shared these concerns with the leadership at the Target store in ************,**.
  
  As always, we appreciate the assistance you provide ** with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 161622437.
  
  Thanks!
  
  *****
  Target Executive Contact Team
  www.target.com

  Customer Answer

  Date: 10/29/2022

   I am rejecting this response because:
  I returned to the store today and noticed that the "donation" items that could not be sold were still on display at the store. I appreciate the apology, but I don't think your team is working on the problem if the item is still available. This just leaves others open to the same terrible experience I had. I believe I will be taking a break with shopping with Target.
  
  

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 40 Oz container of Jif Reduced fat Peanut Butter on 10/7/2022 from Target in Elmhurst, Queens, **. After eating some of it on 10/12/2022 I woke up not feeling well the next morning. I was aware there had been a recall in the Spring but didn't check what I bought. After feeling ill I looked and found that the *** bar code ***** ***************************************************************** MAY. The recall was for possible Salmonella which explains why I felt ill. It's concerning that containers that were part of a recall are still on the shelves 5 months after the recall notice.

  

  Business Response

  Date: 10/23/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ****************************
  
  Upon receipt of your contact, we reached out to our guest to address their concerns.
  
  We spoke with ****************** and our guest stated that they were fine and did not require any medical attention. ****************** has returned the product to the store and received a refund.
  
  We reached out to the store to do an audit on the remaining peanut butter on their shelves. The stores manager confirmed that they did not have any peanut butter on their shelves containing the lot numbers from the voluntary recall announced in the spring.
  
  At Target, our guest safety is our highest priority. For this reason, we maintain a comprehensive list of recalled products. Information regarding recalls that affects products sold by Target can be found online by visiting our products recalls page at https://help.target.com/help/productrecallpage,or Targets ******** page.  In stores,guests can use the iPads at the ************* desk or the iPads in-aisle Help Centers in select stores for information regarding recalls. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 161322339. 
  
  
  Sincerely, 
  
  Marc 
  Target Executive Contact Team 
  www.target.com 

  Customer Answer

  Date: 10/24/2022

   I am rejecting this response because:
  
  I went to the store on 10/24/2022 at 4PM to check the shelves of Peanut Butter.  While I didn't necessarily request they remove the affected ********** from their shelves they claimed they did.  I can tell you they DID NOT remove them from the shelves.  There were several 40oz ********** of ******* Fat creamy Peanut Butter Lot ********** location product code 425 still on the shelf.  I have a picture but it's of poor quality.  They're empty promises makes this resolution even worse.

   

  ***************************

• Initial Complaint

  Date:10/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order for several items on Sunday Oct 9 for pickup at ******* location Target Store. Confirmation said the order would be ready for pickup within 2 hours. Two hours passed and I called customer service who could find no information on status and were not able to reach the store. Five hours later and multiple calls to ******************** - all calls rang and then disconnected. I was unable to reach the store and no order update was sent.I could have gone to ************ store this morning for these items but now they are out of stock there!!This experience is abysmal - likely will cancel the order at this point as I know how this will turn out. I will get an email in several days saying the item is out of stock. The least the store can do is answer the phone!

  

  Business Response

  Date: 10/21/2022

  Hello *****,
   
  Thanks for contacting Target on behalf of our guest ************************
   
  Upon receipt of your contact, we reached our guest to address their concerns. We understand ******************** order was not able to be fulfilled within the promised timeframe and they were unable to get in contact with the store via phone. We shared our sincere apologies with **************** and provided feedback with the store leadership, who has addressed this with their team. **************** was provided a Target GiftCard for their experience from the Target.com team member.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 161255902.
  
  Sincerely,
  
  *********
  The Target Team
  www.target.com

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fan was purchased for my household totaling about $90. I wanted to return the fan but didnt have the receipt and did so but when I got home and looked at the receipt I was only refunded $32. I called the store with no answer. I called customer service to get a solution only to be told that there was no solution. I looked up the item on the target website (item number UPC: ************) where it is still full price. Id like the remaining cost of this fan.

  

  Business Response

  Date: 10/17/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest *******************
   
  Upon receipt of your contact, we reached our guest to address their concerns. We understand out guest returned this fan without a receipt and received less than what they originally paid.
  
  We confirmed since this item was returned without the receipt, the store accommodated the guest and helped with a non-receipt return. The refund was correctly processed in the amount of $32.09 and this was based off of the price the item is currently listed within the stores system. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 161237497.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

  Customer Answer

  Date: 10/17/2022

   I am rejecting this response because:
  
  I understand the refund was based on the stores system however less than half of what was paid for the fan is unreasonable. Furthermore, the fan is still priced at $84.99 before tax on the website. I believe a price match based on the companys website is fair.

• Initial Complaint

  Date:10/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told to complete a Target Baby registry and receive a free welcome kit for doing so. The kit s worth $150 according to the target website. I created my registry 4/2022 and was told the kit was out of stock in stores and over the phone through customer service. The rep told me to keep calling in to check on availability and I have been doing so for 6 months now. I've asked if the items could be individually provided since the welcome kit priced at $150 is not available and I have called multiple times and was told to pay for the FREE items myself and receive a $5 off coupon. I am having a child with and have absolutely nothing so this kit was to help me with basic needs to identify which products would be best for me and my baby so I am asking for either the free kit, or the individual items comped for me and my child.

  

  Business Response

  Date: 10/25/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ***********************. 
  
  Upon receipt of your contact, we reached out to our guest to address their concerns.

  We spoke with *********** and apologized for the inconvenience that our guest experienced while trying to obtain a baby welcome kit. We advised that the welcome kits are subject to availability, and that guests can call ahead to find out if the welcome kits are currently available at their Target store or other Target stores near them. Upon review of ************** account, it appears that a welcome kit was processed and ship.

  When guests create a Target baby registry, welcome kits are automatically added to their Target CircleTM offer list in the Target app on Target.com. If available, guests can pick up their welcome kit at ***** Services at their local Target store. If guests prefer not to come into the store, they can have the welcome kit shipped directly to them free of charge when they spend $35.00. Details regarding the welcome baby kit can be found at https://www.target.com/gift-registry.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 161026836. 
  

  
  Sincerely, 
  
  Marc 
  Target Executive Contact Team 
  www.target.com 

  Customer Answer

  Date: 10/25/2022

   I am rejecting this response because:
  This rep did nothing to assist me. I did research on my own after he did not return my call. Huge inconvenience and made contacting BBB a waste of my time as the rep that called was not able to get the item for me or provide any compensation for the numerous out of town trips I took on behalf of target customer service rep request to pick up a welcome kit. 
  
  

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Bath Towels/Target.com says I Ordered Hand Towels.Force to Send back/not My Fault/waste of My Time.

  

  Business Response

  Date: 10/13/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ********************************

  Upon receipt of your contact, we have reviewed the guest concerns and verified the order was placed for (2) Performance Hand Towel ****************** When reviewing the order details and confirmation email,
  we have determined the guest received the product ordered. If the guest purchased an incorrect item, to receive a refund, the items will need to be returned. The guest can visit their local Target store to 
  return the towels received for the fastest refund. Per our terms and conditions, were unable to issue refunds without a return completed. We consider this complaint resolved with no further resolutions.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160982899. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

   

  
  

  Customer Answer

  Date: 10/13/2022

   I am rejecting this response because: I am not Liable or in Error when it comes to Shopping Online. My Intent is My Word while Shopping Online. I am a Customer for God's Sake.

   

  
  

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased online an NBA2k23 currency card for $10. I sear***d ps5 nba2k23 currency and it popped up I added to the cart and purchased it. I received the email to download and it was for an Xbox which I was confused about I contacted target via chat and I was told to call upon calling I was told there is no way to fix the issue and I will just lose out on the purchase. After arguing with the lady as to way this isn't stated more clearly she said they sell for both syatem but after we *** ked they don't sell the cards fir ps5 the system sent me to the xbox card on purpose and they refused to help in anyway.

  

  Business Response

  Date: 10/11/2022

  Hello *****,
   
  
  Thanks for contacting Target on behalf of our guest **************************
   
  Upon receipt of your contact, we reached our guest to address their concerns. We understand the guest purchased the incorrect format for this game card.
  
  As a one time exception we issued a refund. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160892724.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

  Customer Answer

  Date: 10/15/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/10/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Target, Order # ************* placed at 9AM PDST on October 8, 2022. After just 15 minutes, I realized they had switched the expected deliver from Oct 17 to Oct 18. I called to cancel because I will not be home to receive the package as I will be out of town for 2 weeks. They told me they can't cancel because it is with a 3rd party vendor. I am outraged - an order should be cancel-able within a few hours. I asked if they could re-route to their store near me and they said "no". I asked if they could expedite the shipment in some way, they said "no" (and this is nonsense - of course they can expedite!). The first agent was belligerent and contentious with me. The second agent had to ask a manager who also declined to help at all Since they do not plan to change the order to accommodate me in some way, I am demanding that they:1. Give my Target Red Card a credit for the order, $30.07. When I return, only if I am very lucky, will the package be waiting for me. If they credit me $30.07, I won't have to care what happens to the package.2. I want to see Target change their ordering policy with 3rd party vendors such that an order can be canceled within 1 or 2 hours without being told it can't be done because of a 3rd party.

  

  Business Response

  Date: 10/13/2022

  Hello *****,
   
  
  Thanks for contacting Target on behalf of our guest **********************
   
  
  Upon receipt of your contact, we researched ********************** previous contacts and found that they reached out to Target ***** Services on October 11, 2022. ****************** was issued a full refund and a Target GiftCard due to their disappointment in not being able to cancel their Target Plus Partner order. 
  
  ********************** feedback and suggestions regarding their experience will be provided to the appropriate team for review. 
  
  
  
   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160892154.
  
  Sincerely,
  
  ********
  The Target Team
  www.target.com

  Customer Answer

  Date: 10/13/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me after they called me.