Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target Store

  Penfield Road Penfield, NY 14526

• 

  Target Corporation

  50 Route 17K Newburgh, NY 12550

• 

  Target

  2747 Gulf to Bay Blvd Clearwater, FL 33759

• 

  Target

  7150 US 19 N Pinellas Park, FL 33781

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a list to be notified by Target when and item that was on sale was back in stock. The item was a TCL 43" 4k UHD HDR *************** 43S45, the price was ******, I received the email at ****am on 10/8/22 that the item was in stock. I viewed the email at approximately ****am the same day. I went online to order the product and it was out of stock. Did Target expect me to be waiting at my computer for their email to arrive, I would have thought 7am was a reasonable time to have viewed the email and ordered the product. I would like to know how many of this product they had gotten back in stock and at what times this product was ordered and at what time the product sold out.

  

  Business Response

  Date: 10/14/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ************************** 
  
  Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest received an email from Target early in the morning regarding the inventory of a television. We will be sharing feedback with our internal partners.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160891803.

  
  
  Sincerely,
  
  Cassie
  
  The Target Team
  
  www.target.com

  Customer Answer

  Date: 10/17/2022

  I am rejecting Targets response for the following reasons: The Target representative that contacted me said that when Target chose to send the email notification that the product that I wanted to purchase was back in inventory was controlled by an entity that she was not aware as to how or when they chose to notify the customer. Having said that did ********************** expect me to be sitting by my computer waiting for an email from them notifying me that the product was back in stock, when I had no idea as to the ************* that email would be sent. I do know that either the same day as the email or the next day the product was available and in stock at a much higher price. 

  I understand these special are usually limited quantities but what I don't understand is why Target would send a email out so early in the morning (3:30am), as far as I know  there could have been no inventory at that time available for purchase or there were some lucky customers checking their emails all day and all night knowing that that particular email would be arriving at such an early morning hour.. 

  My best guess is that it was one of those deceptive sales practices to get me onto their website so that I would hopefully purchase something. 

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on the Target.com website and I have been trying to use the Traget chat for a few weeks now and the chat is not working. I click on the Target chat and when I click on the chat the only thing that the chat shows is active session detected. The chat does not show a chat box. The chat does not show any person in the Target chat that I can chat with. I would just like Target to fix their chat.

  

  Business Response

  Date: 10/10/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ************************ 
  
  Upon receipt of your contact, we reached out to our guest to address their concerns.
  
  I spoke with **************** and advised that there were no issues being reported with the Chat feature on Target.com or in the Target app. I explained to **************** where the Chat now feature is displayed on Target.com (http://Target.com), or a chat button in the upper right corner in *********** in the Target app.
  
  Target Chat is a service available in multiple places on Target.com (http://Target.com), and in the Target app.  This function allows our team members to supply quick answers to guest while shopping.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160401485. 
  
  Sincerely, 
  
  
  Marc 
  Target Executive Contact Team 
  www.target.com 

  Customer Answer

  Date: 10/17/2022

   I am rejecting this response because: The Target person I talked to on the phone said that nobody has been having problems with the Target chat but I went into the Target website again scrolled all the way down to the bottom clicked on contact us. Then clicked on the red box that says chat now and a screen pops up that says Active Sesssion Detected but there is no person to chat with and no box to type a message.
  
  
  

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** Woodland Hills ********** Your employee swiped my card several times and said the transactions wouldnt go through but it did It ******** my account My bank registered it as fraud After your manager frauded me he told me never to come back He has done this several more time and the employees who cannot work the computer and steal money from debit cards become aggressive and hostile when they dont know how to work the register even when all of my receipts and items are present and bought within a week They give no reason why I cannot return my items except that they do not like me Previously your company had charged me twice for an item and then reported that I owe them the money that my bank refused to give them twice. It seems the target employees enjoy double triple quadruple swiping customers cards Hate crime Verbal assault and harassment I am mentally and physically damaged because of their abuse and have been made extremely ill as well as my pets because of their negligence abuse unhygienic sticking practice

  

  Business Response

  Date: 10/11/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ****************************

  Upon receipt of your contact, we have partnered with our payments team and store leadership for our Woodland Hills, ********** location. We were unable to verify the guest's experience and have reached out by phone and email without success. If the guest is still experiencing payment concerns, we recommend contacting the card issuer for further assistance. We have shared this guest experience with our store teams and appreciate the guest feedback provided. We consider this complaint resolved.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160320006. 

  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

  
  

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident occurred on 10/02/2022. I was picking up an order from the ************ Target (***** *********, ************, ** *****) and was getting many questions regarding the order that I had purchased and was picking up. The issue occurred with a blonde employee named ****** (F, late 40s / early 50s). My name was on the order and I was happy to show her my ID. My order contained a PS5 and I received many questions regarding what exactly I would be doing with my order after purchasing. ****** referred to the Target guidelines and policies regarding the purchasing of a PS5 and summarized them incorrectly. ****** accused me of going and selling the PS5 online and told me that it is illegal to sell it online. Selling is not my intention nor is it her place to be making assumptions that could have only been based on my appearance. I had broken no guidelines and find it concerning that an employee made several comments to me that were not only incorrect but also none of her concern. Not to mention the overall rudeness of the interaction when I was simply just picking up an order I had placed with my name on the order. I love and enjoy shopping at Target but this interaction has driven me away from making my larger electronic purchases at Target. I have never had a Target employee talk down to me as a customer and I hope that this reaches the right audience in order to make a difference for this store and for its shoppers. As someone working in the order pick up department, they are the face of the company. ****** seemed to have little regard when it came to customer interaction and overall niceness. I did not feel welcomed and did not feel comfortable making my purchases at this location. I hope at the very least ****** is contacted about this situation as I am assuming this is not the first time this has happened nor will it be the last.

  

  Business Response

  Date: 10/07/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest **********************

  Upon receipt of your contact, we have reached out to our guest to retrieve order details. We have additionally reviewed the footage of the experience with our Store leadership team at our
  ************, ** store. The team will be reviewing the guest experience for opportunities during the interaction and can assure we will take appropriate actions as needed. While were unable to share
  the details of our investigation to ensure privacy, we take guest experience very seriously and consider it a top priority with us at Target. We have confirmed the guests order was picked up and
  appreciate the time they have taken to share their experience with us. 

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160319467. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

  
  

• Initial Complaint

  Date:10/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 30 at 4:23 PM (PST), I placed Order# ************* for pickup at the Tanasbourne Target. The Tanasbourne location is a 2-hour pickup store so the order should have been prepared and ready for pickup by 6:23 PM (PST). My order was not prepared and ready for pickup on September 30 before the store closed for the day at 10 PM. I received the email the following day (October 1) at 8:01 AM that my order was ready for pickup. The problem with this situation is that my order was not prepared and ready for pickup until the store had been open for 5 hours and 38 minutes when it is supposed to be a maximum of 2 hours. This has been a recurring issue with pickup orders placed at this store because it has occurred with multiple of my orders. On multiple occasions I have experienced the issue where when I place pickup orders to the Tanasbourne Target in the late afternoon they are not prepared for pickup until the following morning. Please resolve this issue by ensuring future orders placed in the late afternoon are prepared and ready for pickup by the expected time.

  

  Business Response

  Date: 10/07/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest *****************************.
  
  Upon receipt of your contact, we reached out to the Tanasbourne, OR Target store to learn more about the order. In-store pick up orders at that store were delayed due to a promotion on September 30 and October 1 of 2022. We notified ******************** by e-mail on October 1st when the order was ready.
  
  We called ******************** and apologized for the delay.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 1601734445.
  
  Sincerely,
  
  *****
  Target Executive Contact Team
  www.target.com
  

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Target owns the same day delivery company Shipt. I signed up for a Shipt membership through Target. A couple of months ago while I was placing an order on Target.com for delivery, a message was off to the side of the screen asking me if I want to renew Shipt for another year for $49. I confirmed that and went about my business. My current membership expires 10/31/221. I received an email this morning from Shipt saying my membership will renew soon at $99. I chatted with the Shipt rep who said they don't know anything about it since my membership is through Target I have to contact Target. So I went online with the Target chat who proceeded to tell me that I had to contact Shipt. I asked for a Supervisor and I was told again I had to contact Shipt. So I am supposed to go in a continuous loop going back and forth? I spent over 45 minutes today between the 2 entities and it's not resolved. The Target chat reps were ****** and ******* (probably not their real names). Target is telling me I'll get a supervisor call back withn 2 to 3 days. What a Keystone Cops operation.

  

  Business Response

  Date: 10/12/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest **************************** 
  
  Upon receipt of your contact, we reached out to our guest to address their concerns.
  
  I spoke with ******************* and advised that Shipt memberships are $99.00 annually, non-refundable,or guests may choose to pay a $9.99 delivery fee for each eligible order. I explained to our guest that there are not currently any promotional offers for Shipt memberships renewals.
  
  Same Day Delivery (shopped by Shipt) from Target.com and the Target app provide delivery from your local Target store via a local community of reliable shoppers. Once you become a member, eligible items can be delivered during available delivery windows. The terms and conditions for Shipts membership can be found at https://www.shipt.com/terms-of-service/.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160172797. 
  
  Sincerely, 
  
  
  Marc 
  Target Executive Contact Team 
  www.target.com 

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased 2 virtual Fortnite game cards from Target; however they are invalid when i go to use them for my son. i purchase these every week they cannot be bought in any store they are virtual dollars to buy accessories on ********* there is no activation, you simply buy them, within 4 hours they send you the pin and card number; you go to the game site which is provided in the confirmation email from target and enter this information into your account and it loads to the game console. These are all invalid. My husband is filing his own complaints with BBB because he also purchased one to see if it works. They are all fake cards. I have spent almost 120 minutes on with Target to fix this, they are giving me the run around. These cards are fake and should not be sold. reference #*********.

  

  Business Response

  Date: 10/11/2022

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***************************************.
  
  Upon receipt of your contact, we reached out to our guest to address their concerns. We confirmed the digital Fornite GiftCards our guest purchased on our site were activated and funded at the time of sale. Targets role in the issuance of these cards is to ensure our guest receives an activated and funded card. Any and all card support is provided by the card issuer, in this case Epic Games. Weve provided their customer service contact information to ************************* and recommended they reach out to them directly for further assistance.
  
  We appreciate the opportunity to look into the circumstances and trust the card issuer should be able to rectify the matter.  
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160204741.
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com
  
  

• Initial Complaint

  Date:10/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order at target.com on the 19th of September 2022. Order number ************* with a total purchase amount of $758.80 . I was told my package would be getting delivered on the 22nd of September 2022. On the date of delivery target sends me an email at 10:27 AM stating that the package had been delivered. I was home that day and nothing was delivered or left at my front door. I tracked the package with the tracking number they had provided and *** also said package was left at front door. I have a ring camera on my door and no one came to my door that day. Later that evening my husband and I decided to go around our apartment complex to look for this package ourselves. We found the empty target box at a different apartment building with the contents of the box missing and only bubble wrap left inside. We immediately contacted *** to let the know they delivered our box to the wrong apartment, wrong building entirely and that our stuff was missing. They said contact target. We contacted target and then they said they would investigate and get back to us. On Tuesday the 27th, I received an email from their guest services representative saying that they will not be issuing a refund because delivery was successful and that my dispute was dismissed. We tried reaching out to tell them that we never got the package and the entire team has been very disrespectful and insisting that they will not refund even though I never got the package. I reached out to *** and asked them to sent me proof of delivery to my front door as both companies are claiming the package was left. *** sent me pdf file with 2 written sentences stating delivery was left outside customer front door at ******* 9/**/2022. I was expecting a picture for verification but they said they dont have one. Is that a joke? I have footage of that entire day but they wont take it. I have exhausted all my options and they keep shutting me out. I have even gone as far as emailing the *** and the ethics

  

  Business Response

  Date: 10/05/2022

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest Kudzai Muzengeza.
  
  Upon receipt of your contact, we connected with our guest to address their concerns. Its disappointing to hear Ms. ********* didnt receive the merchandise they ordered. This situation certainly isnt typical or the experience we expected. We apologize for any inconvenience this circumstance has caused.
  
  We reached out to our ************ and verified the shipment was delivered without incident on 9/22/22 as expected to the address submitted on the order. As referenced in our terms and conditions, when merchandise is purchased on our site the risk of loss and title passes to the purchaser upon delivery to the carrier. If Ms. ********* believes that shipment may have been removed from their premises after the confirmed delivery wed recommend reporting it to local law enforcement. As disheartening as this is to share, we dont have any other resolution we can provide on our end for this circumstance and consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160172167.
  
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HELLO I RETURNED MY PACKAGES BACK TO TARGET AND I WAS TOLD ILL GET REFUND FOR ALL ITEMS AND ONLY GOT REFUNDED FOR 4 ITEMS MY OTHER 5 NOT REFUNDED I NEED THIS FIXED ASAP THERE TRYING MAKE ME WAIT FOR NO REASON I RETURNED MY PRODUCTS TRACKING IS 1Z1272A09036298886 ORDER NUMBER ************* ITEMS RETURNED NOT REFUNDED ARE ************** RIFT APART THE LAST OF US PART 1 LEGO STAR WARS FINAL FANTASY ***** RING

  

  Business Response

  Date: 10/07/2022

  
  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ******. 
  

  Upon receipt of your contact, we have reviewed the guest concerns and return shipment details. After extensive research, we confirmed that on October 2, ******************************************** this order to the Target store in *******, ** and received a refund of $474.36 back to her original form of payment.
  
  We have also determined that our ************* declined to refund this guest for the remaining items totaling $117.27 as the box arrived altered and did not contain the items selected for return. With this information, we are unable to provide any further refunds for this order.
  
  We additionally invite our guest to shop with us exclusively in-store moving forward to ensure an enjoyable shopping experience with us. We consider this complaint resolved with no alterative resolutions.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 159852071.
  
  Sincerely,
  
  *****
  Target Executive Contact Team
  www.target.com

  
  

• Initial Complaint

  Date:09/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two child safety items from Target. They've missed their promised delivery date and suggested that I check with *** to track the package. It's been sitting in a *** warehouse now for several days and the expected delivery date changed to unknown.I've asked that Target, who chose to use *** deal with them on the apparently lost package and send me by overnight express a new package containing the items I've paid for and counted on them to deliver.I keep getting the runaround and can't seem to get this resolved. They want me to wait until *** gets their act together but I want them to simply fulfill their promise, deliver me the items, and deal with their own vendors themselves.These are child safety items that I needed two days ago. It seems that a responsible company should fulfill their commitments to their customers without blaming vendors and even worse, expecting customers to sort out their problems with their vendors.

  

  Business Response

  Date: 10/05/2022

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest **********************
  
  Upon receipt of your contact, we looked into our guest concerns. We confirmed Mr.****** ******** experienced an unforeseen delay while in transit with *** that effected the original estimated delivery date. We apologize for any frustration or inconvenience that situation caused, it certainly wasnt anticipated.
  
  Good News! Our carrier has confirmed their package was successfully delivered on 9/30/22. We appreciate Mr. ****** understanding with this matter and their patience as the delivery issue was all sorted out.   
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 159850841.
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com