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Business Profile

Department Stores

Target Corporation

Headquarters

Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Target Corporation has 61 locations, listed below.

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    Customer Complaints Summary

    • 3,579 total complaints in the last 3 years.
    • 1,460 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order with the company on line and I never received it, I canceled the order completely. I tried ordering something else months later to be informed that I couldnt order anything else on line because of my past orders. I believe this is a form of decriminalized treatment because someone else mistakes on the corporations end and now I have to pay for. Now my money is being held up and I cant purchase the products elsewhere. Such an inconvenience.

      Business Response

      Date: 10/03/2022

      Hello *****,

      Thanks for contacting Target on behalf of our guest ****************************

      Upon receipt of your contact, we reached our guest to address their concerns. We understand the guest was concerned about not being able to place orders.

      We were able to confirm this was a technical issue and has been resolved. The guest will be able to place an order without issues. 

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 159851819.

      Sincerely,

      Mercedes
      The Target Team
      www.target.com
    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Target..... Wants to continue to think they are getting my money .. As I returned what I already disputed target wants to send bs proof and what I won in a dispute getting reversed and ... I'm not allowing them to continue to steal my money as I reported them for fraud.... They want to dance.. let's .. this store hires kids who want to play on there cell phones then pay attention to customers and mangers with attitudes.... So as I am going to redispute what they thought they would get back without me doing it again.. As I already reported to my bank that they are doing fraud..... I'm now letting you know that they love doing returned saying you'll get credit but you don't get it and. That's when they play but with me I'm not that one all get all and more.

      Customer Answer

      Date: 09/28/2022

      IM SAYING THAT I DISPUTED SOME CHARGES OF ITEM'S I RETURNED... PUT MY CARD(CHIP CARD) INTO READER AND WAS TOLD ID GET MY MONEY RETURNED .. WITHIN HOURS AND I DIDN'T GET ANY MONEY FROM TARGET... NOW,, TDAY CHASE(MY BANK) TOLD ME THAT.. EVEN THOUGH IT'S ON MY BANKING APPS UNDER TRANSACTION.... THEY ARE GETTING MONEY THAT.... THEY SHOULDN'T CUZ I RETURNED IT AND THAT.. THEY GOT IT UNDER SOME PREPAID CARD IN WHICH ONLY HAVE ONE CARD THAT'S MY CHASE CARD...I DON'T HAVE A PREPAID CARD SO... THERE TRYING HARD TO STEAL MY MONEY.

      Business Response

      Date: 10/07/2022

       Hello *****,

      Thanks for contacting Target on behalf of our guest *****************************.

      Weve attempted to contact ******************** numerous times by phone and email, providing my direct number with a request to call for assistance, and have not heard back. We're truly sorry for any challenges ******************** has experienced with their recent store return(s). When you complete a successful return in store, most cases your refund will automatically go back to the original form of payment used for the purchase. If you used multiple forms of payment, your refund may go back to all payment methods used.

      Refunds to a Target RedCard typically take up to 2 days after weve approved the refund and refunds to a third-party credit card typically take up to 5 days after weve approved the refund. For information about refunds to a third-party credit card, contact your card issuer. Our full return policy can be viewed at https://www.target.com/returns.

      ******************** shares they have a dispute open with their bank, we would advise to continue to work with their financial institution. We appreciate the time ******************** has taken to share their feedback and concerns. These circumstances certainly arent expected or the experience wed intentionally want for our guests. We sincerely apologize for any frustration or inconvenience.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 159767955.

      Sincerely,

      *****
      The Target Executive Contact Team
      www.target.com

      Customer Answer

      Date: 10/10/2022

       I am rejecting this response because:


      Customer Answer

      Date: 10/11/2022

      To get my refund from target. 
    • Initial Complaint

      Date:09/27/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date purchased **********************************: $484.86 Target placed a "Pending Authorization Hold" on my bank account for $484.86 on the date in question. After Inpicked up the item, early morning of September 27, 2022 that amount was debited from account but the"Pending Authorization Hold" stayed there leaving my account negative that amount of $484.86 in addition to Target recieving full payment. I called 4 times on the morning and day after September27, 2022 and received 4 different incorrect solutions and was flat out lied to by representatives. Frustrated to no end on how a company can genuinely get away with holding a customers money for an online order for days after they have recieved payment in full after the item was picked up. I was told I had to wait for it to drop off for the money to be released, and its standard practice and it was nothing for them to do. I will NEVER again shop online at Target and will NOT recommend friends family or neighbors to do the same. This should be illegal in form or fashion. No other major company has this "standard practice" besides Target!!!!! Utterly unfair to the consumer for Target to hold the amount purchased for days on end!!!!! Unhappy customer lost for good!!!

      Business Response

      Date: 10/04/2022

      Hello *****,

      Thanks for contacting Target on behalf of our guest ********************

      Upon receipt of your contact, we reached our guest to address their concerns. Prior to placing this order, ************** was aware from a previous order contact, that when an order is placed on Target.com we place a temporary request to reserve an amount of the available balance on their payment method for an order. These are not actual posted charges. Authorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from bank to bank. Any authorization holds they *** be seeing will drop off their tender within the normal time-frame for their bank. Target isn't able to process reversals manually, and doesn't have access to remove authorization codes.

      Once the item(s) are shipped or marked ready for pickup, Target automatically sends an authorization reversal when the payment settles. In addition they agree to pay all charges that *** be incurred by them or on their behalf through the Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges.

      These practices are described here:
      https://help.target.com/help/subcategoryarticle?childcat=Pre-authorization+charges&parentcat=Orders+%26+Purchases&searchQuery=search+help.

      The authorization hold on ****************** current order is set to expire on 10/4/2022. We appreciate ****************** feedback and apologize for any inconvenience. We always want to provide our guests with a consistent Target branded experience and appreciate the time they took to let us know about theirs.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 159669288.


      Sincerely,

      *****
      The Target Executive Contact Team
      www.target.com

      Customer Answer

      Date: 10/04/2022

       I am rejecting this response because: ***** clearly mis understood my statement. I was NOT awsre before placing the order that this was Target  policy placing authorization h ok lds on cards so please stop saying that because it is not true!!! What I did say to myself w as s that the prior order I made 3 weeks prior, maybe that was a an isolated incident and I did complain then also. I do not need any further correspondence from Target involving this incident. Please be clear as I mentioned before

      ..if it was my bank doing and not the standard practice of Target...answer me this....why does it not happen when I purchase online from anyone else? Never is a hold placed on my account!! Smh...the nerve...im done with it! I wont shop there and not have to have to deal with this policy/procedure from Target. Unbelievable  THANK YOU so very much for your assistance BBB, you were fantastic.


    • Initial Complaint

      Date:09/23/2022

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying not to go this route but since your customer service rep was so cold and heartless here we are. Ive been a loyal target consumer for years and expect nothing but the best from this company and was receiving that until I Moved close to a target that under performs, is always out of stock, customer service ***** amongst other things check my account its always a issue even when I do Instore pick *** half the times they send me and email after two hours due to the items being unavailable My latest issue was I ordered glue sticks for my child. It said 5 in stock I placed an online order for instore pick up and guess what it wasnt there, only to select the ship free option and I will have it in 2 days up to today I called because the item is late and I asked the lady whats going to be done for the inconvenience its always a issue for me at this one location but its the closest. The rep decided to act senseless so here we are

      Business Response

      Date: 09/29/2022

      Dear *****,

      Thanks for contacting Target on behalf of our guest ***********************.

      Upon receipt of your contact, we reached out to our guest to address their experience concerns. We can certainly understand any disappointment or frustration that *** occur for our guests when they utilize our Buy Online, Pickup in Store shopping method. We always try our best to keep available inventory levels up to date on our site. However, we know there will be circumstances that occur from time to time where that just isnt always possible. We apologize for any inconvenience ************ experienced when their recent pickup order item wasnt available as anticipated.  

      Were happy to see the needed merchandise was successfully delivered to ************ on 9/23/22. Weve shared some additional information about this shopping method process to our guest which we hope will be helpful for future experiences.We appreciate their continued business and hope to serve them better the next time.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 159254490.

      Sincerely,

      *******
      The Target Team
      www.target.com

      Customer Answer

      Date: 09/29/2022

       I am rejecting this response because:

      I responded to their email and expecting a response 


    • Initial Complaint

      Date:09/23/2022

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 9/19/2022 and 9/21/2022, I placed two orders which were to be shipped to me, free two-day shipping. Both were supposed to be delivered on 9/21/2022. The updates were all incorrect. To date, neither order has been shipped or delivered. Apparently, Target.com no longer uses ***** or any other major shipping carriers, and there is no legitimate shipping status. Apparently the company used local drivers to deliver orders fulfilled by them. I called to cancel both orders for credit, and I was given the runaround by call center employees/supervisors who told me that they cannot do anything, The supervisor told me that orders are often marked as "Delivered" two days before they are actually delivered, which is disgraceful. In addition, my residence is in a secured senior building and all delivery carriers have to enter a code at the building entrance to access the lobby or use the entrance callbox to be admitted to the building. This was not done, and if the one delivery was left in the entrance area, it was stolen. I would like a refund for both orders back onto the original payment method. I could have gone to the local Target store and purchased these items faster or picked them up there. I already bought one of the items at ******* and got it the same day. The customer service at ********************** is atrocious.

      Business Response

      Date: 09/27/2022

      Hello *****,

      Thanks for contacting Target on behalf of our guest *********************.

      Upon receipt of your contact, we reached out to our guest to address their concerns. *************** confirmed that the orders were delivered. At this time we have no further resolution for the guest and we consider this matter closed.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 159254190.

      Sincerely,

      *****
      Target Executive Contact Team
      www.target.com
    • Initial Complaint

      Date:09/21/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Target cancels my orders and will not say why they do so. I asked ********* agents and nobody will tell me why they wont allow me to order from the website. I have been told that they would get back to me and they never do.

      Business Response

      Date: 09/22/2022

      Hello *****, 

      Thanks for contacting Target on behalf of our guest ********************************

      Upon receipt of your contact, we have reviewed the guest's concerns and account details and our teams have determined that due to inconsistencies in the guests shopping history, were unable to approve future orders. To ensure our guest enjoys their future shopping experiences with us, We Invite them to shop with us exclusively in-store. Although we are unable to provide our guest with their desired resolution, we appreciate the time they have taken to share their experience with us. We consider this complaint resolved with no alternative resolutions.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 159072007. 

      Sincerely, 

      ******
      Target Executive Contact Team 
      www.target.com 

    • Initial Complaint

      Date:09/21/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ridiculous, discriminatory behavior for those on EBT. Spent hours shopping then hours without resolution. Both staff and manager were rude and dismissive. Spent $90 in food on my credit card when it should have been EBT. Was told by manager that I can purchase groceries elsewhere!! This is discrimination towards EBT holders. We are given money for food so that we don't have to bill a credit card for $90. This is unacceptable.

      Customer Answer

      Date: 09/23/2022

      Manager stated Store could not process EBT. Manager stated we could buy groceries elsewhere, and refused to offer a viable resolution. This has happened more than once at this Target location, its ridiculous. This has been done before when trying to  purchase with coupons. Clearly discriminatory. We have spent hours shopping and trying to pay for our items and only select forms of payment are accepted with blatant disregard. Reported to Target **************** with no resolution either. Will be filing with consumer protection and discrimination under **** of Human Rights. Target refuses to offer any courtesy compensation for both these instances.

      Business Response

      Date: 10/03/2022



      Hello *****,

      Thanks for contacting Target on behalf of our guest Blue Emerald.

      Upon receipt of your contact, we reached out to our guest to address their concerns.The ******* Heights Target store confirmed they were experiencing difficulty processing payments using EBT cards at the time. Ms. ******* can return to any Target store with the receipt and have the transaction refunded. The store can process the transaction again using her EBT card.

      We have also shared Ms. ******** comments about her shopping experience with the ******* Heights Target store. We sent her a Target GiftCard as a goodwill gesture to welcome her back for a better shopping experience.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 159253231.

      Sincerely,

      ************
      Target Executive Contact Team
    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Target told me my account was noted for irregularity and I can no longer order online for no reason. Its very important for me to be able to order online cause I live an hour away and cant go to the store

      Business Response

      Date: 09/28/2022

      Hello *****,

      Thanks for contacting Target on behalf of our guest ****************************

      Included you will find our response to ******************. Please accept my sincere apology for any frustration and inconvenience you experienced. It appears based on your order history weve continually missed the **** servicing you online. The consistent receipt of missing items doesnt fit our brand or guest experience expectations.

      All Target shopping accounts are subject to our sites terms and conditions when they are established. Any account or order can or will be susceptible to review at any time. After extensive research it was determined Target can best serve you moving forward in our stores. If youd like additional information specific to account closures it can be found: https://www.target.com/c/terms-conditions/-/N-4sr7l#youraccount.

      We do invite you to shop the wonderful selection of merchandise we offer in any of our stores, as we hope to serve you better in that capacity. Please know these decisions are not made casually, but with extreme consideration on our end. This is a corporate decision and we trust you understand it isn't personal in any way.

      Were sorry for any disappointment.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 159005319.

      Sincerely,

      *****
      The Target Executive Contact Team
      www.target.com
    • Initial Complaint

      Date:09/20/2022

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 15 at 12:34 PM, I placed Order# ************* with free 2-day shipping since I paid with my Redcard. The delivery date for my order was shown as Sunday, September 18 as I had missed the cutoff time on the day I had placed the order. Later that evening, my order was shipped with a tracking number provided and showed updates the following evening. I then notice the delivery date was changed to Wednesday, September 21 and it was shipped by *** SurePost from ******, **********. I contacted customer service about this issue, and they said I should wait until the original delivery date to see if the shipment arrives. The issue is that with normal transit times a *** SurePost shipment from ******, ********** to ********, ****** takes longer than two days to be delivered. Why was my order shipped using a method which would not arrive by the original time with normal transit times?

      Business Response

      Date: 09/23/2022

      Hello *****,

      Thanks for contacting Target on behalf of our guest ******************************

      Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest received the estimated delivery date of 9/18 for their order, but after the order shipped the date changed to 9/21. 

      With further research since the order was placed on 9/15 Thursday it was expected on that Tuesday 9/20, due to placing the order after the cutoff time frame and because we do not deliver on weekends. It seems there was a system error providing the estimated delivery date of 9/18. We provided feedback with the correct team. In addition sent the guest a Target GiftCard for their experience. 

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 159005129.

      Sincerely,

      Mercedes
      The Target Team
      www.target.com

      Customer Answer

      Date: 09/26/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Up until recently, I have had nothing but positive experiences with Target. I'm not sure what is going on, but their online shopping experience has gone way downhill. On 9/14, I attempted to make an online purchase and when I proceeded to the checkout, their system said there was a "problem" with my debit card. There was certainly not a problem, as the charge went through, yet the order did not. I immediately contacted Target customer service and they assured me that this was just an authorization hold (which makes no sense since the order didn't go through) and it would drop off my card within 24 hours. I really needed the items in this order (allergy meds for my kid and some things she also needed for school) so I went ahead and placed the order on a credit card, just in case my bank was having some type of issue. Well, there was and isn't an issue with my bank, as I've been making other purchases with no issue. The issue is on Target's end. It has now been almost 6 days, and the erroneous charge is STILL pending on my debit card. I have spoken with two more Target customer service reps and now they're telling me there is no pending charge on my debit card, although both myself and my bank can see the charge. They are also claiming that they're not the ones holding the money, they claim "my bank is." I know this is not true, as I have worked for a wholesaler and I've been dealing with billing for nearly 15 years. This hold on my card is now interfering with my ability to pay bills and I need it to be taken off of my card immediately! If I went into a Target store and took the equivalent amount of merchandise and then flat-out denied it, I'd be charged with theft. How is this right? It's not, in fact this is just flat-out unacceptable. Never in my life did I think I'd have to file a formal complaint against Target, but they have gone way downhill and I am beyond disappointed. The amount of the pending charge is $54.42 and I need it removed.

      Business Response

      Date: 09/28/2022

      Hello *****,

      Thanks for contacting Target on behalf of our guest ****************************

      Included you will find our response to **********************. Please accept my sincere apology for any frustration and inconvenience you experienced. After further review, we were unable to find an additional charge pending of $54.42 to your **** ending in ****. We would advise you to work with your financial institution.

      Thank you for your patience while we researched your issue. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 158994306.

      Sincerely,

      *****
      The Target Executive Contact Team
      www.target.com

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