Department Stores
Target CorporationHeadquarters
Complaints
This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,579 total complaints in the last 3 years.
- 1,460 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Target.com has unilaterally blocked access to make purchases on their website on a permanent basis. In May 2020, I had an issue with an online order (it was stolen from my front door upon delivery before I was able to retrieve it) and after reporting that issue to Target, they no longer allowed me to shop online and permanently flagged my account. The Target customer service representative it is typical for someone's online access to get barred after multiple issues with receiving shipments but my case is a single, one-off issue that was entirely out of my control. The customer service representative told me there was no possible recourse for my case and offered no way to appeal the decision. It feels unfair that I am barred from using a service based on a single incident that was of no fault of my own. I would like access back to make purchases from my Target.com account or at the very least, be offered the opportunity to have my case further investigated and make an appeal.Business Response
Date: 09/20/2022
Hello *****,
Thanks for contacting Target on behalf of our guest **********************Were sincerely sorry for any inconvenience and miscommunication the guest encountered with recent orders. Our technical teams have confirmed that there was a back end account issue which prevented their orders from completing. Were happy to say that this issue has been resolved and that they shouldnt experience any further setbacks in placing future orders. Were excited to invite the guest to shop with us and we look forward to seeing them on Target.com again soon!
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 158854142.
Sincerely,
Taylor
Target Executive Contact Team
www.target.comInitial Complaint
Date:09/19/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made two qualifying purchases with Target in order to receive a $10 bonus. I've contacted them five times and confirmed I have made those purchases and am eligible for the bonus. However, I still haven't received it. I've contacted them and each time they either tell me it's been sent via email or their internal team needs 3-5 business days to issue it. It's been over three weeks since initial contact and nothing. This has happeneda few times before and I've never chased it. But I'm honestly tired of them getting away with this.Business Response
Date: 09/22/2022
Hello *****,
Thanks for contacting Target on behalf of our guest ********************Upon receipt of your contact, we have reviewed the guest's concerns regarding their Target Circle earnings. Our technical teams have verified a technical error on our end and I am happy to confirm the issue has been fixed and the guest has an active Target Circle balance of $60.85 available. We have ensured this experience has been shared with the right teams and apologize for the guest's delay as we worked through the technical error.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 158853631.
Sincerely,
******
Target Executive Contact Team
www.target.comInitial Complaint
Date:09/16/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/16, I placed an order via the Target app for a **** egift card, and selected PAYPAL as my payment method. Targets app glitched and charged my debit card instead. *** spent 2+ hrs on the phone trying to get them to cancel this order and theyre saying because its a gift theyre unable to. Their app glitched, they need to accept responsibility for this, either cancel the gift card and refund me; or refund $206 worth of other orders Ive placed with Target.com. I have a video to provide showing this glitch but your site wont allow me to upload.Business Response
Date: 10/04/2022
Hello *****,
Thanks for contacting Target on behalf of our guest **************************
Upon receipt of your contact, we reached our guest to address their concerns. We understand the guest experienced a technical issue while checking out and the wrong form of payment was used.
We can confirm there was a technical error on our end. We have issued the guest a refund back on their form of payment. We advised moving forward if there is any issues before checking out to call into our guest services.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 158589291.
Sincerely,
Mercedes
The Target Team
www.target.comInitial Complaint
Date:09/16/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I typically place curbside orders to the Target location on *************** in ********, **. I have had several issues. Little to nothing has been done about the complaints. I have received past expiration date items, spoiled vegetables, etc. I love the employees within the store, they are all great. However, the actual curbside service is not desirable. It seems as if items that are old, close to being tossed, used, etc are given to curbside customers. Which is unacceptable, especially since were paying full prices for these items just like we would if we went inside. However, my complaint today is regarding an order that I placed on September 10th. My order number is *************. I purchased a Ninja blender. When I received the box, it was in fair condition, did not look like a new item package. When I opened it, none of the items were wrapped in the plastic that came with it. Actually the plastic was stuffed towards the bottom which meant it had been opened and dissembled before. I took out the lid and some greasy substance covered the inside of it. This immediately made sense. The item was probably a returned blender that someone used and now Target is giving it to me through curbside. Which is unacceptable. I refuse to pay $80+ for a used blender! I am so sick of calling, wasting gas to go back to the location regarding my orders, and writing AskTarget on social media to receive solutions. Each time, I receive the same Ive shared your comments with the right team in order to make our stores better response and do not hear back with any solutions. I dont feel like I should spend more time out of my day to continue reaching out regarding their mishaps. So this time I decided to just go through BBB to see if someone can actually reach out to me this time with a solution. I have probably kept hundreds in bad orders because I dont have time often to go back each time to have it corrected.Business Response
Date: 09/26/2022
Hello *****,
Thanks for contacting Target on behalf of our guest ************************.
Upon receipt of your contact,we reached our guest to address their concerns related to pick up orders at our stores. We were able to issue a full refund for the blender they received in their most recent order.
We were also able to reach the Store Director to provide feedback on the service issues our guest has experienced. The Store Director will work with their team leaders to provide additional training related to pick up orders to provide a better guest experience.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number *********.
Sincerely,
*****
Target Executive Contact Team
www.target.comCustomer Answer
Date: 09/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:09/16/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased online a mattress that was picked up in store for roughly $715. I contacted several times via phone and via chat customer service and asked to return the mattress because I didn't like it. I was falsely promised that *** would pick it up, EVEN IF IT WAS OPENED and not in a box anymore. Waited for weeks but no one showed up. Meanwhile, I had to move out and not only of the apartment but also out of state due to a family emergency. Target uses this technique of false promises so the window to return the mattress simply expires and it makes it so exhausting that consumers just give up, but not me. They fed me LIES for a very long time and they kept changing the story. I had to pay people to pick up the mattress in store and then I had to pay people to take the mattress out of the apartment and I even had to pay for storage. Target keeps sending this scripted emails where they want to convince that they are making an extraordinary exception by allowing me to not return the mattress in store, because they are ignorant of the law in **********. We are entitled to a free pick up, period. HOWEVER, Target agreed to schedule a real pick up (not a fake one from ***) only AFTER they learned that I did move out of the apartment and that the mattress was currently in storage. First they LIED and said the pick up could only occur at the same location it was delivered, except it wasn't even delivered, it was picked up so they don't even know what they are talking about. Then only AFTER they learned that I couldn't be present physically (because I moved out of state) at the storage facility, they put a new road block and said the pick up could only happen with me present, even if the facility is covid proof and there are codes to enter everything and everything is contact less for a reason and there are no keys needed nor my presence is needed AT ALL. They are finding every possible excuse not to allow me to return this mattress.Business Response
Date: 09/19/2022
Hello *****,
Thanks for contacting Target on behalf of our guest **************************
Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest is trying to return this mattress, and is requesting a pickup to return for a refund.
With further research we have confirmed we are able to set up a pick up with our freight carrier EFW. Since this is at a third party location, due to liability and security reasons on behalf of Target, EFW and the guest themselves, they will have to be present at the time of pickup.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 158588166.
Sincerely,
Mercedes
The Target Team
www.target.comCustomer Answer
Date: 09/20/2022
I am rejecting this response because:
- TARGET ORIGINALLY DELAYED THE PICK UP ON PURPOSE WHEN I WAS READY AND AVAILABLE AND STILL IN ***********
- TARGET PURPOSELY AND STRATEGICALLY LIED ON MULTIPLE OCCASIONS AND MADE ME BELIEVE THAT *** WAS GOING TO PICK UP THE MATTRESS
- I WAITED FOR WEEKS UNTIL I COULDN'T ANYMORE
- I HAD TO MOVE OUT NOT ONLY OF MY PLACE BUT OUT OF STATE AND TARGET KNEW I WAS FACING THOSE DIFFICULTIES AND CAPITALIZED ON THOSE PERSONAL CHALLENGES JUST SO I WOULD GIVE UP RETURNING THE MATTRESS
- THEY WANT ME TO BE PRESENT FOR A PICK UP WHEN I CANNOT BUT AT THE SAME TIME, THEY REFUSE TO PROVIDE THE CONTACT INFO FOR THE THIRD PARTY THAT THEY USE TO PICK UP THE MATTRESS SO I CANNOT EVEN VERIFY IF MY PRESENCE IS REALLY NEEDED BECAUSE TARGET DOESN'T WANT ME TO CONTACT THE THIRD PARTY
- MY EXPENSES AT THIS POINT ARE: MOVERS, STORAGE AND MANY MANY MANY HOURS OF MY PRECIOUS TIME TAKEN FROM ME AND MY FAMILY IN A DELICATE TIME OF LIFE.
WHY ARE WE AT THIS POINT ? WHY IS IT ON ME NOW?
TARGET IS AT FAULT, IF THEY CAME TO PICK UP THE MATTRESS WHEN THEY SAID THEY WOULD WE WOULD NOT BE HERE. I WAITED FOR WEEKS.
HOW IS THAT FAIR? HOW IS THAT LEGAL ?
WHY DO I NEED TO BE SO NEGATIVELY AFFECTED BY TARGET IMPLEMENTED SPECIALLY CRAFTED STRATEGIES TO AVOID RETURNING MERCHANDISE THEY CANNOT RESELL ?
- PLEASE HELP ME OUT TO SET UP A FAIR ARBITRATION FOR THIS MATTER, TARGET ALSO DOES REFUSE TO SET UP THE ARBITRATION.
THANK YOU
Initial Complaint
Date:09/13/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a loyal Target shopper. I shop at Target in *************** ** minimum 3 times a week. I have a Target Redcard as well. My original account I forgot the password and was unable to retrieve a new password. I created a new account. I have been placing online orders with my account for several months and have had ZERO issues. Just today, for some reason all my online orders for in-store pickup/driveup/shipping are all getting cancelled right after I place the order. I contacted customer support and they are not giving me an answer as to why my orders are being cancelled. I have not done too many returns. When I place an order and I have to cancel the order, I cancel the orders through the Target app. I follow and abide by all the rules. I am very disappointed with the way Target is treating a loyal customer. I asked to be transferred to a supervisor and the customer service representative has hung up on me. For several of my online orders, Target has guaranteed a delivery date and they were always late. I let this slide and still continued to place orders with them. I would like a resolution to this please. I want to place online orders again. My email associated with the target account and red card is **********************Business Response
Date: 09/14/2022
Hello *****,
Thanks for contacting Target on behalf of our guest *********************************.
Upon receipt of your contact, we have reviewed the guest's concerns and account details and our teams have determined that due to inconsistencies in the guests shopping history, were unable to approve future orders. To ensure our guest enjoys their future shopping experiences with us, We Invite them to shop with us exclusively in-store. Although we are unable to provide our guest with their desired resolution, we appreciate the time they have taken to share their experience with us. We consider this complaint resolved with no alternative resolutions.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 158319848.
Sincerely,
******
Target Executive Contact Team
www.target.comCustomer Answer
Date: 09/16/2022
I am rejecting this response because:
What inconsistencies with my shopping history? They did not specify. I spoke with Target on the phone and they said my account is in good standing. This response makes ZERO sense to me.BBB NOTE: Add'l comments from guest, via e-mail to BBB:
My name is S** M*************** and this is in response to the BBB complaint I placed against Target and their subsequent response. They mentioned there are inconsistencies in my shopping with them. I'd like to list how this is incorrect below.
1. I have been shopping with Target for the past 10+ years. I live, breathe Target and shop there for all my needs. I am there 3 times a week minimum. I provided an example of a few of my most expensive purchases from them. Some purchases I had to cancel because the Target employees were LATE in processing drive up and in-store pick up orders. I am not sure if that is what they are referring to.
2. I have a Target Red Card. They did an extensive background check and approved my credit request. I a not a fraudster or a scammer. If I were, I would have not been approved for a credit card if I had a poor credit score. My entire family has a Target Red Card and now cannot do online shopping because of "inconsistencies"? What are the inconsistencies?
3. If you call Target *************** in ********** *************** @************** and mention my name and my service dog S*****, they all know me and they are very friendly and always treat me with the utmost respect and said I have done nothing wrong.
4. Lastly, I would love an example of inconsistencies that the Target rep mentioned in their response. It's a vague response and doesn't explain why I am barred from placing any online orders. I would appreciate your assistance in the matter.
Please take a look at the purchase attachments. Do you see any discrepancies in any of my purchases? The reasoning that Target gave MAKES NO SENSE. They are losing a loyal shopper and it's very disappointing.
Initial Complaint
Date:09/13/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been banned from ordering at www.Target.com without any explanation i one time did not receive a item made a complaint and have now not been able to order anymore. I shop on Target.com for my family and have not been able to to physical stores. The representatives i speak to cannot tell me why all my orders cancel but to shop instore.Business Response
Date: 09/14/2022
Hello *****,
Thanks for contacting Target on behalf of our guest ************************Upon receipt of your contact, we have reviewed the guest's concerns and account details and our teams have determined that due to inconsistencies in the guests shopping history, were unable to approve future orders. To ensure our guest enjoys their future shopping experiences with us, We Invite them to shop with us exclusively in-store. Although we are unable to provide our guest with their desired resolution, we appreciate the time they have taken to share their experience with us. We consider this complaint resolved with no alternative resolutions.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 158318977.
Sincerely,
******
Target Executive Contact Team
www.target.comCustomer Answer
Date: 09/14/2022
I am rejecting this response because:
i am very far from Target stores and my i depend on getting certain items online.Initial Complaint
Date:09/13/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 19, 2022 I placed an order through the target app and was doing to have it delivered with Shipt. I have done this many times over the past 2 years. However, on this day, the Shipt delivery person never delivered my order - they returned most of my items to the Target store but kept the alcohol I ordered. About a week or so later when I noticed this I called Target and explained what happened and asked for a refund on the alcohol. I am no banned from making any online purchases at target. This is highly unfair as I was not even the one who was at the store making the purchase. I notified target as soon as I realized what had happened and now I am being punished. I called target again on 9/12/2022 and they 1. refused to me why I can no longer make online purchases and 2. refused to let me speak to a supervisor. I want my rights to be able to make online purchases reinstated. I have been a faithful target customer for many years and have never had an issue like this.Business Response
Date: 09/15/2022
Dear *****,
Thanks for contacting Target on behalf of our guest ********************************
Upon receipt of your contact, we researched and reviewed Ms. ********* online shopping account concern. All Target.com accounts are subject to our sites terms and conditions when they are established. Any account or order can or will be susceptible to review at any time. After extensive research it was determined by our teams and partners ******************* can best be served moving forward in our stores. We trust our guest understands this decision is one of business, was not made casually but with extreme consideration.
While we arent in a position to share any specifics pertaining to this circumstance our guest is welcome to review information related to account closures at: https://www.target.com/c/terms-conditions/-/N-4sr7l#modificationandtermination.We apologize for any disappointment this news may bring, but there isnt another resolution available and we consider this matter to be closed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 158318268.
Sincerely,
*******
The Target Team
www.target.comCustomer Answer
Date: 09/16/2022
I am rejecting this response because:
Target is not providing any information on why my account was closed. They are acting like I am criminal. I am offended and I feel harassed by the company.Initial Complaint
Date:09/12/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My target account was locked unexpectedly. There was no communication on why this was happening. After multiple attempts of trying to get into my account, I called Targets customer service line. There was no resolution after talking to multiple agents. My target account had gift cards & other funds on there that are now gone due to me having no access to my account & no help with having the funds on my account transferred to my new account.Business Response
Date: 09/21/2022
Hello *****,
Thanks for contacting Target on behalf of our guest ************************
Weve attempted to contact our Guest by phone and email, and are currently waiting for a response. Well get back to you with our resolution as soon as we receive a response from our guest.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 158173567.
Sincerely,
*****
Target Executive Contact Team
www.target.comInitial Complaint
Date:09/12/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order online at 7:45pm on 09/07/22 for pickup from the ****** store. My order was supposed to be ready within 2 hours. I went to the store to shop for produce, ice cream, and other items I wanted to see in person, made my purchase, and then headed over to customer service to pick up the items I ordered online. It was 9:45pm. I was told that my order was not ready, that it would be ready "sometime tomorrow" and was barely offered an apology. The rep said that pickup orders were running about 2 hours behind, and there were still lots of orders queued to be fulfilled before mine.My order included several items that I needed that night - NOT the next day. Since the store was closing in less than 10 minutes, I literally RAN through the store to grab the items I needed. It was especially challenging because I hadn't ever been to this store, and unfortunately I wasn't able to find everything that I needed.By the time I got home after this fiasco, the ************* ice cream I bought (and was so looking forward to) during my shopping trip was totally melted :(This was the absolute worst Target experience I've had in all the years I've shopped there.Business Response
Date: 09/20/2022
Hello *****,
Thanks for contacting Target on behalf of our guest ********************Upon receipt of your contact, we have reviewed the guests concerns and partnered with our store leadership teams for further review. We will continue to partner
with our store to ensure the guests feedback is shared with our teams for training opportunities. We have reached out to the guest on multiple occasions by phone and email
without success. If the guest would like to further discuss their experience, we have provided them with the contact information to do so. We consider this complaint resolved at this time.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 158173038.
Sincerely,
******
Target Executive Contact Team
www.target.com
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