Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target

  7155 120 St Delta, BC V4E 2B1

• 

  Target Store

  105 Blazier Dr Pittsburgh, PA 15237-6008

• 

  Target Store

  153 Sierra Dr Altoona, PA 16601-9341

• 

  Target Corporation

  50 Route 17K Newburgh, NY 12550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 3rd 2022 I made an online purchase for pickup three hours went by. I had errands to run and something else to pickup at the Target pharmacy so I went in anyway. Still no order so I just canceled it. No that the order is canceled the funds will not be released back onto my Target card. I attempted to call and have this taken care of but I was transferred 3 times, back and forth because people didn't know what they were doing. Then I was told it would take 7 business days to go back on my card. It should have gone back on my card immediately because I never made the purchase.

  

  Business Response

  Date: 09/14/2022

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest *************************.  
  
  Upon receipt of your contact, we attempted to reach our guest by phone to address their concerns. All though we werent successful in speaking with *******************, a detailed message was left. We confirmed the online pick up order placed on 9/3/22 for $23.37 by our guest was cancelled prior to invoicing. The authorization hold that was placed on Ms. ***************** for that transaction was released as expected.  
  
  We appreciate the opportunity to look into their concerns and consider this matter to be resolved.  
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 158172658.
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com
  

  Customer Answer

  Date: 09/17/2022

   I am rejecting this response because:
  The transaction should have fallen off of my card after 24hr, since I never actually purchase what I needed. However, I  neede to buy the product I ordered.  The hold was finally released, however, the day it was released I was taken in interest which maxed my card almost completely out. This left s unable to buy the product I needed.  Even more-so, the lack of courtesy I received from the call center agents, their lack of knowledge,  and the constant transfers from one department to another was extremely frustrating. I did receive a very rude call from another call center representative,  explaining how they were not wrong,  but they completely failed to provide customers service needed. 

   

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into the Target (********** Pkwy) to return a Halloween decoration. Purchased online via Target.com for $35. When returning the item, I was given a refund of $25.50 and told that the reason for the difference was due to a return/shipping fee..... I asked what and why, the clerk seemed just as confused as I was but said that just how it is. I would have asked more questions or asked to speak with a manger, but there other people waiting and I was already made to feel uncomfortable and embarrassed with the situation for questioning $9.50. I want a refund for what's owed. I am extremely disappointed with Target and how this situation went down. I plan to share this negative experience with friends and family and social media to warn others of this return/shipping fee that Target is trying to charge and keep quiet.

  

  Business Response

  Date: 09/21/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest **********************************
  
  Upon receipt of your contact,we reached our guest to address their concerns. They believed they had not been given a full refund for an item they recently returned to one of our stores.
  
  After researching the return we were able to confirm the correct amount was refunded to their original form of payment. The amount was different than what our guest expected due to discounts being applied to the original price of the item.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 158172431.
  
  Sincerely,
  
  *****
  Target Executive Contact Team
  www.target.com

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago, Target was having a promotion on Target Circle--receive a $30 reward if 4 purchases over $90 were made within a certain timeframe. I made 3 purchases through my Target App & 1 purchase in-store (due to a system error I could not complete one of the purchases through my app, I was actually in the store at the time, & the item was out of stock in store so the associate told me to go to customer service to have it ordered(a baby stroller and car seat) & delivered to my home). I called Target customer to let them know that 1 of my purchases were made in-store and provided the order number ************* and stated that I would like for this to be applied towards my 4 purchase requirement for the $30 reward. The customer service agent stated that this would not be a problem and call back in once I made the last 2 purchases. I made my last 2 purchases by Aug 20th (within the required timeframe) and I due to having a newborn baby on Aug 22nd I have been unable to call Target until yesterday to request my $30 reward. I called Target, explained everything to the rep, which told me that the reward will be applied to my account. A few hours later, I received an email from a Target rep that stated I could like have the reward because I was not a Target Circle member. I responded back to his email informing him that I am a TC member and sent a screenshot of my account. Then I received another email that stated I could not have the reward because I only made 3 purchases. AGAIN, I explained why i had to make 1 of the purchases in-store. Then I received another email that stated I could not have the reward because the day before yesterday I returned an item. Seems to be reason after reason of why Target does not want to honor my reward. I have spent hundreds of dollars with Target over the past month, I registered with Target for my baby registry& have received over $2000 in Target gift cards. I do not feel like a valued Target customer. I would like my $30 reward.

  

  Business Response

  Date: 09/20/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest *****************************. Upon receiving your contact, we reached our guest to address their concerns.
  
  As a onetime exception, weve issued **************** a Target gift card due to their recent experience receiving their Target Circle Bonus Rewards.
  
  Invited guests are able to earn Target Circle Bonus Rewards by making qualifying purchases, in-store, ship to home, Same Day Delivery, Order Pickup and Drive Up during offer period. Once the invited guest has met those qualifications, the Circle Reward bonus will be loaded to their account as Target Circle earning.
  
  Qualifying purchases that are returned, reversed, or cancelled prior to the Target Circle Bonus reward being added will be deducted from the qualifying purchase, and that *** cause the purchase transaction not to qualify for the offer. Target Circle terms and conditions can be found by going to www.target.com/c/terms-conditions/-/N-4sr7l#circle.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 158171465.
  
  Sincerely,
  
  
  ****
  Target Executive Contact Team
  www.target.com

  Customer Answer

  Date: 09/20/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Target on line. I chose a store ************************************************* that carries the product I wanted (yogert), as not all Target stores carry this flavor. I was notified my order was ready, but did not have the yogert, although when I placed the order, it was misrepresented to me that three packages of yogert were available. I called and spoke with ****** at Deer Valley, and she was unaccommodating. I explained to her that I need to cancel the order and buy at another Target because there is no sense to travel 30 miles for something that they misrepresented was in stock when it was not. I then told her I used my 20 percent off coupon, and would like it restored. She said it would be restored when the order cancels and it takes time for that to happen. That was a lie. I called customer service and spoke to ********, and she said I used it, and I will not be given an opportunity to have another 20 percent off coupon. I said I did NOT use it, I canceled the order because what I wanted was misrepresented as being in stock when it was not. Target's fault. Idid not get the benefit of the coupon. She said she would send me a gift card, which would never equal the 20 percent off. She and I started arguing, and ******** said she is going to report me - report me to whom I do not know. I dont work there. She refused to let me talk to someone else. She was rude and unprofessional. This company is disgusting. Absolutely disgusting without a doubt. Their rating on this site is a 1. This company is disgusting. I am canceling my credit card.

  

  Business Response

  Date: 09/23/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of ********************************
  
  Upon receipt of your contact, we reached our guest to address their concerns.
  
  I spoke with ********************** and advised that Targets acknowledgement of an order means the order request has been received; it does not mean that the order has been accepted, shipped, price or availability of an item has been confirmed.
  
  Eligible discounts or promotions may be added by our guest when they check out on Target.com or in the Target app. Once the guests order is ready for pickup, they will be notified. In the event an item(s) are unavailable at the store, well notify the guest as soon as possible. Information on availability, errors, and inaccuracies can be found on www.target.com/c/terms-conditions/-/N-4sr7l#orderpickup.Any discounts or promotions added to the guests order would still be applicable to the guests remaining qualifying items.
  
  ********************** was offered a Target gift card for the experience, the offer was refused twice. At this time, we have no other resolution for the guest and we consider this matter closed. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 158171004. 
  
  Sincerely, 
  
  ****
  Target Executive Contact Team 
  www.target.com 

  Customer Answer

  Date: 09/26/2022

   I am rejecting this response because:
  I spoke with a gentleman **** whose sole purpose was to try and give me something worth less than what I lost because of Target's misrepresentations, and he wanted me to be very thankful for it.  He started going down the list adding things up after the misrepresentations and lies Target has made - but that actually fits - no integrity.  None of the issues I filed the complaint about - the Manager at *********** Target stated if I cancel my order, the 20 percent coupon would repopulate in my Wallet, was not addressed by **** even though I repeated it over and over.  The Deer Valley Manager, ******, was adamant about the coupon repopulating in my wallet, and tried to school me on the technological world.  It was a lie, and it never repopulated..  "******" made a representation upon which I based my decision to cancel the order and make the purchase at another Target (another issue that they did not address) because although Target represented that the products were in stock at 6 am (**** said they could have sold them between 6 am and 8 am - the store is not even open until 8 am, so the statement is nonsense) closer to my home. Driving that distance for items I can get at the Target 2 miles from my house was as ridiculous as their response.  **** wants me to take a gift card, where I would not be able to use my credit card to get an additional 5 percent off the 20 percent.  I am more than open to taking a gift card, but he is trying to offer one that is much less than what my order would have been.  I think its important to nickel and dime the elderly.  It's a nice and accurate look for Target.  Target is despicable.    
  
  

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried contacting my locations store manager multiple times over a variety of health and safety issues as well as customer service issues, however, my calls have never been returned. I have spoken with employees on site who have told me they cannot retrieve a manager to speak with customers, I have called corporate to have the manager call me, and have called the store itself. When calling the store the phone is simply never answered.I spoke with two customer service representatives at corporate who refused to have a district manager contact me, stating that corporate does not have any way to contact a district manager. The first representative simply directed me to contact the store manager after I told her probably a dozen times I have been unable to do so for months as the manager refuses to speak to customers.The location in question frequently has industrial implements on the retail floor with no employees in site, presenting both a safety hazard and an accessibility issue for those customers unable to unwilling to move full stock carts to get to the items they need to purchase. I placed a pick up order last night, which was fulfilled this morning. The employee marked items unavailable that were in fact available and sitting on the shelf in plain view. When I went into the store to purchase these items, I saw a stock cart in literally the same place with the same items as it was on Tuesday. This location often has moldy and spoiled food out for sale in their grocery section including produce that is literally dripping onto other items as it decays on the shelf.

  

  Business Response

  Date: 09/16/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ******************************

  Upon receipt of your contact, we have contacted our guest by phone to address their concerns further. We have additionally reached out to the Store Director
  and will be following up on all of the guests store concerns. The Store Director is awaiting a call back from the guest to work directly and ensure the guest is satisfied with the stores resolution.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 157837042. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

  
  

  Customer Answer

  Date: 09/19/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent transaction was made in my name under my account via Target.com on 9/2. The order number is *************. Target canceled the order on 9/4, however they still have a hold on my account for $687 which is a significant amount that needed. Target refuses to release the hold and is making we wait a week or more until the hold is released. This should not have happened in the first place. My saved info was NOT secure on their site and has caused me to lose money, even it temporary. My bank will not issue a credit unless the hold is released or is posted. The customer service rep was very unhelpful at Target and continued to give me text book responses about waiting until the hold is released. I have obligations to pay and Target is preventing me from meeting my financial obligations.

  

  Business Response

  Date: 09/09/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest **************************

  Upon receipt of your contact, we have reviewed the guest order details for more information. When an order is placed on Target.com, we process a authorization hold to the card issuer to ensure funds for the estimated order total, we only process final charges for orders once the order has shipped. As this order did not ship, I have verified a final charge was not processed. We recommend the guest partnering with their card issuer to dispute any charge concerns reflected within their account. Typically authorization holds fall off and are reflected within **** business days but is dependent on the financial institution of the card issuer. Security is a top priority with us at Target. For that reason, we recommend resetting your Target.com account password. At this time, we consider this complaint resolved with no further resolutions.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 157837042. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at the store today and purchased my 4 beauty items to receive my $5.00 gift card. My receipt number is 2-2248-1328-0072-8600-5.****, my cashier, was having difficulty issuing the card. As I placed my items in the card, she said she was able to do it and gave me card 041-224-155-628-735, access XXXXXXXX.Was I checked the balance online, it indicated that it was a invalid card. In other words, she lied and gave me a bogus card.

  

  Business Response

  Date: 09/09/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest **************************
  
  Upon receipt of your contact, we researched the Target GiftCard and found the gift card was active and had the full issued balance available. I contacted **************** and advised them that the Target GiftCard was active and had the full issued balance available. Provided **************** with the three secure ways you can check the balance on a Target GiftCard.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 157652431.
  
  Sincerely,
  
  ********
  The Target Team
  www.target.com
  

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28, 2022, I purchased a $100 **** Card from Target in *****, **. I was unable to use my funds the next day because someone stole the numbers and ironically made two purchases at Target in *****************, **. Ive tried contacting customer service and have made a police report. I would like my gift card replaced.

  

  Business Response

  Date: 09/09/2022

  Tell us why here...Hello *****,
   
  
  Thanks for contacting Target on behalf of our guest ******** ******.
   
  
  Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest was not able to use their $100 Mastercard, due the funds no longer being available. 
  
  We did confirm with the guest they are in contact with the card issuer and advised to continue to work with them. The card company will be able to offer support for this gift card as Target's role is to deliver an activated card. 
  
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 157652211.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a game from Target online for store pickup. I picked up the game and went to redeem the points that are attached to the cartridge and got a message that the cartridge doesnt match my account region. The account region is for the ************* which is where I bought the game so clearly due to some logistics issue Target is selling a copy of the game from a different country. I contacted support and explained the issue and waited a long time for a response. I was then immediately transferred to another agent after the first one said sorry for the delay. The next agent said they would read the previous message and took a long time to do that before transferring me again. The third agent once again said they would read the previous chat and then confirmed my issue which wasnt the issue I had explained in the prior chat so I dont know why I had waited so long for them to read it. They asked for clarification so I explained AGAIN my issue only to be immediately transferred to a FOURTH agent. This agent after once again reading the previous chat directed me to the manufacturer which wouldnt help because the dlc is on the cartridge not a code so they cant issue any code to redeem. I then asked for a manager and the agent ended the chat on me before I was able to say anything else. 4 agents wasted an hour of my time only to hang up on me without trying to help me. This is horrendous customer service and this could be affecting many other customers if more copies of this game were sent in the same shipment. At this point I feel like Target should give me my money back for wasting so much of my time and they also should be looking into their logistics to see if more copies of this game from the wrong country are being sold here.

  

  Business Response

  Date: 09/12/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest Jordan **********.
  
  Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest was receiving an error message when trying to play their video game. 
  
  With further research we confirmed with the store there is no trends with this particular game and with other games in regards to this error message. We advised the guest to return the game to the store for an even exchange if there is available inventory. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 157651660.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for $283.26 from the ****** ** Target on 8/30 and was charged twice for one purchase on two separate cards. The cashier told me my first card was declined (which was weird because the card had a little over $1000 on it) so I happily paid with a second debit card. Before leaving the store I checked my statements and realized that both charges for $283.26 went through so I asked to speak with a manager. I did not speak to a manager, rather a team lead (***?) who told me that it looks like I was not charged twice (I was and showed her the transaction charges) and the money should be back on my card in the next 3 days. I wait 3 days and still dont have my money so I called Target and spoke with a manager (******) and after explaining my problem she said she needed to speak with her boss and would call me back within an hour. She never called me back. It has been 4 days and I am still missing $283.26 from my bank account and Target is making no effort to refund me my money.

  

  Business Response

  Date: 09/11/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ******************************
   
  Upon receipt of your contact, we researched the details of Ms. ************** double charge on August 30, 2022 at our ******, ** store, we were able to confirm that the first transaction did not settle in our payment system. We reached out to ******************** and advised them that in order to resolve this concern they would need to file a dispute with their card issuer. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 157651005.
  
  Sincerely,
  
  ********
  The Target Team
  www.target.com