Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target

  7155 120 St Delta, BC V4E 2B1

• 

  Target Store

  105 Blazier Dr Pittsburgh, PA 15237-6008

• 

  Target Corporation

  50 Route 17K Newburgh, NY 12550

• 

  Target

  1140 Commerce Blvd Dickson City, PA 18519

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought several target **** gift cards (4). One for one hundred dollars and three for two hundred dollars on separate occasions. They are not giving me access to the remaining monies on the cards. For months I have not been able to use the cards through no fault of my own. All conversations I speak of are recorded for proof and quality assurance. There are inconsistencies in their story about the cards within the same phone call. I have documentation from Target **** card that I have monies on the cards, yet when calling the ************ number, heavily Spanish speaking accented persons inform me that the cards have less money, are not active, are not found in their system. They are stealing money from people and this must be stopped and the public must be made known. My 4 cards total $79.25 dollars that has been stolen from me from the Target **** card company. They are Target **** Gift Cards, re loadable. Two expire 05/28, two expire 02/30. Are supposed to be used like cash at any business. Issued by MetaBank, serviced by ************************** ***** The card states, "Card funds never expire." Please help me collect my $79.25 dollars. I do not have my name on the cards, because they are used like cash.

  

  Business Response

  Date: 09/01/2022

  Hello ****************,  
  
  Thanks for contacting Target through the Better Business Bureau regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
  
  I attempted to reach you at the phone number you provided *************), but received a message it is not a working number. I also noticed an email address was not provided.
  
  Id like to speak with you regarding your concerns related to the balance on your gift cards. Please call me at ************.
  
  Sincerely,
  
  *****
  Target Executive Contact Team
  www.target.comTell us why here...

• Initial Complaint

  Date:08/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account Target and credit card. Target has promotional discounts for purchasing items like any other store but also offer promotional gift cards for spending a certain amount. I try to maximize my savings and purchase the required to get my gift cards. I receive an email stating that I have an invalid email and my gift card has been canceled, this has occurred several times. I spoke with a CSR who sounded like I was interrupting his nap, stated that I received a discount in its place, I informed him that is incorrect. An as a courtesy they would give me a ************************************************************************************ to an escalations line. I went through the same information with *****, who repeated the same, and didnt know why emails are going through for everything else except my promotional gift cards. She informed me that they would have tech look at it same response I received in the past. This has occurred several times and have emails including the ones informing me of the cancellations , receipts, as well as credit card account. Theyre stating even though the advertisement states we are to receive a gift card do to their issue they are discounting it from their charges. Which is not listing on the order summary or anywhere on my account. Not notifying me of this change on the email of cancellation that I continue to receive. An even though I dont see it on the invoice and the amount Is the same from the initial transaction they assured me its there. Ive reviewed my purchases and order summary and do not show the additional discount on the order summary or for a gift card. The charges reflecting are what I paid for my purchase. I requested to speak with to speak to someone within the office of the **** I was told to ****** the email for ************************* their is no contact information or anywhere to file a complaint. I want to believe this is an error and theyre not intentionally running a scam or false advertising.

  

  Business Response

  Date: 09/01/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ********************************
  
  Upon receipt of your contact, we reached our guest to address their concerns. We understand ********************** was not receiving promotional Target GiftCards when placing orders online for qualifying items. After further review, we confirmed the emails were bouncing due to a technical error. Our Digital Tech Team addressed the error, so ********************** will receive promotional gift cards moving forward. We confirmed ********************** received a discount for the amount of the promotional gift card on all orders where the gift card did not send. We apologized to ********************** for any frustration and assured her feedback would be shared appropriately.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 156917814.
   
  Sincerely,
   
  ****
  The Target Team
  www.target.com

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called target customer service yesterday the 27th because I had to run a few errands but I left my barcode home to go in store and get the free baby welcome kit for doing my registry at target. I asked the rep if there was any way that he could send me a barcode so that I didnt have to drive all the way back home. He kept saying that I had to pay $35 to get it. I kept trying to explain that, that wasnt true and asked to be sent to a supervisor. He said its so standard procedure. The procedure is actually that if I want the kit shipped to me I would have to spend $35 first. If I go in store its free. I held for a little while and when he came back he took my number and said a supervisor would be calling me soon and no one called me back. This honestly shouldnt have gone this way for such a minor obstacle that shouldve been an easy fix but the disappointment is still there especially having my registry at target.

  

  Business Response

  Date: 08/31/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ************************
   
  Upon receipt of your contact, we reached our guest to address their concerns. We understand ************** contacted our Guest Relations team for assistance locating her registry barcode to pick up her Baby Welcome Kit in store. We apologized for the frustration ************** experienced when requesting to be transferred to a supervisor for further assistance. We assured ************** feedback would be shared with the appropriate leadership team to review and sent her a Target GiftCard to welcome her back for a better experience.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 156917672.
   
  Sincerely,
   
  ****
  The Target Team
  www.target.com

  Customer Answer

  Date: 08/31/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed a letter dated 7/15/22 to Target Corporation with no response to date. I also emailed the same to customer service and requested the email be forwarded to corporate. No response. Per the letter: I recently spoke with a chat agent by the name of ******* on 7/14/22 around 7:30PM regarding a refund from an online purchase. It was for a $289.56 bed frame that had defects, order #*************. I had a friend kind enough to lift the box and attempt to assemble it for me. I sent photos to ******* and she said I could only receive a refund if the frame was taken apart, boxed back up and taken to a store. I tried to explain multiple times that I was physically unable to do this, to the point where she kept questioning me why I "just couldn't put the parts in the box", and I finally told her the reason I was disabled. ******* eventually said "I am sorry that you feel that way," demonstrating the pinnacle of passive-aggressiveness, also assuring me that she was the "highest authority" in this matter when I asked for Corporate's contact information, which she refused to provide. I felt discriminated against and extremely disappointed in the unprofessional platform which emerged from the online chat with this agent. I ended the chat with no resolution. At the very least, I would hope that Target recognizes this type of behavior happened and would want to address it.

  

  Business Response

  Date: 09/07/2022

  Thanks for contacting Target on behalf of our guest ******************************
  
  Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest experienced trouble trying to get this issue resolved with trying to return their defective bedframe.
  
  We were able to provide feedback with the correct leaders in regards to the chat experience.With further research, per our return policy we will need this item returned back, for a refund. We understand our guest is not able to return this back to the store. We did offer to schedule a pickup with our freight carrier, who will come gather the pieces at the front door, with no box needed and return it back to Target. 
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 156917451.
  
  Sincerely,
  Mercedes
  The Target Team

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 20th I place a order (#**************) for $27.03. I picked up the order and was charged correctly. At the same time they added another charge of $***** to my card, it currently shows pending and has since the 2oth. i called their customer service to report the erroneous charge and they said it was not a mistake and it was their policy. They have basically toofk***** out of my account without my authorization for no reason whatsoever. If I went to their store and took ***** worth of stuff I would be charged with theft. They still have not returned my money. They should be charged and have to pay me a penalty

  

  Business Response

  Date: 08/31/2022

  Hello *****,
   
  Thanks for contacting Target on behalf of our guest ********************
  
  Upon receipt of your contact, we reached our guest to address their concerns. We understand the guest was seeing two charges reflecting in their account. When placing an order we secure the form of payment by applying an authorization hold for the full amount of the approved order. Upon shipment of the order, the authorization hold is electronically removed and the form of payment is charged for the amount of the shipment. Authorization hold remains in effect until they expire or the card issuer processes the authorization reversal.
  
  We did confirm with the guest this authorization hold was removed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 156917283.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,To whom it may concern, I am writing related with my experience at The target store located on ******************************************************************** 11:02am.I went to the guest services section because I had a return. The cashier scans all the items and notices that the purchase was made in cash and the amount that they owed me was at $99.32. The receipt was provided for this return.She calls her supervisor and he looks at me suspiciously. A minute later he goes in the backroom and calls another manager.After conversing together, the supervisor let me know that they will not be refunding my items because they dont have enough money in the drawers, being that the store just opened. I asked him if he can split the return and do half at another register since they dont have enough money. He stated It doesnt work that way. Additionally he said that I need to take my return at the original store. So I took my items back.Clearly, I am being racially profiled being that i am white man and the rest of the staff was hispanic and African american.Moreover, I am targeted as a theft suspect as well, for just doing a return at a different location than the original one. I have six years of retail experience as a manager and I am confident that the drawers open with over $100. Also, the time was 11:02 am, and the store had already 2 hours of business. I am a loyal customer of ********************** and I felt disrespected and disappointed from this unkind event. The staff clearly lacks diversity training and an understanding that the store locations are opened for the convenience of the customers, whether that is a purchase, return or order pick up.Thank you for you time. Looking forward to hearing from you.Best,***************************

  

  Business Response

  Date: 09/01/2022

  Hello *****,
   
  Thanks for contacting Target on behalf of our guest ****************************
  
  Upon receipt of your contact, we reached our guest to address their concerns. Feedback was shared with the store's leadership team and will be addressed internally.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 156592423.
  
  Sincerely,
  
  *********
  The Target Team
  www.target.com

  Customer Answer

  Date: 09/02/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/14 we bought an apple watch online from Target. It was $330. When it came through ***** on 8/16, the outside packaging was intact, but the box inside looked like itd been opened. Sure enough the band and charger were there but the watch was gone. So I contacted Target. After 7 business days their reply was that the package was successfully delivered and therefore therell be no refund or replacement.So we paid $330 for nothing and Target refused to take responsibility even though it was clear that the inside packaging was opened.

  

  Business Response

  Date: 08/29/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ****************

  Upon receipt of your contact, we have reviewed the guest's order concerns and order fulfillment. Upon further research, we have determined the shipment in concern was successfully fulfilled and delivered. At this time, were unable to issue refunds or replacements on this order due to our findings. We recommend our guest to partner with their financial institution for further assistance. Although we are unable to provide our guest with the desired outcome, we appreciate the time they have taken to share their experience. We consider this complaint resolved with no alternative resolutions.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 156592280. 

  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

  
  

  Customer Answer

  Date: 08/29/2022

   I am rejecting this response because:
  
  This is completely unacceptable! They sent an empty box without the merchandise inside and considered it delivered successfully! That is theft on Targets part! They took our $330 and sent an empty box and told us theres no refund or replacement???  THIS IS NOTHING BUT A SCAM!! BY A BIG CORPORATION LIKE TARGET!

• Initial Complaint

  Date:08/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When trying to buy the Zevo Fly Trap on target.com it clears says free shipping but when I go to purchase it target.com trys to charge me shipping and Target.com trys to tax me on the shipping cost which Ive never seen before.

  

  Business Response

  Date: 09/01/2022

  Hello *****,
   
  
  Thanks for contacting Target on behalf of our guest ************************************
   
  Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest was concerned about being charged for shipping and shipping taxes. 
  
  We researched further and learned the item the guest wanted to purchase didn't qualify for free shipping. To qualify for free shipping the guest will need to spend $35 or more, or place your order using your RedCard and receive free standard shipping. The product page does list "free shipping" but does indicate "exclusions".
  
  We did confirm with our ************ to confirm shipping taxes. If an item of tangible personal property or service is subject to ********* sales or use tax, then the delivery charge made by the seller for delivering the property or service is subject to sales or use tax.
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 156591860.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times to place orders through Target.com. The orders keep getting canceled without any justification or reason why. I called up the corporate number only to be told that my account was flagged and they wouldn't allow me to place any orders online. I never did anything that would cause this and they refuse to even tell me why this is happening. This is extremely frustrating as my local stores do not sell the items I am purchasing online. The customer service department was extremely rude and didn't explain anything and basically hung up on me.

  

  Business Response

  Date: 08/26/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest **********************

  Upon receipt of your contact, we have reviewed the guest concerns and determined the orders were canceled due in part to Target.com Terms & Conditions. At this time, orders will be unable to be processed due to the Terms & Conditions outlined on Target.com. Target reserves the right to prohibit purchases of any merchandise to resellers. Resellers are defined as a company or an individual that purchases goods with the intention of selling them rather than using them. We invite our guest to shop with us exclusively in-store for smaller quantities for personal use. While were unable to provide the desired resolution, we appreciate the time the guest has taken to share their experience with us. We consider this complaint resolved with no further resolutions.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 156502966. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

  
  

  Customer Answer

  Date: 08/26/2022

   I am rejecting this response because:
  
  The fact that target accused me of a reseller is completely absurd. Im not a reseller of any product, I collect sports cards and open everything Ive purchased. There is zero proof or reason why Im not allowed to shop online at target.

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently placed an order for school clothes for my kids while Target was running a deal ($10 off a $40 kids purchase). I received the order in the mail last ********* son stated he didnt want skinny jeans - he wanted straight jeans & that he didnt like the fabric on one of the pairs of jeans (he is autistic so certain things feel strange to ******** refuses to wear them); I thought nothing of it because I knew I could exchange them. I went to my local Target store tonight with my son & after spending an hour allowing my son to pick out what jeans he would wear, we went to the service desk to exchange them. Once there, I was informed that they no longer allow even exchanges, but I could return & repurchase the jeans at the same price I originally paid. The employee needed another employees code to adjust the price & then I was told that they could not lower my news jeans price to what my original jeans cost because that sale had ended. I said I understood that, but all I was doing was changing the fit & the style of the jeans- their tags had the same exact price on them. He told me it doesnt matter. You need to pay the difference. At this point, my son is getting very antsy & we have a line of people around us. I didnt bring any money with me because I had my app for the receipt & figured it would be an even exchange. I was absolutely mortified to find out that I had to now pay an EXTRA $8 for these jeans- just because the sale ended last week. As a mom who buys ALL of her kids clothes from Target. I am thoroughly disappointed in this change and in Target in general and ultimately ended up leaving with NO jeans because he will not wear the ones I ordered. Target needs to reevaluate this policy change. I have NEVER been to a store that doesnt accept even-exchanges! Unless something can be done to rectify this embarrassing situation, I will no longer be shopping at OR recommending Target to my family / friends.

  

  Business Response

  Date: 09/01/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ****************************
  
  Weve attempted to contact our Guest by phone on 8/29/2022 and sent a follow up email the same day but received no response. We sent another follow up email on 8/31/2022 with no response. We have invited guest to respond back with a time to speak.
   
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 156502453.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

  Customer Answer

  Date: 09/01/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. I have three children who have all started school this week, on top of working full-time and trying to manage sport practices and game schedules, so expecting a response to a complaint within 2 days of sending me an initial email asking to talk, is a little ridiculous. I dont really have time to sit and rehash everything on the phone with a target representative when I explained everything very clearly through my initial complaint. If a phone call is necessary, I will try to make something work, but ** really curious as to how making me re-explain an entire situation that was not only embarrassing but extremely frustrating to me, is going to resolve the issue I have? What type of resolution should I really be expecting taking more time out of my already hectic schedule than *** already spent? Please forward this email to ******** and I will await for her response. 
  

  Thank you, 

  Miranda Kasper