Complaints
Customer Complaints Summary
- 203 total complaints in the last 3 years.
- 108 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ended our last garbage pickup with Curbside Waste on March 12, 2024. Have been asking them to pickup trash containers since then and they keep responding with emails that they will pick up in 1 week, then 7 - 10 days etc. but they never do.
Business Response
Date: 04/24/2024
We will reach out to customer and get this taken care of ASAP ThanksCustomer Answer
Date: 04/26/2024
Better Business Bureau: Waste Management contacted us and garbage containers were picked up the same day. Thank you.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:04/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Curbside has been charging me since last year. They have not picked up my garbage but they keep sending me bills. I have been trying since oct . 2023 . I was first told I couldn't cancel.Then I told I could many times since then that my account would be cancelled and it wasn't. I received one voicemail from one supervisor I called back they said they would call me back multiple times after that and they didn't. I am not paying for no service . I was told my account would be credited back all previous months I did not receive service, but they keep adding on months. I don't know it hasn't been cancelled until I receive another bill with new charges for service I am not receiving.I want this to stop. I should not have to keep calling and cancelling this has been going on since last year. I want this resolved immediately. Thank you for your time.Business Response
Date: 04/26/2024
Curbside waste will reach out again it looks like we have spoken several times on this matter and yes account is closed This account was put on a suspension for non payment and then was never paid sense will reach out to customer to try to get this settled on balance thank youInitial Complaint
Date:04/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been calling for over a week and wasting my time to call in regards to my trash bin. First I called for a replacement in my bin because there was no lid and ******* told me to leave my bin outside and someone will come grab it in 24 hours this was on Thursday 4/11/24. I called again on Monday 4/15/24 about my trash bin not being replaced and want an another new bin, ******* stated that itll come for sure tomorrow, meaning Tuesday. Nope no one came and I called again on Wednesday 4/17/24 and spoke with another rep she say that it is scheduled to come tomorrow Thursday 4/18/24. I also told you guys that my trash bin has been on the curb for a week and if I get fine by the city its not my fault and your company will be responsible. Today only one of my bin has been replaced and there was no other bin when I requested for two. Its upsetting to go back and forth with you all when I work and had been paying you all. I called today 4/19/24 and while was first in line, you guys hung up and me and now Im waiting again. Its such a bad first impression and now Im contracted with you all for 2 year! While speaking with ******* today and regards to the waste bin, I specifically ask for her to call back if we get disconnected and ask for another bin to be sent. Of course its Friday and we got disconnected and she didnt call back so Im paying you guys for another service Ive never used. This has been going on for a week and very frustrating!! Do youre work properly!Business Response
Date: 04/22/2024
Looks like several calls were made on this account for different work orders and did call customer to get things worked out and customer is taken care of and satisfied with out comeCustomer Answer
Date: 04/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:04/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to get a simple copy of my Curbside Waste contract for more than 2 weeks. Each email and phone interaction I have (I've called 9 times) I am told I will receive my contract within ***** hours. It has been 336 hours, and I still do not have a copy of my contract. I am told there is a $100 cancellation fee, but I can't find it anywhere as I do not have my contract. This is purely a corrupt business practice, and should be investigated. How is it even remotely possible to enforce a contract that you do not have, and cannot provide to the customer when they request it?Business Response
Date: 04/19/2024
Customer is in a 2 year contract that started 10/22 with billing start date 2/23 due to the free months that was offered with this agreement We do apologies that some of these older contracts do get stored away it is helpful if customers hold on to there copy to We will have someone from management reach out to customer to get this taken care of ASAP thank youCustomer Answer
Date: 04/19/2024
I am rejecting this response because:
Original request to receive a copy of this contract was more than 2 weeks ago. We were repeatedly told we would receive a copy via email in no less than 48 hours. After multiple phone calls and emails, we still do not have a copy. I was scheduled to receive a call from a a manager 4/18/24 at 12 pm, and never received a call.Upon cancelling service, I am told there is a $100 charge, that is written in the contract that the business cannot produce. I am happy to pay in order to cancel, if that was in fact in the contract. However, without being able to read the contract, or have the business produce it, this unacceptable. I do not accept this response.
Business Response
Date: 04/22/2024
We do apologies on this situation but curbside waste does file the contracts after there is some time with no issues customer was talked with and taken car of thanksInitial Complaint
Date:04/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made the mistake of telling them I wanted to participate in organic recycling. About 6 weeks ago they dropped of a recycling container. I do not want to participate anymore, actually I never used it. I have called them 3 times during the last 3 weeks to ask them to pick up their ***************. I have been told that they would pick it up. Why would somebody lie?Business Response
Date: 04/15/2024
We are sorry about the miss communication on the bin removal we have tried 3 times to remove the cart a customer service manager will contact you today to inform you when we will be back thanksCustomer Answer
Date: 04/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:04/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My credit card expired and my bill to Curbside Waste was not being paid. I was not aware of this until months later when they left a voicemail about my outstanding balance. During the time my account was accruing late charges, they had not contacted me before this either by phone, email, or mail. I contacted them via email and asked them to remove the late charges as I was unaware of this issue. They refused to remove my late charges and sent me multiple condescending and rude emails regarding my ability to keep track of my bills, etc. I informed them that I will be cancelling my service and after this they stopped picking up my trash. They informed me on two different occasions that they will be picking up their trash bins, but every time I put them out near the street they drove right past them with their trailer and didn't bother to pick them up. I recently logged into my account and noticed that they are continuing to bill me for service despite the fact that they've stopped providing the service.Business Response
Date: 04/15/2024
customer is set up for online access to billing and is aware we bill out every two months its unfortunate that we were not notified of the new credit card information for auto pay we were unable to bill his card he provided we do send out invoices every other month we will have a supervisor reach out to get this taken care of thanksInitial Complaint
Date:04/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My service contract with Curbside waste ended on March 27th, 2024. I have written email correspondence confirming my contract ended and confirming their trash receptacle would be removed on Wednesday, April 3rd. I was asked to leave it at the curb. When it had not been removed by Friday April 5th, I contacted the business by phone to inquire. I was strung along and told it was not removed because of poor weather. I was then told it would be picked up Wednesday, April 10th. When it had not been removed by the afternoon of the 10th, I contacted Curbside by phone again to inquire. I was told they were currently on their route and it would be removed by the end of the day. It has still not been removed. It is a city ordinance violation to leave a trash container at the curb after trash day. I have not been contacted by curbside to give me any further explanation or a different removal date. I have contacted my city and now Id like to file a complaint regarding this situation to help me resolve this.Business Response
Date: 04/12/2024
cart was removed and account is closed thank you
Customer Answer
Date: 04/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:04/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a senior citizen on a very low fixed income. I set up with this company for service as the other companies jacked up their prices to where I cant afford it. The curbside cs rep ****** me up for a service that cost $12.26 which I set up on an autopay. Today, 4-9-24 I opened an email from them stating I owe then $92.60! I can not pay that! Ive paid every single month. If they made a change they did not mail me anything. I could have opted to go to a smaller can. Some weeks I dont even put my can out! I refuse to owe them this money as they made a change in my service without telling me. Theyve tacked on late fees as well. I want them to zero out this outrageous balance, continue with my $12.26 a month plan. If need be they can give me a smaller can.Business Response
Date: 04/09/2024
Curbside always takes care of our seniors the best we can The rate of trash has not changed but Organic waste charge has been added to the account This is a Hennepin county mandate and also I see that the account is behind for payment due to this and customer is inquiring late fees will have a supervisor reach out to explain more on this and get this customer taken care of thank youCustomer Answer
Date: 04/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.on 4-10-2024 ******* from Curbside Waste phoned me to resolve this issue. She explained everything to me about a mandated charge for food waste, etc. she fixed everything for me. Got the lowest best plan for me. She was the most helpful positive wonderful person working with me. She took a very stressful situation off my shoulders. Thank you ******* so much for a wonderful outcome and thank you bbb for assisting me in getting me to the right person with this company. Im very pleased with the resolution.
Initial Complaint
Date:04/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started service with Curbside Waste in April of 2022. Some ***************** coming door to door. Pushing this great rate. My boyfriend (who is NOT the home owner) agreed to this sale. Service has been fine for the last 2 yrs, until I received the bill for April/May 2024 dated 4/1/24 in the mail. The bill is triple what I was previously paying. I called right away. Was on hold for ********************************************************* this situation. I asked why the increase. I was told that I was on a special rate for two years and they could no longer honor that. ******* said the fee was $200 to cancel during the first 2 yrs of the contract, and that it was auto-renewed without any notification and the fee would be $100 to cancel after the 2 years. I called back to cancel and am now being told the fee is $200 to cancel. I am waiting to hear back from a manager. This is the worst customer service. Notification should be sent before something renews to give the opportunity to cancel within a timely manner. This is ridiculous.Business Response
Date: 04/08/2024
customer was on a promotion rate for two years that we honored and the service agreement states to contact us ******************************* it renews we will reach out to the customer to try and work with herCustomer Answer
Date: 04/10/2024
I am rejecting this response because: the business has not contacted meBusiness Response
Date: 04/10/2024
We did speak to customer and she is satisfied with out come thanksInitial Complaint
Date:04/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Curbside waste increased are bi-monthly garbage bill by $20 bimonthly. Also they tried to talk me out of getting in organics bin which is mandated mandated by Hennepin county they are charging a monthly fee for this bin. They also have a yard waste fee of 186 per year plus . A $68 fuel surcharge. I want to know why they're not providing everyone with an organics bin unless you ask for it. Also would like to know why my bi-monthly bill went up $20. Very poor service from the company. My understanding is that they charge $70 for bin pickup if I discontinue the service. I believe this is outrageous.Business Response
Date: 04/01/2024
we will reach out to the customer and get this resolved there is a mandate in effect per *********** to have organic rec and charge for serviceCustomer Answer
Date: 04/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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