Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Curbside rasied my monthly rates by *****% without any formal notice. I called to talk to their customer service about the issue on 7/14/23. I was told it was done automatically by their computer system. The customer service rep reduced the rate but it's still 50% more than previous. There was nothing else ******* was able to do. By not giving customer notice of the upcoming price increase of 60% curbside is forcing the customer to pay the new rates, instead of giving us proper time to look for a competitive rate.

  

  Business Response

  Date: 07/21/2023

  I will have someone call you and go over your account today. We do have rate increases from time to time. Your increase shouldn't have increased that much, Sorry for the issues,

  Customer Answer

  Date: 07/24/2023

   I am rejecting this response because:
  My rate didn't go back to the previous rate, and their was no notice given to the raise. The new rate I am now forced into is close to 25% higher.  Is it an error because then there shouldn't be any change in the rate.  The owner of the business responded to my review on ****** that this was not an error but correct billing.  I've now gotten three different response to the same issue.  If there is a rate increase enough notice should be given to the customer to find a different choice without being forced to accept the rate.  However auto pay customer have been blindly forced to pay higher rates without any knowledge.
  
  

  

  Business Response

  Date: 08/01/2023

  Sorry for the issues. ******* will be giving you a call today to fix this. 

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a home and the previous owners had a dumpster from curbside waste heaping full in the driveway. I contacted the company several times to remove the dumpster and they kept telling me they were coming but never came. After 2 weeks of calling them, on May 31st, they sent someone to pick up the dumpster. When we arrived at the house after it was removed we found that when they picked up the dumpster they removed everything that was heaping over and placed it in our construction dumpster. We will now be charged for everything they put into that dumpster that is not construction material. When I contacted the company to resolve this issue they stated that the driver said that he didn't do that and they would not send anyone out to pick up the items that were put in our dumpster. I am not impressed with this company and would not recommend them to anyone.

  

  Business Response

  Date: 06/06/2023

  Our office manager will be calling the customer today.

  Customer Answer

  Date: 06/14/2023

   I am rejecting this response because: I was contacted and told they were going to investigate the incident further and have not heard back from them yet.  They offered to remedy the situation by offering me 2 months of free garbage removal if I signed a contract with them.  I would prefer to pay for garbage removal from a reputable business.  
  
  
  

  

  Business Response

  Date: 06/21/2023

  Hello,

  I am sure the dumpster has been pickup by now, we can offer enough free service to over the overage from your other dumpster company.  The driver said he did not want to leave a mess and our container was overflowing.

   

  Best,

   

  ****

  Customer Answer

  Date: 06/21/2023

   I am rejecting this response because:  It was explained to your dispatcher on several occasions that the dumpster was heaping prior to the removal from our property.  I personally in that position would pass on that information so that the driver could have been prepared and a bill could have been sent to the appropriate person for any of the excess. I appreciate you following up on this matter and hopefully using it to train current and future employees in customer service.  I have already signed on with a different waste removal company so your offer of free services, if contract with you, will not be necessary.
  
  
  

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2021 I contacted Curbside Waste to end service because I was moving away.In August 2021 my trash can was removed.Around February 2022, I contacted Curbside Waste because I was still being automatically billed every other month, for $77.70. This occurred for four periods: Sep/Oct, Nov/Dec, Jan/Feb/ Mar/Apr. A total of $310.80 was charged to my card for service that I did not receive. I was told the the account would be closed appropriately and the account would be closed.I never received a refund or further communication.Around February 2023, I started receiving letters from ******** ******************** a collection agency stating I owed $638.32 to Curbside Waste. I checked my account online and was still being billed every other month at the same rate.I contacted them again on 03/10/23, and was told I would not receive a refund, as they didn't have a record that I requested to cancel my service. They would call the collection agency though and clear my balance. I continue to receive collection letters, so I contacted the collection agency on 5/30/2023. They stated they never received any further communication from Curbside Waste about my account.My credit is being affected by this. I have contacted them multiple times and am being told different things. I am owed $310.80 for when I continued to be billed after they discontinued the service.

  

  Business Response

  Date: 05/31/2023

  I will have our office manager give you a call to go over your account.

  Customer Answer

  Date: 06/01/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I spoke with *******, the office manager. She contacted me first thing in the morning and again in the afternoon after resolving the issue.

  My balance has been removed and the account closed.

  She has initiated the process of removing me from the collection list and agency.

  She was unable to refund my money that was collected from me after my service was discontinued. 

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After getting my annual yard waste bill, I saw that it was a 20% increase from the previous year, which was a 20% increase from the year before that. I started searching around to compare rates with other haulers in the area. I contacted Curbside, who reduced my yard waste rate to the 2022 rate, so I paid my bills (yard waste and solid waste are separate bills/accounts). Then I got some return calls from the other carriers that I had reached out to and found out that I could get my solid waste at less than 2/3 what Curbside was charging me ($88.66 for 2 months for curbside vs less than $80 for 3 months from *******), so I decided to make the switch to *******. I made that decision before the beginning of the *** billing cycle, even though I had already paid for that cycle and the year's worth of yard waste at $179.99. Now they are telling me that they do not refund monies paid for prepaid services, which I guess these are because I have to pay for them before the service is rendered. And in their defense, as they pointed out, their billing does make that statement.However, I have not received any service at all for my recent payments. There has been no pick-*** made for my residential solid waste for *** and June, and I purposefully did not put out any yard waste for pick-up either for this year. I think that I should be able to have my money refunded for services that were not provided, and I think that it is criminal that Curbside should be able to keep the money paid to them even though no service was rendered. I want my money back. $179.99 for the annual yard waste and $88.66 for *** and June billing cycle for a total of $268.65.

  

  Business Response

  Date: 05/11/2023

  We will have someone call you from our office. Standing procedure is no refund on pre paid money. You can continue the service that you already paid for. But no refunds.

  Customer Answer

  Date: 05/11/2023

   I am rejecting this response because:
  
  There has been no service rendered for the monies paid. After paying for the service and before the service period started, I decided that I no longer wanted to continue with the company after being with them for many years. Since there was no service rendered, the money should be refunded. It is the only real, morally right and responsible recourse to the situation. Otherwise, in most any other context, not refunding the payment amounts to stealing.

  

  Business Response

  Date: 05/12/2023

  We will haul the trash and yard waste that you paid for. No refunds!!

  Customer Answer

  Date: 05/12/2023

   I am rejecting this response because:
  
  Just because it is your policy to not refund prepaid monies does not make it right. And just because the industry seems to have the same policy does not make it right either.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/2/23 our normal schedule trash pickup was due to occur. It did happen but not only was my trash picked up so was the mailboxes and post for myself and neighbors' mailboxes. No notification was left of the incident from the waste company. We came home to our mail post on the front yard as long with the mailboxes. Something wasn't sitting right so of course we checked our security cameras. Surely it recorded to whole thing including audio. It clearly reflects the placement of our cans which has never changed since we started service with the company in August 2022. We've had numerous issues with this company for example being overcharged for a larger can then we actually have for several months. I do have to be transparent they did rectify it by crediting my account after numerous communications between self and company. Now the issue at hand. I immediately contacted the company and advised what happened. The agent (*****) was unbothered as if this is a normal thing. She advised me to email her the footage and details of our account which was done. Shortly later I received an email back from the agent putting the responsibility back on us stating the can should have been out of the driveway 6 ft to be exact. Which they were you clearly see on camera the placement of the can which were curbside on the right side of driveway. The same place we have always placed our cans. The overall service of the call and how they handled thing left a bad taste in our mouth. Not to mention the company literally damaged property mistakenly and left no notification of what happen or called dispatch to advise so they could contact us nothing! All I was given is the blame back on us for using their company I guess and stating the email was forwarded on. No info to whom or how we the customer can contact this party that now is looking into this. We are just sitting ducks; in additions we have no access to receive mail. Something need to be done there need to be accountability here!

  

  Business Response

  Date: 05/03/2023

  Hi someone will call you Thursday morning. And we will fix the mailbox. Thanks

  Customer Answer

  Date: 05/04/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially satisfactory. We would also like to end our trash contract with this company and move on to other providers. Along with the fixing on the mailbox and post. 

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home on April 14, 2023 and contracted with a different waste removal company. We requested the 3 Curbside cans be removed as soon as possible and have left them at the curb for the past two weeks. We have called 2 or 3 times and have waited on hold for minimally 20 minutes each time and are told that they are busy and will get them "next week". Next week has come and gone and the cans are still here. They are in the way of our cans that we have contracted for and we do not understand why it is taking so long for these 3 other cans to be removed. Our complaints fall on deaf ears. After this experience, and reading some of the other reviews, we are very relieved that we did not contract with this company. Furthermore, should anyone ask our recommendation for a trash removal service, you can be assured that Curbside NOT be recommended, but will be strongly discouraged.

  

  Business Response

  Date: 05/03/2023

  Sorry about the issue. We just removed the carts today.

  Customer Answer

  Date: 05/03/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The cans are finally gone, thus concluding our business with Curbside.  However, we are very displeased with Curbside's response time, and overall customer service.  Almost immediately after submitting this complaint on Friday, April 28, I received a call from Curbside assuring me that they would pick up the cans that same day (April 28).  They did NOT pick up the cans until today, May 3.  Why go to the trouble of calling and lying to us?  Needless to say, they will not be getting positive reviews from us.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for service with Curbside about 6 months ago, I have to call every week to remind them to pick up my trash......They say they will fix this but nothing happens.

  

  Business Response

  Date: 04/19/2023

  We will have someone call you from our office today.

• Initial Complaint

  Date:04/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, the date of this transaction is 4-1-2022. I received an offer from Curbside Waste for garbage removal and recycling (Please review the Curbside document I have included along with their bi-monthly billing receipts).The offer states a 2 year pricing, flat rate, with no price increases. They over charged me for the first year of service. My agreement was for $13.00 for garbage removal. and $7.00 for recycling every month ($20.00/month total). On the receipts you can see where I was overcharged and they did admit the mistake. Curbside is now saying the price lock was only good for 1 year, not the 2 years as their ad said, and they want to raise my rate. I would like help getting credit for the first year 0ver payment ($16.93), and get my rate back to $20.00 a month like their ad states.My Customer number is: ********* 2

  

  Business Response

  Date: 04/18/2023

  Someone from our office is calling you today. Sorry for the issue.

  Thanks

  Curbside Waste

  Customer Answer

  Date: 04/18/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled Curbside Waste on 3/30/23 and was informed I was under contract. I was canvassed door to door and was never told of a contact. No other trash companies in my area have contracts so this is not normal business practice which one should assume without being told. This was shady salesmanship and I do not want to pay the 200 dollar ETF. I have spent hours trying to get ahold of a manager and was promised a manager callback which has not happened. Deceitful business practices.

  

  Business Response

  Date: 04/07/2023

  We will have someone call from our office now- and fix this. Thanks

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm very frustrated with this company. I signed up for it to your contract. They have not picked up my trash since last summer. Which is just fine cuz I went with another company. But they refused to come and pick up garbage cans. Then they took out a 80 some dollars for February's February March pick up. Which I was no longer under contract. I just want to come get the cans and they keep blowing me off telling me they'll be there on Wednesday on Wednesday on Wednesday. How many Wednesdays?.

  

  Business Response

  Date: 03/16/2023

  Both carts removed today. We normally leave the carts at the house when someone moves out - in hopes the new residents signs up for service. Clearly no move out was done, and someone just said that to get out of a service agreement. Thanks