Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was suspended because of very late payments. I have begun to repay my debt but have been informed that even though my account is suspended I will continue to be charged even though I will not be recieving garbage service at the rate of $102 monthly

  

  Business Response

  Date: 03/10/2023

  We will have someone call you from the office to explain your invoice. But you monthly bill is ***** a month not ****** a month. And we bill every two months. Again someone is calling you from our office now

• Initial Complaint

  Date:02/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Curbside through a 3rd party for trash service starting in Feb. I received a **************** Agreement in the mail for the contract. It's now been 3 weeks and we haven't received a bin yet nor had trash picked up. I checked repeatedly with the 3rd party service and they assured me multiple times that the contract went through and that my bin would be delivered shortly. I called Curbside today and they said they did not have an active account for me and that I'd have to wait until a manager came in next week who could check the status of my contract. That would make it a full month without pickup, meanwhile my trash has been piling up. I would like Curbside to deliver a bin and honor the contract.

  

  Business Response

  Date: 02/23/2023

  We will get you a cart today.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called Curbside three different times and emailed once to have them cancel our services. On the third call they finally agreed to cancel our services and told them that we have a balance we need to pay off. We have auto pay set up and they take out the money 2 months before services are rendered.

  

  Business Response

  Date: 02/23/2023

  We will have someone contact you today.

• Initial Complaint

  Date:01/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just this past Friday Jan. 20, 2023 my garbage trash didnt get picked up. I called on Monday Jan 23 asking about why it had not been. I was told that I had an overdue balance of like $500 and had not paid since Oct 2021. I had signed up for autopay and was never aware of my **** card being expired as this issue would have never happened. I explained that I never once got an email, phone call, or billing statement letting me know this issue. I have talked to two customer service reps and then asked to talk to someone higher up. This person left a voice mail for me today stating that Id have to still pay 417 and would remove 2 late fee charges to unlock my account. Im appalled that your company would not contact customers when cards on autopay dont go through like every other business. Im requesting that my bill be cleared and the late fees as well to continue business with you. Id be gladly able to give my new card number for future service. I think this should not happen to other customers and have them expect to pay in full once their accounts get this large.

  

  Business Response

  Date: 01/24/2023

  We will have someone call you from our office. Thanks ****

  Customer Answer

  Date: 01/26/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution was completed and resolved from Curbside on Jan. 26. 2023. 
  thabk you so much for your help! 
  

  ************************;

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my contract with Curbside Waste in the fall of last year. I made sure to ask if I would continue to be on autopay and verified my bank info with the customer service agent helping me. When my next bill came due it was not taken out by autopay. I called and paid by phone, re-established autopay and verified my bank info. Again, when the bill came due it was not taken out. I called again and repeat the steps. Somemtimes my wait time exceeds *********************************** sometimes I get an answering machine which no one returns calls from. This has gone on and on wasting a lot of time both for myself and the customer service agents I work with each time. Each time I'm told they fix it and each time it is not working. I have been unable to find anyone willing to look into it further or let me talk to a manager. Paying by phone each time they don't fix autopay is not an acceptable solution. I finally tried sending an email and let the company know if no one responded I would have to file a complaint with the better business bureau. No one has responded. So that is what I'm doing today. I'm done wasting my time and done being given the run around and tired of chasing them to pay them.

  

  Business Response

  Date: 01/18/2023

  I will have the office manager call you.

  Customer Answer

  Date: 01/18/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  A supervisor, *******, did call me and helped to resolve the issue I've been trying to straighten out for months.  She also gave me her direct email in case I don't see the same result in the next billing cycle.  This has been a great help and a good solve.  Thank you.

• Initial Complaint

  Date:01/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My service with Curbside Waste, Inc. ended at the end of 2022. They said they would be picking up their carts between January 2 and 6, 2023. They did not. I tried to call them about this on a Tuesday, but the wait on the phone is always well over ********************************************* the queue. However, their phone queue had a message saying to email customer service and they would respond in ***** hours. So, I tried that. By Friday, well over 48 hours later, I had not received a response to my email. So I decided to call again and wait in agony on the phone for them to answer. After 30 minutes of waiting on the phone, they finally answered. As I was stating the issue, they hung up on me. Luckily, they called right back claiming phone line issues. I again stated the issue and began stating my address, and the call dropped again. They called back. This happened two more times, but the last time they didn't call back. I again emailed the company telling them the issue and what had happened on the phone and how it had wasted a lot of my precious time. I again pleaded with them to collect their carts. I have not yet received a response. I never thought it would be so difficult to simply try to return someone's property to them. I just want them to pick up their carts ASAP.

  

  Business Response

  Date: 01/13/2023

  We will pick them up today. We tried picking them up on 1/9/23 carts were not out. The regular trash guy went by 640 AM and ************ went there at **** AM on the same day and the carts werent out. Driver is on his way.

  Customer Answer

  Date: 01/20/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company did finally pick up the carts. However, what the company says they did conflicts with what they told me in a separate email.

• Initial Complaint

  Date:01/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My prices more than doubled and now I called in and they said I have to pay a cancelation fee of $200 which I was never advised of when I signed up a year ago. Please waive cancelation fee.

• Initial Complaint

  Date:01/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved to ******** from ********* in June, 2022. I have repeatedly called their customer service to cancel our ********************** service. The people I have spoken to have told me that we are cancelled....and yet they keep sending me bills. It is absolutely ridiculous that I cannot cancel this.

  

  Business Response

  Date: 01/16/2023

  I will cancel your account out and have someone call you and confirm the cancellation. Thanks

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is suddenly out of the blue claiming they can't drive up the driveway and pick up our garbage. I'm going into my fourth year and it's never been a problem. If you look at customer reviews you'll find they have some of the worst ones out there. This company makes things up ***** nilly and stops and starts delivery services at the drop of a hat. When I emailed them they claimed they don't do drive up in the winter. 100% false. Never had a problem before. Clearly the culture there is to make things up and say what you want when you want. Neighbors on Nextdoor also are saying they are the "worst" and have a very spotty record. How do you sleep at night? Terrible. This company needs to resume services AND give me a credit for last week's "no show" without cause. Who reviews and answers their emails? They need training as well. The arrogance and ignorance is overwhelming.

  

  Business Response

  Date: 12/12/2022

  Hi ***** can you please give me a call when you can. I left a voicemail for you. My name is *****************************-one of the owners with Curbside Waste.

  Customer Answer

  Date: 12/12/2022

   I am rejecting this response because:
  

  Talking about it won't change anything. I need a refund for last week and the garbage picked up this week and going forward. If there is a bad snowstorm that is fine. We can skip it that week. Otherwise, talking about it opens it up for more excuses by Curbside Waste. I will reiterate I'm going into my fourth winter here and garbage was being picked up each winter.

  Please resume picking up the garbage. Thank you.

  
  

  

  Business Response

  Date: 12/13/2022

  We will be picking up this week. And going forward. That's why I wanted you to call. I will also issue a credit to your account for last week. Thanks! 

  Customer Answer

  Date: 12/13/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

   

  Thank you very much. I really appreciate it. :)

   

  Juli 

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased this property in July and called to have trash bins picked up. Phone call hold was for 20 mins and when they finally answered they hung up. I emailed on 7/25/2022 to have them remove trash bins since we were not going to be using their services. Bins were full from previous owners. They answered via email on 7/27/2022 that they would pick up and didn't. They wanted bins empty of trash, but they were full when we purchased home. They wanted us to remove trash because account was closed. We didn't have tenants yet and therefore no waste mgmt company. Where would we put trash? In a customer service driven world - they could have won my business if they would have just picked up the bins with trash. Until this day 12/6/2022 bins are still at our rental property. This time the bins are empty. They have been left at curbside like they asked but were never picked up. We would like these trash bins to be picked up.

  

  Business Response

  Date: 01/03/2023

  We are removing the carts today.

  Customer Answer

  Date: 01/03/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.