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Business Profile

Health Insurance

UnitedHealth Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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UnitedHealth Group has 524 locations, listed below.

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    Customer Complaints Summary

    • 2,817 total complaints in the last 3 years.
    • 1,073 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/18/2022 I went by doctor and they had me see the nurse practitioner because the doctor was out of the ******. The doctor's ****** submitted an insurance claim (*********) but United did not pay it because I saw the nurse practitioner. They re-submitted the claim under the specialist name. I didn't anything more about this until 2023! They sent a form back to me stating that NOW I owe $118.00 towards my deductible for 2022. It is 6/19/2023, I dropped United Healthcare at the end of 2022 because of poor service.

      Business Response

      Date: 06/21/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

      Customer Answer

      Date: 06/21/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:06/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is due to them not covering my kids going to their pediatric office.. they say they never sent them the claim, then say they aren't in network, how can they not be in network when their name is on the card they sent **? They need to pay ALL medical bills from September 2022- January 2023.

      Business Response

      Date: 06/19/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Customer Answer

      Date: 06/19/2023

       I am rejecting this response because:
      They have not fixed the issue or paid the bills that they've been sent.

      Business Response

      Date: 06/21/2023

      Member rep has been contacted ************ regarding his issues. We are in the process of achieving resolution for members. Member rep will be updated with information as we move through the resolution process.

      Customer Answer

      Date: 06/21/2023

       I am rejecting this response because:
      Still have not been contacted BY UHG, I have contacted them, and resolution still has not been made, I will not accept the response until a resolution has been made.

    • Initial Complaint

      Date:06/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have united healthcare and really didn't even know it till after I found out my husband has tongue cancer and needs 25% of his tongue removed but this company keeps telling me no. Before, the DR and the hospital were going to go ahead and do the surgery and work out a payment plan. OUT OF NETWORK is the only thing I am being told. we had a date for the surgery today. I call and the rep tells me that if i call again They will start everything over again and not to call again. Date cancer found may 11 2023 may 12 2023 in a specialist office today june 14th 2023 still no response, call and told call will be returned no call to date.

      Business Response

      Date: 06/20/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.

      Sincerely,

      **************** 

    • Initial Complaint

      Date:06/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the executor of the estate of ***************** who had a policy of ******** Supplemental AARP United Health Care MN 093587562-11. He passed away on 8/3/22 while in a rehab. facility. I started to get bills from medical vendors for services rendered to **** 8/1 to 8/3/22 who indicated to me that his Supplemental Insurance was canceled effective 7/31/22 for failure to pay his August ******** No formal notice was given Apparently per UHC he paid his premium's monthly. I have reviewed his mail and he never received a warning letter or notice. I respectfully requested that he be *****ed an ********* of at least 10 days before he was terminated as a basic insurance good practice's since we are dealing with an 85 yr old. It is poor practice to ***** a monthly payment plan and not have an on register secondary person noticed on the policy if a failure to pay a premium occurs. I want AARP UHC to ***** a police grace ********* and pay their share of eligible chares for the last three days of my brothers life in rehab. *********************** Executor

      Business Response

      Date: 06/16/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

    • Initial Complaint

      Date:06/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      UHC/Golden Rule jacked up my premiums within our contract period against the terms of contract. They offer no option for recourse, their customer service team is wildly incompetent and almost impossible to deal with (provided you can actually get someone on the phone). They send you in an endless loops of transfers in order for you to get frustrated and give up. They're a scam.

      Business Response

      Date: 06/26/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
      Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant

      Should you have any questions or comments, please feel free to contact GoldenRule at ************ during normal business hours.

    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sends out wrong pharmacy items and charged to my bank account when you call them they say theyre going to send out affirmations to send back the items they say theyre going to send out affirmations to send back the items and they will give a refund back on the bank and I have never received any refund after I mailed back the items and I have called several times and they keep saying theyre going to send a refund. It takes seven days now its been over mounth months, and I have never give them permission to keep my bank information and I also asked him to take me off their list for delivery and I have never done that, so is this company a scam?

      Business Response

      Date: 06/13/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee regarding this review. 

      Customer Answer

      Date: 06/13/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our child completed Phase one of her orthodontic treatment seven years ago under a different insurance company. Her father has since changed insurance and has coverage under UMR A United Healthcare Company Privia Health. UMR took the $1401.05 that was paid for by a different insurance company off of what they will pay and are only paying $98.50 of the $6098 bill! They are using our previous dental insurance lifetime maximum orthodontic benefit against us. The orthodontic clinic has never seen this happen before and are just as disgusted as we are.

      Business Response

      Date: 06/30/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ***********.
      Sincerely,

      ************

      Customer Answer

      Date: 07/05/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I received a phone call and after discussing the situation, we came to the conclusion that I filed the complaint against the incorrect insurance.  Please close this case and I will reopen another case.

    • Initial Complaint

      Date:06/11/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      UNITED HEALTH CARE IS REFUSING TO PROVIDE ME A CASE MANAGER AFTER BEING A CUSTOMER SINCE JUNE 1, 2023 membership # is ********* UHC Policy number is OH99OHSNPHF1 Group number is OHDSNP last four digits of SS # **** birth day: 05/09/1946

      Business Response

      Date: 06/12/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Sincerely,

      ****************

    • Initial Complaint

      Date:06/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      United healthcare provides a healthy food benefit card and you will receive $180 every month on the first of each month theres just quite a few problems is advertise that you will receive $350 monthly but when you called they tell you its only $180 a month theres a few things that they dont tell you about this card. You have to pay the taxes on food so when you go to the grocery store and you have $50 worth of groceries you have to pay taxes out of pocket for the $50 worth of groceries people who receive food stamps every month you dont pay taxes on groceries when you buy groceries using EBT food stamps I dont know who came up with this idea to add all three benefits and services to one card but it is a terrible idea if one card should be used for insurance only and then a prepaid debit card for groceries and utilities? The healthy food benefit app is outdated and does not have correct up-to-date information. When you scan items in the app it will say items are eligible or not eligible but then when you get to the register to pay for your groceries, some of the items are not eligible so that means if you have 50 or $180 worth of groceries on The counter, the cashier **** to remove items and you have to keep starting over because when you scan the card it doesnt tell you what items are not eligible at the cash register Publix grocery store and other places when you scan the card or enter the card number manually their system doesnt know what items are eligible and what items are not so you have to spend time sorting out trying to figure out which items are eligible and which items are not is confusing if it was on a prepaid debit card it would be so much easier because a prepaid debit card works like a regular debit card from a bank or a credit card. You can scan whatever item you want and just swipe the prepaid debit card. Its very inconvenient. And even healthy food items like different types of fruits and vegetables, you cant purchase with the card.

      Business Response

      Date: 06/12/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

    • Initial Complaint

      Date:06/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My coverage was cancelled by my third party provider ************* on 1/1/2023. They sent the cancellation letter correctly to UHC but my coverage was never cancelled. This week 6/6/2023 they resent the letter and UHC still has not responded. Theyre now saying my coverage was cancelled 4/30/2023 which is still wrong.

      Business Response

      Date: 06/20/2023

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.  

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ****************************** 
      Sincerely, 

      ************** 
      Consumer Affairs Advocate 

    UnitedHealth Group is NOT a BBB Accredited Business.

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