Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UnitedHealth Group

  9900 Bren Rd E Mn008-T-615 Consumer Affairs Minnetonka, MN 55343-4402

• 

  UnitedHealth Group

  6300 Highway 55 Minneapolis, MN 55427-4946

• 

  UnitedHealth Group

  12125 Technology Dr Eden Prairie, MN 55344-7312

• 

  United Health Group

  48 Monroe Tpke Grievance Department Trumbull, CT 06611-1341

• 

  UnitedHealthCare of New York

  2 Penn Plaza 7th Floor New York, NY 10121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UHC has voided my last four utility payments to AES Ohio. I had not received any notice these were voided or why. My first four payments did go through. Another note, I had complained earlier about not being able to make payments online. When attempting payments, at times I am still getting the popup that there are not enough funds in my account when there are more than enough and have to call in payments because of this.

  Business Response

  Date: 06/09/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year on (6/26) my son was seen in the emergency room after contracting COVID 19. The doctor and ER both sent bills separately to our insurance which at the time was UMR. Our policy with them did end 7/1. The bill sent through the doctor was denied by UMR and they stated that they were not our insurance anymore. Though on the date of service they were still our current insurance. I have called, emailed and reached out to UMR multiple times over the time the bill was denied to rectify and have them pay their responsibility of the bill with no avail. At this point, after having it resent to them multiple times they have once again denied responsibility on 4/10/23. We have been sent to collections and are accruing interest every day this bill isn't paid. To say I am frustrated at UMR is beyond how I feel. I have had MULTIPLE problems with this company while we were insured with them, and this is the second time I have had to file a complaint through the BBB.

  Business Response

  Date: 06/19/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Change transportation company.pay for missed appointments pay bond or g

  Business Response

  Date: 06/07/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 
  

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/02/23 I had surgery to remove my breast implants which were both recalled and had capsular contracture. I have United Healthcare, ******** insurance which states that will be covered according to ******** guidelines. I paid approximately $7,000 for the procedure. Unfortunately the plastic surgeons around here wont deal with insurance handling so I had to prepare the cover letter explaining why its covered and my dr ****** it. The first time, I submitted my claim on March 23, 2023. They will only give you a post office box to submit to, absolutely no address. Although I have confirmation of both me overnighting the package and have written confirmation that the package was picked up. I called to follow up over a month later to give it time to get into the system. When I called they told me that they had not received anything and to call back in a couple weeks to check again. I did so, still no claim had been received. On May 3, 2023, having received no help from UHC, I once again sent by overnight delivery, the entire claim packet, including evidence of their prior pick up of the package. I still have the shipping and receiving documentation. Again I gave them several weeks to get it into the system. When I called after a month they claimed they had never received either package. Supposedly this was elevated to a level 3 the first time, never received a call as there was supposed to be. I called UHC again & asked them to check for the claim. Neither of the 2 overnights had been received. I called cust serv & pressed claims. It brought me back to cust serv who told me they didnt handle claims. She said I needed to talk to provider claims where they wont even talk to me bc Im not a provider. I asked to transfer me to member claims. They told me that UHC does not have a claims department where members can follow up on their claims! To me its clear that UHC is intentionally preventing members from filing health insurance claims. Please help.

  Business Response

  Date: 06/07/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 
  
  Sincerely,
  **************** 

  Customer Answer

  Date: 08/02/2023

  Im writing to advise you that UHC has consistently and over several weeks failed to respond to my call to the grievance coordinator, ********** P, to follow up on the letter they sent as they promised they would. Can you please re open my complaint to address this issue?

  Business Response

  Date: 08/07/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 
  
  Sincerely,
  **************** 

• Initial Complaint

  Date:06/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As part of the ******** Advantage Plan by United Health Care Insurance Company, when a House Call is completed, then the member gets a $50 card mailed to their home within a few weeks. House Call was completed on 12/27/2023. I have called and followed up multiple times with UHC Insurance Company and also ******* Clinic House Call program, and nothing has been done. The company needs to send me a $50 card promptly. Also, these deceptive and fraudulent business practices must stop, Thank you for your assistance in resolving this issue. (My Member ID **************.

  Business Response

  Date: 06/05/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

  Sincerely,

  ******************

  Customer Answer

  Date: 06/05/2023

   I am rejecting this response because:

  ========================

   UHC has been totally inactive and unresponsive to sending me $50 card for the House Call completed on 12/27/2023.  There is no private or personal information shared here.  HIPPA laws or privacy rules are irrelevant here as there is nothing related to the personal medical information. 

  It's the same denying, delaying and procrastination tactics they use to not pay customer entitled benefits for no valid reason whatsoever. 

  Only resolution is for them to admit their mistakes and immediately mail the $50 card long overdue since 12/27/2023. Provide a date to BBB when the $50 card has been mailed to the customer. 

  UHC continues to engage in deceptive and fraudulent business practices by denying customers benefits they are entitled to. 

  ===========================

   
  

  
  

  Business Response

  Date: 06/09/2023

  UnitedHealthcare has responded directly to the member via a letter dated June 9, ************************************************ this complaint.  In that letter we have advised the member that he will receive the $50 gift card within the next 2-weeks.  We apologize for the frustration this has caused.  We thank you for providing ** with the opportunity to address this concern.

  Sincerely,

  ******************

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Corporation United health Care Group formerly known United Healthcare aka evercare star plus. One again I was in the hospital under emergency care. I could not drive myself because I was choking. I took an ambulance which is normally covered had a two day stay. Try to get home through the now owned by subsidiary ************ They refused to call there sub claiming it takes 3 business days once again they violated there own words when I signed up for this company. As in a previous complaint I had to pay for transport home. I was not home 5 seconds when my case Manager Marshal (female) asking me about a previous issue that she was attempting to vouch for the vendor on. Her duty is to me not the vendor, I explained what happened and she did not care about me just the vendor and its issues. Once again I find myself wondering when will I get a case manager that cares not a lawyer for the corporation.

  Business Response

  Date: 06/02/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

  Customer Answer

  Date: 06/02/2023

   I am rejecting this response because:
  At 4:55 pm central time I heard from there consumer relations ***** once again they issued a verbal threat. You can not reach these cowards at that time so they deliberately try to ruin your day. ************** Daisy, to bad its a programmed voice digitised to make threats there employees won't risk there jobs for. Today we also received a denial of care from them, denying a ct scan request from my doctor. This is a deliberate retaliation. I have made a decision to send a complaint and hearing request directly to the governor's office rather then there puppet's in the ombudsman's office as they stated in there letter. 
  
  

  Business Response

  Date: 06/13/2023

  UnitedHealthcare has responded directly to the member regarding the specific concerns detailed in this complaint on June 13, 2023. We thank you for providing us with the opportunity to address this concern.

  Customer Answer

  Date: 06/13/2023

   I am rejecting this response because: once again they continue to lie as the ***** governor now has the issue and we must wait for him to respond.
  
  
  

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested cancellation of my ******** supplemental insurance on May 5. I spoke to **************** who processed the immediate cancellation (received confirmation in the mail a few days later) and indicated that I would receive a refund for the May premium that had already been automatically deducted from my checking account by May month-end. I called yesterday, May 30, as I had not received the refund yet, to be told that it had never been processed, and that I would have to wait another 14 days to get it and that was that. Their website says that if you have a complain, you need to call customer service, but obviously that was not going to work, so instead I sent a message via ******* to state my complain, thinking that I would get quick resolution that way. A woman called me to tell me that she did not have access to my account and all she could do was to do a printout of my ******* message and refer my complaint to the appropriate area and that it would take them up to 4 days! to call me back. Bottom line is that United Healthcare seems incapable of correcting their own incompetence by providing an immediate refund or even responding immediately to my complain. This appears to be a recurring problem because it also happened 3 years ago when my mother passed away--had to wait at least 5 weeks after several phone calls to get the last premium refunded after her passing. **************** was useless back then too, would not even commit to provide a resolution date--the response was "you'll get it soon." It appears United Healthcare does not have a problem collecting premiums promptly but drag their feet when it comes time to refund the money owed to their customers. It shouldn't take an additional 14 days to credit back my account, and I am being penalized for their ineptitude. At this point, based on what has happened so far, I don't trust anything they say any more, so this is why I am asking for BBB's help.

  Business Response

  Date: 06/02/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 
  
  Sincerely,
  ****************** 

  Customer Answer

  Date: 06/02/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as they did contact me directly and issued a refund, which was credited to my checking account today.  Thank you BBB.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite never asking to be contacted, I receive up to 40 phone calls per day, and multiple text messages from ** Health Advisors. The calls have been going on for the past 6 months. Additionally, they do not even have my correct information. All of the calls are seeking another person, usually by the name of *****. I have made multiple attempts to stop the calls, but none of them have worked. I am also on the national do not call list, but this has not stopped the harassment.

  Business Response

  Date: 06/01/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns. Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant
  
  Should you have any questions or comments, please feel free call ** Health Group during normal business hours.

  Customer Answer

  Date: 06/01/2023

   I am rejecting this response because:
  
  The response indicated that they replied directly to the complainant; however, I have not received any communication from ** Health Advisors.  I would like confirmation that my phone number has been removed from all calling/texting distribution lists.

  Business Response

  Date: 06/02/2023

  US Health Group has responded directly to the member, by mail on 6/1, regarding the specific concerns detailed in this complaint. We thank you for providing us with the opportunity to address this concern.
  
  Should the complainant have additional questions or comments after receiving our response, please kindly request the complainant contact ** Health Group during normal business hours.

  Customer Answer

  Date: 06/19/2023

  I recently issued a complaint regarding harassing phone calls from US Health Alliance. The business responded that they would contact me directly through the mail for a resolution, so I waited for a response. The BBB has since closed out the complaint. I have not yet been contacted, and still continue to get harassed by phone calls and text messages. Please reopen the complaint listed in the subject line. 

  Business Response

  Date: 06/20/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the complainant correspondence and/or a description of the issue, we have responded directly to the complainant. 
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
  Sincerely,
  
  **************

• Initial Complaint

  Date:05/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have again messed up my health insurance billing amount paid to provider. I have had to call multiple times already this year to have things corrected because of them not able to do there jobs. Last time I called I was even told there was a notification on my account on the correct billing. Yet they still keep messing it up. My co-pay is only $10 not 60. When they do this it messes up the information on the providers end and dates of payments. And then that causes issues with my payments and dates for FLEX spending which is monitored by federal government. Then they threaten to block my card so I cannot use it. At this time I have been on hold with them for over 49 minutes waiting for a supervisor. The number I had for corporate is no longer working.Why is it so hard to get a business to do their job. You should not have to fight with your insurance company to do their job.Why is it so much to ask for people to do their jobs and do them correctly.

  Business Response

  Date: 05/26/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the complaint, we will be responding directly to the enrollee. 
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ***********************.
  
  Sincerely,
  
  ********************
  Consumer Affairs Advocate

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I have been in Contact without success to United Healthcare Star Plus Program run from Min. They are once again book stuffing "providers that agedly take there insurance when they don't web site is full of it." You call the company and if you're lucky you will get an inexperienced individual who will not be able to find your a doctor. My alleged case manager has not shown up in 5 months. Here in ** they are formerly known as Evercare Star Plus. They pulled the same garbage then , customers would call it ********** for **!They were dissolved by a State Order. For over Two weeks ago I was trying to get a doctor to look at me arthritis Rheumatoid :( Days and days have turned into weeks and today I called again and my care manager once again out of the office along with her supervisor. Please tell me how to correct this issue.

  Business Response

  Date: 05/25/2023

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 
  
  Sincerely,
  ****************

  Customer Answer

  Date: 05/25/2023

   I am rejecting this response because:

  They are more then able to answer all questions on the BBB publically. They use a hipa statement to many times as a means of covering over bad service.

  Please inform the company I waive the rights under hipaa law. Respond