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Business Profile

Health Insurance

UnitedHealth Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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UnitedHealth Group has 524 locations, listed below.

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    Customer Complaints Summary

    • 2,826 total complaints in the last 3 years.
    • 1,068 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Claim number *********** has been under review for months. At first I was told it was because they didn't have medical records. My provider sent them in July and I keep being told that it is under review and that it will take **** business days and up to 30 business days OVER AND OVER AND OVER AGAIN. Every time I call I am told a different story. I have lost count at the number of hours I have spent trying to get this taken care of, even conferencing in my healthcare provider. Today I spent another 40 minutes on the phone before being told I was being transferred and that transfer never happened, nor did I receive a call back. The customer service at UMR is TERRIBLE!

      Business Response

      Date: 10/06/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

      Should you have any questions or comments, please feel free to call UMR during normal business hours.

    • Initial Complaint

      Date:10/05/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Explanation of benefits (EOB) received completely differ from final bill from provider:Dates of **************** # (2 EOB mailings)3/28/2022 4/20/2022 *Total of "Amount You Owe" on 2 EOB = $143.21 *Provider billed $179.00 (Paid on July 14, 2022 despite greater amount under EOB "Amount you Owe")*October 4th, 2022 received an additional bill from provider for same service(s) = $748.00 (more than double the entire "Amount Billed")This is not the 1st time conflicting/confusing EOB information & muddled billing processes has occurred w/ United Healthcare.Receiving bills w/ are more than double expected from EOB, 6 months after service creates financial planning chaos with complete lack of trust for accuracy.I would like an explanation of this math and accountability for EOB statements.

      Business Response

      Date: 10/10/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we have responded directly to the enrollee. 

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
      Sincerely,

      **************** 

      Customer Answer

      Date: 10/10/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      Both of  individuals who assisted with this issue were exemplary; professional, prompt and patient with the complexities entailed.

      I learned much working with them and want to emphasize that the problems & errors I now realize arose from ************************** financial services (not UHG).

       

      Sincere thanks

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had this policy for my dental insurance. A couple of months ago I received a letter from my dentist office that they were no longer going to take this plan so I canceled it. Today I got an email that they were going to take $84.02 out of my account for my plan. I called and spoke to *****. He didnt even listen to what I was calling about because after being on hold forever he came back on and explained my payment was made and said the next one would come out next month. This was after I already told him I was calling because I shouldnt have been charged because I canceled. He canceled the policy, again, and said theyd only refund me like $38 for October. He refused to refund for September despite the fact I canceled it before. He also said it would take up to 10 days but I need my refund now and the full amount for both months.

      Business Response

      Date: 10/07/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
      Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant

      Should you have any questions or comments,please feel free to contact GoldenRule at ************ during normal business hours.

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Short term disability application submitted after surgery 7/26/2022 for torn bicep tendon, unable to work due to physical restrictions. Received a few payments from UH; however, for an unknown reason payments have not been made for the dates 9/12/22, 9/19/22 and 9/26/22 despite numerous phone calls to customer service. Supervisors are unreachable and service reps are unable to answer questions about payments. Claim specialist, *******, will sometimes call back and state they are working on the issue and we are simply told to keep calling back. There is no timeline as to when this will be resolved and no reason given despite multiple calls to UH. I have zero income at this time because they are withholding payment on a previously approved claim.

      Business Response

      Date: 09/28/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
      Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant

      Should you have any questions or comments, please feel free call Disability during normal business hours.

    • Initial Complaint

      Date:09/19/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday September 2022, I contacted Golden Rule regarding my name stated on two health care insurance policies. It was confirmed that this person listed on the two policies is not me. With the exception of the first and last name the other information( children names, martial status, home address) is different. I ask that Golden Rule remove my name from the policies. I also, reached out to United Health One, which I have a policy with. I asked that they research the inaccuracy. On Tuesday Sept 13 2022, ********* from United Health Care One CRG called me. She informed me that Golden Rule stated that I have an active policy with them. ( I informed her that the request was for United Health Care One research that the information was not in aligned with my personal information). Because records show this policy ( from Golden Rule) as my primary insurance, United Health Care One is refusing to pay a $2, ****** medical bill. MD West One, is stating that they are going to send my bill to collections.

      Business Response

      Date: 09/22/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
      Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant


      Should you have any questions or comments,please feel free to contact GoldenRule at ************ during normal business hours.

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother is a 78-year-old woman who has UnitedHealth coverage as an additional insurance plan that supplements ********* She had a hip replacement three weeks ago and 24 hours after the surgery, her femur shattered. Her surgeon was able to piece it back together and she was ordered to put no weight on it for 3 months. They included a stay at a skilled nursing facility as a critical part of her care plan. UnitedHealth, through a partnership with NaviHealth, has repeatedly denied her claim for skilled nursing care despite the fact that 100 days of skilled nursing is part of her benefits package and against medical opinion. My mother is being denied medically necessary treatment that she is entitled to through her benefits package. Failure to receive the treatment she needs could result in her being permanently disabled and unable to live inpendently.

      Business Response

      Date: 09/19/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

    • Initial Complaint

      Date:09/14/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Based on my qualifications and experience, on August 29th I was informed to apply for the Technical Support Analyst role with UHG. On September 1st I received an email from ****** to schedule an interview time, which was scheduled for September 2nd at 2 pm CST. After 10 minutes of waiting, I emailed ****** and then reached out to HR direct, which insisted I wait ***** hours for her to contact me to reschedule. To no avail, I never received a response from anyone to reschedule. I reached out to HR direct on the following Tuesday to request an update. I was then informed ****** would be contacting me as soon as possible and please await her response. Unfortunately as of checking my dashboard on September 13th, the status was updated as "active - still accepting applications" however, I'm listed as no longer under consideration even though I was NEVER given a fair chance to interview for a position I was qualified for nor has anyone given me an explanation on why the interviewer never showed up or even attempted to contact me with any status updates.

      Business Response

      Date: 09/20/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of your correspondence and/or a description of the issue, we will be responding directly to you regarding this review.

      Customer Answer

      Date: 09/20/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:09/10/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a statement for meds that have already been paid for. I spoke with "****" who stated that I should just pay my bill, I told him I was NOT paying a bill twice since that issue was already paid for. I informed him that I have PDF files on all the bills they have sent to me, paid and canceled check. **** didnt care, I should just pay my ************** you will find all the the statements and reeipts.

      Business Response

      Date: 09/12/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

      Customer Answer

      Date: 09/12/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:09/08/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      UMR has not processed a claim from ******* Fire and Rescue. They are requesting additional records from the hospital but not following up. If not processes soon then I am liable for a claim that I shouldnt have to pay.

      Business Response

      Date: 09/13/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),we are unable to respond directly to you regarding these concerns.
      Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant

      Should you have any questions or comments, please feel free call UMR during normal business hours.

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second complaint I've filed with BBB against United Healthcare.The company continues to call my Professional Business line for a ******************************* to talk with him.I have had NO LESS than 25 calls over the past several months most of which interupted a business call that I was on.I have talked with the company several times regarding this issue. They have (on multiple occasions assured me that the issue has been resolved. I received another call yesterday and another call interupting my day AGAIN today!I plan on hiring an attorney to stop this harrassment!

      Business Response

      Date: 09/02/2022

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

      Customer Answer

      Date: 09/02/2022

      I DO NOT ACCEPT THE ANSWER!

      this has NOTHING TO DO WITH PRIVACY FOR MY HEALTH!!!

      UnitedHealthcare continues to make harassing calls to my number 

      they are 100% wrong 

      if I cant get resolution through your efforts I will hire an attorney 

    UnitedHealth Group is NOT a BBB Accredited Business.

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