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Health Insurance
UnitedHealth GroupThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.1/5 stars
Average of 1,297 Customer Reviews
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Review fromCarin L
Date: 11/08/2022
2 starsCarin L
Date: 11/08/2022
I would strongly advise against this insurance company. I appealed an Endoscopy (I should have done an Add-on), which was declined. I understand why it was rejected - it's my fault for not reading the policy thoroughly - but I have two frustrations: 1. The add-on policy can trip you up. It says it is for unusual procedures that only 2% of their clients need. Endoscopies are very common. Be aware that if your hospital says they verified your insurance, that does NOT mean Surest is covering your service.2. They monitor your use of their app. Part of their response was that I looked up Endoscopy on their app on a specified date. Wow. That feels very intrusive. Again, it's my fault that I clearly just did a cursory scan and didn't read things well, but I do NOT like the thought that they are monitoring my app usage.At this point, I am very uncomfortable with this insurance, worried about things it may not cover (even with an add-on) and feeling watched when using the app. I am glad it is open enrollment time of year.UnitedHealth Group
Date: 11/09/2022
Thank you for expressing your concerns, and allowing us the opportunity to assist in this matter. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond publicly. However, we have connected directly with this member and resolved their concerns to the best of our ability. If there are any additional questions or comments, please feel free to call me. I can be reached during normal business hours at ************. Sincerely, **********, Manager Escalated Member HelpReview fromFT
Date: 11/07/2022
1 starFT
Date: 11/07/2022
Failure to provide clinically ill patients with required Tier 3 drugs for diabetes on a timely basis. This forces the customer to restart their medication regime due to the dosage not being available on time. OptumRx - High level of incompetence, gross negligence and lack of accountability displayed by so called licensed Pharmacists who decline to give their entire names when in contact with the customer. In the ************************** industry licensed Pharmacists must provide their names when requested.UnitedHealth Group
Date: 11/08/2022
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227.
Sincerely,
Consumer Affairs Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.Review fromRachael B
Date: 11/07/2022
1 starHORRIBLE. Horrible is the word that I would use to describe Optum Pharmacy! I have been dealing with them for over a year now - and unfortunately for me, I have to call in to them every 3 weeks in order to get my specialty medicine. There have been maybe 5 times throughout the last year that I haven't had any issues when I call in, but the rest of the time - nothing BUT issues. Every time I call something is wrong - and guess what? it ALWAYS turns out that it's Optum who is lying to me about the problem! In fact, I called last week to refill my medication and was told that I needed a new prior authorization done. I contacted my doctor and was told that that was NOT true - that my prior authorization is good through February 2023. So I called Optum back today and only after I threatened to talk to his supervisor, did my customer service agent magically figure out what was wrong - and guess what? he said the problem was that I needed a new prescription - and that there wasn't anything wrong with my prior authorization!! What the heck, Optum??!?!?!? This is seriously the MOST AWFUL company I have ever dealt with. In addition to being morons, they also seem to only employ only people from *****. I am not against *******, I am against ****** customer service agents who barely speak English, who speak too quickly and who I can barely understand! Additionally, it takes at least 20 minutes to order my medication! When I was with CVS Caremark, I would call and literally be done the phone call and have my medicine ordered in less than 5 minutes! But with Optum, I'm always put on hold so they can go and "check on something". What are they checking on? are they wondering if their heads are still up their butts?? Yup, they're still there.I absolutely HATE this company - whatever you do, don't send your scripts to Optum if you can help it! I have to because of my insurance company, but if you don't have to, then PLEASE, PLEASE, PLEASE find another company! Optum sucks!Review fromDavid C
Date: 11/06/2022
1 starDavid C
Date: 11/06/2022
They ship orders with out authorization. The prices are higher than GoodRxUnitedHealth Group
Date: 11/07/2022
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227.
Sincerely,
Emma J.
Consumer Affairs Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.Review fromAmanda T
Date: 11/03/2022
1 starAmanda T
Date: 11/03/2022
This is a horrible company and there is no accountability--I would give 0 stars if I could. I am a counselor and accept United which includes ***, and it is nearly impossible to talk to a person or get a basic question answered--even to figure out what co-pay or co-insurance your patient might owe, to get preauthorization, etc. The provider line makes you enter your fax to get any answer and there is no way to talk to a person. I have been on the phone for 1.5 hours being transferred back and forth from *** to Optum and back again and no one can seem to tell me how to find out basic info about my clients plan. The *** website never works. This company makes it so hard for folks to get care, and for providers to accept. Someone please overhaul this awful company!UnitedHealth Group
Date: 11/18/2022
UnitedHealthcare has not been able to identify the member. We have sent an email for additional information. Once the requested information is received, we will gladly review and provide assistance.Review fromBrennan H
Date: 11/01/2022
1 starBrennan H
Date: 11/01/2022
My company switched to Surest (formerly Bind) in 2023. My copay for medications went up 700% from $40 to $275. Most importantly, they do not cover my primary Rx nor the alternative to that primary Rx so my out of pocket cost would be $16k a year for that medication. This is not insurance, it is a scam.UnitedHealth Group
Date: 11/17/2022
Thank you for expressing your concerns. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond publicly. We have attempted to connect directly with you to resolve your concerns and look forward to hearing back from you If there are any additional questions, please feel free to call our Escalated Member Help Team during normal business hours at ************. Sincerely, **********, Manager, ********* Member HelpReview fromJohn m
Date: 10/30/2022
2 starsJohn m
Date: 10/30/2022
I am leaving UHC for one reason; their drug plan thru OptumRX.Their rules concerning prior approval have no bases.UnitedHealth Group
Date: 11/02/2022
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.Sincerely,Consumer Affairs Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.Review fromBarbara S
Date: 10/28/2022
1 starBarbara S
Date: 10/28/2022
I am so disappointed with the Polyclinic in *******. They have decided to take my ************** Advantage plan out of their network next year. I am not able to change insurance plans at this time because I am receiving ongoing treatment for a serious medical condition. It seems like they have made this decision based on profit and not on patient care. It makes me very sad to have to move my providers to another group in ******* who is continuing to include my insurance in their network. I wonder how many people will be leaving the Polyclinic over this corporate decision. Not the Polyclinic that I loved for so many years. Breaks my heart!UnitedHealth Group
Date: 10/31/2022
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.Sincerely,Consumer Affairs Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.Review fromnikki F
Date: 10/28/2022
1 starnikki F
Date: 10/28/2022
This company has by far been the most incompetent, unhelpful, company I have ever had to do business with, unfortunately my employer selected them for our hsa and it has to be because it was the cheapest option. Ive hd my card deactivated for a claim that was $8 instead of utilizing funds in the account my card was frozen , so instead of utilizing money in there my card is frozen!Not only can they not process paperwork correctly this is the 3rd time they have had everything they needed and just failed to look at it so I have to follow up and unarchive so they can see to see its correct and actually get refunded back the $8 they should not be in business, there staff and company continues to s**** up peoples accounts and report incorrect information A chat representative **** was pretty funny because I inquired about a claim for a withdrawal and its obviously the most recent one, well when your in the chat if you close out it disappears, and asking for a claim number when you clearly see only one claim recently paid out but not for the amount in the system. Please check your statements as this impacts your taxes and they report alot of incorrect information. I am only one of many who have had issues and they should not even be in business that how bad it is. I really hope my company goes with a different company because optum financial is trash and very incapable of handling important financial information correctly. Im tired of this company and they need to be out of business!UnitedHealth Group
Date: 11/01/2022
November 1, 2022 To Whom It May *********** to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.Sincerely,Consumer Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.Review fromMolly L
Date: 10/27/2022
1 starNot sure if this is valid: I was recommended to Optumrx and have been using mail-order to get two perscriptions. I am charged $117/month, which I find other companies only charge as little as $17-35 a month. I am paying more for these two perscriptions than if I had no insurance and paid out-of-pocket. Do I have any recourse? M. L
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