Reviews
This profile includes reviews for Auto Approve, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,320 Customer Reviews
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Review fromBobbi S
Date: 10/03/2022
1 starBobbi S
Date: 10/03/2022
Terrible customer service! They say you are approved then ask for several documents, then you have no other contact from them! I'm not sure if this is a legitimate company. Be very careful!!
Auto Approve, LLC
Date: 10/19/2022
We appreciate you taking the time to provide feedback. The terms that are provided in any pre-qualified offer are based on the information available to us at that time. There are other factors that can impact the final terms that are offered, such as the value of the vehicle, total amount financed (loan to value), etc. This type of information is obtained during our initial conversation with the customer and can impact the pre-qualified offer. Because everything is done via phone, text and email, we do need to request supporting documents to complete the refinancing process (e.g., a copy of a drivers license, insurance information). We are sorry if that was not clearly explained to you by your Loan Consultant. It appears that you have spoken to one of our Sales Managers regarding your concerns but if you have any additional questions or concerns, please reach out to us at ******************************* and a member of our team will be happy to help you. Thank youReview fromBarbara S
Date: 09/29/2022
5 starsAuto Approve was very courteous and knowledgeable. They worked fast to get my loan approved. Mym loan was approved in 4 days. Thanks Auto Approve to each consulted who help meReview fromRobert C
Date: 09/23/2022
5 starsI was very happy in the loan process went pretty fast. William ****** was very helpful.Review fromXuan-Thu N
Date: 09/17/2022
1 starXuan-Thu N
Date: 09/17/2022
AutoApprove is quick to try to get you matched with a loan consultant to gather your sensitive personal information for an "application," but will leave you hanging for weeks if you ever hear back from them at all. Oh, but don't worry, you will be spammed relentlessly with calls and emails reminding you to reach out to them for savings because these magical rates are time sensitive... clearly not for them though. It's been a month, and I've just been assigned my 3rd loan consultant. I'm so fed up with this lack of professionalism that I've decided to just drop it altogether. What's the point if they rush the client, but never follow through? It's a complete waste of time, and who knows what they do with the personal information they collect? Stop calling and emailing me to match me with another loan consultant from a temp agency.Auto Approve, LLC
Date: 09/21/2022
Thank you for providing feedback. Auto Approve takes information security very seriously and we do not sell or share customer information it is used for the sole purpose of helping our customers refinance their existing auto loan. We are sorry to hear that you were not able to connect with your assigned Loan Consultant. The messages you were receiving are intended to determine if a customer wishes to proceed with the refinancing process and, if not, we can update our system so no further contact is made. We have updated our records so that you will no longer receive any communications from Auto Approve. We strive to make the refinancing process as seamless as possible and would love to have had the chance to help you reach your refinancing goals. We use customer feedback to improve our process so if you would be willing to share additional information regarding your experience, please contact us at ******************************* and someone will be happy to assist you. Thank youReview fromJohn H
Date: 09/16/2022
2 starsJohn H
Date: 09/16/2022
I felt the Rep failed to explain the upfront fees and to properly walk or explain to me the process from the beginning.Auto Approve, LLC
Date: 09/21/2022
****, thank you for taking the time to provide feedback on your experience. Auto Approve takes all feedback very seriously. We also take great pride in our A+ rating with the BBB, based in large part on our excellent customer service. We apologize for any information you feel was not made clear to you during the refinance process, specifically the fee charged by the third party on-line service that processed your down payment. This fee is triggered by the way in which your credit card company processes the transaction so you may wish to reach out to them to see if they would be willing to waive or reimburse you for this charge. Research of your account does indicate that your Loan Consultant addressed your initial concerns regarding fees, but if you have any further questions, please reach out to us at ******************************* and someone will be happy to help. Thank you again for providing feedback and congratulations on your refinance!Review fromKaren B
Date: 09/16/2022
5 starsScott and Kenneth were friendly, helpful, courteous, knowledgeable, and kind. I appreciate their support and am thrilled with the new loan.Review fromRobert A
Date: 09/15/2022
5 starsWilliam ****** did a great job communicating the refinance in a step by step manner.
He was always quick in his responding to my question
Super satisfied with William
Great job
Sincerely
Robert *****Review fromJared Z.
Date: 09/15/2022
1 starJared Z.
Date: 09/15/2022
I was told that all of the Leanders that AA uses put any extra payment directly towards principal. Now that it is time for me to make my first payment with Consumers, I learn that this is false information, and extra payments cannot be applied to principal. I would not have wasted my time refinancing if this was the case. In fact, I specifically asked multiple times, quadruple checking that any extra payment goes to principal. Clearly the guy was just trying to make a sale and was not being honest with me. It’s similar to how even with perfect credit they won’t honor the interest rate mailed to you.
Unethical business practices. The old bait and switch.Auto Approve, LLC
Date: 09/23/2022
We appreciate the opportunity to respond to your concerns. The information you were provided is accurate, though some lending partners do require that you specifically ask that any money paid in excess of your regular monthly payment be applied to the principal balance rather than the next payment due under the contract. We have spoken to your new lender and they have confirmed that all you need to do is call in and ask before you send in the payment so it can be applied per your request. As for the rate you *** have pre-qualified for versus the rate you ultimately were offered, there are several factors that are taken into consideration that we would not have had access to until we spoke with you, including the current mileage on the vehicle and its value, your current income, etc. If you have any questions regarding the factors that *** have impacted the terms you were offered, please reach out to us at ******************************* and a member of our team will be happy to assist you. Thank you.Review fromRegina N
Date: 09/15/2022
5 starsRegina Nobles
1 review
US
Rated 5 out of 5 stars
Invited
Easy Peasy.
Kyrie worked with me and made the process extremely smooth, she made me feel comfortable and allowed me to make decisions with full transparency. Thanks Auto Approve I look forward to working with a progressive company!
Date of experience: September 14, 2022Review fromRobert D
Date: 09/15/2022
5 starsMitch ***** was very helpful
Explained everything well
I was saved almost $50 per month
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