Complaints

This profile includes complaints for DealDash, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  
• 

  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am convinced this company is using bots or algorithms to bet against real users. I was bidding on a large ticket item yesterday December 6th and after a couple of hours and hundreds of bids it was down to me and two other people. Before going to bed I placed a couple hundred extra bids. When I checked on the auction the next morning, I found that as soon as my bids ran out, the second person ran out immediately after and the third person won the auction. I do not believe this is a coincidence as it is almost a mathematical improbability. I placed a total of 768 bids and the chances of the second person running out immediately after my bids run out is very sketchy to say the least. Had the two of them bid against each other after I dropped out I would consider that maybe they were real and it was just my bad luck but there is just no way that is a coincidence after several hours and hundreds of bids. I expect a full refund.

  

  Business Response

  Date: 01/17/2023

  Hello,
  
  Thanks for reaching out, sorry to hear you aren't enjoying your DealDash experience.
  
  Please know that there are no robot or fake bidders on DealDash. All bidders are really people like you, and none are in any way connected with or controlled by DealDash.
  
  DealDash has been in business since 2009, and the integrity of our auctions is our top priority. We stand by our motto of "fair and honest" auctions, and would never do anything to cast this into question. With over a million registered users, we are the leading company in this market in ******* - that success would not be possible without a total commitment to integrity.
  
  In addition, DealDash has a 100% Money-Back Guarantee on your first Bid Pack purchase, and a Second Chance Guarantee. If you try us out and don't win an auction with your first bid pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  
  If you're still not satisfied with your DealDash shopping experience, we'll be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. You can even keep the bids in your account and items you may have won.
  
  Giving DealDash a try is risk-free! I would be happy to issue the requested refund for you right now, but the details provided on BBB did not link to any dealdash account. Please feel free to reply here, or reach out to our support team with the help of the contact information below.
  
  Let me know if you have any other questions or if you need some help getting started.
  
  Our Customer Support Team is available 24/7 to help out via phone, chat or email.
  
  Phone: ************
  Email: ********************************
  Live chat available using the contact support button on the webpage
  Facebook Messenger

  Customer Answer

  Date: 01/18/2023

   I am rejecting this response because:
  Frankly, I do not believe you and you did not answer the biggest question that I asked, which is how such a mathematical improbability could happen.  Anybody that actually looks at my bids and the way it all happened would agree with me. There is just no way after hundreds of bids, the second person happened to run out right after me.  The only other thing I can think of is maybe there are multiple people in households in collusion.  Either way, I have been cheated and I expect a full refund for the bid package.  
  
  

  

  Business Response

  Date: 01/20/2023

  Hello,
  
  We understand that some auctions have more than two people bidding and finish suddenly. While this happens in a smaller amount of auctions, it is still reasonably common that there are multiple bidders near the end.
  
  This is one of the things that make our auctions so exciting, they really can finish at any second! We of course have a team here to ensure that bidding in auctions follows the house rules and terms of use.
  
  I can assure you that each bid placed is from people such as yourself, the integrity of the DealDash auctions is extremely important to us and our customers. Bidders can choose to enter and leave auctions at their discretion, sometimes this is an intentional decision, often it is a case of a BidBuddy running out of bids.
  
  I'm sorry you feel this way following your bidding in the auction, be assured the Customer Support team is here 24/7 to answer any questions you have about your account, orders or auctions.
  
  With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
  
  I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days. However, if you have not received your refund after 5 business days please let us know so we can follow up on it.
  
  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2023-01-20 05:14:34 Pacific Time
  Refund Amount: ***** USD
  
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
  

  Customer Answer

  Date: 01/20/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my credit card information into DealDash so I could get into the site and see what was being offered, but they charged me 72 dollars without even asking or telling me that was going to happen. I never asked for those bids, so I consider this a scam. If I had money to blow like that, I wouldn't be visiting DealDash. I want a complete refund please.Date: 2023-01-01 Order Number: A29360786

  

  Business Response

  Date: 01/17/2023

  Hi Autumn?,
   
  Thank you for getting in touch! I'm sorry to hear that there's been a misunderstanding.
   
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
   
  I've gone ahead and issued a refund for this transaction. Typically the processing time is no more than 3-5 business days. However, if you have not received your refund after 5 business days please let us know so we can follow up on it.
   
  Refund Transaction ID: **********************
  Refund Date: 2023-01-08 19:18:25 Pacific Time
  Refund Amount: ***** USD
   
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
   
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
   
  Giving DealDash a try is risk-free!

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ***** bids and never recieved them but it came out of my checking account I cant bid cause it shows I have no bids

  

  Business Response

  Date: 01/09/2023

  Hello,
  
  Thanks for reaching out!
  
  I had a look and can see that the bids you purchase are available in your DealDash account with the username muffin0430, registered to this email address.
  
  With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack. DealDash also has a Second Chance Guarantee. If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
   
  Giving DealDash a try is risk-free! If you would like us to honor either, or both of these guarantees, please don't hesitate to reach out to our support team by live chat, email or phone. We are available 24/7.
  
  Thanks and have a great day!

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $30 taken out of my account immediately. I will update if I receive the money back

  

  Business Response

  Date: 01/09/2023

  Hi *******?,
   
  Thank you for contacting DealDash. I'm sorry to hear that there's been a misunderstanding.
   
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
   
  I've gone ahead and issued a reversal for this transaction. From here it depends on the processing speed of your bank. As soon as they update their records, the pending transaction you see now will clear off. Normally, they do this multiple times a day but can vary from bank to bank and may take up to 3-5 business days.
   
  Reversal Transaction ID: **********************
  Reversal Date: 2023-01-03 22:03:40 Pacific Time
  Reversal Amount: ***** USD
   
  Because it was a reversal, there is no deposit into your account - rather, the original pending charge should disappear.
   
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your reversal!
   
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
   
  Giving DealDash a try is risk-free!

  Customer Answer

  Date: 01/09/2023

   I am rejecting this response because:
  Nothing was said about having to purchase anything. Just to look at the bids it asked for my card. I should have known right there money would be taken out. 

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for DealDash on their website, mainly just to check out the site. The website requested my credit card information during this process. I assumed it would be needed and only charged if I were to win an auction. Instead I was immediately charged $78 which I did not authorize. This was very deceptive and not made clear when I entered my credit card information.

  

  Business Response

  Date: 01/09/2023

  Hello,
  
  Thank you for contacting DealDash. I'm sorry to hear that there's been a misunderstanding.
  
  The initial payment was for the Bid Pack you purchased when you added your card details after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, all customers are entitled to a 100% money back guarantee on their first Bid Pack.
  
  I've gone ahead and issued a refund for this transaction. From here it depends on the processing speed of your bank. As soon as they update their records, the pending transaction you see now will clear off. Normally, they do this multiple times a day but can vary from bank to bank and may take up to 3-5 business days.
  
  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2023-01-09 06:27:44 Pacific Time
  Refund Amount: ***** USD
  
  In the meantime, I'll leave free bids in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
  
  And did you know that DealDash has a Second Chance Guarantee? If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  
  Giving DealDash a try is risk-free!

  Customer Answer

  Date: 01/12/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When prompted by deal dash to enter payment option there was zero implications that I would be charged 78.00$. Since I saw no such amount to commit to before being charged, anything but a full refund would be unreasonable.Without any dollar figure payment prompt I thought I was linking payment to be eligible to bid in auctions. I want nothing to do with business done this poorly and I am requesting a full refund immediately.

  

  Business Response

  Date: 12/29/2022

  Hello,
  
  Thank you for contacting us and Im sorry for any confusion. The $78 USD charge was for 600 bids purchased in advance to use in the DealDash auctions. These bids have been credited to your account balance and when you place a bid, these are the ones used in the auctions.

  We have a 100% Money-Back Guarantee on your first Bid Pack purchase. If youre not satisfied with your DealDash shopping experience, well be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. You can even keep the bids in your account and items you may have won. In line with that guarantee, I have now issued a full refund, please see the details below:

  PayPal purchase refunded:

  Refund Transaction ID: ********
  Refund Date: 2022-12-29 06:27:18 Pacific Time
  Refund Amount: ***** USD

   

   

  Customer Answer

  Date: 12/29/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charge $70, I was unaware that I was going to be charged for trying out a website, for the first time thought after the bidding then I would be charged for the bidding and the item. There is no warning or mentioned that you would be charged. It unacceptable I would like a refund.

  

  Business Response

  Date: 12/19/2022

  Hello,
  
  Thanks for reaching out!
  
  DealDash operates on a pay-to-play basis, so you need to purchase bids in advance to load up your account balance.
  
  Each bid you place uses up one of the bids from your balance, and increases the price of the auction by 1, while setting the auction timer then back to a full nine seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. Auctions go on as long as the bidding continues, but if no new bids are placed and you are the final bidder in the auction, you win the auction at the final sale price!
  
  I had a look at your account under the email address you provided in this message, and was unable to locate a succesfull transaction under that account. Could it be you used another email address/account to make the purchase? If you could reply to us with the last 4 digits of the card in question and name linked to the card, or the PayPal email address that was used, we should be able to locate the account and issue a refund in accordance with our money-back guarantee.
  
  Feel free to reply to this message or reach out to our support team who is available 24/7 by emailing ********************************* call ************ or chat through ******** or the website itself.
  
  Thanks!

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 11 I created a Dealdash account simply to explore the site and was charged $78 for bids. I had no idea I was being charged until it was too late. I want my money refunded back to my account.

  

  Business Response

  Date: 12/19/2022

  Hello,
  
  Thanks for reaching out!
  
  DealDash operates on a pay-to-play basis, so you need to purchase bids in advance to load up your account balance.
  
  Each bid you place uses up one of the bids from your balance, and increases the price of the auction by 1, while setting the auction timer then back to a full nine seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. Auctions go on as long as the bidding continues, but if no new bids are placed and you are the final bidder in the auction, you win the auction at the final sale price!
  
  I had a look at your account under the email address you provided in this message, and was unable to locate a succesfull transaction under that account. Could it be you used another email address/account to make the purchase? If you could reply to us with the last 4 digits of the card in question and name linked to the card, or the PayPal email address that was used, we should be able to locate the account and issue a refund in accordance with our money-back guarantee.
  
  Feel free to reply to this message or reach out to our support team who is available 24/7 by emailing ********************************* call ************ or chat through ******** or the website itself.
  
  Thanks!
  

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account just to explore what the website had to offer. It prompted me to put in credit card information and I did so not knowing it was going to charge me immediately for something I didnt agree to.

  

  Business Response

  Date: 12/09/2022

  Hi *****,
  
  Thank you for contacting us and Im sorry for any confusion. The charge was for bids purchased in advance to use in the DealDash auctions. These bids have been credited to your account balance and when you place a bid, these are the ones used in the auctions.
  
  I see that you havent yet used all of the bids in your account. Did you know that we hold one of the highest winning percentages in the industry and we have a Second Chance Guarantee? If you decide to give DealDash a try and dont win an auction with your first bid pack, *********** the bids back to your account free for a second chance.
  
  We also have a 100% Money-Back Guarantee on your first Bid Pack purchase. If youre not satisfied with your DealDash shopping experience, well be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. You can even keep the bids in your account and items you may have won.
  
  Giving DealDash a try is risk free! In line with that guarantee, I have now issued a refund for your purchase:
  
  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2022-12-09 00:50:36 Pacific Time
  Refund Amount: ***** USD
  

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded their app to see what it was about. It has you put in your account information before you can see anything. I didn't see anything stating you would be making a purchase by doing so. I just assumed it was for when you do decide. Then i get a notification my account was charged $78. If I had known I would be charged just before being able to see anything, I would have just deleted the app. Very unfair practices.

  

  Business Response

  Date: 12/01/2022

  This customer contacted our Support Team and has received a full refund.  See message below:

   

  Thanks for getting in touch! I'm sorry to hear that there's been a misunderstanding.
   
  I've gone ahead and issued a refund for this transaction.
   
  Refund Transaction ID: ********
  Refund Date: 2022-11-29 04:54:25 Pacific Time
  Refund Amount: ***** USD
  

   

   

  
  You should have received a refund confirmation from PayPal to the e-mail address associated with the PayPal purchase. Please note that this may take a few days to clear.
   
  The initial payment was for a Bid Pack you had purchased after signing up for your free account. DealDash operates on the "pay to participate/bid model" so it's required to first purchase bids. With that said, customers are entitled to a 100% money back guarantee on their first Bid Pack.
   
  In the meantime, I'll leave the bids you purchased in your account. You can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!
   
  Did you know that DealDash has a Second Chance Guarantee?
   
  If you try us out and don't win an auction with your first Bid Pack, we'll return the bids back to your account free for a second chance at winning a great deal.