Reviews

This profile includes reviews for Options Travel Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Options Travel Group

  11132 S. Towne Square, Ste. 105 Affton, MO 63123

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  Options Travel Group

  24624 Interstate 45 Ste 220 Spring, TX 77386

Review Details

• Review fromJoe M

  Date: 08/07/2023

  4 stars

  Joe M

  Date: 08/07/2023

  I called customer service and quickly got an English speaking human being. He was nice, helpful and pleasant to talk to. He solved my log-in problems and answered my questions. No complaints.

  Options Travel Group

  Date: 10/30/2023

  Thank you for sharring your positive experience! Our team is committed to going the extra mile for our customers. We're thrilled to hear that it made a difference for you.

• Review fromAurelio V

  Date: 07/20/2023

  1 star

  Aurelio V

  Date: 07/20/2023

  Bad business, Options Travel Group, is not a good company, they have rude customer service, they tell you a lot of nice things when you are in front of a salesperson, later on, once you give them money the nice is over. We went to a presentation on Feb 21, 2023. They convinced us and using a law firm letterhead that for $9852.00 they will get rid of our timeshare contract, and told us we have 5 business days to cancel if we don't need it. We called the salesperson as instructed within 5 days. The salesperson told us that someone from customer service will be contacting me. On March 2, 2023, they took our money from our credit card, I called and cancel the payment with the credit card, but somehow they convinced them to release it. Customer service waited for the 5 days to pass and told us it was too late. that they were going to retain the money and they were not going to reimburse us. I have been in contact with the law firm that is on the letterhead asking them if they received any kind of paperwork under our name, and they stated they haven't. Now they are trying to keep my money without doing any services at all. I have been emailing them with no response at all.

  Options Travel Group

  Date: 09/11/2023

  We are sorry that you have not had a good experience with our company. We are here to help and answer any questions that you may have. I do show in your file we have spoken many times. Our cancellation policy is 7 days from the date of business and contracts are signed we were not notified. I also show no paperwork was turned into the attorney working your file, due to you notified them you were not moving forward. We would like to discuss with you how to help, if you would like to speak to someone at the corproate office our number is 800-896-9308.

• Review fromBob B

  Date: 07/19/2023

  1 star

  Bob B

  Date: 07/19/2023

  Total scam. Complete frauds. They lie about who they are and who they represent. At the end of the day, what they wanted was for me to gift them my timeshares and pay them 8K for the privilege, and then become an annual subscription revenue for them, after they had promised no one would try to sell me anything.
  
  I had asked "If I end up signing something with you, who pays you and how much money do you make?" The "Manager" told me he make money if I show up, and that's it.
  
  They told me my Worldmark ownership was worthless and that people were giving them away for a dollar on Ebay. I dialed up the bidding and buy it now prices for comparable stuff using the ebay app on my phone. My ownership was worth several thousand dollars. They told me I shouldn't believe my lying eyes.
  
  They told me that the RCI membership that was going to be the basis for all my travel benefits going forward was worth $20,000, but online it only costs me $99 for a year of RCI.
  
  Lie after lie.
  
  "We won't try to sell you anything"
  "Your timeshare plan has changed. This meeting is just so we can explain it to you."
  "We don't make any sales commissions"
  "We represent (insert timeshare name here)"
  "Your timeshare is worthless now."
  "You'll be receiving a membership that sells for $20,000 at no additional cost"
  
  They don't represent anyone but themselves. I feel slimy for having rolled around in their cesspool for as long as I did before I walked out.

  Options Travel Group

  Date: 09/11/2023

  We are sorry that your meeting with our staff was not informational. We are an legitimate company, but we know not all we have to offer is what a client is looking for and unfortunately that happens. Every clients timeshare is different from one another. We do know there are companies out there that truly do help you get out of the burdin of you fees and timeshare. If you would like to speak to someone at the corproate office our number is 800-896-9308.

• Review fromDebbie H

  Date: 06/29/2023

  1 star

  Debbie H

  Date: 06/29/2023

  I would love to leave NO stars, unfortunately that is not possible. Very shady company. Promised a gift card to a restaurant just for showing up. Then they claimed that was a marketing company and not their promise. Guaranteed that the meeting was strictly informational with no sales pitch. Again not true. Senior Director was very talkative but not very informative. Wasted 3 hours of my time including travel time.

  Options Travel Group

  Date: 09/11/2023

  We are sorry that your meeting with our staff was not informational. We are an legitimate company, but we know not all we have to offer is what a client is looking for and unfortunately that happens. If you were offered a gift you should of received it, if you would like to speak to someone at the corproate office our number is 800-896-9308.

• Review fromRich V

  Date: 06/07/2023

  1 star

  Rich V

  Date: 06/07/2023

  This company is a complete fraud. They mislead you during presentation. I was to get a free $300 gift card for National Restaurants. This is not true. They sent me an invalid contract with my name spelled wrong. They lost several documents that I provided to them including copies of drivers license. I told them that I didn't want to move forward and please refund my money. I never signed a final agreement and contacted them multiple times over a 3 month period via e-mail and phone for a refund with no response. This week I received an e-mail saying that they would not provide a refund. How can they not provide a refund when I never signed the final agreement nor used any of their services. Please beware of this company.

  Options Travel Group

  Date: 06/08/2023

  Good morning Mr. *****,
  We are sorry to hear how you feel about the presentation, as well gifting. I understand we have been in contact with you since mid- Feburary which your file made it all the way through processing 3/6 with no contact to our office. I am sorry for the miss spelling that occured on your transfer packet which could be easily fixed and resent as needed. After reviewing your file with Options Travel Group your full contract was correct, signed and dated by you on 2/15/2023 (20 pages) . We do have all documents including your drivers license which was provided that evening. We have pulled your file and the director of our customer service depeartment will be in contact with you to see if there is anyway we can help. If we are not able to make contact, please contact our corporate office or email our customer service deparment.

• Review fromOwen B

  Date: 05/27/2023

  1 star

  Owen B

  Date: 05/27/2023

  i was suppose to receive a package with all my info from this company, i also go a get way gift for free 7 nights 8 days, i did get it, but it was not free, taxes and fee were more than the get way, and im still waiting for my package from them, really hoping its not like rci365, that i was a rip off,of 7,000 dollars, in which i have an attorney looking into it right know

  Options Travel Group

  Date: 06/08/2023

  Good morning Mrs. *******,
  We are not sure which package you did not recieve as I show your account was processed and setup already on 3/23/2023. I have resent your login/activation email to the email address you provided on your paperwork. I am sorry the gift you recieved you did not like and it had some fees. I would be glad to speak with you and offer you a different gift. We will reach out to you, but we do not make contact customer service will leave a message. We look forward to speaking with you.

• Review fromSTEPHEN G

  Date: 05/19/2023

  1 star

  STEPHEN G

  Date: 05/19/2023

  Please Read All Reviews!! All are correct.
  Also, their incentives to attend their presentation are also miss leading. Two Nights Hilton turn out to be a get a way package of their choosing from several dates you provide.
  PLEASE DON'T WASTE YOUR TIME!!!!!

  Options Travel Group

  Date: 10/30/2023

  Mr. *****, we're sorry to hear that ou had a negative experience with the incentivies that were offered. We would like to offer another gift if you wish for you troubles. Please give our corproate office a call if you're interested at 800-896-9308

• Review fromMargaret H

  Date: 05/18/2023

  1 star

  Margaret H

  Date: 05/18/2023

  Like everyone else here, I was called about concerns regarding RCI, and was invited to a 1 hour meeting to discuss related issues. When I showed up, like everyone else again, I was seated at an individual table. I knew right away what was going on, but stayed for 1 hour anyway, just to listen to the malarky their sales reps were spewing. This company is a total scam.

  Options Travel Group

  Date: 10/30/2023

  We're sorry to hear you had a bad experience at our meeting. We always strive to improve and we'll consider your customer review feedback. We're a legitimate company and have been in business for many years with over thousands of satisfied clients. If you do have questions please contact our corporate office we would love to speak with you.

• Review fromLinda R

  Date: 05/10/2023

  1 star

  Linda R

  Date: 05/10/2023

  This company is a scam! They told us they could help us exit from our timeshare contract, but lied to us about several things and made fraudulent claims.

  Options Travel Group

  Date: 10/30/2023

  We're sorry to hear you have not been happy with your experience on getting out of your timeshare. After reviewing your file we see that your file is actively being worked and is at the last phase. If you have any questions please contact our corporate office.

• Review fromSally K

  Date: 05/07/2023

  1 star

  Sally K

  Date: 05/07/2023

  This was a scam. I got a call asking us to attend an owners meeting where D. S. would be doing an owners update about changes at the Pono Kai. I asked and the caller confirmed that it was an owners meeting for the Pono Kai timeshare owners. The call repeatedly stated that they were not selling anything to us. The meetings were being held to UPDATE US ABOUT OUR SPECIFIC TIMESHARE. We got there and it was NOT an owners meeting, we were led to a table with one person representing Options Travel. There were other tables in the room set up like the one we sat at. The first thing we were told about was Premier --cost of $299 to change to this wonderful program--there was no printed info for us to take just a notebook with some shabby powerpoint pages they flipped through but we did not have any time to study, we would have to get our name off the title of the timeshare and for that we had to speak to the manager (manager was D. S. who I was told would be holding the update meeting) who would would share that process (he came back after checking about our timeshare with more costs this time $8000 plus additional fees) all the while they are saying they are not selling us anything...even when I point out they were asking for a large amount of money...in the end we walked out upset we were lied to. It was a scam and a real waste of time. I did not pick up the red flags fast enough to not attend the meeting or leave sooner than we did. Thankfully we did not purchase anything, we are only out our time and travel costs to go to the fake update meeting.

  Options Travel Group

  Date: 05/09/2023

  The meetings are for all timeshare owners to show them the newest vacation programs offered in today’s market. We keep in mind that maintenance fees are going up and the owners we invite to the meetings are looking for ways out of their timeshares or ways to travel for a lot less. We are sorry that you ended up leaving sooner and upset. Our corporate office is here to help if you need anything in the future.