We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resort

Foxborough Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been contacted twice recently by ***** *** who are Consumer Advocates hired by FTC through ****, ***** and *******. They are telling me that The Retreat at Foxborough is bankrupt and are under a fraud
    investigation. I am aware of the scams these days and I have been calling Foxborough multiple times to talk
    to them about this before making my payment for membership dues. I think it is legitimate for us to request
    their call back on this issue. Nobody responds and we don't want to pay if all this is going on.

    Business Response

    Date: 11/09/2022

    I received an email from *** ***i which I responded asking
    for a good day/time to speak.  I did try to
    reach out to him today, left a message.  I totally understand their frustration! *** ******** ******** ************) used to be our sales company from
    2012 – 2020.  There were never shut down
    nor investigated for fraud.  They are
    still in business but bought by DVD 2 Group around 2019/2020.  When the new company took over, we decided to
    cut ties with them which was at the end of 2019.  We have been bombarded with calls regarding
    this same issues.  Unfortunately, since
    we are a smaller resort we do not have a big staff.  Foxborough is still open and operating and
    there definitely is not any fraud investigation.  Some clients we spoke with gave us phone numbers for this company but we haven't had any luck.  We want to get to the    I am happy to speak with *** **** and answer
    any questions or concerns.  He can call
    the front desk ************ ext.1 ask for owner services or ************.  We can also be reached at ******************  Thanks!

  • Initial Complaint

    Date:10/16/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted The Retreat at Foxborough on August 18, 2022 asking for a copy of my timeshare contract. Finally on September 1, 2022 I received a reply from *** and the Team. She said that she was out of the office due to an accident and that she would get the documents together and email them to me. I have not heard from anyone regarding these documents. I emailed *** again on September 6, September 14, October 4, and October 6. I still have heard nothing from them as of today.

    Business Response

    Date: 10/18/2022

    ********************* bought a points membership through ********************* in 2017.  I did email her and let her know I would work on getting the documentation.  Unfortunately, I had an accident which resulted in emergency surgery and a hospital stay.  I was out of the office longer than expected.  I have provided the documentation that we received from Leisure Getaways (LGI).  We do not have the original contract, only the *** contract since we provide the *** points.  We are no longer affiliated with LGI/Options Travel.   She will need to contact Options Travel, they bought LGI.  Their number is ************.

    Customer Answer

    Date: 10/19/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The problem we have is she or anyone else in the office returned phone calls or emails back. This is the letter we received back from *** after I sent her an email. As she said she would call me on the 2nd of Sept and never heard anything from her or anyone in her office.

    Hello ****** & *****,

    I apologize that you have had a hard time receiving this information.  I had an accident and had to undergo surgery so I was out of the office for quite some time.  I will get the documents together and email them to you.  Once I have that ready I will also give you a call and answer any additional questions.  If there is a good time tomorrow that will work please let me know.  Have a good day!

    Foxborough Resort ******************

    Thu, Sep 1, 2:38 PM


    to me

    Sincerely,

    *****************************

Foxborough Resort is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.