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Business Profile

Loans

MOHELA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Reviews

This profile includes reviews for MOHELA's headquarters and its corporate-owned locations. To view all corporate locations, see

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MOHELA has 5 locations, listed below.

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    • MOHELA

      633 Spirit Dr Chesterfield, MO 63005-1243

    • MOHELA

      PO Box 105347 Atlanta, GA 30348-5347

    • MOHELA

      PO Box 91388 Raleigh, NC 27675-1388

    • MOHELA

      PO Box 90639 Raleigh, NC 27675-0639

    • MOHELA

      PO Box 105540 Atlanta, GA 30348-5540

    Customer Review Ratings

    1.05

    Average of 404 Customer Reviews

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    Review Details

    • Ashley S

      Date: 09/17/2024

      ********* poor company; their customer service is terrible. They created a transition platform issue, then locked me out during the transition process, then sent a link that did not work and put a credit ding on my credit score. This is the absolute worst company. Not to mention, I called and spoke to a girl named ******, and she kept saying "unfortunately" as if they had not been the entire cause of the platform transition process issues, and I had to demand to speak to her supervisor, during which I was put on several holds. This is a horrible company.

    • Jose L

      Date: 09/15/2024

      My names is **** ****** ***** I receive email from my credit report. Someone apply for two loan .I never apply one loan is $751 .00 the second loan IA $438.00 was open on8/31/24. I report to **************** better business Bureau ************************ attorneys ************** and *** fraud department

    • Angelica B

      Date: 09/14/2024

      I have constantly had billing issues with this company. Mohela moved to a new servicing platform within the same company earlier in the year. The payment mailing address changed but there was no grace ******* A few of my payments went to the old payment address and took months to actually show on my account. During this time I paid more than the minimum payment due. However, when the payments finally posted, Mohela had my account with a past due balance, when it should have been the opposite. I have made many calls to try to get this straightened out and corrected. In the end, they recalculated my loans and the monthly payment was also changed. From then, I received the first bill (which didnt show the payment of the recalculated amount). Nevertheless, I paid this amount through their website. However, after the payment posted, they showed the account as past due again. Once again, I call and they say this will be fixed. Its been weeks! Im so dissatisfied and tired of Mohela. I have absolutely no confidence that their accounting methods are correct. I also really question their integrity now.

    • Andrew J

      Date: 09/13/2024

      I just want to sign into my account to start making payments again, they moved to some new system. Which is why my account needs all new credentials... and now I can't even access my account with my Account # to make payments regularly. I have been receiving the same error message every time I make it to the end of setting up a new account and customer service was not able to find a solution outside trying again tomorrow. Not impressed and feels sketchy. Please fix the register now feature.

    • Patrick W

      Date: 09/09/2024

      Mohela is a disaster. Ill send in a payment for loan 1 and theyll apply it to loan 2. They keep applying payments to a loan that is paid off. I say how can my loan have a negative balance? They say we can transfer those payments to your other loan (the one I specified the payment should have gone to) in 45 business days. I am held in ***** by their incompetence and their customer service stinks. I asked to elevate to the management level and was told no. I have had so many issues with Mohela I am just exasperated.

    • Chris S

      Date: 08/27/2024

      Registered on their site, but it won't let me login. I know the user ID and password. Tried to reset my password, doesn't recognize my user/SSN/DOB combo. Chose "forgot user ID", doesn't recognize my SSN/DOB combo. Tried to send a message regarding this, but you have to LOG IN to send a message. My only option to gain access to my account is to call them, with ridiculous wait times. ******* customer service.

    • Jeffrey S

      Date: 08/26/2024

      Total scam of an organization. I have no idea how they are in business! If I could I would give them zero stars.

    • Smith N

      Date: 08/21/2024

      Mohela is the worst student loan servicer by far. I had EdFinancial before Department of Education transferred my account to them because they handled PSLF and I was enrolled through my employer. However I was rated 100% total and Permanent disabled through the Department of Veterans Affairs on March 13, 2024. I have been dealing with Mohela since that time to discharge my student loan under the *** program. I went through Nelnet with the application and it was processed immediately. ****** told me on numerous occasions that they wired the communication to Mohela the same day my application was approved. I reached out to Mohela, every customer *** tells me that no communication came from ******. Mohela is supposed to place me on forbearance during the time I applied for ***. During that time, I was asked to make payment on the loan even though the loan was approved for discharge. I don't think Mohela is doing the work Department of Education hired them to do. They do not put the customer first.

    • Froilan R

      Date: 08/19/2024

      Im trying to contact them by phone to update my payment history because I cant get through online They wont let you log in O my god I think mohela is a hoax Ive been in autopay since October 2023 and I was given a transition notice so I want to verify whats that all about.

    • Greg N

      Date: 08/19/2024

      My commitment to loan payments ended in February of 2024. I applied for forgiveness since I had made 120 on-time payments. Their records and website showed that I was eligible for forgiveness. I sent in the proper paperwork to get the loan forgiven. Seven months later, they begin drafting my checking account again to pay on my loans that have already been satisfied.

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