Reviews

This profile includes reviews for MOHELA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MOHELA

  633 Spirit Dr Chesterfield, MO 63005-1243

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  MOHELA

  PO Box 105540 Atlanta, GA 30348-5540

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  MOHELA

  PO Box 105347 Atlanta, GA 30348-5347

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  MOHELA

  PO Box 91388 Raleigh, NC 27675-1388

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  MOHELA

  PO Box 90639 Raleigh, NC 27675-0639

Review Details

• Review fromAmy S

  Date: 04/16/2025

  1 star
  On hold for over and hour then disconnected. My Income based repayment plan is being ignored. They will not respond

• Review fromRP R

  Date: 04/16/2025

  1 star
  I consolidated my student loans through Mohela and selected to continue my existing IDR (Income-Driven Repayment) plan during the application. Despite that, the consolidation went through without the **** and I was defaulted into a standard ***ayment planmore than nine times higher than what I was paying before. My monthly payment jumped from around $200 to $1,900.Their website is essentially useless for tracking application status. According to the federal student loan site, Im still on an IDR plan, but Mohela shows otherwiseand I cant get in touch with anyone to confirm or resolve this.Ive spent over 7 hours across multiple attempts just trying to speak with someone. A few weeks ago, I waited 2 hours with no answer. Yesterday, 1 hour. Today, I finally reached someone after 40 minutesonly to be met with hostility. That *** changed my contact number and then transferred me to another department with a 2.5-hour estimated wait. I waited almost 2 hours before the call randomly dropped. No resolution, no callback.I'm not alone in this. Just look at other reviewsthis is a pattern. Mohelas service is unreliable, their systems are confusing and outdated, and trying to get actual help is emotionally exhausting. At this point, I dont know what to do. All I wanted was to stay on my ***ayment plan. Instead, Im stuck in limbo and facing an impossible payment.

• Review fromJessica B

  Date: 04/16/2025

  1 star
  Will not actively apply additional payments to principal only, company gains interest on the higher balance while you wait for customer service to manually apply the additional payment to your principal (removing the interest payment they applied back to only a payment on the prinicpal).Customer service has confirmed my account settings are correct that additional payments will be applied to the principal and that it will be reflected within 30 days. This has never been the case, even waiting over 6 months, a phone call is always ***********'s a fraudulent measure by the company to gain a trickle of additional money from each loan holder via the interest.

• Review fromJessica H.

  Date: 04/16/2025

  1 star
  I have tried to call and contact this company over 10 times and it always says that there is at least a two hour wait. No one answers the phone and they do not cash your checks when youre trying to pay back your loan. I have nothing but a horrible review for this company and will be seeking a lawyer.

• Review fromHeather H

  Date: 04/13/2025

  1 star
  MOHELA never notified me my student loans were due. Luckily, I logged into my account and saw I was 2 months behind. I submitted for deferment in Decemeber of 2024 and did not receive any response until February 2025. In February I was notified they denied my deferment and notified the credit bureaus I was 3 months late making *********** credit score has sank. I am attempting to dispute it with Equifax but MOHELA isnt taking any responsibility for their delay in response.

• Review fromKayla B

  Date: 04/11/2025

  1 star
  Absolutely horrible. They said monthly payment was $1100 a month and couldnt refinance my house until it was fixed. Finally got it deferred and they havent sent any documents saying deferred. But then decided to report to the credit bureaus and dropping my score 100 points. Now I cannot refinance my house at all. Putting disputes in with the credit bureaus. Also, from what I have heard with the lender, he has had to turn several people away for the same thing and it has been Mohela every single time!

• Review fromSarah I

  Date: 04/10/2025

  1 star
  It is near impossible to speak to a human being with this company (a company my federal student loans were sold to without any choice on my part). I have been on hold for over well over an hour, after the automated system gave me an estimated wait time of 35 minutes. The last time I needed to speak with a customer service representative with this company, I spent over 6 hours on hold trying to do so.
  Each time you call in you hear a message to the affect of “we are experiencing high call volume” - something that has been part of their automated menu for years. If you are experiencing high call volumes - HIRE MORE EMPLOYEES TO TAKE PHONE CALLS.
  A company that deals with a facet of people’s finances should not be legally allowed to be this inaccessible to their customers. This can have very real consequences on people’s financial situations. Beyond unacceptable and, in my opinion, borderline criminal.

• Review fromJack M

  Date: 04/09/2025

  1 star
  If I could leave 0 stars I would. I am currently a full-time student and declared deferment and sent all the correct forms into Mohela yet I am still being charged monthly payments and building up late payments. It is nearly impossible to get a hold of anyone at Mohela - you'd have an easier time pulling out your own hair. Overall, Mohela would rather take your money rather than help or even listen to you.

• Review fromClaire L

  Date: 04/05/2025

  1 star
  *************. Takes 5+ months to reply to questions online, or doesn't reply at all. I have waited on hold for 4+ hours, the times when I do get someone on the line they hang up on me. It seems like Mohela is committed to not helping it's customers. The fact that these people are in control of millions of student loan funds is insane. There are multiple lawsuits against them for mishandling funds. Whoever it is in congress who is in bed with mohela admin needs to go to jail for letting them continue on. They should have been shut down long ago. I have been waiting to be in an IDR plan for months, I'm a nurse working at a qualified facility. Instead, they placed me in the extended plan without warning and will not reply to me to go into forbearance while I wait months for my IDR plan to go into effect. Yes I say months because now the department of education has no staff. The mishandling of funds by almost all the loan servicers, congresses inability/unwillingness to do anything about it, and the presidents disturbing policies towards education that include preventing borrowers to access *** plans and loan forgiveness to public servants is disgusting. I see how the government treats public servants, none of you care about any of us and it will come back to bite you eventually. Get it together for your own sake if not for mine.

• Review fromAngela W

  Date: 04/03/2025

  1 star
  This company reported an my account to my credit report. And the account was resolved through a bankruptcy. I have tried to call and no one picked up. And No one from this company reached out to me about this account.