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Business Profile

Payment Processing Services

Ensurety Finance Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 65 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting charges on my account from efs companies

    Business Response

    Date: 03/10/2023

    Ms. **********,

     

    You purchased a home warranty on 2/9/22. that is financed through EFS Companies. I have requested that one of our customer service representatives reach out to you today.  For future reference, anytime you see a charge you don't recognize, please call the number next to the charge for assistance. In this case you can call EFS Companies customer service at ***************

     

    Regards,

     

    EFS Companies

  • Initial Complaint

    Date:02/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a charge on my ********* **** card for 79.99 that i did not authorize from EFS Companies LLC in ************* **. I had the same issue with the same company on my debit account with ***** ***** twice in the past 2 years which my son took care of. I have no idea how they got my ********* **** card number. I need this charge reversed and for this company to STOP.

    Business Response

    Date: 03/02/2023

    Good Morning,

     

    This has been sent to the seller of the policy, since they are solely responsible for cancellations and/or refunds. 

     

    -EFS Companies

  • Initial Complaint

    Date:02/22/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have POA over my parents who are being charged "EFS OMEGA" and "************* LLC" on their debit card. Please inform me who the charging companies are, so that I can contact them and cancel this. Otherwise I will need to stop payment on the debit card. The account name should be "*************************" or "***********************" and the latest charges were 2/21/23 for $79.99 (EFS COMPANIES LLC) and 1/17/23 for $79.99 (EFS OMEGA).

    Business Response

    Date: 03/02/2023

    Good Morning,

     

    I am very sorry to hear that this has happened to your parents. Since we are just a payment processing company, we are not the ones who sell, or cancel, policies. Your parents were sold 2 separate policies from two different companies, who do not speak to one another, so they were unaware. However, we have forwarded your request for cancellation to them both, as well as requested your dad's phone number be added to the *** list, so that not other company within our network calls him again.

     

    I genuinely hope this is a satisfactory solution to you, but if not, please let us know what you would like to happen, and we are more than happy to oblige.

     

    -EFS Companies

    Customer Answer

    Date: 03/03/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,
    I represent my 93 year old mother(POA) and noticed an amount of 69.99 being deducted from her account every month for at least 11 months. It may have started before then however I just began to really monitor her account. This deduction is going to this
    EFS Omega. My mother and I are the only ones with access to her account and these charges WERE NOT made by us. We reported this to our bank I counted 11 for a total of $769.89.
    The bank initially credited it all back. Then EFS refunded $279.96 (4) .Of course the bank reversed the credit of 279.96. Now the bank is saying they are going to reverse the remainder of what they have credited to her which is $489.93.
    This leaves $489.93 remaining that EFS should be refunding to her account.
    My mother is on a fixed income and this will strip her account. Please help!!!

    Business Response

    Date: 02/23/2023

    Good Morning,

     

    The full refund was taken care of when you spoke to customer service on Tuesday 2/23, and the check will be mailed to you. If have any questions, or you need anything else, please reach out to EFS directly at **************

     

    Have a great day!

  • Initial Complaint

    Date:02/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father ***** ***** lives in assisted living and has dementia. He has had 3 attempts to charge his card for $212 by EFS in January. I would like assistance in getting this resolved.

    Business Response

    Date: 02/14/2023

    Good Afternoon,

     

    We have tried to reach out to you in order to confirm the information we found, but have yet to hear back from you. Please give us a call at  ************** for further assistance. 

     

    -EFS Companies

  • Initial Complaint

    Date:01/29/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving a charge from EFS Companies LLC for about a year now. When I noticed the charge (months ago) I thought it had something to do with my student loans because it was the same exact amount of money charged. I brushed it off as that. Then I just looked at my account again and the name associated with the charge has changed. It now says “vehicle service contract”. I went through all my paperwork in my files about my car and found nothing about a service contract. I would like an explanation as to what these charges are, how they started, and ultimately a refund because I have not used or benefited from this service, nor did I ever knowingly agree to sign up for it.

    Business Response

    Date: 02/13/2023

    Good Morning,

     

    EFS companies is a billing company, and therefore does not cancel, or refund. We have forwarded the complaint to the seller of the policy, who will be reaching out to you.

     

    Regards,

     

    EFS Companies

    Customer Answer

    Date: 03/27/2023

    Its been a month since my last response from EFS Companies. They said I would be hearing from the seller of the policy but I have not heard from them. Is there any way to find out who the seller of the policy is?

    Thank you for your time,
    ***********************

    Business Response

    Date: 03/29/2023

    Good Morning,

    They have tried to call you multiple times but have been unable to reach you. I have attached a copy of your contract, which will list the "Seller Account Information" on the 2nd page.  I have also attached proof of delivery from when they initially sent you the booklet, 4 days after purchase. 

    Hope this helps. Have a great day!

    Customer Answer

    Date: 04/03/2023

    Complaint: 18946482

    I am rejecting this response because:

    I have no missed calls or messages from any of the numbers I have found associated with this business. The attachment of the contract that they sent does not have my signature anywhere on it. Also, the delivery confirmation they sent me is a partial screenshot from an unknown source. 

    Sincerely,

    ***********************

    Business Response

    Date: 04/14/2023

    Good Morning,


    There is no signature, as you purchased it over the phone.  You requested seller information, and I provided it, so I am not sure what this last complaint rejection is requesting.  Please clarify, or see the "seller account information" section of the contract to reach the seller in question.

    Customer Answer

    Date: 04/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/06/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contact a few months ago by a man who did not identify who he was representing. He said he would reduce my electric bill by 10%. because I am a senior citizen and disabled. He did not mention any cost to me. Last month I was charged $ 69.99 for I don't know what and this month the amount was $79.99. I need to have these costs reimbursed and I want to withdraw from this "program".

    Business Response

    Date: 03/07/2023

    Good Afternoon,

     

    The policy was cancelled, and refunded in full, back in January.  If you have any additional questions or concerns, please call EFS Companies **************

    Regards,

     

    EFS Companies

    Customer Answer

    Date: 03/09/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Sincerely,



    *** ****

  • Initial Complaint

    Date:11/13/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother is elderly and has dementia. I have been her POA since August 2022. She has been scammed by either a medical supply company or a car warranty company that continues to withdrawal 69.99 per mth from her account. I realize that EFS is the processing company for this amount being withdrawn and I am seeking a resolution for this d/t her condition and the company preying on my mother. I know this has been going on atleast since August, but I believe prior d/t my mother telling me she was being charged and didn't know why. I have been unable to reach EFS directly for some reason and would like this looked into. She is due atleast the amount I know she has been scammed for, which is $839.88 and should be refunded for the full amount of time. If this is not resolved I will be seeking legal counsel. Thank you, ****** ******* 

    Business Response

    Date: 11/21/2022

    Good Afternoon,

     

    This matter has been resolved, with the consumer directly, in a satisfactory manner. 

     

    -EFS Companies

  • Initial Complaint

    Date:11/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,

    There has been an identified automatic payment withdrawal from my account on a monthly basis that I did not approve. I believe the transactions are fraudulent. Here is the identification information showing on my account: EFS COMPANIES ********** *** *** *********** The amount is $74.99/ month and has been recurring for multiple months. I have attempted to identify these charges, however, no information is listed anywhere. I would like to cancel all future charges and receive a refund for the previous charges that I did not approve.

    Thank you,
    ****** ******

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting on a refund for $1**.89 for months. They keep giving excuses as to why I haven&#**;t received the refund. It has been months. Contract #SMAMC60418

    Business Response

    Date: 10/24/2022

    Good Morning,


    We spoke to ******************** on 10/19 regarding her refund, and it has been mailed to her. As we had previously explained, there is a 4-6 week processing time for all checks, and ******************** was still within that window of time. 

     

    However, ******************** should be receiving her check any day now, so we have closed the matter on our end. 

    Customer Answer

    Date: 10/24/2022

    The complaint has been resolved.

Ensurety Finance Services LLC is NOT a BBB Accredited Business.

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