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Business Profile

Payment Processing Services

Ensurety Finance Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 65 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $199.00 and have not authorized it. I do not know who this company is, or any other company who may be affiliated with it .

    Business Response

    Date: 07/21/2023

    ********, 

     

    You purchased an Excusionary vehicle service contract on 6/16 for your 2019 Jeep Wrangler. We are a payment processor, which is why you may not recognize our name, but the company you purchased the policy from was Safeguard My Car. I hope that helps. If not you can also call our customer service at ###-###-####.

     

    Sincerely,

     

    EFS Companies

  • Initial Complaint

    Date:07/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My elderly Aunt (complaintant name) for who I have POA has been charged by this company each month since March 2023, mostly recently on 6/22/23 for $79.99. Upon calling the # on the charge for EFS I was told they were “only the processor”. They did provide me with the company info for who is initiating the charge but I’ve not reached a person to speak with. Since EFS is the entity on the credit card, they are responsible and need to refund all charges since March as my Aunt did not knowingly authorize this. It is so sad there are so many people out to scam the elderly. I’ve read the other complaints posted here at BBB and each response from EFS starts with “we are only the processor”, but they should add who continues to do business with these scams set up to rob the elderly of what little they have,

    I would very much appreciate assistance with stopping further charges and getting a refund for the past charges.

    Business Response

    Date: 08/01/2023

    Good Morning,

     

    As a payment processor, we do not sell policies, or cancel them. However, we have forwarded your cancellation request to the company that sold her the policy, and they will reach out to you to confirm the cancellation. 

     

    Regards,

     

    EFS Companies

  • Initial Complaint

    Date:07/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have POA for my 96 year old grandmother and she has been being billed 79.99 a month by this company for over a year and we can get no where with a resolution or refund.

    Business Response

    Date: 08/01/2023

    Good Morning,

     

    Your cancellation request has been sent to the company where the policy was purchased. As a payment processor, we do not sell or cancel policies, but you will receive a call from them confirming the cancellation.

     

    Regards,

     

    EFS Companies

  • Initial Complaint

    Date:06/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this on behalf of my mother.

    My elderly Mother got scammed by you guys. She kept getting mail for a warranty and even though I called and told you to stop sending bogus information to her, you kept doing it until she gave you her information. All these complaints on here are the same thing. You say the same responce. You know what you are doing since you keep processing the payments. How dare you. I want her account deleted and her payments refunded. The Massachusetts Attorney General needs to get involved. This is a form of elder abuse!!

    Business Response

    Date: 07/06/2023

    Good Afternoon,

     

    You are correct that we are giving the same answer, because that answer is true. We process payments many different companies, selling many different products, and some of them sell the same products. We do NOT sell, cancel, solicit, or provide leads. It appears your mother called in and requested the warranty, which is in fact a legitimate product, that she has been able to file claims on if needed.  Since date of birth is not required, there is no way for a rep to  know how old someone is, but even if it was, it would be considered discrimination to deny them coverage due to age. 

    Having said that, the information has been forwarded to the seller of the policy, and your request for cancellation will be processed. 

    Sincerely,

    EFS Companies

  • Initial Complaint

    Date:06/05/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have POA for my elderly father who is a veteran and he is receiving recurring charges on his credit card for EFS Omega.
    The charge is for $185.xx each month.

    Business Response

    Date: 06/05/2023

    Good Evening,

     

    As a payment processing company, we do not sell, solicit, or cancel policies. I have forwarded your message to ********* ** ***, which is the company your father purchased his vehicle coverage from, and asked that they reach out. You can also reach them at ************

    Regards,

     

    EFS Companies

  • Initial Complaint

    Date:05/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint for my father, who I am in the process of getting power of attorney for. He has a charge from this company that we do not recognize and need to get it refunded.

    Business Response

    Date: 05/22/2023

    Good Morning,

     

    As a payment processor, we do not sell, cancel, or refund policies, but the complaint has been forwarded to the seller for cancellation. 

     

    Regards,

     

    EFS Companies

    Customer Answer

    Date: 05/22/2023

    Complaint: ********



    I am rejecting this response because:



    I appreciate the business getting back to me and forwarding this to the other company for cancellation. Could you please provide the name of the company that took my money so I may follow up with them if they do not process my cancellation?



    Sincerely,



    ******* ********

  • Initial Complaint

    Date:05/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 10, 2023 I was billed $87.99 that I did not authorize from EFS COMPANIES LLC.
    As this is no doubt a scam directed at the elderly, EFS Companies should be ashamed and promptly refund my $87.99 and remove me from their list of easy marks to steal from.
    I will expect my refund promptly.

    Business Response

    Date: 05/24/2023

    Good Morning,

    As a payment processor, we do not sell, cancel, or refund payments. However, your complaint was forwarded to the company you purchased your policy from, and they have refunded the $87.99, plus the $59.99 down payment. In addition to this, I would be remiss if I didn't mention that age is not a factor in the sale of any policy, since birthdays are not required. 

    I hope you consider this to be a satisfactory solution. Have a wonderful day!

    -EFS Companies

  • Initial Complaint

    Date:05/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 5-1-23. $79.99 was debited from my checking account. No authorization for this was given. Don't even know who these people are.

    Business Response

    Date: 05/24/2023

    Mr. *******,

    EFS Companies is a payment processing company and do not sell, cancel, solicit, or refund payments. You purchased a home warranty on 3/27/23 from ASMB Associates, and they can be reached at ###-###-####.

    I hope this helps. You can also call our office at ###-###-#### for more assistance. Have a great day!

     

    EFS Companies

  • Initial Complaint

    Date:04/14/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am POA for my mother as she has Alzheimers. Recently she has been receiving a credit card bill with a ***** charge for EFS Omega, which she did not take out or was not aware of what she was being asked to do. I believe this is a scam situation. I spoke with someone who assured me he would cancel the contract. Please be advised that the elderly are being bombarded with these occurrences.

    Business Response

    Date: 05/11/2023

    Good Morning,

    As I am sure you can imagine, we hold the safety and care of our elderly to the utmost regard, and would never want to be part of anyone being taken advantage of. As a payment processor, we do not sell policies, but we want to make sure we help in any way we can to make sure this is taken care of.  We attempted to reach out to you via phone, and email, since your mother's information wasn't provided in the complaint. 

    If everything has been taken care of to your satisfaction, please respond that the complaint has been resolved satisfactorily. If not, please respond with your mother's name, phone number, and address, so that we can locate her account.  

     

    Regards, 

     

    EFS Companies

     

    Customer Answer

    Date: 05/12/2023

     *************************************

    **************************************************

    ******* ** 31714

    PHONE: **********************. ************

    THANK YOU FOR YOUR HELP IN RESOLVING THIS MATTER,

    Business Response

    Date: 05/12/2023

    Good Afternoon,

     

    I can confirm that the contract was cancelled as of 4/14, per your request. Have a great weekend!

    Regards,

    EFS Companies

    Customer Answer

    Date: 05/16/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **********************

  • Initial Complaint

    Date:04/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A fraudulent charge from EFS Omega is showing up on my mothers visa. She is not receiving services from this company.

    They are preying on elderly people

    This needs to stop and these charges need to stop. Refund any prior payments immediately. Cancel any and all services connected to this charge. We have contacted the credit card company to file a fraud claim against EFS

    In addition, you need to stop preying on the elderly. I hope all these illegal funds you’ve swindled from vulnerable people bring you peace

    Business Response

    Date: 04/24/2023

    Good Afternoon,

    I am very sorry to hear that that you feel your mother has been taken advantage of, which is never a situation we want to be part of.  As a payment processing company, we do not initiate payments, or sell policies, but under the circumstances, we want to do everything we can to help you get this situation settled.  We tried to reach out to for additional info, since no contract number was provided. We have been unable to find the referenced account with the information we had, so if you could please provide us with a contract number, or your mothers full name, address, and phone number, than we can better assist. 

    Sincerely,

    EFS Companies

Ensurety Finance Services LLC is NOT a BBB Accredited Business.

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