Business Profile

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Credit Control LLC

BBB Accredited Business A Rated by BBB

Important information

Customer Complaint:
BBB has received consumer complaints about Credit Control which allege contact from the company about debts not owed, difficulty obtaining validation of debt owed, and difficulty making contact with the company. The company has addressed concerns brought to its attention.

Complaints

This profile includes complaints for Credit Control LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

335 total complaints in the last 3 years.
136 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint because I have been repeatedly contacted via text messages and emails by Credit Control LLC regarding a ******* account. They claim I owe a balance for equipment that I never received. I have not received any ******* equipment and was never provided with any clear documentation confirming that I agreed to or accepted any such shipment. Despite explaining this multiple times, Credit Control LLC continues to contact me with threats of negative credit reporting. This is causing unnecessary stress and putting my credit at risk for something I did not receive or use. Their repeated contact feels harassing, and I do not believe I should be held responsible for a charge that I did not authorize or benefit from. I am requesting that this account be fully investigated and that any collection activity related to this issue be permanently closed. I want all attempts to collect this debt to stop, and for any record of this matter to be removed so that my credit remains unaffected. Please assist in resolving this matter and stopping the communications from Credit Control LLC.
Business Response
Date: 06/11/2025
We are in receipt of the complaint from ***** *******, forwarded to our office through the portal on June 6, 2025. Upon review of the complainants identifying information, we find that the complaint does not provide the verification information required to respond meaningfully to the concerns raised in the accompanying complaint. As such, Credit Control cannot respond to the allegations in this complaint due to the risk of third-party disclosure.
Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the last four digits of the consumers SSN along with date of birth and/or the address of record for the account in question. Once we are able to verify the identity of Ms. ******* and her association with the account subject to this complaint, we will respond to the concerns expressed in the complaint filed on June 6, 2025.

Customer Answer
Date: 06/12/2025
Complaint: 23435730

I have reviewed the business' response and am rejecting it because I want this blocked from my credit

Sincerely,

***** *******
Customer Answer
Date: 06/13/2025
***********
Business Response
Date: 06/17/2025
We are in receipt of the complaint from ***** *******, forwarded to our office through the portal originally on June 6, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, Verizon.
In reviewing our file, we find that the account was placed with our office on May 22, 2025,at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer. The consumers dispute has been escalated to the current creditor for further review.
With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher,including any associated tradeline reported by ********

In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.

If the consumer has any questions or needs further assistance from Credit Control, she can contact **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, ******* at **************.
Customer Answer
Date: 06/17/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

***** *******
Initial Complaint
Date:06/05/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying off and on all day to get ahold of someone at credit control via email and phone calls about my payment arrangement. Each time I call and it gets to the part where I can press 1 to leave a voicemail or 2 to wait and I hit 2, I lose my place in line. This a joke trying to get ahold of someone there
Business Response
Date: 06/11/2025
We are in
receipt of the complaint from Jennifer Kudelka, forwarded to our office through
the portal on June 6, 2025. Upon review of the complainant’s identifying information, we find that
the complaint does not provide the verification information required to respond
meaningfully to the concerns raised in the accompanying complaint. As such,
Credit Control cannot respond to the allegations in this complaint due to the
risk of third-party disclosure.
Examples of information that would
allow us to respond meaningfully to the concerns addressed in this complaint
would be the internal reference number provided by Credit Control, LLC on any
written correspondence sent to the consumer, the original account number
assigned by the creditor of record, the last four digits of the consumer’s SSN
along with date of birth and/or the address of record for the account in
question. Once we are able to verify the identity of Ms. Kudelka and her
association with the account subject to this complaint, we will respond to the
concerns expressed in the complaint filed on June 6, 2025.

Customer Answer
Date: 06/12/2025
I called, the message stated to leave a message and they would call you back. Never got a call back. I sent several emails never got a response
Customer Answer
Date: 06/20/2025
The last 4 of my social security number is 4090
Business Response
Date: 06/27/2025
We are in receipt
of the complaint from Jennifer Kudelka, forwarded to our office through the
portal on June 20, 2025. Upon receipt of your correspondence, we documented
this complaint and forwarded a copy to our client, Portfolio Recovery
Associates, LLC.
In reviewing
our file, we find that the account was placed with our office on September 16,
2024, at which time our initial communication was sent to the consumer
notifying them of our representation. It should be noted that Credit Control is
not the current or historical owner of the account subject to this complaint.
The account in question was placed with Credit Control for third-party
collection services only. The consumer’s dispute has been escalated to the current creditor for
further review.
In reviewing
our account records, we have determined that Ms. Kudelka dialed into our office
on more than one occasion. Due to high call volumes, Ms. Kudelka was not
immediately connected to an agent; however, Ms. Kudelka had the option to opt
out of the hold queue every 60 seconds, and leave a message for a return call.
We apologize that we were not immediately able to assist Ms. Kudelka. We review
our call statistics on a daily basis to ensure that we have adequate agents
staffed to handle incoming calls. On occasion, we do experience higher than
normal call volume preventing us from providing immediate service.
If the
consumer has any questions or needs further assistance from Credit Control, she
can contact Joseph DiBello, Director of Operations for Credit
Control, LLC at 877-431-7779.
Additional inquiries regarding the consumer’s dispute of this account should be
directed to the creditor, Portfolio Recovery
Associates, LLC at 1-800-772-1413.
Customer Answer
Date: 06/27/2025
Complaint: 23431404

I have reviewed the business' response and am rejecting it because:

what about the email I sent that never got responded to?

Sincerely,

Jennifer Kudelka
Business Response
Date: 07/02/2025
We are in
receipt of the rebuttal from Jennifer Kudelka regarding our response to the
complaint originally forwarded to our office through the portal on June 20, 2025.
Upon receipt of your correspondence, we documented this rebuttal and forwarded
a copy to our client, Portfolio Recovery Associates, LLC.
Credit
Control received a web portal from Ms. Kudelka on June 4, 025 advising she
would like to skip her payment and the same day, June 4, 2025, Credit Control
responded to the inquiry by thanking her and provided additional methods of
contact. On June 5, 2025, we then received another web portal inquiry from the
consumer. However, the consumer filed her first complaint with the BBB on June
6, 2025, under complaint ID 23431404. In response to the complaint on file, the
consumer’s account was moved to a protected status that did not allow a
response to be sent.
If the
consumer has any questions or needs further assistance from Credit Control, she
can contact Joseph DiBello, Vice President of Operations for
Credit Control, LLC at 877-431-7779.
Additional inquiries regarding the consumer’s dispute of this account should be
directed to the creditor, Portfolio Recovery Associates, LLC at 1-800-772-1413.
Customer Answer
Date: 07/03/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID 23431404 and am satisfied with this resolution.

Sincerely,

Jennifer Kudelka
Initial Complaint
Date:05/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received the attached letter from Credit Control regarding an account of my mom, ****** *****. I reached out to them and asked them to supply more info as I am POA of my mom but in going through all her papers, I never saw any paperwork regarding the ******* account. My mom's finances were in horrible shape so it wouldn't have surprised me if this was indeed true. See attached email thread. These people now have my mom's ssn number so now I have to go freeze her accounts, etc. I feel stupid for wanting to work with them and sort this out. These people need to be put out of business so they can stop ripping people off.
Business Response
Date: 06/09/2025
We are in receipt
of the complaint from ********* ***** in her capacity as Power of Attorney for
****** *****, forwarded to our office through the portal on May 26, 2025. Upon
receipt of your correspondence, we documented this complaint and forwarded a
copy to our client, ******* **************.
In reviewing
our file, we find that the account was placed with our office on January 31,
2025, at which time our initial communication was sent to the consumer, ******
****** notifying them of our representation. It should be noted that Credit
Control is not the current or historical owner of the account subject to this
complaint. The account in question was placed with Credit Control for
third-party collection services only. The dispute asserted by ********* ***** has been escalated to the current
creditor for further review and response.
Ms. ******* dispute
of this account predates placement in our office and exceeds our authority in
our capacity as a third-party collection agent for ******* **************. If
Ms. ***** believes this account was opened without the knowledge or consent of
****** *****, Ms. ***** should follow the fraud procedures established by the
creditor, ******* **************.
With regard to the credit
bureau dispute raised by Ms. ***** on behalf of ****** *****, we have initiated
a request to delete the tradeline reported by Credit Control. Please note,
Credit Control does not have the authority to amend or delete any tradeline for
which we are not the data furnisher, including any associated tradeline
reported by Charter
**************.

In response to the dispute
raised by Ms. ****** Credit Control has ceased its collection efforts with
regard to this account.

If the
consumer has any questions or needs further assistance from Credit Control, she
can contact ****
*******, Director of
Operations for Credit Control, LLC at ************. Additional inquiries regarding the
consumer’s disputes of the account should be directed to the creditor, Charter
************** at ************.
Initial Complaint
Date:05/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally dispute inaccurate and unverified information currently appearing on my credit report. The account in question is listed as CREDIT CONTROL, LLC This account is invalid, inaccurate, and unverified. It is a violation of the Fair Credit Reporting Act (FCRA) to report information that cannot be properly verified. As this item does not meet the legal standards for reporting under the ****, I am requesting its immediate removal from my credit file.If the furnisher of this information CREDIT CONTROL, LLC cannot provide proper and complete validation of this account, including the original account details and a full chain of ownership, then it must be deleted from my report in accordance with federal law
Business Response
Date: 05/28/2025
We are in receipt of the complaint from ***** ****, forwarded to our office through the portal on May 21, 2025. Upon review of the information provided by the complainant,we find that the complainant did not provide account-level information regarding the account subject to the dispute.
Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the internal reference number provided by Credit Control,LLC on any written correspondence sent to the consumer, the original account number assigned by the ************************ of record, or a copy of any written communication sent by Credit Control pertaining to the account the consumer is disputing. Once ******* provides the information needed to identify the account subject to the dispute, and we are able to verify her association with the account subject to the complaint, we will respond to the concerns expressed in the complaint filed on May 21, 2025.
Initial Complaint
Date:05/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Credit control LLC contacted me via telephone and told me that they worked and or was hired by ******* to collect a debt, of charge off. They had my information but asked for my Social Security card and wanted to do a settlement whereas they got my debit card information. It seems sketchy at first, and I didnt understand what was going on and I was too busy but when it was over, I thought what was said and realize something was wrong so I contacted *******. They do not have any idea who these people are nor did they any business with them so I had to go and shut my debit card off and these people have my Social Security number. I want something done about it.
Business Response
Date: 05/27/2025
We are in receipt of the complaint from **** *****, forwarded to our office through the portal on May 21, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, *******************************
In reviewing our file, we find that the account ending in 4137 with a balance of $2,193.73 was placed with our office on May 4, 2025, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. The consumers dispute has been escalated to the current creditor for further review.
The consumer spoke with a representative in our office on May 20, 2025 at which time he set up a payment plan to settle the account in eleven payments of $110.00 and one payment of $106.00. No payments were received in relation to the arrangement that was set up with Credit Control. Further, as part of the full verification process required by ******************************, Credit Control is required to have the consumer verification their full address and full Social Security Number when agreeing to a settlement. In response to the consumers dispute, the payment plan has now been cancelled and Credit Control has ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, he can contact **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, ****************************** at ************.
Business Response
Date: 05/27/2025
We are in receipt of the complaint from **** *****, forwarded to our office through the portal on May 21, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, *******************************
In reviewing our file, we find that the account ending in 4137 with a balance of $2,193.73 was placed with our office on May 4, 2025, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. The consumers dispute has been escalated to the current creditor for further review.
The consumer spoke with a representative in our office on May 20, 2025 at which time he set up a payment plan to settle the account in eleven payments of $110.00 and one payment of $106.00. No payments were received in relation to the arrangement that was set up with Credit Control. Further, as part of the full verification process required by ******************************, Credit Control is required to have the consumer verification their full address and full Social Security Number when agreeing to a settlement. In response to the consumers dispute, the payment plan has now been cancelled and Credit Control has ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, he can contact **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, ****************************** at ************.
Initial Complaint
Date:05/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find out i've became a victim of identity theft. I do not recognize this account, please remove this from my credit report they're hurting my ability to obtain credit. CREDIT CONTROL, LLC ******XX
Business Response
Date: 05/27/2025
We are in receipt of the complaint from ****** *******, forwarded to our office through the portal on May 20, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, *** Communications.
In reviewing our file, we find that the account was placed with our office on March 1, 2025,at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer. The consumers dispute has been escalated to the current creditor for further review.
With regard to the consumers credit bureau dispute, we have updated the tradeline to reflect the consumer's dispute. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including any associated tradeline reported by *** Communications.

In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.

If the consumer has any questions or needs further assistance from Credit Control, he can **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, *** Communications.
Initial Complaint
Date:05/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Credit Control, LLC regarding their lack of response after I reached out to them about a debt they are attempting to collect. On May 15th, 2025, I sent an email to their official address (*****************************************************************************************************************) informing them that I receive Supplemental Security Income (SSI) as my only source of income. I explained that I am unable to pay the debt due to my limited and federally protected income. I respectfully asked that they acknowledge my situation and confirm that no further collection efforts would be ******* of today, I have not received any response.I am also willing to provide documentation verifying my SSI status if necessary. I am simply seeking acknowledgment and fair handling of my situation.
Business Response
Date: 05/23/2025
We are in receipt of the complaint from ****** U. *******, forwarded to our office through the portal on May 20, 2024. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client.
In reviewing our file, we find that the account was placed with our office on May 4, 2025,at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only.
Credit Control received correspondence from the consumer on May 15, 2025. Upon receipt of the consumers correspondence, we updated our system of record and ceased collection efforts. A copy of the consumers correspondence was forwarded to the current creditor, and the account was subsequently recalled from our office on May 17, 2025.
Since the account is no longer placed in our office, we do not have access to account-level information. Additional inquiries regarding the consumers dispute of this account should be directed to the creditor ************.
Customer Answer
Date: 05/26/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

****** ******
Initial Complaint
Date:05/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ******* . I do not have a contract with the collection agency Credit Control, LLC. They did not provide me with the original contract as I requested.
Business Response
Date: 05/27/2025
We are in receipt of the complaint from ****** *******, forwarded to our office through the portal on May 16, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, Verizon.
In reviewing our file, we find that the account was placed with our office on April 23, 2025,at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute from the consumer. The consumers dispute has been escalated to the current creditor for further review.
With regard to the consumers credit report and associated dispute, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including any associated tradeline reported by ********
In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.

If the consumer has any questions or needs further assistance from Credit Control, they can contact **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, ******* at **************.
Initial Complaint
Date:05/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company: Credit Control reached out to collect a debt and I dont have an account for what they are asking about it. It is fishy. I called and it's a generic phone. It has to be a scam. They need to be stopped.
Business Response
Date: 05/20/2025
We are in receipt of the complaint from ***** ********, forwarded to our office through the portal on May 14, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, ******************
In reviewing our file, we find that the account was placed with our office on January *******, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint.The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute from the consumer. The consumers dispute has been escalated to the current creditor for further review and response.
With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher,including any associated tradeline reported by ******************

In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.

If the consumer has any questions or needs further assistance from Credit Control, he can ****** *******, Vice President of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, LVNV Funding, LLC at ************.
Initial Complaint
Date:05/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ***********, I do not have a contract with I do not have a contract with *************************. They did not provide me with the original contract as requested.
Business Response
Date: 05/12/2025
We are in receipt of the complaint from *********** *****, forwarded to our office through the portal on May 12, 2025. Credit Control is unable to locate an account with the information provided by the consumer. Further, Credit Control does not collect on accounts for Progressive and believes this should be directed at ***** & ******.
Please remove this complaint from our record.

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