Complaints

This profile includes complaints for Credit Control LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Credit Control LLC

  3300 Rider Trl S Ste 500 Earth City, MO 63045-1338

  
• 

  Credit Control LLC

  9275 W Russell Rd Ste 300 Las Vegas, NV 89148-1480

• 

  Credit Control LLC

  8001 Woodland Center Blvd Ste 200 Tampa, FL 33614-2434

• 

  Credit Control LLC

  8001 Woodland Center Blvd. Suite 200 Tampa, FL 33614

• 

  Credit Control LLC

  9929 Race Track Rd Tampa, FL 33626-4458

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested debt validation from this company. They have not provided any proof of this debt with my signature nor their ownership of the so called debt. My credit has been breeched in more than one data breech.

  

  Business Response

  Date: 05/09/2025

  We are in receipt of the complaint from ***** ********, forwarded to our office through the portal on May 7, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, ******************

  In reviewing our file, we find that the account was placed with our office on April 11, 2025,at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer. The consumers dispute has been escalated to the current creditor for further review.

  With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher,including any associated tradeline reported by ******************
  
  In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.
  
  If the consumer has any questions or needs further assistance from Credit Control, she can contact ****** *******, Vice President of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, LVNV Funding, LLC at ************.

  Customer Answer

  Date: 05/13/2025

  Complaint: 23295638
  
  I have reviewed the business' response and am rejecting it because: I need proof of debt rather by the whoever you claim to be collecting on behalf of. I will not just send money to someone who cannot provide proof of this debt. If you do not own the debt you should be able to obtain proof of it. It is my right to request this by someone attempting to take money from me. 
  
  
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 05/20/2025

  We are in receipt of the rebuttal from ***** ******** regarding our response to the complaint originally forwarded to our office through the portal on May 7, 2025.Upon receipt of your correspondence, we documented this rebuttal and forwarded a copy to our client, ******************

  As stated in our response, Ms. ******** requested validation of debt documents, and the request was escalated to the current creditor, *****************, for review and response. Upon completion of their investigation into the consumers dispute, the response will be provided directly to the consumer.

  In response to the consumers previous complaint, Credit Control ceased its collection efforts with regard to this account.
  
  If the consumer has any questions or needs further assistance from Credit Control, she can contact ****** *******, Vice President of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, ***************** at ************.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ALLSTATE PROP CASUALTY *** I do not have a contract with CREDIT CONTROL SERVICE, they did not provide me with the original contract as i ************** Date:6/28/2021Account Number : ******XX

  

  Business Response

  Date: 05/05/2025

  We are in receipt of the complaint from ***** *******, forwarded to our office through the portal on May 5, 2025. This complaint should have been directed to Credit Control Services. Credit Control LLC does not collect on accounts for AllState Prop ************ and has no affiliation with Credit Control Services,despite any similarity in our business names.

  Please remove this complaint from our record.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing the validity of the alleged debt associated with **********************. Under the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code 1692g, I have the right to request verification of any alleged debt. I exercised this right by requesting the original contract bearing my signature. CREDIT CONTROL LLC has failed to provide such documentation.Furthermore, I have no contractual relationship with CREDIT CONTROL LLC. Per the *****, a debt collector must provide clear evidence that a consumer owes the debt and that the debt collector has the legal right to collect it. Without the original signed contract or any verifiable documentation, I do not acknowledge any liability for this debt.Continued collection efforts without proper validation constitute a violation of the ****** as well as potential violations under the Fair Credit Reporting Act (FCRA), 15 U.S. Code 1681, if this unverifiable debt is being reported to credit bureaus.Please consider this a formal dispute and cease any further collection activity until proper validation is provided- if this cannot be provided , please remove this account from my Consumer credit profile.

  

  Business Response

  Date: 05/02/2025

  We are in receipt of the complaint from Azzarys Alomar, forwarded to our office through the portal on April 30, 2025. Upon review of the complainants identifying information,we find that the complaint does not provide the verification information required to respond meaningfully to the concerns raised in the accompanying complaint. As such, Credit Control cannot respond to the allegations in this complaint due to the risk of third-party disclosure.

  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the last four digits of the consumers SSN along with date of birth and/or the address of record for the account in question. Once we are able to verify the identity of the complainant and their association with the account subject to this complaint, we will respond to the concerns expressed in the complaint filed on April 30, 2025.

  
  

  Customer Answer

  Date: 05/02/2025

  I dispute the validity of this debt allegedly owed to ********************** and currently being pursued by Credit Control LLC. Under the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code 1692g, I have the right to request verification of the debt. I formally requested the original contract or documentation that proves my liability, but Credit Control LLC failed to provide it. This constitutes a violation of the ****** as they are required to provide proper validation upon request before continuing collection efforts. Furthermore, I have no contractual agreement with Credit Control LLC, and therefore, they have no legal basis to claim that I owe them any debt. Without a valid, signed agreement showing I am responsible for this debt, I am not liable. Continuing to attempt collection without proper documentation is not only a breach of federal consumer protection laws but may also violate state consumer protection statutes, depending on jurisdiction. Accordingly, I request that this alleged debt be removed from any credit reporting and that all collection activity cease immediately, as it lacks legal standing and proper verification.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a old account with ****** which they picked up and have sent me numerous letters to pay. I sent an email and I agreed to settle for an amount. And then once I paid, they stopped communications and blocked me from email and refuse to answer any other questions . I want my debt cleared and reported to the credit agency like we agreed upon, I paid$700 of the $1,219. Which then was to settle the account paid OFF!! They left a remaining balance and then stopped communication.

  Customer Answer

  Date: 04/18/2025

  I just wanted to add these screenshots of our emails. This is the email they were conversating with me which now all of a sudden. My email has been blocked and I can no longer log into my account, which I have paid them $700. 

  

  Business Response

  Date: 04/23/2025

  We are in receipt of the complaint from ****** ******, forwarded to our office through the portal on April 18, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, ************************************

  In reviewing our file, we find that the account was placed with our office on December *******, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint.The account in question was placed with Credit Control for third-party collection services only. The consumers dispute has been escalated to the current creditor for further review.

  A review of our business records confirms Ms. ****** settled the account subject to this complaint on April 15, 2025. Credit Control posted Ms. ****** settlement payment in the amount of $700.00, and reported the settlement to the current creditor, *************************************

  With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency.
  Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including any associated tradeline reported by the current creditor.

  If the consumer has any questions or needs further assistance from Credit Control, she can contact ***** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, ******************************* at ************.

  Customer Answer

  Date: 04/23/2025

  Complaint: 23221228
  
  I have reviewed the business' response and am rejecting it because:
  
  If you are not the current creditor or cannot make any deals or negotiation, why are you able to fraudulently Take $700 from me and tell me. My debt is settled???  when when BB reached out to you. You state that this is not your account.??? So Will you refund my money? Since you do not have this account, so I can pay it to the proper account holder to clear this debt?? I would like a refund . 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/01/2025

  We are in receipt of the rebuttal from ****** ****** regarding our response to the complaint originally forwarded to our office through the portal on April *******. Upon receipt of your correspondence, we documented this rebuttal and forwarded a copy to our client, *************************************

  As stated in our prior response, the account subject to this complaint was placed in our office for third-party debt collection services by the current creditor, ************************************. In response to the consumers request in her rebuttal response, Credit Control issued a refund in the amount of $700.00. The funds were sent to the consumer electronically on April 29, 2025. Credit Control has ceased its collection efforts with regard to this account.

  If the consumer has any questions or needs further assistance from Credit Control, she can contact ***** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, ******************************* at ************.

  Customer Answer

  Date: 05/04/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: April 15, 2025 I have had no contact with Credit Control LLC prior to this occurrence and I have never heard of this company.When looking at my bank statement yesterday I noticed a debit of $359.00 from my checking account, stating this was an electronic transaction and an electronic signature was on file. I have never supplied my signature electronically or otherwise to Credit Control and emphatically state I have never had an account with this company.I expect full restitution immediately. I am attaching a pdf of records from my bank.

  

  Business Response

  Date: 04/23/2025

  We are in receipt of the complaint from ***** *******, forwarded to our office through the portal on April 17, 2025. Upon receipt of your correspondence, we documented this complaint and conducted an investigation into the consumers claims.

  In reviewing our file, we find that the payment referenced by the consumer was not initiated by Credit Control. The payment information was entered into our website for processing. In order to process a refund, we need the consumer to send a copy of the bank statement containing the following information:

  - Full name and address of the account holder

  - Evidence the payment was processed to the account and the funds cleared the account

  - Evidence of any resulting overdraft charges

  If the consumer did not authorize the payment in question on behalf of any other party, we recommend she alert her bank to the fraudulent charge as soon as possible. The consumers account information was entered into a web-based payment portal and we do not have access to the banking information provided.

  If the consumer has any questions or needs further assistance from Credit Control, she can contact the legal department via email at *************************************************************************************************************.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with credit control LLC. I do not have a contract with credit control LLC. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 04/23/2025

  We are in receipt of the complaint from ********* *****, forwarded to our office through the portal on April 17, 2025. Upon review of the information provided by the complainant,we find that the complainant did not provide account-level information regarding the account subject to the dispute.

  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the internal reference number provided by Credit Control,LLC on any written correspondence sent to the consumer, the original account number assigned by the ************************ of record, or a copy of any written communication sent by Credit Control pertaining to the account the consumer is disputing. Once Ms. ***** provides the information needed to identify the account subject to the dispute,and we are able to verify her association with the account subject to the complaint, we will respond to the concerns expressed in the complaint filed on April 17, 2025.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******** N.A. I do not have a contract with Credit Control, LLC. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 04/23/2025

  We are in receipt of the complaint from Jasmine **** forwarded to our office through the portal on April 17, 2025. Upon review of the complainants identifying information, we find that the complaint does not provide the verification information required to respond meaningfully to the concerns raised in the accompanying complaint. As such, Credit Control cannot respond to the allegations in this complaint due to the risk of third-party disclosure.

  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the last four digits of the consumers SSN along with date of birth and/or the address of record for the account in question. Once we are able to verify the identity of Ms. *** and her association with the account subject to this complaint, we will respond to the concerns expressed in the complaint filed on April 17, 2025.

  Customer Answer

  Date: 04/26/2025

  My last four of SSN -6659

  Address: *****************************************************************

  

  Business Response

  Date: 05/05/2025

  We are in receipt of the complaint from Jasmine **** forwarded to our office through the portal on April 28, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, Citibank, N.A.

  In reviewing our file, we find that the account was placed with our office on September *******, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer. The consumers dispute has been escalated to the current creditor for further review.

  With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher,including any associated tradeline reported by ********, N.A.
  
  In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.
  
  If the consumer has any questions or needs further assistance from Credit Control, she can contact ***** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, Citibank, N.A at ************.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ******* several times to work out a payment plan for a past due credit card debt several times they offered no assistance and sent my account to **********************. I called LLC to try and resolve this debt. The first representative started by LECTURING ME about what I agreed to when I opened this account with ******* I called to resolve this debt Not be insulted or lectured. He hung up the phone on me so I called back and spoke to the lead ****** at clinic Control LLC named *****. The first ****** was the collection backto *******. I find that LLC Credit control. LLC was rude disrespectful and very unhelpful in resolving this matter when I am calling to resolve my debt, not the other way around. ****** The second ****** was ***** who said he would file a complaint about ****** but that they were not able to deal with this debt would send it back to *******, which would then prolong resolving this issue and putting more negative marks on my credit report While I wait for ******* to get this account back in their possession and decide which collection agency to send it back to or they were going to send it back to LLC I find all of this horrible, especially since Im the one trying to resolve this debt. Theyre not calling looking for me. I called them And was treated terribly. Now it will be more negative marks on MY CREDIT REPORT. It was bad enough to be lectured. Now theyre not even willing to work with me so itll delay it further. They dont know my ******alsituation and my finances. How dare they?

  

  Business Response

  Date: 04/28/2025

  We are in receipt of the complaint from ********** *******, forwarded to our office through the portal on April 16, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, *******************************

  In reviewing our file, we find that the account was placed with our office on March *******, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint.The account in question was placed with Credit Control for third-party collection services only. The consumers dispute has been escalated to the current creditor for further review.

  Credit Control reviewed the calls subject to the complaint and determined that the consumer does want to resolve the account. It was explained to her that due to the complaint, it would not be appropriate to offer a payment plan as the account would be getting returned to the bank as a result of the filing of the complaint. The consumer and agent both seem to mutually agree to end the call,therefore we cannot confirm who hung up the phone. We apologize for any inconvenience or disrespect the consumer felt during these interactions with our office.

  With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher,including any associated tradeline reported by *******************************
  
  In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.
  
  If the consumer has any questions or needs further assistance from Credit Control, she can contact **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, ************************************* at ************.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why CREDIT CONTROL LLC is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 4824 Amount Disputed: $110

  

  Business Response

  Date: 04/22/2025

  We are in receipt of the complaint from ******* ***, Sr.,forwarded to our office through the portal on April 15, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, *** Communications.

  In reviewing our file, we find that the account was placed with our office on August 31, 2024, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. The consumers dispute has been escalated to the current creditor for further review.

  Credit Control received correspondence from the consumer on March 18, 2025, at which time his account was updated to reflect his dispute and moved to cease. In response to the consumers dispute, the account subject to this complaint was recalled from our office on March 20, 2025, at which time, Credit Control initiated a request to delete the tradeline subject to this dispute.?Please note,Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including any associated tradeline reported by *** Communications.

  If the consumer has any questions or needs further assistance from Credit Control, he can contact **** *******, Director of Operations for Credit Control, LLC at ************. Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, *** Communications. 

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm liable for this debt in any way with *** Communications. I also don't have a contract with Credit Control llc that I've never heard of. They have not provided me with the original contract but have placed it on my credit as if they've been in contact with me which they have not.

  

  Business Response

  Date: 04/15/2025

  We are in receipt of the complaint from ******* ****, forwarded to our office through the portal on April *******. Upon review of the complainants identifying information, we find that the complaint does not provide the verification information required to respond meaningfully to the concerns raised in the accompanying complaint. As such,Credit Control cannot respond to the allegations in this complaint due to the risk of third-party disclosure.

  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the last four digits of the consumers SSN along with date of birth and/or the address of record for the account in question. Once we are able to verify the identity of Ms. **** and her association with the account subject to this complaint, we will respond to the concerns expressed in the complaint filed on April 14, 2025.

  Customer Answer

  Date: 04/25/2025

  SSN: ****

  DOB:**********

  The address is ******************************************

  

  Business Response

  Date: 05/02/2025

  We are in receipt of the complaint from ******* ****, forwarded to our office through the portal on April 25, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, *** Communications.

  In reviewing our file, we find that the account was placed with our office on March 25, 2024,at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer. The account subject to this complaint was recalled from our office on March 27, 2025. We have forwarded the consumers complaint to the current creditor, *** Communications.

  With regard to the consumers credit bureau report, Credit Control initiated a request to delete the tradeline associated with this account at the time of recall. Please note,it can take up to 120 days for the consumer reporting agencies to update their files. Further, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including any associated tradeline reported by *** Communications.
  
  If the consumer has any questions or needs further assistance from Credit Control, she can **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, *** Communications.

  Customer Answer

  Date: 05/09/2025

  I only received this email right now and still see it on my report. I will wait to see if it is removed from my report. If not I will reach back out to whom I need to to