Complaints

This profile includes complaints for Credit Control LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Credit Control LLC

  3300 Rider Trl S Ste 500 Earth City, MO 63045-1338

  
• 

  Credit Control LLC

  9275 W Russell Rd Ste 300 Las Vegas, NV 89148-1480

• 

  Credit Control LLC

  8001 Woodland Center Blvd Ste 200 Tampa, FL 33614-2434

• 

  Credit Control LLC

  8001 Woodland Center Blvd. Suite 200 Tampa, FL 33614

• 

  Credit Control LLC

  9929 Race Track Rd Tampa, FL 33626-4458

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this debt from wex bank isnt mine, if you dont stop accusing me of owing this debt, we are going to have problems!!

  

  Business Response

  Date: 07/06/2023

  We are in receipt of the complaint from ****** ************,
  forwarded to our office through the portal on July 3, 2023. Upon receipt of
  your correspondence, we documented this complaint and forwarded a copy to our client,
  LVNV Funding, LLC.

  In reviewing our file, we find that the account was placed
  with our office on June 15, 2023, at which time our initial letter was sent to
  the consumer notifying them of our representation.  Prior to the receipt of this complaint, Credit
  Control was not advised of any dispute for this consumer or the account subject
  to the complaint. Pursuant to the consumer’s request, Credit Control will cease
  its collection efforts with regard to this account.

  Further, we have notified our client, LVNV Funding, LLC, of
  the consumer’s dispute. LVNV will investigate this dispute and provide the
  results of its investigation directly to the consumer.

  If the consumer has any questions or needs further
  assistance from Credit Control, he can contact *** *******, Vice President of
  Operations for Credit Control, LLC at ###-###-####.
  Additional inquiries regarding the balance of this account or the consumer’s
  dispute should be directed to the creditor, LVNV Funding, LLC, at *************

  Customer Answer

  Date: 07/14/2023

  They are in process of reviewing my fraud documents but it could take 30 days for this debt to disappear. 

• Initial Complaint

  Date:06/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CLAIMING A DEBT THAT I NEVER ORIGINATED WITH THEM. I DIDN'T SIGN ANY CONTRACT.

  CREDIT CONTROL, LLC/RESURGENT RECEIVABLES LLC
  **** ***** *** *
  ***** **** *** *****
  ************

  

  Business Response

  Date: 06/30/2023

  We are in receipt of the complaint from ***** *****,
  forwarded to our office through the portal on June 27, 2023. Upon receipt of
  your correspondence, we documented this complaint and forwarded a copy to our
  client, LVNV Funding, LLC.

  In reviewing our file, we find that the account was placed
  with our office on April 14, 2023, at which time our initial letter was sent to
  the consumer notifying them of our representation. Our office has not reported
  this debt to any credit reporting agency, nor does it intend to report the debt
  in the future. Credit Control has not previously received any request to
  validate the debt; however, upon receipt of this complaint, our client provided
  the validation which has been provided with our response.

  If the consumer has any questions or needs further
  assistance from Credit Control, they can contact *** *******, Vice President of
  Operations for Credit Control, LLC at ************.
  Additional inquiries regarding the balance of this account can be directed to the
  creditor, **** ******** **** ** *************

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with ******************* Mastercard, I do not have a contract with Credit Control, LLC did it not provide me what the original contract as requested.

  

  Business Response

  Date: 06/30/2023

  We are in receipt of the complaint from *************************,forwarded to our office through the portal on June 26, 2023. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, **************.

  In reviewing our file, we find that the account was placed with our office on April 11, 2023, at which time our initial letter was sent to the consumer notifying them of our representation.  The account was placed with Credit Control for third party collection services and at no time have we ever owned the debt subject to the complaint. Credit Control is not a data furnisher for the subject account and has not reported the debt to any consumer reporting agency.
  Upon receipt of this complaint, the consumers dispute and subsequent validation request were  forwarded to ************** for further investigation and response.

  If the consumer has any questions or needs further assistance from Credit Control, he can contact *************************, Director of Operations for Credit Control, LLC at ************. Additional inquiries regarding the balance of this account can be directed to the creditor, **************, at ************.

  Customer Answer

  Date: 06/30/2023

  I do not owe **** MasterCard or credit control LLC, I paid this card off and don't even have the card anymore. Last purchase I made was for about $900 at Target... I can't remember the exact date but I paid the card off and didn't use it again.

  Customer Answer

  Date: 06/30/2023

  Complaint: 20235768
  
  I am rejecting this response because:  I don't owe **** synchrony MasterCard nor do I owe credit control LLC. This card was paid off and not used, last purchase I made was for about $900 at Target. I can't remember the balance but I paid it off to a zero balance.
  
  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/06/2023

  We are in receipt of the complaint from *************************,forwarded to our office through the portal on June 30, 2023. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, **************.

  Credit Control initially responded to this consumers complaint on June 30, 2023, advising the following:

  The consumers complaint to the BBB was the first notice of dispute received by Credit Control since the subject account was placed in our office for collection on April 11, 2023
  Pursuant to the consumers complaint, Credit Control requested validation of debt from the current creditor, **************
  As the creditor of record, ************** will investigate the consumers dispute and provide the results of its investigation directly to the consumer within 30 days
  Credit Control is not the owner or current creditor for the account subject to the complaint, and has further advised it is not a data furnisher for this subject account
  ********************** has closed the account in its office pursuant to the consumers request to cease collection efforts.

  It should be further noted that from the time of placement to date, Credit Control has not received or processed any payment to the subject account. The ************************ of record will provide a copy of the consumers payment history in its response to the consumer once the dispute investigation is complete.

  Further, in response to this consumer complaint, the creditor of record, ************** recalled the subject account on June 28, ******* a result of the closure of this account in our office, further inquiries should be directed to ************** at ************.

  Customer Answer

  Date: 07/13/2023

  I called credit control LLC, apparently they don't have my account anymore they sold it back to the original creditor. I talked to the original creditor and resolve the issue.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a settlement offer to Credit Control LLC as a check for 200 dollars on 11/10/22. I enclosed a note detailing that the settlement and deletion of reporting of the account would be accepted if the check was cashed, or if denial of the offer was, the check would need to be returned. The check was cashed on 11/16/22. The intent is also clearly stated in the notation portion of the check. They have not honored the agreed-upon settlement and deletion and have sent me a further collection notice. I am asking for help to have them honor the settlement offer and remove the reporting.

  

  Business Response

  Date: 05/30/2023

  We are in receipt of the complaint from ******* ****************, forwarded to our office through the portal on May 24, 2023.
  Upon receipt of your correspondence, we documented this complaint and forwarded
  a copy to our client, ******* ********.

  
  In reviewing our file, we find that the account was not
  placed with our office until May 11, 2023, at which time our initial letter was
  sent to the consumer notifying them their account was placed for collections by
  ******* ********. In the complaint, the consumer alleges a check sent for
  payment of this account was cashed on November 16, 2022. We are unable to
  verify this assertion since the timing of the check predates placement with our
  office by six months. 

  
  If the consumer has any questions or needs further assistance
  from Credit Control, she can contact **** *******, Director of Operations for
  Credit Control, LLC at ###-###-####. Additional inquiries regarding the balance
  of this account can be directed to the creditor, ******* ********, at ###-###-####.

  Customer Answer

  Date: 06/05/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  The same company name is on the original check as the recipient and same company that submitted the check for payment and this is not a newly acquired account.
  
  
  
  Sincerely,
  
  
  
  ******* ****************

  

  Business Response

  Date: 06/08/2023

  We are in receipt of the complaint from ******* ****************, forwarded to our office through the portal on June 5, 2023.
  Upon receipt of your correspondence, we documented this complaint and forwarded
  a copy to our client, ******* ********.

  In reviewing our file, we find that the account was not
  placed with our office until May 11, 2023, at which time our initial letter was
  sent to the consumer notifying them their account was placed for collections by
  ******* ********. On May 25, 2023, we received an initial complaint regarding a
  check allegedly issued and subsequently cashed in November of 2022.Upon
  receipt of the consumer’s initial complaint, we initiated an inquiry with our
  client, Verizon, who confirmed  a payment
  in the amount of $200.00 was posted to the consumer’s account on 11/15/2022.
  They further confirmed an outstanding balance on this account, which was placed
  for collections with Credit Control on May 11, 2023. This office does not have
  direct knowledge of the consumer’s payment or its application in November 2022
  as that transaction predates placement with this office by 6+ months.

  If the consumer has any questions or needs further
  assistance from Credit Control regarding activity on or after May 11, 2023, she
  can contact **** *******, Director of Operations for Credit Control, LLC at
  ###-###-####. Additional inquiries regarding prior transactions or the remaining
  balance of this account can be directed to the creditor, ******* ********, at ###-###-####.

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 2 notices from this organization requesting payment for credit card debt for a **** of America credit card. I dont have a relationship with **** of America. When I called them they asked for my social security number over the phone in order to resolve the issue

  

  Business Response

  Date: 05/26/2023

  We are in receipt of the complaint of *************************,forwarded to our office through the portal on May 23, 2023.  Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, **** of ****************** reviewing our file, we find that we received a call from the consumer on May 22, 2023.  In order to validate that we were speaking to the correct party, our representative asked the consumer for the last 4 digits of his social security number.  The validation process allows ** to ensure that we are not disclosing any of the consumers personal information with anyone other than the consumer.
  During this call, the consumer advised our representative that he does not have a relationship with **** of ************** At that point, our representative provided the consumer with the phone number for the **************** at **** of *********** transferred the call to the ****************, so they could assist him further. 
  We have closed our file regarding this account and returned it to **** of ************** If the consumer has any questions or needs further assistance regarding his Fraud claim, he can reach out the **************** at **** of America directly at **************,between 9:00 am 9:00 pm EST on Monday through Friday, and they will be happy to assist.

  Customer Answer

  Date: 05/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed by credit control llc They have sent me letters stating I owe money without any information about the alleged bill and they are making harassing calls . I do not owe any money and this is a scam

  

  Business Response

  Date: 05/04/2023

  We are in receipt of the complaint of ***** ****, forwarded to our office through the portal on May 4, 2023.  Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client.

  In reviewing our file, we find that this account was placed with our office for collection on April 20, 2023, at which time we sent our letter of representation to the consumer.  We have not had any contact with the consumer, and were not aware of any dispute of this account.  As the consumer has requested that we cease communication we have placed this account into a cease status, pending recall by our client.  Credit Control, LLC will perform no further collection activity regarding this account.

• Initial Complaint

  Date:04/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Collection Agency is seeking money from me and has the wrong person. I tried many times to tell this Collection Agency to stop harassing me and it just keeps getting worse. They call me all hours of the night. They call me on Holidays. They have come to my house banging on my door threatening me and have harassed my friends and neighbors. They have also been following me.

  

  Business Response

  Date: 04/15/2023

  We are in receipt of the complaint of ******* *********, forwarded to our office through the portal on April 15, 2023.  Upon receipt of your correspondence we documented this complaint and conducted our investigation into the concerns raised by Mr. *********.

  In reviewing our file, we find that we have placed several calls in an attempt to reach Mr. *********, however we have not had any contact.  Regarding Mr. *********'s concerns that someone from our company has knocked on his door or is in some way following him, please be advised that we are not located in his area of the country, nor do we have anyone attempt to make in-person contact with any consumer at any time.  It appears that Mr. ********* may have us confused with someone else who is also attempting to reach him.  We have documented our files and placed the accounts into a hold status, pending recall by our client.  Credit Control, LLC will perform no further collection activity regarding the 2 files for which we were attempting to reach Mr. *********.

  Regarding Mr. *********'s concerns with any credit reporting, please be advised that at no time has Credit Control, LLC ever reported the accounts in question to any credit reporting agency.

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving texts and phone calls about a Verizon bill but I've never had any kind of service through Verizon so why are they contacting and harassing me several times a day I tell them they have the wrong number and they have the wrong person and they keep doing it that is very disrespectful especially when they call it times that I need to focus on my work and they distract me they bother me that harass me they blow my phone up call me back to back they give me attitude when I talk to them and I just can't deal with it they are so unprofessional and very rude I've changed my number and they still got my number again and contact me I'm about to report them to the Federal Trade Commission I don't know what else to do they should have to compensate me for my troubles because they are wrong and it's causing me emotional distress I work a third shift job 11:00 to 7:00 they call me throughout the day when I'm trying to sleep and it's just I can't take it anymore I'm so stressed out I can't focus at work anymore cuz they constantly call me and it is just causing major problems in my everyday life for something that has nothing to do with me yeah I think I'll get a lawyer because they should compensate me for their mistakes and harassment or we could settle without lawyers by the way I should be harassed several times a day for something I didn't do they were in the wrong not me so for the harassment the emotional distress that I get they should compensate me to make this right thank you and have a great day I will allow a little time if not I'm getting a lawyer thank you for your time and consideration on this matter

  

  Business Response

  Date: 04/07/2023

  We are in receipt of the complaint of ***** ****, forwarded to our office via the portal on April 7, 2023.  Upon receipt of your correspondence, we documented this complaint and conducted our investigation into the concerns raised by *** **** in his complaint.  In reviewing our file, we find that we had texted the number supplied by *** **** in his complaint, attempting to reach another individual.  We were not aware that we had a wrong number for the individual we were trying to reach.  Our records indicate that we received responses to our message yesterday, April 6, 2023, however as the responses we received were simply profanity, our system was not able to recognize the responses and therefore the responses did not trigger the automated "opt out" process.  If *** **** had responded "STOP", as stated in our message, the system would have immediately opted out his phone number and he would have received no further communications other than to confirm we had removed his number.  *** ****'s responses appeared on a report this morning of unrecognized responses from the previous evening, and upon review by a member of of our communications team we have removed the number supplied by *** **** from our file.  We apologize to *** **** for any inconvenience as a result of our attempts to reach our party at his phone number, which we were not aware was a wrong number.

• Initial Complaint

  Date:03/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was initially contacted by ****** ******** regarding debt collections. The representative failed to answer my question regarding the purpose of the call and the specific bill it was pertaining to. Upon answering the call I was asked private information to “verify” and when asking what it was regarding I was met with abrupt, hostile and coercive speech. The employee refused to answer what specific bill it was regarding. She spoke in a raised tone of voice the entire time and instead of answering my question she said she was marking the bill as an attempted collection and hung up. I hope the company is aware that the actions of their employee made them liable for legal action had I been directly impacted. That being said I called back because my initial concern was that it was a fraudulent call and was under the impression I paid every debt off. A new representative answered and was polite and when asked which company they collected on behalf of, I recognized it and was content paying the amount. Sometimes things slip through the cracks. However I wanted to make the supervisor aware of the previous call. **** ***** said he would review the call and apologized. After being transferred back to pay my claim with ***** ******** who provided SUPERIOR customer service, I would here **** ***** in the background heckling, laughing and making fun of the complaint. I asked to speak to him again and made him aware I could here everything he was saying and understood he saw no issue with the previous employees demeanor. That being said, I hope the company is aware of the legal liability that ****** ******** and **** ***** hold. It is illegal to falsify financial documents and attempted collections. It is illegal to withhold company names that are collecting and then falsifying actions regarding the call. Regardless of the horrendous and unprofessional behaviors of ****** and ****, understand that **** ***** condoned the illegal business practices of ****** *********

  

  Business Response

  Date: 03/21/2023

  We are in receipt of the complaint of **** *******,
  forwarded to our office through the portal on March 18, 2023.  Upon receipt of your correspondence, we
  documented this complaint and initiated our investigation into the concerns
  raised by the consumer in this complaint.

  
  We have reviewed the call recordings of both the consumer’s
  initial contact with our agent Ms. ******** , as well as the call during which
  the consumer spoke with one of our supervisors, Mr. *****.  During the first call, the consumer first did
  not want to identify herself unless our agent disclosed information regarding
  the reason we were calling.  As you are
  no doubt aware, for the protection of the consumer’s personal information, we
  are required to validate that we are speaking to the correct party before we
  are able to disclose any information.  Our agent then provided a portion of the consumer’s information, and the
  consumer provided the remainder of the information needed to validate that we
  had the correct party.  Our agent then
  attempted to provide the disclosures we are required to state prior to
  disclosing any information relating to an attempt to collect a debt.  The consumer refused to allow the agent to
  complete the required disclosure.  The
  consumer interrupted and spoke over our agent each time she tried to provide
  the disclosures so that we could move forward and provide her with all of the
  information she was asking for.  This
  occurred several times, and our agent tried to explain that she was trying to
  read the disclosure she is required to provide, at which time the consumer said
  no, and told the agent she was being extremely hostile.  When the agent tried again to explain that
  she was not being hostile, she just needed to provide the disclosure before we
  could continue, the consumer stated that our agent was violating the law.  At that point our agent ended the call.

  
  While we absolutely understand the consumer’s frustration,
  wanting our agent to answer her questions and provide the information she was
  asking for, we are bound by law to first validate that we are speaking with the
  correct individual, and then to provide the disclosures we are required to
  provide before we can hold any conversation or disclose any information in
  connection with our attempt to collect a debt.  By refusing to allow our agent to complete these steps, the consumer
  left our agent with no alternative but to end the call without disclosing any
  information regarding the debt.
  Regarding the 2nd call, we find that on that call
  the consumer both validated her identity and allowed the agent to complete the
  disclosures at the outset of the call, and as a result the agent was able to assist
  the consumer in resolving this account.  During that call, the consumer also spoke with Mr. *****, who is one of
  our supervisors, regarding her dissatisfaction with the previous call.  Once she was back on the phone with the agent
  who was assisting her the consumer asked to speak to Mr. ***** again, and
  stated she could hear him in the background laughing at her complaint.  Mr. ***** states that he was speaking to
  someone else in proximity to the agent who was speaking to the consumer, but he
  was not in any way speaking about the consumer.  As the consumer was clearly irate in confronting Mr. ***** about what
  she believed she had heard, Mr. ***** did not attempt to push back on anything
  the consumer was saying.  Instead, he
  asked the consumer if there was anything else he could do to assist her, and
  then passed the call back to the agent, who completed the arrangement with the
  consumer to resolve the account.

  
  After reviewing both calls, we believe that both the agent
  on the first call and the supervisor on the 2nd call should have
  taken steps to de-escalate the situation and to attempt to resolve the
  consumer’s frustrations.  Our Compliance
  team is reviewing both call recordings with the Operations team at the site in
  which the calls were handled, and coaching will be provided to both employees
  regarding their handling of these calls and what should have been done to attempt
  to de-escalate.   We apologize to the
  consumer for the dissatisfaction she experienced while interacting with our
  team members, and we thank her for escalating her concerns so that we can
  address the issues with both employees.

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a letter from Credit Control LLC saying that CC wants to collect $38,114.24, calling this a debt originally owed in 2008 in the amount of $19,707 with $18,407 in accumulated interest. This is a fraud. I have never owed this unpaid amount of money to anyone other than a bank financing a home or a bank financing a car. I simply never accumulated this debt and interest and have an idea that CC LLC bought my name from another debt-collection service that must have invented the whole situation from whole cloth. Extremely odd that CC LLC would contact me in my old age when I have no income other than ****** ******** and ** **********. They seem to target the elderly with their scheme. I owe nothing and thus will pay nothing.

  

  Business Response

  Date: 03/07/2023

  We are in receipt of the complaint of ******* ******, forwarded to our office through the portal on March 7, 2023.  Upon receipt of your correspondence, we documented this complaint, and forwarded a copy to our client.

  In reviewing our file, we find that this account was placed with our office for collection on February 16, 2023, at which time we sent our letter of representation to the consumer.  We have not had any contact with the consumer, nor have we ever received any correspondence from the consumer advising of any dispute of this account prior to this complaint.  While we would normally request documentation from our client to validate this debt, so that we could assist the consumer in resolving this dispute, unfortunately since the consumer expressly stated the desire that we cease communication we are not able to assist the consumer any further.  We have placed this account into a cease status pending recall by our client.  Credit Control, LLC will perform no further collection activity regarding this account.

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if and only if, the last sentence in the business response means what it says, that is that this credit agency will leave me alone, period.
  
  
  
  Sincerely,
  
  
  
  ******* ******