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Business Profile

Sporting Goods Retail

Soccerpro.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-30-2022 I ordered 2 jerseys as Christmas gifts. I received a confirmation and expected to receive a shipping confirmation. On 12/9/2022 I reached out by email and never received a response. I called today and have been on hold for 2 and a half hours. These are XMAS gifts so I need to know if they intend on fulfilling so I can get my sons alternative gifts is not. I'm very frustrated and wondering if a scam

    Business Response

    Date: 01/25/2023

    Hi,

     

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We shipped off your order on December 16th, 2022. We have not received any responses or emails from you since we shipped your order, but please let us know if you have any questions or concerns. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business.

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered merchandise from Soccer Pros website on November 29, 2022, and it was supposed to ship in 4-10 business days. I never received a shipping confirmation, so I tried to contact them. I have now emailed them three times, called multiple times and stayed on hold for over 2 hours, left voicemails and even messaged them on Facebook. To date, none of these attempts have been responded to by Soccer Pros. At this point, it looks like this is a scam website who has taken my money ($200).

    Business Response

    Date: 01/25/2023

    Hi,

     

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have shipped your order on December 15th, 2022 via ****. Please let me us know if you have any questions or concerns regarding your order. Once again, I do apologize for the late response and any inconveniences this may have caused. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 



  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some cleats and it’s almost been a week with no update on my order, it says they’ll process orders in 24 hours or less but i’m still on processing. I’ve tried calling and emailing them but neither work. This place is a scam do not order from them, huge mistake

    Business Response

    Date: 01/25/2023

    Hi,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have shipped off you order on December 28th, 2022 via ***. We have not had any responses or emails since we shipped your order, but please let us know if you have any questions. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business.

  • Initial Complaint

    Date:12/09/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 11/28 for a soccer jersey. I was charged that same day for the jersey, $90. It's been almost two weeks and still have not received the jersey. I've called three times, waiting on hold for 40-45 minutes each time, and no answer. I've called at 1pm, 4:30pm and 6pm, hoping it was maybe the time I was calling. I've also sent four emails and have not gotten a response. Not sure what else to do at this point. Doesn't seem like anybody actually works at this company, and it's a scam.

    Business Response

    Date: 01/25/2023

    Hi,

     

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. According to our system we only received 2 emails from you, which we responded with your tracking information for your order. We have not received any responses from you since we presented the tracking information, but please let us know if you have any questions. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business.

  • Initial Complaint

    Date:12/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a USWNT jersey Youth XL on November 28th 2022. I received a confirmation email right away and I got an alert from my credit card company that my credit card had been billed for the jersey. I paid for shipping which should have delivered my package in 4-10 business days. I never received another email from the company with shipping information such as a tracking number or estimated date of arrival. I have tried to email the company multiple times to check on the status of my order with no response. I have tried to call and speak to someone at SoccerPro and was unable to reach anyone as no one answers the phone, there is no way to leave a message. I waited on hold for 20 minutes one day without anyone picking up or being able to leave a voicemail.

    Business Response

    Date: 01/25/2023

    Hi,

     

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. Through email, we have come to an agreement and have shipped your order off on December 10th, 2022. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 


  • Initial Complaint

    Date:12/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I ordered one of the cleats on soccerpro**** and when I go to checkout I chose 1 business day shipping for $30 dollars and it's has been like 4-5 days already and I need it QUICK but nothing has arrived. At this point I don't even need it anymore and I want a refund of total $252.74 dollars back. I even email and called but no one answer. I haven't even see a single email from the day I purchase the item about shipping or tracking information even until now. So I just hope I could get a refund of total $252.74 dollars back.

    Business Response

    Date: 01/25/2023

    Hi,

     

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have come to an agreement through email, but your order was returned to our facility and you were issued your refund on December 23rd, 2023. Once again, we do apologize for the delay and any inconveniences we have caused. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business.

  • Initial Complaint

    Date:12/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a size 10.5 in cleats (see attached)-they sent a size 10. No one answers when you call and they don't respond to email. Now they want me to return them, pay for them to be shipped to them and hopefully they will send the right size. I won't have them in time for Christmas!

    They should be sending my the right size that I ordered and also sending me a return with posting paid.

    Business Response

    Date: 01/25/2023

    Hello,

     

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We also apologize for shipping the incorrect size of cleats to you. Through email we offered a free return label, which you thought you had to pay for, but we cover all shipping fees if it was a mistake made by SoccerPro. So the shipping was covered by SoccerPro and we ended up shipping you your correct pair and size of cleats on December 15th 2022. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

  • Initial Complaint

    Date:12/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a couple items from Soccer Pro. They charged my credit card, but I never received an email confirmation of my order or shipping confirmation. When I reached out to them by email to check on the status of my order, I received no response. I also tried calling the phone number listed on their website, waited for an hour on hold and no answer. I tried calling again and waited on hold for two hours and still no one answered. This company appears to be fraudulent and I have opened a claim with my credit card provider.

    Business Response

    Date: 01/25/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. Your order ****** was fully refunded on December 8th, 2022. Once again we apologize for the delay and inconvenience, but here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

     

  • Initial Complaint

    Date:12/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered cleats for my daughter’s indoor soccer season and they were never received. I tried calling company during business hours 5 different times and phone says they are closed and cannot receive messages due to mailbox being full. I cannot check order status online because I did not create account. There is no way to speak to anyone or get information on the order and the soccer season has started already. I want a full refund on these shoes!!
    Order number ***********

    Business Response

    Date: 01/25/2023

    Hi,

     

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We shipped out your order on December 3rd 2022 via UPS. You did mentioned you needed a different pair of cleats, so we offered a free exchange for another pair or size in the cleat, but we did not receive another response from you. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 


  • Initial Complaint

    Date:12/06/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is FRAUD! I ordered one pair of cleats for my son and was charged for two pair. I also paid for 2 day shipping but have not received the order. This is over $600. Then, they have not responded to any emails. I have called multiple times and stay on hold for over an hour and no one ever answers. I then tried to leave a voicemail, but that is not an option. I called early this morning again and it says that the voicemail is full and they cannot leave messages. This company needs legal action taken as their customer service is horrible, this is fraudulent, this is stealing. They charged me twice. Each transaction $309.99. This was on 12/2/22.

    Business Response

    Date: 01/25/2023

    Hi *******,

     

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We also apologize for our website charging you twice and creating a you two orders. Through email we have come to an agreement and have issued the refund for the duplicate order. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

Soccerpro.com is NOT a BBB Accredited Business.

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