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Business Profile

Sporting Goods Retail

Soccerpro.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Reviews

Customer Review Ratings

1.7

Average of 66 Customer Reviews

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Review Details

  • Oscar S

    Date: 01/20/2023

    Lack of customer service, nobody replies to the e-mails, nobody answers the phone and there is no way to leave a message. Order #********* wasn't refunded completely.

  • Rob A

    Date: 01/20/2023

    Ordered on Dec 20th 2022 and still haven't got my package!

  • Sam T

    Date: 01/17/2023

    Sam T

    Date: 01/17/2023

    I wish I could give less than 1 star!!!! Do not order from this company!!! You will never receive your order and you will never get in contact with anyone from customer service. They are thieves! Unfortunately, when I was desperate for a particular player's jersey for my son for a Christmas present, I ordered with them because they were the only ones who showed they had it. DON'T MAKE THE SAME MISTAKE!!! There are SOOO many other reputable companies to order from!!

    Soccerpro.com

    Date: 01/24/2023

    Hi ********,I do apologize for the lack of customer service and delay on your order, but we have issued a full refund on your order. Due to the World Cup and holidays coinciding this year we experienced an unprecedented volume of orders, specifically customized jerseys. That high volume of orders, plus inclement weather caused shipping delays to our warehouse. Due to these delays we were unable to deliver orders in our usual timely manner. For this we sincerely apologize for the inconvenience during the holidays.SoccerPro CSR

  • Brenda M

    Date: 01/13/2023

    Brenda M

    Date: 01/13/2023

    Very fast delivery....I ordered my daughter's soccer cleats on January 10th and received them on January 13th. After I ordered them I saw a post on ******** that they were a scam so I have worried for three days for nothing. I did make sure when ordering that the shoes were in stock before placing my order. I haven't used customer service so I don't know if they answer or not. Great place to order soccer cleats....

    Soccerpro.com

    Date: 01/23/2023

    Hi ******!Thank you for the kind words in your review, we thank you for your business and hope you have a great day!

  • Jose A

    Date: 01/06/2023

    Jose A

    Date: 01/06/2023

    This is real I got my order in 3 days I saw the reviews and I almost believe them but then they came today and it does come other people are lying

    Soccerpro.com

    Date: 01/23/2023

    Hi ****,Thank you for ordering with SoccerPro and we appreciate your business! Thank you for taking the time to leave a review!

  • Russell G

    Date: 01/06/2023

    Russell G

    Date: 01/06/2023

    SoccerPro.com has no customer service whatsoever. I tried to call them several times and waited for hours with no answer and no way to leave a message. Multiple emails were sent with no response. They sent the wrong size jersey notwithstanding that the order had the correct size, the email confirming the order had the correct size and the invoice with the item shipped had the correct size. I did return the item and saw that I received a credit by checking my credit card account. However, I have heard nothing from the company. The item was intended to be a Christmas gift which we ordered on November 30. The wrong size arrived a few days before Christmas.

    Soccerpro.com

    Date: 01/24/2023

    Hi *******,I do apologize for the mistake and lack of customer service. Due to the World Cup and holidays coinciding this year we experienced an unprecedented volume of orders, specifically customized jerseys. That high volume of orders, plus inclement weather caused shipping delays to our warehouse. Due to these delays we were unable to deliver orders in our usual timely manner. For this we sincerely apologize for the inconvenience during the holidays.SoccerPro CSR

  • Charles P.

    Date: 01/03/2023

    Same as everyone else. Ordered a Jersey on 12/02/2022. We still have yet to receive it nor even an update about delivery. All the links are broken in the confirmation email.
    Also, if you check a 'Whois Database' for soccerpro.com, you'll notice that the domain has been flagged for abuse, yet, their website is still up. This website needs to get taken down ASAP. If I could give 0 stars, I would.

  • Carter D

    Date: 01/02/2023

    Carter D

    Date: 01/02/2023

    Like all the other reviews below...I too believe I've been scammed. Ordered a jersey for my 12 year old over a month ago. I've called several times now, emailed several more times...no response at all. Anyone know how we can get our money back?

    Soccerpro.com

    Date: 01/24/2023

    Hi ******,I do apologize for the lack of customer service and delay on your order/refund. You have been issued a full refund on January 20th 2023. Due to the World Cup and holidays coinciding this year we experienced an unprecedented volume of orders, specifically customized jerseys. That high volume of orders, plus inclement weather caused shipping delays to our warehouse. Due to these delays we were unable to deliver orders in our usual timely manner. For this we sincerely apologize for the inconvenience during the holidays.SoccerPro CSR

  • Jj M

    Date: 12/28/2022

    Jj M

    Date: 12/28/2022

    Overall bad and stressful experience. Used Soccerpro.com to get a gift for a family member. Tracking for the package was very hard to find and they didnt respond to emails and when I called I was left on hold for about an hour. Would definitely choose soccer.com next time.

    Soccerpro.com

    Date: 01/24/2023

    Hi *****,I do apologize for the lack of customer service and delay on your order. Due to the World Cup and holidays coinciding this year we experienced an unprecedented volume of orders, specifically customized jerseys. That high volume of orders, plus inclement weather caused shipping delays to our warehouse. Due to these delays we were unable to deliver orders in our usual timely manner. For this we sincerely apologize for the inconvenience during the holidays. Please check your email for an update on your order.SoccerPro CSR

  • Janet H

    Date: 12/27/2022

    I ordered a $100 jersey on December 6 thinking it would arrive in time for Christmas. I received a confirmation email the same day. The **** day business window came and went. Christmas came and went. Over the course of two weeks, I emailed twice, Facebooked twice and called twice. I stayed on the phone for at least 20 minutes each time I called. The repeated automated response says that "a staff member will be with you shortly." Zero responses. Zero customer service. This is absolutely the worst customer service ever. I plan to stop credit card payment asap and will never order from this company again. Buyer beware.

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