Complaints
Customer Complaints Summary
- 56 total complaints in the last 3 years.
- 28 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 01 *************** CARE 4, I do not have a contract with M C A Management company, they did not provide me with the original contract as i requested.
Business Response
Date: 11/17/2024
******* has never contacted us and asked for anything. He has ignored all attempts from us. I have attached a copy of the proof of debt along with his signature agreeing to pay the bill.Initial Complaint
Date:10/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with TOTAL ACCESS URGENT CARE, I do not have a contract with MCA MANAGEMENT COMPANY, they did not provide me with the original contract as I requestedBusiness Response
Date: 10/10/2024
I have attached proof of the debt along with signed financial obligation by Terrance. He has not once contacted us to try and get this resolved. He is now working with a lawyer and we are also working with them.Initial Complaint
Date:10/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with total access urgent care. I do not have a contract with MCA management co. They did not provide me with the original contract as requested.Business Response
Date: 10/07/2024
She has not contacted us one time to get this resolved. I have attached proof of the debt. She didn't pay her urgent care visit so the account went to collections. We don't have to have a contract with her. Once she decided to not pay the doctors for their services, it came to collections. The urgent care tried to get her insurance that she gave to pay the bill but the rep from Cigna told them her eligibility ended on 2/28/21. Her date of service was 4/13/21, so she gave them bad insurance.Customer Answer
Date: 10/07/2024
Complaint: 22385804
I have reviewed the business' response and am rejecting it because:I never did business with MCA management co so therefore why are you reporting a debt that I did not ever have.
Sincerely,
Fierra EdwardsBusiness Response
Date: 10/08/2024
My answer stands firm. This is a legitimate balance. She is welcome to contact the billing department at Total Access Urgent Care. I got all the information from them. Again she has not contacted us or them to get this resolved and the bill is from 2021Initial Complaint
Date:10/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove negative of my credit report update correct current infoBusiness Response
Date: 10/01/2024
Please see the attached proof of debt. We will not remove this from his credit since he owes it. He has filed numerous complaints and disputes and the answer is the same. He went to urgent care 4 times, was treated and didn't pay. I am sure he doesn't work for free and the doctors and nurses that treated him 4 times don't want to work for free either.Customer Answer
Date: 10/03/2024
I have made payments for accounts there is multiple accounts reported to my credit report please update to paid off and settled and remove of my credit immediately it is hurting my credit and i need it removed as i paid it unless you can provide different i have paid itCustomer Answer
Date: 10/04/2024
All accounts have been paid in full update the payments on credit report and remove negative of my credit report immediately. It is hurting my credit and needs to be removed as it is paid off.Business Response
Date: 10/08/2024
After I sent proof of the debt through this complaint, he paid the entire billInitial Complaint
Date:08/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt MEDICAL COMMERCIAL A. I do not have a contract with this collection agency. They did provide me with the original contract as requested.Business Response
Date: 08/25/2024
We talked to him on 1/23/23 and explained what this was for and sent him proof of debt. He made a payment on the account on 4/26/23. We have tried to reach him numerous times after that with no luck. I am not sure what his complaint is. He can call our office anytime and we can work with him.Initial Complaint
Date:08/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The account is not mine and i am not liable for this account. I asked them to validate it and they could not provide the information. 15usc 1681 and 15usc 1692Business Response
Date: 08/05/2024
He has never called or contacted us about this bill. I have attached proof of debt with the same address as he has listed.Customer Answer
Date: 08/06/2024
Complaint: 22089515
I have reviewed the business' response and am rejecting it because:
ANESTHESIOLOGY) MCA MGMNT CO (Original Creditor: WESTERN ANESTHESIOLOGY) TransUnion Experian Equifax Account #: ********* ********* Account Type: Collection Collection Account Type - Detail: **************************** Code: Individual Individual Account Status: Derogatory Derogatory Monthly Payment: - - Date Opened: 03/25/2021 03/01/2021 Balance: $1,080.00 $1,080.00 No. of Months (terms): - - High Credit: $1,080.00 $1,080.00 Credit Limit: - - Past Due: - - Payment Status: Collection/Chargeoff Collection/Chargeoff Last Reported: 02/03/2023 02/01/2023 Comments: Account information disputed by consumer, meets FCRA requirements Consumer disputes this account information ********************** Subject has not satisfied debt. Date Last Active: 02/03/2023 02/01/2023 thank you
Sincerely,
*********************Business Response
Date: 08/07/2024
I don't understand his reason for the rejection. He doesn't say it is not him and we provided proof of the debt. He can call us at ************ and we can get this straightened out.Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **** Home Inspection LLC. I do not have a contract with Medical Commercial Audit. They did not provide me with the original contract as requested.Business Response
Date: 07/16/2024
She wrote a bad check for the inspection, see attached. We did send her proof of debt back in 2019 when she requested it. We have talked to her several times. The name on the check and her current email she put on this dispute, matches. Her current address on S Meramec links to the address on the check where she was from 2019-2020. The check is her contract.Customer Answer
Date: 07/18/2024
Complaint: 21993599
I am rejecting this response because:MCA ***************** has not provided me a contract between MCA ***************** and myself with a written signature showing that I have a liable debt and that I am to legally pay their *****************. I am writing to notify you to cease and desist all collection activities related to the above-referenced account immediately. This notification is being sent pursuant to the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1692c(c).
I dispute the validity of this debt. Additionally, under Missouri law, the statute of limitations for debt collection on this type of debt has expired. According to Missouri Revised Statutes, Section *******, the statute of limitations for most debts, including medical debt, is five (5) years from the date of the last payment or the date the debt became due. Based on my records, this debt is beyond the statute of limitations.
Given that the statute of limitations has expired, any further attempt to collect this debt is unlawful and a violation of the ****** If you persist in collection efforts, I will not hesitate to report your actions to the ************************ (FTC), the ************************************ (CFPB), and the Missouri ************************* for violation of federal and state law.
Furthermore, under the ****** 15 U.S.C. 1692g(b), I am requesting verification of this debt. Specifically, I request that you provide a copy of the contract or agreement bearing my signature that obligates me to pay the debt to your collection agency. If you cannot provide such documentation, you must cease all collection activities and remove any information regarding this debt from my credit report.
Please confirm in writing that you have received this notice and that you will cease all further collection activities. Additionally, please provide written acknowledgment that the debt is time-barred and that you will not report this debt to any credit reporting agencies, or that you will remove any previous credit reporting associated with this debt.
Thank you for your prompt attention to this matter.
Sincerely,
*************************Initial Complaint
Date:07/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with MCA MANAGEMENT COMPANY. I do not have a contract with this collection agency. I did not sign any paperwork with this company. They did not provide me with the original contract as requested.Business Response
Date: 07/10/2024
Please see attached proof of debt. She has never contacted us and tried to resolve this. She is opening the emails and the mail has not returned. As far as the contract goes, we have a contract with Total ****************** to collect their past due balances. Her account was turned over to us due to her non payment.Customer Answer
Date: 07/11/2024
Complaint: 21966961
I am rejecting this response because: I did not sign a contract with this collection company.
Sincerely,
*****************************Business Response
Date: 07/11/2024
Since your account is past due, creditors can legally send your account to collections. You are welcome to pay themCustomer Answer
Date: 07/12/2024
Complaint: 21966961
I am rejecting this response because: I'm not aware of any contract with MCA Management and when I filed this complaint with the BBB the company shows as not registered with the state.
Sincerely,
*****************************Initial Complaint
Date:05/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with RICHMOND HEIGHTS FIRE DEPARTMENT. I do not have a contract with MCA MGMNT **, they did not provide me with the original contract as i requested. Also i requested the debt purchasing contract MCA MGMNT ** had with the original creditor.Business Response
Date: 05/16/2024
She already filed a CFPB complaint where we provided the proof of debt. She never contacted us prior to that complaint. She had 30 days to dispute the validity of the debt which she did not. The fact that she didn't pay her past due ambulance bill allows our client to send it to collections. We don't need a contract with her to collect a debt. This bill is from 2021 and she has not done anything about it. I have attached proof of debtInitial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with MCA MANAGEMENT COMPANY, I do not have a contract with MCA MANAGEMENT COMPANY they did not provide me with the original contract as I requested.Business Response
Date: 05/06/2024
She has never contacted us but she has gotten our letters and opened our emails. I have attached proof of the debt with her signature.Business Response
Date: 05/06/2024
One more thing, we never received that letter that is attached here. There is no date or address on the letter.
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