Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not for this debt and i donot have the contract with MCA MGMNT CO plus they do not provide me wtih the orginal application like i asked

   

  MCA MGMNT CO
  **** **** ***** ****
  High Ridge MO, 63049

  

  Business Response

  Date: 08/16/2023

  ****** already filed a BBB complaint on 10/14/22 with an ID of 18222110 & 11/13/22 with an ID of ********.  We already sent her proof of the debt with her signature.  The responses are the same as the last two times she filed the complaint.  

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/14/2023, I received an email in violation of the Fair Debt Collection Practices Act and HIPAA, wherein MCA Management Co. disclosed that it was attempting to collect a debt without first confirming they had positively identified the consumer they were attempting to reach. See the attached violation.
  
  Collection agencies are not allowed to give out health information to someone who was not confirmed to be the consumer, per their verification process.

  

  Business Response

  Date: 08/15/2023

  The email address was provided by ***** when she visited the clinic and according to Reg F we are allowed to email invoices for past due balances.  We didn't put any treatments or diagnosis on the email just the balance due.  We have taken out her email address and will not email anything else to her.  The balance is still due.  

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has yet to furnish any documentation and has also violated HIPPA and this company has failed to investigate the charges and demand payment on something I'm not responsible for paying.
  1* *** **** section *** * States I have the right to privacy
  
  ** **** * **** section A Section 2: It also states a consumer agency cannot furnish an account without my written instructions
  1* ***** *****

  

  Business Response

  Date: 04/11/2023

  We have not violated HIPAA, once a bill goes unpaid, the provider is allowed to turn the account over for collections.  Secondly, she has never sent a dispute letter asking for the paperwork ( I have attached it here)  We have talked to her several times and each time she claimed she knew nothing about it and hung up on us.  I have attached the client notes where she states she would pay $100 and never did.  She disputed with ****** several times and each time we responded as a valid debt.  The last time she called on 3/31/23 she was extremely rude to our agent and demanded we delete this from her credit.  We offered the client's phone number since she said it was a billing issue (even though the bill is from 2018) and she refused.  She hung up on us again.  

  Customer Answer

  Date: 04/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This letter is completely false! The office stated that the charges were from 2015! labor and delivery charges from 2015!  I had no visits in 2018! The office original creditor told me about this in 2017 but Medicaid covered 100% of my visits. The billing office told me about the bill in 2017, but said it was an error and that it would be corrected, and the Dr. continued to see me. I'm not going to agree to pay something I do not owe.  I do in fact have a voicemail stating the dates of the charges from the office! I never agreed to pay anything because I was 100% covered and if it was *** I was talking to back then and not the billing office at the Drs office, then you provided personal information that indeed violated HIPPA. I'm glad you sent over that "bill" because that will indeed prove this is false charges! 
  
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 04/11/2023

  I am sorry, I thought I sent both PDF's.  See attached.  It shows the other dates too.  Again, please see the notes from the client stating you promised to pay.  If you think these are false, call the doctors office that performed the services.  We have offered that information to you several times and you refused

  Customer Answer

  Date: 04/11/2023

  When I contacted *** over a week ago the agent indeed hung up on my while I was trying to explain the situation to them, she failed listen to what I was saying. All she demanded was a payment. I said I don't owe the payment and she said, "oh well call them" and hung up on me. I also was given the fax number and sent in a debt validation letter 0n 04/05/2023 at 3:50pm. It was successfully sent and came back complete, and it shows the letter that was sent as well and they never sent back anything, but they sent a receipt on here. I would like for them to contact the Dr. office and demand the receipt because that "receipt" isn't accurate and its false documentation. 

  Customer Answer

  Date: 04/11/2023

  You did not offer anything actually, the more paperwork you send just proves me right. I never talked to anyone in 2018 about a payment. I talked to someone May 2018 about 2015 charges. Also, you absolutely did not offer anything to me because if you did, I would have it. It took me writing to the *** in order to receive anything. When I tried to explain, I was hung up on, you record calls you should know. And the Dr continued to see me because it was on their end. Also, the billing codes are false. If you would of gave me this information years ago, I would have had it. I still see the same Dr. Also, the "notes" of me calling never happened. I've been trying to reach out to the office! 

  Customer Answer

  Date: 04/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The all these documents are false and I want this removed from my credit report. Even the call logs are bogus. I never made arrangements are set up payments. The Dr. Office said that to act as if they were contacting me. It states my insurance didn't cover the fees, but it indeed covered it. I still was being seen at the office and they never mentioned it to me after May 2017 because they said they would take care of it. *** should do an investigation before actually sending things to credit bureas hurting people's credit! They only reason I was sent the documents was because I contacted the ***. But thanks for the documents because now I can really prove wrongdoing! And that these codes charged were fraudulent and can take further action. 

  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Customer Answer

  Date: 04/11/2023

  Do me a favor and read through every single line on every page and you will see a lot of discrepancies. Also, if they told me about the $545 charge in 2017 of May, how is it that in 2018 I have charges and where did the 2017 charge go? I guess in 2017 they can predict future charges?  These documents are missing pages. Also, I would like to get the recorded calls. They have mentioned I've contacted them and made arrangements; you should check those lines one by one because it's plenty of errors and things missing on here. You have failed to investigate an error and caused damage to my credit over a period of almost 5 years. 

  Customer Answer

  Date: 04/12/2023

  Also the calls are recorded, and this company never offered any documentation to me. All they have done was told me I need to pay the "debt" and never offered any papers instead they hung up on me.  Also, I have proof of calls, disputes with the credit bureaus over the years trying to dispute this matter, it wasn't until 4/11/2023 they have sent me anything. I'm still a patient at the Dr's office so if they wanted to "get in touch" they would know how to reach me. If the agency would had given me this paperwork, I would have known actually what to get from the insurance. I was told by the office to contact the agency. As I stated, the agency failed to investigate and thoroughly look over paperwork and failed to ask for missing documents. Which indeed they're missing documents which will show proof of false charges. I'm very much aware of the laws and I know my rights. And with the 4/11/23 documents it will prove wrongdoing.

  Customer Answer

  Date: 04/13/2023

  This was a waste of my time and I see the *** validate anything in black and white even if it's false. Not a credible site. 

• Initial Complaint

  Date:02/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 2023- received an alert that a collection item was placed on credit report. After review, learned that account was place by MCA Management. Yet, I have NEVER received notification of debt and/or an opportunity to dispute/validate debt. I have ZERO knowledge of this account. I am requesting the following:
  
  Full deletion/removal of this account from all credit bureaus. Provide date of transactions, medical codes used, location, method of verification, proof of attempt to contact/validate, any other relevant validating documentation.

  

  Business Response

  Date: 02/26/2023

  I have attached proof of the debt. The address we have is the same one she provided here and we sent several notices along with one that stated if we didn't hear from her it was going on her credit. She also received several statements from ***** ****** ****** ****. We both also emailed her and she should have received EOBs from her insurance company. We also left messages for her. She has ignored all of our letters, phone calls, and emails. Her debt is legitimate so we are not deleting this from her credit.

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with MCA MGMNT CO (Original Creditor: ******* ******* ****** ****) and do not have a contract with any collection agency . They do not provide me with the original application like I asked Proof of copy of original application that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If can’t proof all 3 delete this account from credit report as soon as possible!n that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If can’t proof all 3 delete this account from credit report as soon as possible!

  

  Business Response

  Date: 01/11/2023

  I have attached proof of the debt. She has not asked for it before now.  She actually set up a payment plan with us but the payments bounced NSF each time.  We have called her, sent letters, and emails and she has not responded.

• Initial Complaint

  Date:01/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company who isn't the original creditor is harassing me and seeking financial gain. i am not legally obligated to pay them anything due to no original contract between me and them which i would have to provide a signature for any service given.
  
  under the FAIR CREDIT REPORTING ACT , I have the right to privacy which that has been violated.
  the company has threatened to add this account to my credit report which will be defamation of credit to other lenders and employers.

  

  Business Response

  Date: 01/08/2023

  His dispute is incorrect, we are not harassing him.  We have sent  him 2 letters, he emailed us a dispute on 1/4/23 wanting proof of the debt which we provided to him on 1/5/23 (also included here)  He has a medical bill he didn't pay so the medical provider is allowed to send this to collections. He even signed a sheet of paper that says if it goes to collection he is responsible for all fees.  As far as us "seeking financial gain" according to him, we are doing a job to help the client get paid for the service they provided him.  

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disturbed and upset with MCA MGMNT CO has not responded back to me I sent a letter requesting the proof of contract . I need these accounts deleted from my credit report they violating my right
  I AM NOW DEMANDING YOU TO REMOVE THESE TRANSACTION IMMEDITAELY FROM MY CREDIT REPORT AS THEY ARE VIOLATING MY RIGHTS

  

  Business Response

  Date: 11/14/2022

  First of all, she sent that letter that is attached to this complaint to an address we moved from in 2007, so of course we never received it.  Secondly, she already filed a BBB complaint on 10/14/22 that we responded to with the proof of debt.  I attached it again in this response.  She has not once tried to contact us via phone or email.  We have sent her letters, emails and made phone calls but no response.  

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to MEDICAL COMMERCIAL A. They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. 809(b)of the Fair Debt Collection Practices Act and according 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. MEDICAL COMMERCIAL A you are furnishing inaccurate and incorrect information to the consumer reporting agencies.
  The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.
  You and your inaccurate reporting have damaged my livelihood.
  15 U.S. Code § 1681s–2 - Responsibilities of furnishers of information to consumer reporting agencies
  (a)Duty of furnishers of information to provide accurate information
  1) Prohibition
  (A)Reporting information with actual knowledge of errors
  A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
  Duty: a moral or legal obligation; a responsibility
  Accurate: correct in all details; exact.
  Prohibition: a law or regulation forbidding something
  As Defined by The IRS
  Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return.
  The IRS Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!
  Account Number: *********

  

  Business Response

  Date: 11/08/2022

  First of all the letter she attached here is
  dated 11/3/22 which was not even a week ago.  Secondly we already sent her
  proof of debt on 1/23/19 and she never contacted us once to clear this
  up.  She has already turned us into the attorney general and disputed it 5
  times with the credit bureaus which we verified the debt each time.  I
  have attached paperwork showing the original balance due was $149.50 and the
  doctor discounted it to 60 to help her out and she never took care of it.  

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not for this debt and i do not have the contract with MCA MGMNT CO please review this immediately and rmeove this from my credit report

  

  Business Response

  Date: 10/14/2022

  I have attached proof of the debt with the signed "consent to treat" form that states if the bill remains unpaid it could be sent to collections.  She has not contacted us or ******* ******* to resolve this.  

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company about a debt and tried to explain the issue to find out where I needed to send qualifying documents to and was hung up on after being told the account is for my daughter and just pay it. I called back to speak to a supervisor and was again told that this is my daughter just pay the bill. I asked to speak to another supervisor I asked for an email to send my documents to and was told to contact the original company and was told this is your daughter are you serious just pay the bill. I’ve never in life been met with so much unprofessionalism especially while explaining that my daughter was not legally in my custody. All I wanted was an email to send the documents to and they yelled and hung up on me. I did contact the original biller and they are looking into the issue as well. No one should be talked to the way this company talked to me.

  

  Business Response

  Date: 10/12/2022

  This account is from 6/16/2017 and she has never provided the paperwork proving she is not responsible.  All she did was dispute it on * ***** but never called us or sent us any paperwork.  Her mail never returned and she never returned any messages.  We tried to explain to her yesterday that this is her daughter and she called the ambulance but if she had proof to please send it.  We also told her to call the ambulance district to get this straightened out and she refused. We asked her why she didn't provide it in the last 5 years and she claimed she didn't know about it (even though she was disputing it on * ***** and her mail never returned)  We asked her to give us the person (s) that was responsible for her daughter and she said "they are dead"  We did finally have to hang up on her because we were getting no where with the conversation.  We refuse to be screamed at for a 5 year old bill that should have been handled years ago.  

  Customer Answer

  Date: 10/13/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: I’d like the tapes pulled from these calls. I never yelled and I asked for an email to send the information to and was never given one. It doesn’t matter how old a bill is this is when I found out about it and I am handling it. You can see in the response that they have a definite attitude issue and that needs to be corrected as a company.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** ******