Complaints
Customer Complaints Summary
- 54 total complaints in the last 3 years.
- 27 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with MCA MANAGEMENT COMPANY, I do not have a contract with MCA MANAGEMENT COMPANY they did not provide me with the original contract as I requested.
Business Response
Date: 05/06/2024
She has never contacted us but she has gotten our letters and opened our emails. I have attached proof of the debt with her signature.Business Response
Date: 05/06/2024
One more thing, we never received that letter that is attached here. There is no date or address on the letter.Initial Complaint
Date:04/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
not reliable for this debt total access urgent care and never had contract with this companyBusiness Response
Date: 04/22/2024
I have attached proof of debt. She has never contacted us or responded to any phone calls, emails or letters. She signed a contract with Total ****************** and then didn't pay so they sent the account to collections.Customer Answer
Date: 04/30/2024
This is not my debt never had account with collection agency only total accessInitial Complaint
Date:03/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with MCA MGMNT CO, I do not have a contract with MCA MGMNT CO they did not provide me with the original contract as I requested.Business Response
Date: 04/01/2024
She has not contacted our office to try and resolve this. She just keeps disputing it and we keep proving that the debt is still owed. I have attached proof of the debtInitial Complaint
Date:03/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Insert: I am not liable for this debt with MCA MANAGEMENT COMPANY, I do not have a contract with MCA MGMNT CO, they did not provide me with the original contract as I requestedBusiness Response
Date: 04/09/2024
***** has never contacted us. We have had this account for 843 days and she has not responded to any phone calls, emails (we can see she opened the emails) or letters. I have attached proof of debt here showing her signature on the financial form agreeing to pay along with her drivers license, insurance card and an itemization of services provided. She received all of this from Total Access Urgent Care.Initial Complaint
Date:02/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with MCA Management Company. I do not have a contract with MCA Management Company, they did not provide me with the original contract as I requested.Business Response
Date: 02/29/2024
We have had this account for 803 days and she has never contacted us about the balance due. We have sent letters, and made phone calls with no response. I have attached proof of debt as she said she requested that we never sent but again we have never talked to her before.Customer Answer
Date: 03/04/2024
Complaint: 21365012
I am rejecting this response because:
I did not give the company permission to create an account with my information. I was unaware of the account because they never even reached me to inform me it was created. I am recently finding out about this account to which my assistant tried to reach out but got no response.
Sincerely,
**************************************Business Response
Date: 03/05/2024
As I stated before no one has ever tried to contact us and her "assistant" would not be able to talk to us about her bill without permission from ******. As stated in HIPAA, if a bill goes unpaid, any creditor is allowed to turn the bill over for collections. Debtors never have contracts with the collection agency. I am not sure where she is getting her information but it is untrue. As I stated before, our mail never returned and she received notices from us and the original Creditor Total Access Urgent Care.Initial Complaint
Date:02/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am not liable for this debt with Total ******************* i do not have a contract with M C A Management Co.. they did not provide me with original contract as i requested.Business Response
Date: 02/23/2024
His dispute is incorrect, we are not harassing him. We have sent him 2 letters, he emailed us a dispute on 1/4/23
wanting proof of the debt which we provided to him on 1/5/23 (also included here) He has a medical bill he didn't pay so
the medical provider is allowed to send this to collections. He even signed a sheet of paper that says if it goes to
collection he is responsible for all fees. As far as us "seeking financial gain" according to him, we are doing a job to help
the client get paid for the service they provided him.Initial Complaint
Date:12/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not mine. Please delete it from my report.Business Response
Date: 12/27/2023
He already tried stating this was not him through the CFPB. Please see the attached proof of debt with his drivers license which matches the information he provided here.Initial Complaint
Date:12/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with medical commercial audits inc . I do not have a contract with this collection agency medical audits inc, they did not provide me with the orginal contract as requestedBusiness Response
Date: 12/16/2023
****** has never contacted our office and we have had the account since 9/12/19. Our mail has not returned. He has not responded to letters, or phone calls. He has never requested proof of the debt or anything from us. Our first letter that went out on 9/13/2019 stated if he disputed the validity of the debt to request in writing proof which he did not. This is the first time we are hearing anything from him. He is welcome to contact our office and we will help him and provide him with proof of the debt. We will not delete this from his credit report until he can prove this is not his debt.Initial Complaint
Date:11/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been harassing me for 8 years. I called them to take care of a collection that was previously paid by my insurance company and was harassed for payment, called names and yelled at. I was unable to pay and resolve this issue because of being discriminated against for a medical debt.Business Response
Date: 11/17/2023
Her statement is untrue. She called our office demanding for us to do things against our policy. The first agent she spoke with kept telling her our policies and she would not listen. The supervisor told her the same policies while being screamed at. No one called her any names. She then called our client and complained about us, in which they called us and we explained the situation. We have not had all of her accounts for 8 years, so that is impossible and she claims her insurance already paid this so why would she try to pay again? If the bills were paid, we would stop calling her. She and her husband have been trying to negotiate (meaning discount) these bills for a long time and we have never received a payment. Our clients deserve to get paid for their services.Customer Answer
Date: 11/17/2023
I did call to pay for the account and they would not agree to send me an email stating that it would be cleared from my credit report if I paid. ******* had a horrible attitude with me and transferred me to ******** who picked up the phone screaming and demanding things of me. Thats when I hung up and contacted the client and you. Their client was already paid by insurance at the time of the service and are demanding more money on top of what the insurance paid.
My husband called one time last April to negotiate with them and they will not negotiate. They wont listen. I cant pay a bill if they wont work with me.
it is illegal for them to continue to harass me when they wont work with us.
Business Response
Date: 11/20/2023
I am absolutely rejecting this. First off, I reviewed the call and ******* is my nicest sweetest agent that we have. She never raises her voice or says anything out of line. I sit by her and hear most of her calls. She kept telling ****** what our policies are and ****** didn't like them. This balance that she is talking about was not paid by the insurance (see the attached documentation). These anesthesiologist treated her son for a surgery and her insurance applied it to her deductible so the insurance paid zero. If you look at page 2 it shows the balance was $648.00, the insurance paid 0 and wrote off $148.00 leaving her balance due. The anesthesia group tried to get her to pay several times before they sent it to collections. On top of that she still owes 6 other accounts for the same anesthesiology group going back to 2017 with no payments at all. They are nice enough to keep treating them as a family without getting full payment. As far as harassing her, she called US because it is affecting her credit! When you have 7 outstanding accounts you are going to get letters and phone calls which are completely legal. Our policy stands that we will not take this off of her credit while it remains unpaid and we don't send special letters prior to it being paid.Customer Answer
Date: 11/22/2023
Complaint: 20879601
I am rejecting this response because: I have made attempts to pay this debt and they will not resolve it. The conversation lasted about 3 minutes. Thats how fast she got an attitude. She switched me to ******** without telling me and she picked up the phone screaming at me, thats when I hung up. Legally they cannot send me anything from 2017 as the 7 year time frame has passed. I have one collection on my credit that hasnt passed the 7 year time frame and that is what I would like to pay. I never had any interaction with the anesthesiology company outside of this collection agency.It is also illegal for them to talk about my families medical history other than anything I am calling about or to mention anything about them here and certainly they cannot post statements about their procedures here. These are for minor children not adults. Have you heard of Hippa laws? I am sure you dont want a law suit next.
Sincerely,
*****************************Initial Complaint
Date:08/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tam not liable for the debt for ***** ****** ****** ****, I did not authorize MCA Management Co. they never provided me with an original contract as I requested.Business Response
Date: 08/20/2023
****** has never contacted us about this bill. We have had the account for 573 days, sent numerous letters, made phone calls and sent emails with no response. Our mail and our emails have not returned. If he wants proof of the debt he can contact us and we will provide it.Customer Answer
Date: 08/21/2023
Complaint: ********
I am rejecting this response because:
You should have spoke to my insurance and they should have handled this situation instead of it being on my credit report.
Sincerely,
****** *****Business Response
Date: 08/21/2023
We are the collection agency so we have nothing to do with billing or talking to you insurance. ***** ****** ****** **** did bill your insurance and they did a write off and applied the rest to your deductible, which they sent to you in an invoice. I have attached all the paperwork showing how much was billed, how much was written off and how much was applied to your deductible. You also signed a financial sheet stating if they account came to collections you would be responsible for all collection agency fees. The date of service is from 5/26/21 so they gave you plenty of time to work this out before it came to collections.
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