Business Profile

Tire Dealers

Dobbs Tire & Auto Centers

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Complaints

This profile includes complaints for Dobbs Tire & Auto Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

53 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were charged but the problem was not fixed. Told bring it back and we can take a look again to fix it but be charged again !
Business Response
Date: 03/06/2024
To Whom It May ******** The Store Manager and Service Supervisor have been in contact with ******************, in reference to getting windshield wipers repaired at no additional cost.
Customer Answer
Date: 03/20/2024
I appreciate the offer from Dobbs Tire & *********** to fix the items that needed to be fixed. We ended up having to pay for the repair at another business. Windshield wipers were necessary in order to drive the car. I thought they were timely. They responded quickly. We didn't trust bringing our car back to the store after our experience. We would like to know if they will still consider a refund.
Initial Complaint
Date:02/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: Feb 09th 2024 Location: Dobbs Tire & Auto Centers Olivette *********************************** ********* Sienna got serviced on 8th and 9th of Feb 2024.Invoice No: 14-43488 Invoice Amount paid in full: $2,112.45 The business stated several components have been changed but they were unable to produce any evidence such as old components, or photographs.The Service technician and Service manager were rude and not respecting the customer.Request the business to refund $2,112.45 and $1,000 for inconvenience and agony caused to me.
Business Response
Date: 02/10/2024
To Whom It May ****************** facts:
We have completed the agreed upon service on this vehicle. The customer is not reporting a performance issue. I have reviewed audio file of telephone conversation with customer during his authorization. At no time did he ask us to save the old components. In addition, we have invited customer in to any location of his choice, for a ten minute visit to view the items he approved and we replaced. The customer has declined this offer, indicating "that is not good enough for him".
Based on these confirmed facts, his request of a full refund plus $1,000.00 is declined.
Initial Complaint
Date:02/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Location: *************************************************** Our experience with the Dobbs in ************ was fraud. They did a total brake in March of 2021 so when we heard this noise I said they did the brakes 2 1/2 years ago. I had them check them to see if something was needed on my car. This is when the rep called and said a lot of stuff needed replacing and it would be $1100. When I asked him about this, he said he saved me $160 for the pads. They didn&#**;t replace the calipers and now they are wanting to replace the calipers. Since this was a big issue I felt like this is something that has to be stopped. So I had taken my car to *********** dealership and they said nothing was wrong with my car. I would like for Dobbs to pay for the work that *********** did on my car.
Customer Answer
Date: 02/02/2024
I want the business to just contact me through BBB.
Business Response
Date: 02/08/2024
To Whom It May ***************** have attempted to reach ************** on multiple occasions, most recently a letter in ** Mail requesting her tp contact us.

Customer Answer
Date: 02/12/2024
3-30-21 Took vehicle to Dobbs for brakes, bill attached.
1-30-24 hearing brake noise, called. They pulled paperwork, we took vehicle in. Received phone call later that day with what was needed. Almost duplicate of 3-30-21 repairs. Since calipers cleaned and lubed in 2021 - not a complete brake overhaul now. Not covered as complete job.
Also person I was speaking with became aggressive wanting me to authorize repairs and I wouldn't before speaking to spouse. Then the Dobbs employee told me the car was unsafe and dangerous to drive but I still didn't authorize and he hung up. Got copy of new repairs estimate.
I was very uncomfortable with the phone call and felt we needed a 2nd opinion. Called *********** and were informed they have a diagnostic test they can do for our concerns.
1-31-24 Took vehicle to **** dealer with latest estimate from Dobbs so they knew of our concerns. Pointed out that vehicle per Dobbs was unsafe to drive.
We would like the public to know of this tactic as I am sure we are not the only customers who have been told to repair things not necessary.
We are lucky we had the original repair bill and the estimate for the latest.
We would like to get a refund of our cost at *********** showing vehicle did not need what Dobbs indicated to be critically necessary.
Initial Complaint
Date:01/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a oil leak, went to get it repaired, they changed the cover gasket, and now there are other sensors going off in the vehicle. They also left additional tools under the hood of my car.
Business Response
Date: 01/25/2024
To Whom It May Concern:
In review - work order
printed 1/23/24 2009 Pontic G6 176,585 miles
check oil leak. We found 2
items to replace, valve cover gaskets and oil pressure relay switch. The oil
leaks have been repaired.
Mr. ***** came back to note a
tool was left under the hood from our technician. The tool remained in the same
spot from where the technician left the tool. Our store manager *****
********** apologized for the situation and both the customer Mr ***** and
***** agreed no harm done.
Also there was an error code
brought to the attention of the store manager. ***** then hooked up diagnostic
equipment to survey the check engine light. We cleared the code and the code
came back on.The code noted was possibly the instrument panel along with a few
other possibilities. This was completed in the parking lot. We would
offer a free diagnostic ( $164.95 value ) to check and find the issue. When
completing the repairs for the oil leak we remove the hard parts ( valve covers
and pressure switch ) this would not entail removal of additional parts to
create computer issues. We would complete a full diagnostic to share with Mr
***** at no cost and offer a repair estimate of what is found.
Please contact the High Ridge
store manager ***** ********** ************ to set up the appointment for the
full diagnostics.
Customer Answer
Date: 01/26/2024
Complaint: ********

I am rejecting this response because:

Sincerely,

****** *****
Customer Answer
Date: 01/30/2024
They said they fixed 2 things but I was billed for three. The air breather when they took it off is what ripped the wire going to the speed sensor.
Initial Complaint
Date:01/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year my wife went to the bobbs in fenton mo. She needed new tires. She dropped the car off and got a ride home with her mom while I was at work. When they went to pull the car into the bay they told her that it wouldnt start and need a new battery. So she let them put new battery in which she paid for and cost $200 on top of that the tires were 1000 . Throughout the year I notice that she kept needing to get a jump to start her car here and there through out the year. So yesterday Jan 22 2024 I decided to take the battery to ******** to get tested and they said the battery was bad. So we took the battery to ***** because its only been a year and the battery should be under warranty. When we got to ***** and told them what was going on they told us that they didn't sell the type of battery that we brought in. So we look at the receipt and he was right. I haven't looked at the battery until I had to take it out yesterday. So I told the guys at ***** that something isn't adding up. Long story short someone that worked there took the new battery and the good tire we asked them to leave in the car for a spare and put an old battery in her car. We can't prove that of course. All I can say is that I'll never shop at a ***** ever again. If a shop is working on you car check the work before you leave the shop! We got screwed but I hope this helps anyone from going through what we went through.
Business Response
Date: 01/24/2024
To Whom It May Concern:
The Store Manager has spoken with The Thompson's and as a customer service, we have refunded the cost of battery.
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Absolute worst place to get a vehicle serviced. Was told everyday my truck would be ready for pickup, however everyday was a new excuse as to why I couldn’t pick up my truck. Then after spending $8500 to get my truck fixed I go outside to start it and there’s an exhaust leak because the mechanic apparently doesn’t know how to tighten the clamp that holds it together. So after being told multiple times my truck would be ready everyday and it wasn’t, dropping $8,500 to get it back, then having a leak in the exhaust due to mechanic error, I was disgusted as to how all of this was handled. No apologies, given or any type of resolution besides the mechanic tightening the clamp back.

LOCATION INVOLVES;
Located in: ***** ****** ******
Address: * * ****** ****** **** *** ****** ** *****

Hours:
Open · Closes 6?PM

Phone: ***** ********
Business Response
Date: 01/11/2024
To Whom It May Concern,

Spoke with Mr. ****** pertaining his concerns. Vehicle
is completed and in his possession. Issued refund for $300 for customer
satisfaction. Mr. ****** is happy with services as the issue/concerns
have been resolved and settled.
Customer Answer
Date: 01/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Mack ******
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed the tire pressure light went off on my car yesterday evening. Since I purchased all my tires at Dobbs in ******** *******, I went there this morning (12/19)to have it checked. The young man checking the air pressure, said he saw a nail in one of the tires in the rear. I spoke to the man at the counter and he said they could fix it but it would be late afternoon. I stressed to the man that it was really important that I get the car back today. I am a senior citizen and I have an elderly mother that I need to take care of. They gave me a ride home. Five hours later when I didn’t hear anything I called . The manager said they had not even looked at the car yet and it would be later. I became concerned and had a friend drop me off at 5pm to check. They had still not seen the car. The manager was spending time with a younger man and seemed to be avoiding me. When I eventually got his attention I stressed that he had told me it would be taken care of today, if not, i could’ve gone elsewhere. He said it would be taken care of. I let my ride go home. Another younger man came in and said he had a blowout. I noticed the manager immediately helped him. He eventually told me 5:45pm and told me they could not repair it . The tread was too worn.and the Tires were the original tires I bought years ago and had over 80,000 miles. I told him that was not possible, he did not let me finish and said yes it is and walked away. I called my neighbor and she followed me home. I checked my paperwork andI’d replace the tires on April 1, 2021 and they only had 30,000 miles on them. There is no doubt in my mind they were taking advantage of me because of my age and being an older woman. I noticed he was very attentive to the younger male customers and was condescending toward me. I do need to be reimbursed for the tires. I purchased for 2021. The man admitted that the tires were not good and they are under warranty. I will have to spend another day getting this fixed.
Business Response
Date: 01/02/2024
To Whom It May Concern:
The Store Supervisor has been attempting to contact this customer.
Customer Answer
Date: 01/02/2024
Complaint: ********

I am rejecting this response because:
I did respond to their request to discuss and have an email to support it. Since I filed the complaint, I went to my Honda dealer to look over my car. When I went to Dobbs, they told me I had a nail in my tire and my two back tires needed to be replaced. The tread was bad. The person working there was just not responsive and it was close to closing time. I went to my Honda dealer the next day. They looked at every tire, and there was no nail in any tire. The tread was fine. I do not need new tires. The actual cause of the low air pressure was due to faulty tire sensor. They fixed it and I’ve had no issue since. My concern is that Dobbs tried to oversell me something that I did not need. I am a woman who’s over 60 and I can’t get down on the ground to check out all the tires. I have to rely on mechanics to be honest and provide me accurate information. I am very disappointed in Dobbs, and of course will never go back there again.

Sincerely,

****** ********
Initial Complaint
Date:12/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dobb’s Auto Care failed to uphold insurance requirements; failed to align the vehicle and charged monies despite my repeated requests for compliance.
Business Response
Date: 12/18/2023
To Whom Ot May Concern:
In an effort to research this claim further, I will need either an invoice number and or date, Or name listed on invoice.
Thank you.
Initial Complaint
Date:11/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dobbs repaired my car wheel and tire. I was told the car needed 4 new tires, a windshield wiper, and back brakes. I told them to only repair what was needed to get me back the road because I had a 6 hour trip to make to **. When I picked up my car they told me it may need an alignment, but it would be another 1.5 hours before they could check that and it wasn't included in what I already paid. I asked if the car was safe to drive if I got the alignment soon. I was encouraged to get an alignment soon and stated I would. I was never advised the car was unsafe to drive. As soon as I left in the car I knew something was wrong. I was only able to make it a little way down the road to another repair shop. Upon their inspection I was told I should have never been allowed to leave in the car because it was extremely unsafe to drive. The drivers side tires had the wheels embedded in them and the radiator was about to fall out on the ground. The entire frame of the car was bent. I callled Dobbs the next day and they said they told me it was not safe to drive. That is 100% false. Also, the reciept from their work states nothig about that.
Business Response
Date: 11/28/2023
To Whom It May ****************** reference to ********************************. We will be issuing a refund for the tire and wheel that was purchased on 11/6/23. In the amount of $356.16
Initial Complaint
Date:11/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the Dobbs at ********************** for some work on my car. They did the work. When they changed the radiator, they didn't change the hose which was cracked. When I picked up the car, it caused the head gasket to crack. Their insurance said they were at fault. They were supposed to get my car fixed. The work cost more than the car was worth. They paid me for it. I had paid them $1750 for the repair that wasn't refunded as part of the total loss. The insurance said that the shop would refund that amount; they were liable. The shop pointed to the insurance company.
Business Response
Date: 11/06/2023
To Whom It May ***************** 07/02/22 vehicle was brought in for suspension work and we made note of additional services needed which was the harmonic balancer was coming apart and should be replaced. ****** had declined the additional services at that time. On 07/19/22 the vehicle was towed in because the harmonic balancer failed and the serpentine belt had wrapped around the upper radiator hose and broken the radiator inlet. We had advised of all necessary repairs and customer wanted to service what was needed to make vehicle mobile. At that time the radiator, balancer, seals were replaced. After customer had picked up her vehicle she stated the upper radiator hose busted and vehicle overheated. The dealer found the vehicle had overheated and blew a head gasket. ****** insisted this was our fault so we followed proper procedure and turned in an insurance claim on her behalf. After multiple denials from insurance, they finally accepted liability and paid ****** for her vehicle which was moderately more than the vehicle was worth. ****** insisted we refund all her monies from Dobbs Tire and Auto also but our insurance company asked us not to have any more contact with her on this matter. Insurance had stated she had already been reimbursed for more than the vehicle was worth. She had filed a complaint with the Missouri ************************ requesting additional information which was returned to them in a timely manner.
If the initial recommended services were completed then all of this would have been avoided. The facts are she declined services and the damages that resulted were more severe. The vehicle was towed in with no coolant and the harmonic balancer and radiator would've had to have been replaced to just to start the vehicle. The declined services are what lead to this unfortunate situation. Based on these facts, we decline any further refund.
Customer Answer
Date: 11/10/2023
Complaint: 20816248

I am rejecting this response because: They are making up lies and they owe me my money. The adjuster said that I would have to ask the shop back for that money. That money was not included in the total lost. Also, what was the denial based on then turn around and say they are liable. I paid the business to fix my car and you all messed up my car and I asking for the money back that I paid you all. I have a email from Total lose stating to ask Dobbs for my money back. They are running commercials about great customer service but this business does not live up to those commercials. Would you like that email from the total showing to ask the business for my money back.

Sincerely,

*************************

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Dobbs Tire & Auto Centers is NOT a BBB Accredited Business.