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Business Profile

Ecommerce

Swappa, LLC

Reviews

Customer Review Ratings

4.33/5 stars

Average of 158 Customer Reviews

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Review Details

  • Review fromRajiv D

    Date: 02/08/2023

    5 stars
    Great product, wonderful customer service and fast shipping. Very early delivery, very impressed with the ****************************** Policy. Thank you!
  • Review fromErik D

    Date: 01/27/2023

    1 star
    Allows scammers on their platform. Tells you to sort it out with paypal when you get scammed.
  • Review fromPaul F

    Date: 01/25/2023

    5 stars
    I've bought and sold on Swappa 10 + times. Each time, the person I am buying from or selling to has been up front and honest. The listing process is very simple. I enjoy the fact I am able to see the item and can verify it's actual existence. The Swappa staff is VERY quick to respond to inquiries. 15 minutes was my last turn around time for a response. I will be buying and selling tech on Swappa moving forward when needed. Great site. I appreciate the fact it exists.
  • Review fromJohn C

    Date: 12/31/2022

    5 stars
    Excellent and smooth buying experience each time I've used it. I've never had a bad seller, which I think is at least partly due to the community and the fairly stringent requirements Swappa places on the sellers. All in all I keep coming back!
  • Review fromMaureen P

    Date: 12/24/2022

    5 stars
    Excellent buying experience, but like **** or ********** you have to take a chance on the seller. Swappa does what it can, but there is some risk to it.
  • Review fromJames S

    Date: 12/23/2022

    5 stars
    No problems, everything went without a hitch, Phone works and looks as good as new, very pleased with my purchase.
  • Review fromTom C

    Date: 12/23/2022

    5 stars
    Seller was very responsive and provided exactly what was advertised. ****** wanted to use signature upon receipt but I did not want, so the seller with some risk agreed - no signature. In fact the iPhone 11 was delivered into a secure mailbox - so all is good!
  • Review fromRyan L

    Date: 12/22/2022

    5 stars
    Had a great experience purchasing an iPad Pro. Good price and seller was super responsive and shipped out quickly . Received in 2 days. iPad was mint condition as described. Felt safe purchasing with Paypal and Swappa guarantee. Will definitely shop here again. Recommended.
  • Review fromWil L

    Date: 12/20/2022

    1 star
    I was sold a stollen iPhone through this company and within 4 months it was blacklisted. Meaning it was reported stollen and can no longer be connected to any carrier. Swappa is taking no responsibility and allowing for stollen goods to be sold on their site.
  • Review fromRandy K

    Date: 12/15/2022

    5 stars
    Have bought or sold several items over the years, always a good experience.

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