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Business Profile

Ecommerce

Swappa, LLC
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

4.33

Average of 158 Customer Reviews

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Review Details

  • Leonardo r

    Date: 02/17/2025

    Great experience, easy to use. Fees were not bad. Great communication. Definitely will use again. Thank you Swappa. GOD bless

  • steve g

    Date: 02/11/2025

    Purchase of phone went through as expected, everything was fine.

  • Larry L

    Date: 02/08/2025

    My third purchase from them, nice products, no problems to report

  • Richard D

    Date: 01/17/2025

    Been using Swappa for many years and have never had an issue. I will never buy a phone at full price before it's been tested.

  • Psy. D

    Date: 01/12/2025

    Swappa Staff/Management Are Cowards Who Lack Integrity, Is Not Objective, Has Doubled Standards, and Poor Business Practices – DO NOT USE!

    Ugh! I really have no respect for cowards. That energy is so off-putting. I loathe people who behave like that, cower behind anonymity and delusions of grandeur, and empty titles. This is exacerbated when it is done by a place of business…
    Swappa back in the day used to be AWESOME. I had my account for OVER 10 years(~36 sold items, ~18 buys, 5-star rating on ALL sales), with ZERO issues. That is until recently…

    The short:
    I bought an item from an “enterprise” seller. According to Swappa’s own terms, certain data should be available immediately after you remit payment. There is evident contradiction, ambiguity, miscommunication, and hypocrisy in the treatment of laymen sellers and “enterprise” sellers and their FAQ section. Remember, I have plenty of experience with buying, selling, refund, PayPal, returns, fees, etcetera.

    *The “enterprise” seller was unable to provide information that should have been made available and/or readily accessible once payment was tendered, according to their own policies, both parties were in violation of this. As a result I opted to decline moving forward with the transaction and asked the “enterprise” seller to just cancel the order, minutes after they said they did not have the specific device information. Weird.

    They ultimately wanted to assess me a 10% return/restock fee for a device they never shipped out or could even provide me the requested information on and took me through an unnecessary claim with PayPal for almost a week. I reiterate this was dumb and to simply cancel the order/not accept the funds/ or I would be forced to involve PayPal. I waited exactly 24 hours and got nothing. I escalated to PayPal, Swappa deletes my account, I win my PayPal claim, I contact Swappa, no response. Trash

  • Matthew M

    Date: 01/11/2025

    Swappa has been a great experience so far. The equipment we received has been in good condition, and when we did have one problem the seller promptly helped with a return.

  • Wanda B

    Date: 01/08/2025

    Swappa is great place to purchase used or new IT devices. I've purchased phones and tablets here, with satisfaction. Swappa does a good job of vetting sellers and products, so I trust them for purchases.

  • Bohong C

    Date: 01/07/2025

    Been using Swappa for about 4 years now and have a total of 5 purchases and 1 listing. Website is a great place to buy/sell electronics. Moderation is present for every listing, and I really like the process of transactions on items through the website are set up. Cannot recommend Swappa enough!

  • Trrrr J

    Date: 12/17/2024

    My laptop is still in great condition, been using it for about a month now with no problemos.

  • John R

    Date: 11/26/2024

    Have bought a number of phones from Swappa. Every transaction was flawless and smooth. All products exactly as described.

Swappa, LLC is BBB Accredited.

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