Reviews

This profile includes reviews for Evergy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Evergy

  1200 Main St Kansas City, MO 64105-2122

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  Evergy

  111 S Ellis St Wichita, KS 67211-1807

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  Evergy

  1710 Paseo Blvd. Kansas City, MO 64108

Review Details

• Review fromM H

  Date: 07/31/2023

  1 star
  Coming up on 24 hours without power. All our neighbors have electricity and the two workers in the truck that came to our house said that they could see no reason for us being without power. They also said another truck would be out. That did not happen today, and it it supposed to be 107 tomorrow. The two workers actually did say that they "couldn't say" when the truck would be out and were unable to answer any questions. It is impossible speak speak with a human- let ***** a human who knows anything.

• Review fromCary R

  Date: 07/31/2023

  1 star
  Electricity went out yesterday 7/30/23, Sunday at 5pm, before storm. Crew came out and dig safe people marked. Then storm hit, they left and never came back. I keep calling and they give me nothing. Bought coolers and ice and bags. This company obviously can't handle any kind of adverse weather situations. Stuck since they have zero competition. Seems like we at least deserve an explanation.

• Review fromChris S

  Date: 07/30/2023

  1 star
  They flicking suck! Evergy is the worst! Deregulate electric energy in ********!

• Review fromDean B

  Date: 07/24/2023

  1 star
  80mph wind. Power goes out. Acceptable. Every time a cloud passes. Power goes out. Evergy. Seriously the worst monopoly *************** needs to change.

• Review fromLa H

  Date: 07/19/2023

  1 star
  If I could give 0 stars I would. I am a single mother of 4. All kids in home are under 10. Youngest is a newborn. I have a 8 year old that has medical equipment he cant use at this moment. My total bill was $252 I made a $50 payment 7/16/23 I couldnt afford the entires bill. I get paid bi weekly. My rent is $1000 my bi weekly car payment is $280 daycare bi weekly is $300. My air and lights were disconnected. So I give what I can on my bills. Its $150 to turn back on. For the fact its 82 degrees they CAN turn you off even in the summer. Anything over 95 degrees they can not. Friday in **** itll be 101 degrees. No lights no air. This company have the WORST guidelines ever! If your disconnect notice is sat for the 19th then 24hrs within that day is 94 or less they can still turn your electric off even if that following day will be 101 degrees.

• Review fromLouis Y

  Date: 07/16/2023

  1 star
  Company was totally unprepared for energy restoration after Fridays storm. I did not see any crews until Sunday noon. They should not be the energy provider for greater Kansas City.

• Review fromAndrew C

  Date: 07/16/2023

  1 star
  this is a deeply terrible and ugly company. avoid them at all costs. They were exremely rude to us and told us there was nothing they could do during a 4 day power outage in the middle of summer. I look forward to them being completely replaced with solar energy. 0 stars for being just awful people.

• Review fromRobert C

  Date: 07/16/2023

  1 star
  141 years in business and still this terrible? Goes to show they don't care at all about anything but money. Premium charges, extra fees and no improvements in the entire time they've been a business. You'd think they would have worked to improve the grid at least to be somewhat more stable. But they haven't -13/10 I'd almost rather go without power... Oh wait. I have been for 3 days and some change already. And I bet it still says I used more power this week than last week somehow. Real funny that they lie about usage so they can charge whatever they want to.

• Review fromChris H

  Date: 07/15/2023

  1 star
  Evergy bought the rights to my neighborhood about a year ago. We were told that we didnt have a choice but to switch. Before that, we had IPL and NEVER lost service. Weve since had two major instances where electricity has gone out for days with any updates. Its extremely hard to get in touch with their customer service and when you do, its awful experience. I was told the whole area is without power. I mentioned the fact that houses across the street have the same lines and never lost power BUT they are provided power by IPL and their customer service agent disconnected the call. I would. if you have any options, avoid Evergy like a youd avoid a small pox blanket. They are a horrible company to deal with.

• Review fromScott T

  Date: 07/15/2023

  1 star
  Imagine going to the doctor with a headache. You wait in the waiting room for 2 hours. You then are called into a room. A full 24 hours pass and the doctor enters. He is actually **********************. He glances at you, charges you full price and tells you they will have the results in a day, but it could take longer. Two months pass and you get a letter written in crayon that says you either have a brain tumor, or youre fine, and it will clear on its own, or not and you will die. This is what its like to interact with Every. You will get no valuable information about your bill, or your outage, and you pay a premium for it.