Reviews

This profile includes reviews for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
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  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

Review Details

• Review fromTroy S

  Date: 02/29/2024

  1 star

  Troy S

  Date: 02/29/2024

  This company has scammed me from money. I unfortunately deleted the text and my phone provider cannot pull them up but this company had charged my car for four boxes of food which three of them were completely defrosted, and I had to throw away per the company told me to throw it away And they did not replace it with any other boxes so I am now being charged by my credit card company who had to dispute this with three times because I can’t get my phone provider to give me the evidence again since once you delete it after 30 days it’s gone. I even tried canceling. I tried doing so much to get away from this company they would tell me oh yeah, we will cancel and then there would be another box at my door and I talk to like four different people if they don’t even know how to run their own company through one person, they have too many people running their tax and emails that they can’t even keep up with it. They are probably the worst company I have ever dealt with in my life I highly recommend to never use this company unless you just want to make sure you lose lots of money to a super greedy company the fact that I’ve been trying to fight paying for that for the last eight months and their company still keeps trying to make me pay for it even though I told him do not send any more boxes to my home because they couldn’t send it without it getting defrosted my wife ate one and got really sick as well just because we didn’t wanna waste it since they kept sending them even though they were supposed to be replacement sins for the ones that they charged me for in the first place that were already defrosted, so I should’ve never been charged again I repeat do not ever use this company if I could give 100,000 reviews on this place over and over to tell you how bad it is I would if you wanna keep your money and not have them take it and also give you crappy service do not ever go with this company use somebody like nutrition solutions.
  

  Flexpro Meals

  Date: 03/04/2024

  Thank you for bringing this to our attention, Troy. We are genuinely sorry to hear about the experiences you've encountered. The situation you've described is far from the standard of service we aim to provide, and we understand your frustration.Please rest assured, addressing your concerns is our top priority. We are committed to making this right for you. We would greatly appreciate the opportunity to discuss this with you directly, to better understand the specifics of your case and to find an immediate resolution. We're also keen on reviewing our internal processes to prevent such incidents from occurring in the future. Please feel free to reach out to us via Live Chat or SMS at 816.888.3539 /7 AM-7 PM CST daily. Again, we truly apologize for the inconvenience and the disappointment you've experienced. We're looking forward to the opportunity to regain your trust.
  
  

• Review fromNick M

  Date: 02/21/2024

  1 star

  Nick M

  Date: 02/21/2024

  I tried to cancel my subscription, and the website said to use the chat on the website. Two different people on "chat", Jessica and Ian, gave automated responses and gave me a phone number to call to cancel. The phone number was also automated, and told me to use the website to cancel, and then hangs up on me. its an infinite circle with no actual help. As of writing this there still has been no solution to stop from being charged or to cancel the subscription.
  

  Flexpro Meals

  Date: 02/23/2024

  Hi Nick, We are truly sorry to hear about the difficulties you've encountered while attempting to cancel your subscription. We take full responsibility for any confusion or inconvenience this has caused you. We can confirm on our end and ensure that your subscription is canceled as per your request last February 22, 2024. Your satisfaction and peace of mind are our top priorities, and we are here to support you through this process. Again, we apologize for the inconvenience and the frustration this has caused. Should you need help, we're here to assist every day from 7 AM to 7 PM Central Time via text at 8*********** or LIVE Chat staright form your account. We appreciate your patience and are eager to make things right. Thank you for bringing this to our attention.

• Review fromApril W

  Date: 02/19/2024

  1 star

  April W

  Date: 02/19/2024

  First off don't be swayed by any good reviews. They give people discounts for good reviews so I'm sure many of them are fake. This is my biggest complaint is that I feel that I was misled into thinking this was a good company because of the positive reviews. But I am sure people stuck like I am for this bogus commitment are trying to do anything to get some money back so they write a review that they don't believe in.
  Additionally, the 4-week thing is bogus. I did not realize that because it is like no other meal company online. I immediately requested cancellation through email. I got a call the next day and she said they could not cancel. Then she offered a discount and other things. I would be willing to try the food, but don't want to be locked into 4 weeks. What if I don't like it? Can't eat it?
  Every other food service I have tried online allows you to cancel and spread out shipments. You can't do anything online except move a shipment one week. They want to lock you in so you can't get out and what is worse is they have your card on file. Please run from this company unless you want to get stuck paying them.
  She told me the shipment would be here tuesday, which is tomorrow. But today someone called and I reiterated I wanted to cancel and he said it's been processed and the shipping label created and it should come by Thursday. What happened to Tuesday? They ship overnight so if it hadn't been shipped why not stop it?
  I think their business is shady.
  

  Flexpro Meals

  Date: 02/23/2024

  April, First and foremost, we want to extend our sincerest apologies for any frustration and disappointment you've experienced. We take your concerns very seriously, and it's clear from your feedback that we have not met your expectations, for which we are truly sorry.
  Regarding the reviews, please know that integrity is a cornerstone of our business, and we strive to ensure all feedback received is genuine and reflective of our customers' true experiences. We understand the importance of transparency and honesty in building trust, and we regret any perception of our practices being otherwise.
  

  We hear your concerns loud and clear about the 4-week commitment and the limitations you've encountered. Our goal is to offer flexibility and convenience, and as an example, your subscription was canceled as soon our team rep received your final request. We are keen to address and resolve the issues you've raised, including the confusion around your shipment dates and the difficulties in canceling your subscription. We believe in the quality of our meals and the value of our service, but we also understand the importance of allowing our customers to make changes that suit their needs and preferences. Again, we apologize for any inconvenience and disappointment you have experienced.  We're here to serve every day from 7 AM to 7 PM Central Time via text at 816.888.3539 or LIVE Chat for a prompt response! We hope to have the chance to restore your faith in our service.
  

  
  

• Review fromZach T

  Date: 02/14/2024

  5 stars

  Zach T

  Date: 02/14/2024

  Really great service. Provides quality meals at an affordable price, and gives me added time throughout my day.
  

  Flexpro Meals

  Date: 02/15/2024

  Thank you so much for your positive feedback, Zach! We're glad to hear that you're enjoying our service and that our meals meet your standards for both quality and affordability. Knowing that we're able to give you some extra time in your day truly warms our hearts, as our goal is to make your life more convenient without compromising on the quality of your meals.
  We're committed to continuing to provide great service and delicious meals that cater to your needs. If there's anything specific you'd love to see more of or any suggestions you have for us, please don't hesitate to let us know. Your satisfaction and feedback are what drive us to improve and evolve. Thanks again for choosing us and for taking the time to share your experience. We look forward to serving you more of what you love!

• Review fromGeorgia H

  Date: 02/09/2024

  5 stars

  Georgia H

  Date: 02/09/2024

  My fiancé and I were on the hunt for a healthy meal plan that could fit into our crazy 24/7 work schedules. Cooking just wasn't in the cards with our packed days. Thankfully, a colleague recommended FlexPro Meals, so we decided to give it a shot. And let me tell you, we're so grateful we did! The food is beyond amazing and bursting with flavor. Plus, it's been a game-changer for our workout routine!
  One thing that really stands out for us is how quick and convenient it is to get assistance through text. No more waiting on hold or dealing with automated systems – just a simple text and we're good to go! And speaking of excellent service, shoutout to Helena from Customer Service! She went above and beyond to make sure our packages were on track and our account was all set up. Huge ??
  

  Flexpro Meals

  Date: 02/14/2024

  Hi Georgia,

  
  We're uber thrilled to hear that FlexPro Meals has been such a positive addition to your and your fiancé's busy lifestyle! It's wonderful to know that our meals have not only fit seamlessly into your schedules but have also supported your workout routine with their flavor and nutritional value.

  
  Our aim is to make healthy eating as convenient and enjoyable as possible, and it sounds like we're on the right track with the assistance and support we've provided. The ability to easily get help through a text message is part of our commitment to ensuring a smooth and hassle-free experience for all our customers.

  
  A special thank you for acknowledging Helena's exceptional Customer Service. We'll be sure to pass on your kind words and appreciation. Our customer service team, with Helena as a shining example, always strives to go the extra mile to ensure your satisfaction and that everything from delivery to account management is handled with care.

  
  Thank you for choosing FlexPro Meals and for taking the time to share your experience. We're here to continue providing you with delicious meals and outstanding service. If there's anything more we can do to enhance your experience, please don't hesitate to reach out.

• Review fromAgatha P

  Date: 02/08/2024

  1 star

  Agatha P

  Date: 02/08/2024

  I had subscribed last week, received my box last Tuesday, food are yummy… Great… But let me go over the “promo” since is not very well explained or clear in how much your nexts boxes will be or how does it actually work. So you got a promo, my case 40% on your first box. Great! After you commit 4 boxes you got “discount for life “. But they DO NOT SPECIFY what discount is this ( I just found and figured after I get into the chat with an attendant, because I could not find after read the entire site). So, since here is the assumption country, I though would be same amount that I had on my first box…. NOOOOOOOO, your meals go for 6.99. Great, it is not on my budget. Now, try to cancel…. First, they advertise that to cancel, you must go to the webchat. We chat attendants has “no power” to cancel subscription. They have to send to the “manager” or you have to call a number and press 4. Great, I did that. Talk with a manager, who tried hard to kept me, which I get it, but I did not want it, still not on my budget. Lastly, he said:” You signed to commit 4 boxes, I can just cancel after that”. I said:” First of all you advertise to cancel any time, 2nd my “promo” is I have to commit IF I want the discount, lastly I said if not cancel now I’m calling my CC to tell them that you guys are steeling me, because this is a crime, this is robbery or whatever you want to call.” Than it was when he understood that I was not joking. So, if was not the company forcing you to stay and if the merchandise was more clear, maybe they could keep much more people
  

  Flexpro Meals

  Date: 02/14/2024

  Hi Agatha, Thank you for bringing your concerns to our attention. We're glad to hear you enjoyed the taste of our meals but are sorry to hear about the confusion and frustration you experienced. 
  Whil we strive to make subscription management as straightforward as possible, and your feedback highlights areas where we need to enhance our procedures and training.
  Your concerns have been taken seriously, and we are reviewing our policies to ensure they are clear and that our customer service team can assist more effectively. As for your subscription, we respect your decision and are committed to making the cancellation process as smooth as possible for you.
  

   If there's anything more we can do to assist you or address any remaining concerns, please don't hesitate to contact us directly via our customer service is available daily from 7AM to 7PM CST in Live Chat straight from all our customer's accounts and text at 816.888.3539. We value your feedback as it helps us improve our service. 

• Review fromKevin N

  Date: 02/02/2024

  5 stars

  Kevin N

  Date: 02/02/2024

  Very convient. Saves me so much time with trying to find out what to cook and looking up ingredients. Can't wait to see what my body look like this summer.
  

  Flexpro Meals

  Date: 02/05/2024

  Hi Kevin,

  Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that Flexpromeals has been a convenient solution for you, saving you time and effort in meal planning and ingredient hunting.
  We're equally excited about your journey towards your summer goals, and we're here to support you every step of the way. If there's anything specific you're looking forward to trying or any adjustments you'd like in your meal plans, feel free to let us know.

  
  Here's to a fantastic and successful summer ahead, both in terms of your meals and achieving the body you desire. Thank you for choosing Flexpromeals!

• Review fromDaniela M

  Date: 01/31/2024

  1 star

  Daniela M

  Date: 01/31/2024

  The food is terrible and over priced for the tiny portions. I'm a small person and would have to eat 2 meals for lunch to feel satisfied. Though eating two unappetizing meals is not something I look forward to. The meat tastes cheap as well, it's super fatty.
  I tried to cancel my subscription. It's impossible to do it yourself online. They instruct you to text them, the text conversation says to call them. I called them, tried every option on the phone, every option leads to them hanging up on you. I've emailed them as well and they just instruct you to call. I have contacted my credit card company reporting them and waiting for that process to start now.
  

  Flexpro Meals

  Date: 02/05/2024

  Hi Daniela,
  Thank you for reaching out and sharing your concerns. We sincerely apologize for the dissatisfaction. Your feedback is valuable, and we take it seriously as we continuously strive to improve.
  
  Please know that your experience is not reflective of the level of service we aim to provide, and we are committed to resolving this issue promptly.
  We appreciate your patience and understanding as we work to make things right. If there's anything else you would like to share or discuss, please feel free to reach out to us directly, our customer service team is available from 7 AM to 7 PM CST every day, either via Live Chat on our website or through SMS at 816.888.3539. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

• Review fromRyan T

  Date: 01/25/2024

  5 stars
  Meals came quick and they even reaced out to me to see if I received the meals!

• Review fromDavid K

  Date: 01/24/2024

  1 star

  David K

  Date: 01/24/2024

  Horrible company. Ive made 3 attempts now to cancel and they keep sending me their sub-par food. I have 2 major influencers in their backyard that are ready to share their thoughts on this company’s standards and customer service. I hope they decide to email me asap.
  
  Daveklein28@gmail
  

  Flexpro Meals

  Date: 02/01/2024

  Hi Dave,

  We sincerely apologize for any frustration you've experienced, and we understand the importance of resolving this matter promptly. I want to inform you that your subscription was actually canceled last week. We are extremely sorry for any miscommunication that may have occurred, and we appreciate your understanding. If there are any further issues or if you have additional feedback, please don't hesitate to reach out to us directly at [email protected]. We value your input, and we're committed to addressing any concerns you may have.
  Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.