Reviews
This profile includes reviews for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 196 Customer Reviews
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Review fromRyan Y
Date: 06/11/2024
1 starRyan Y
Date: 06/11/2024
I have been charged 6/6/24 and 6/10/24 for 197.19 and have tried canceling multiple times and need this money refunded after trying these meals which weren’t worth 5 cents. Their customer service is near to nothing
Flexpro Meals
Date: 06/13/2024
We deeply apologize for the experience you had, Ryan Your feedback is incredibly important to us, and we take your concerns very seriously. We regret any frustration caused by our response times and the feedback request. While we aim to understand our customers' perspectives, we acknowledge the need for swift action, especially regarding cancellations. We are truly sorry for any inconvenience this has caused.
Your subscription was canceled 3 days ago, and you should receive an email confirmation within the next 24-48 hours. Please check your spam/junk folder if you don't see it in your inbox. We’re sorry to see you go, but we respect your decision and assure you that your cancellation has been processed immediately.
If there's anything else we can do for you or if you ever decide to give us another chance, we would be more than happy to assist via Live Chat or SMS text 816.888.3539.Review fromChris W
Date: 06/04/2024
1 starChris W
Date: 06/04/2024
STAY AWAY FROM THIS COMPANY.
If you start a subscription and try to cancel, good luck. I had to file a claim with my bank. Cancelling an order? Well, you have to text them and never hear back. Want to cancel your account? Well, you have to text the same number and hear nothing back. It seems they don't have any real support people or something. This is a disgusting and predatory business practice. One star is too many. Also, the food wasn't worth the price.Flexpro Meals
Date: 06/07/2024
Hi Chris,
We are truly sorry to hear about your experience and deeply regret any inconvenience caused. Your feedback is very important to us, and we take these concerns seriously. Upon checking on our end, I can confirm that your subscription has been canceled already. You should also receive a system generated email about the cancellation within the next 24-48H, sometimes that email gets routed to spam or junk folders so it's worth checking on those folders as well. If there's anything further we can do to rectify the situation or assist you with your subscription, please don't hesitate to reach out to us directly via Live Chat or SMS at 816.888.3539. Our Customer Service team will be happy to assist you, we are available daily from 7 AM to 7 PM. Once again, we apologize for the disappointment you've experienced, and we hope to have the opportunity to regain your trust in the future.Review fromMichael
Date: 05/30/2024
1 starMichael
Date: 05/30/2024
Terrible company. The food is overly salty, frozen, and not great tasting. I didn't finish most of the meals and they were very small. Tried cancelling but there's no way to cancel through the site, no one answers the phone when you call, and the "Live Chat" is just a bot that tells you that they will call you within 2 days. I wish I stuck with Factor 75 or FreshnLean, they're both great and easy to cancel if you decide to. I've had to block them as a merchant with my credit card company in order to stop the weekly charges. My dogs won't even eat the food.Flexpro Meals
Date: 06/04/2024
Mike,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your negative experience with our service. We understand the importance of quality and convenience, and we apologize for falling short of your expectations.
We want to assure you that your subscription has already been canceled. We apologize for any difficulty you experienced in attempting to cancel. We are continuously working to improve our cancellation process to make it more user-friendly.
Regarding the concerns about the taste and size of our meals, we take customer feedback seriously and will use your comments to reevaluate our offerings and ensure we are meeting our customers' expectations.
We appreciate your feedback about your positive experiences with other meal delivery services. While we regret that we were not able to meet your needs, we thank you for giving us the opportunity to serve you.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team via SMS at 816.888.3539 or Live Chat from your Flexpromeals account. We are here to assist you in any way we can. Thank you for sharing your experience, Mike. We wish you all the best in your future endeavors.Review fromKiersten P
Date: 05/24/2024
1 starKiersten P
Date: 05/24/2024
FlexPro Meals is the most disgusting meal prep service I’ve ever used. I ordered 21 meals that came in a box with two small melted ice packs (nothing at the bottom). The food was all extremely warm, open and spilled in the box. Their food handling is dangerous and disgusting. Instead of a refund I was told they’d send a replacement box (via text because they have no customer service). My box has a label made and will be sitting in a box for a week before shipping out. Safe to say their food isn’t fresh either. Do yourself a favor and find another meal prep company.Flexpro Meals
Date: 05/29/2024
Hi Kiersten, We sincerely apologize for the experience you had. Your feedback is of utmost importance to us, and we take it seriously. Rest assured, we are fully committed to addressing the concerns you've raised. We regret any frustration caused by our response times and the request for feedback. While we value understanding our customers' perspectives, we acknowledge the need for swift action, we’re very sorry to let you down. Please know that your comments have been taken seriously, and we are committed to making necessary improvements. We appreciate your review, and will use it constructively to enhance our service for all our customers.Review fromLauren A
Date: 05/15/2024
5 starsLauren A
Date: 05/15/2024
FlexPro makes tasty high quality meals and their customer service is top notch. I highly recommend this company. I have been a longtime member of this service and have zero complaints.Flexpro Meals
Date: 05/20/2024
Hi Lauren A**,
Thank you for your glowing feedback! We're thrilled to hear that you find our meals tasty and high quality, and that our customer service is top notch.
We truly appreciate your long-term membership and recommendation. It's wonderful to know that we've consistently met your expectations and that you have zero complaints. If you ever have any questions or need assistance, please don't hesitate to reach out to us directly via Live Chat or SMS at 816.888.3539. Happy meal prepping. Enjoy your delicious and nutritious Flexpromeals!Review fromCasey B
Date: 04/19/2024
5 starsCasey B
Date: 04/19/2024
After a friend raved about Flex Pro Meals and its convenient food delivery service, I decided to give it a try. I was immediately impressed! The service is outstanding, the food is delicious, and the portions are just so right. What I love most is that I no longer have to stress about planning my daily meals - Flex Pro Meals does it all for me!Flexpro Meals
Date: 06/07/2024
Hey Casey,
Thank you so much for sharing your wonderful experience with FlexPro Meals! We are thrilled to hear that you decided to try our service based on your friend's recommendation and that it has lived up to your expectations.
It’s great to know that you find our food delicious and the portions just right. Our goal is to make meal planning as stress-free as possible, so we're delighted that our service has made a positive impact on your daily routine.
We truly appreciate your kind words and look forward to continuing to provide you with delicious and convenient meals. If you ever have any questions or need assistance, please don't hesitate to reach out to us via Live Chat or SMS at 816.888.3539.Review fromNADER K
Date: 04/18/2024
1 starNADER K
Date: 04/18/2024
Another predatory meal subscription service that makes it impossible to cancel.
Terrible food quality, watery frozen meals with an absorbent pad placed at the bottom of each dish to soak it up ! gross and to a certain degree, unsafe if you are planning to give it to a child.
I would stay away from this company at all costs.Flexpro Meals
Date: 04/19/2024
Nader,
Thank you for sharing your experience with us, and we sincerely apologize for the disappointment and inconvenience you've encountered. Ensuring the quality and safety of our meals is paramount to us, and we take your feedback very seriously. A subscription under your name had been canceled since February, if you have a different subscription please reach out directly to [email protected] to assist you further with your concerns.
Your feedback is invaluable to us as we continuously strive to improve our services. We will investigate the issues you've raised regarding food quality and safety and take appropriate measures to address them.
We're here to assist you and ensure that your concerns are addressed promptly and satisfactorily.Review fromShoghi D
Date: 04/12/2024
5 starsShoghi D
Date: 04/12/2024
As a physician I have a very busy schedule. I have tried other companies but I have to say flexpro meal offers the best value for money and the meals taste great. Love it.Flexpro Meals
Date: 04/16/2024
Hi Shoghi,
Thank you so much for your kind words! We understand that as a physician, your schedule is incredibly demanding, and we're thrilled to hear that FlexPro Meals has been able to provide you with the best value for your money while also delivering delicious meals. We take great pride in offering meals that not only taste great but also provide the convenience and nutrition that busy professionals like yourself need to stay fueled throughout the day.
If there's ever anything we can do to make your experience even better, please don't hesitate to reach out via Live Chat or SMS at 816.888.3539! We're here to ensure your journey with FlexPro Meals continues to be nothing short of amazing!Review fromKevin C
Date: 04/05/2024
1 starKevin C
Date: 04/05/2024
Bad food. Scam company. Trash customer service. Don't engage with them in any way.Flexpro Meals
Date: 04/09/2024
Hi Kevin, We're deeply sorry to hear about your negative experience with FlexPro Meals. Providing high-quality meals and excellent customer service are top priorities for us, and it's disheartening to learn that we fell short of meeting your expectations. Since we cannot locate an account with your details please reach out to us directly via our dedicated team member [email protected] so we can assist you further. Your feedback is incredibly valuable to us, and we take it very seriously. Please know that our customer's satisfaction satisfaction remains our top priority, and we remain committed to regaining your trust in our service. We look forward to assisting your concern directly.Review fromMonica N
Date: 04/01/2024
1 starMonica N
Date: 04/01/2024
I tried to cancel and the website kept making me loop in circles. The customer service chat refused to cancel my subscription through the site when it said it would and the chat customer service agent ended the chat on me suddenly. Terrible service and predatory subscription practices. Do not use. Use cookunity.Flexpro Meals
Date: 04/06/2024
Hi Monica, We're sincerely sorry to hear about the experience you encountered. This is not the level of service we aim to provide, and we understand the importance of seamless and efficient processes, especially when it comes to managing subscriptions. We appreciate your feedback and take your concerns seriously. Rest assured, we can confirm that your subscription was canceled within 24 hours upon receipt of your request, and if there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out us via Live Chat straight from your account or SMS at 816.888.3539 /7 AM-7 PM CST daily. We're here to listen and help however we can. We wish you all the best!
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