Reviews
This profile includes reviews for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 196 Customer Reviews
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Review fromJessica C
Date: 01/12/2024
1 starJessica C
Date: 01/12/2024
Terrible food and they make it impossible to cancel. They have to call you to cancel and I end up not being available. I have received two boxes since I have tried to cancel which both have ended up in the trash. Terrible business.
Flexpro Meals
Date: 01/19/2024
Hello Jessie,
We're truly sorry to hear about your experience, and we sincerely apologize for any inconvenience you've encountered. Your satisfaction is important to us, and we want to address your concerns promptly.
We can confirm on our end that your subscription has been canceled last week.We appreciate your feedback, and we're committed to making things right. If you have any specific details or additional concerns you'd like to share, please feel free to reach out to our Customer service team.We are open everyday 7 AM to 7 PM Central Time via Live Chat or SMS at 816.888.3539.
Review fromConner W
Date: 01/02/2024
1 starConner W
Date: 01/02/2024
The food was fine, but you're basically unable to cancel your subscription.
Their "live chat" is just a chatbot that only accepts an extremely limited set of prompts. I Do NOT want to give out my number and end up with even more spam calls once that info is sold.
The bottom line, is you can get hooked on the line for subscription that could range up to ~$200/wk if you get their largest option and have to jump through hoops to cancel. This is just a scummy business model.Flexpro Meals
Date: 01/02/2024
Conner, Thank you for taking the time to provide your feedback regarding your experience with Flexpromeals. We sincerely apologize for any inconvenience or frustration you may have encountered.
We understand that you had concerns about canceling your subscription and the limitations of our live chat feature. We would like to assure you that we are continuously working to enhance our customer support and provide a seamless experience for our subscribers.
Regarding your comment about providing your phone number, we would like to clarify that we do not sell customer information to third parties.The phone number requirement is solely for account verification purposes and to ensure the security of your subscription and for our couriers to contact you for delivery purposes.
We apologize if the cancellation process seemed complex to you. We always strive to make it straightforward and transparent for our customers. Your feedback will be taken into consideration as we improve our cancellation procedures to better meet our customers' needs.
At Flexpromeals, we value transparency and customer satisfaction. We appreciate you bringing your concerns to our attention, as it helps us recognize areas for improvement.We can confirm on our end that our team has been trying to reach out to you earlier today and awaits your response to assist you moving forward. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Review fromJohn D
Date: 12/29/2023
1 starJohn D
Date: 12/29/2023
These people do not take no for an answer. After much effort, they agreed to refund me for a cancelled order. Today, I receive notice that they have initiated yet another. I have an acknowledgement that they are "sorry to see you go"; but, they continue to attempt to keep the process going. I have cancelled the card I used for my initial order to prevent additional billings, yet they persist in trying. What can I do to get these people to stop?Flexpro Meals
Date: 01/04/2024
John, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced. We take your concerns seriously, and we are committed to resolving this issue promptly.
We understand the frustration you've faced with the second order despite your cancellation. We can confirm on our end that your subscription has been canceled the same day you posted this review and your Account Manager had also filed a refund request for the second order that you didn't want - on your behalf as well. Please allow 7-14 business days max for your refund to process. Please reach out to our customer service team after the 14th business day should you need help with your refund status. We appreciate your patience and cooperation as we work to address this matter thoroughly. Once again, we apologize for any inconvenience caused, and we are dedicated to rectifying the situation promptly.Review fromWilliam M
Date: 12/19/2023
5 starsWilliam M
Date: 12/19/2023
Meals are really great the taste is incredible for heat and serve meals. So easy to order and the customer service is fast and attentive.Flexpro Meals
Date: 01/16/2024
Hi William,
Thank you so much for sharing your positive experience! We're delighted to hear that you find our meals to be really great with an incredible taste, especially for heat-and-serve options. It's fantastic to know that ordering is easy for you, and we appreciate your kind words about our fast and attentive customer service.
If there's anything specific you enjoy about the meals or if you have any further feedback, feel free to let us know. We're committed to providing you with delicious meals and excellent service. Thank you for choosing us, and we look forward to continuing to serve you!Review fromKurt A
Date: 12/19/2023
5 starsKurt A
Date: 12/19/2023
Always having meals arriving on time and greatest customer support any problem or issue and they are right there! Which is the greatest thing to have when it comes to food!!!Flexpro Meals
Date: 01/16/2024
Hello Kurt,
Thank you so much for your fantastic review! We're thrilled to hear that you always receive your meals on time and that you've had such positive experiences with our customer support. It's wonderful to know that we've been able to address any problems or issues promptly for you.
Ensuring prompt delivery and providing excellent customer support are top priorities for us, especially when it comes to something as essential as food. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We truly appreciate your trust in our services, and we look forward to continuing to provide you with great meals and support!Review fromJEROME S
Date: 12/15/2023
1 starJEROME S
Date: 12/15/2023
Food arrived completely thawed out instead of frozen. Customer Service has refused to answer numerous inquires and requests to cancel my subscription, so I was forced to stop payment with the credit card company. Looking online I discovered that other customers have had similar experiences trying to get them to stop subscriptions.Flexpro Meals
Date: 12/19/2023
Jerome,Thank you for taking the time to share your experience with us regarding your recent order of Flexpromeals. We are truly sorry for the inconvenience you experienced and understand your frustration regarding the cancellation process.
We deeply apologize for this, as it goes against the high level of customer service we strive to provide. Rest assured, we take this matter seriously, and we will address it with our team to ensure it does not happen again in the future.
We apologize for the lack of response you have received since then. Our customer service team has been overwhelmed with inquiries recently, leading to delays in our usual response time. We understand the frustration and we are actively working to improve our communication channels to better serve all of our customers.
Please know that we have taken note of your request to cancel your subscription. We have processed the cancellation for you and we will ship a new box for you. If you have any further concerns or questions, please reach out to us directly at [email protected] and we will be more than happy to assist you.
Once again, we sincerely apologize for the inconvenience caused. Your feedback is extremely valuable to us, as it provides an opportunity for us to improve and provide a better experience for our customers moving forward.
Thank you for choosing Flexpromeals.Review fromChristian G
Date: 12/11/2023
1 starChristian G
Date: 12/11/2023
Do ***NOT*** use this company for any reason - they are a massive scam and the food is incredibly unhealthy (55% of your daily value of fat PER MEAL, and they taste like over-salted mush). I received my first meal box and then bumped delivery of the following meal box by 2 weeks because I was going to be out of town. Lo and behold, the following week I was still charged for the upcoming meal box. Looking at the itemized receipt, both orders included added items at $10 each that I did not order. I assumed that this was some sort of welcome bonus when I received my first box, but no - I was charged for it without my approval. After reaching out via text and their online chat to cancel my subscription and ask about the upcoming order that I was charged for inaccurately, I have still received no response after 3 days and the order has been shipped. Additionally, after doing more research I've learned that there have been massive food safety complaints with this company - make sure to do your own research before placing an order. I have already issued a block on my credit card so they cannot charge me further and will be disputing the charges on my card as they are completely fraudulent. I may also be getting a new credit card altogether as I do not trust such a shady business with my CC details.Flexpro Meals
Date: 12/14/2023
Christian,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused and appreciate your patience as we investigate and resolve your concerns.
We're sorry to hear about the issues you encountered regarding your Flexpromeals subscription.We want to assure you that this is not the experience we aim to provide our valued customers. Our team is currently looking into the matter to determine how this confusion occurred and to prevent similar situations from happening in the future.
We apologize for any confusion caused by the added items on your meal box. While we do offer welcome bonuses on occasion, it seems there may have been a miscommunication in your particular situation. Rest assured, we will take steps to rectify this and ensure better clarity moving forward.
In the meantime, we have cancelled your subscription as per your request. Thank you for bringing this matter to our attention, Christian. Your feedback helps us improve our services and ensure a better experience for all our customers. We are committed to addressing this matter swiftly and to providing you with a satisfactory resolution.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding. Should you have any further questions or concerns, please do not hesitate to reach out to us directly by sending an SMS at 816.888.3536. Thank you for your patience.Review fromBrittany B
Date: 12/11/2023
1 starBrittany B
Date: 12/11/2023
My husband and I had a great experience with them until we decided to cancel our subscription! They make it almost impossible to cancel. For weeks my husband reached out to Flex Pro multiple times and was always told that an account manager would be reaching out to him regarding the cancelation. No one ever reached out to him. They also stopped allowing us to pause our weekly meals while this was going on!!! My husband tried pausing them in the mean time so we wouldn't get charged until we got the cancelation figured out, but was no longer able to... I finally had to contact my credit card company and they helped us! Our credit card company did a reverse charge for us against Flexpro and stopped any additional payments that Flexpro would try taking out! Again... the meals were great, but good luck to you when it comes time to cancel!!Flexpro Meals
Date: 12/14/2023
Brittany,Thank you for taking the time to share your experience with us. We are truly sorry for any inconvenience you and your husband faced during the cancellation process. We understand how frustrating it can be when companies do not communicate promptly or efficiently.
At Flexpromeals, we strive to provide exceptional customer service and we sincerely apologize for falling short of your expectations. We value your feedback and take it seriously, as it helps us improve our processes and ensure better service in the future.
We apologize for the lack of communication from our account manager regarding your cancellation request. This is definitely not the level of service we aim to deliver. We are currently reviewing our internal procedures to prevent such instances from happening in the future.
Regarding the inability to pause the weekly meals during this period, we apologize for the inconvenience caused. We understand that this added to your frustration. Our team is working on rectifying this issue to ensure a smoother experience for our customers in similar situations.
Please know that we have taken your feedback to heart and will use it to improve our cancellation process and customer support. We value your business and hope that you will consider giving us another opportunity to serve you in the future. Unfortunately, we cannot find your review name on our customer database, so if there is anything else we can do to assist you or if you have any further concerns, please feel free to reach out to our dedicated customer care team member directly via email at ***********************. Your satisfaction is our top priority and we are committed to making things right.
Thank you again for bringing this matter to our attention.Review fromGeo I
Date: 12/08/2023
1 starGeo I
Date: 12/08/2023
Impossible to cancel. Literally cannot get a hold of anyone. I've contacted them on their chat, email, called and texted and I keep getting the same answer: someone will get back with you. Still nobody has gotten back with me. Very questionable and manipulative tactics.Flexpro Meals
Date: 12/14/2023
Hi Georgeta,We appreciate you taking the time to share your experience with us regarding Flexpromeals. We apologize for any inconvenience you have faced in trying to cancel your subscription and for the lack of response you have received.
At Flexpromeals, it is our utmost priority to provide efficient customer support, and we realize that we have fallen short in meeting your expectations. Please accept our sincere apologies for the frustration and inconvenience this has caused you. This is certainly not the experience we want our customers to have. We assure you that our team has responded to your request and your subscription was canceled three days ago. Your feedback is invaluable to us as it helps us identify areas where we can improve our services. Rest assured, we are committed to delivering the best experience possible, and your feedback will assist us in making the necessary enhancements.
Once again, we sincerely apologize for any inconvenience caused. We appreciate your patience and understanding in this matter. If there is anything else we can assist you with, please do not hesitate to reach out to us directly.Review fromJennifer M
Date: 12/08/2023
1 starJennifer M
Date: 12/08/2023
Customer Service with this company is almost nonexistent. You CANNOT get a live person on the phone - it's canned responses on their chat website, or TEXT a phone number and they will text you back in the next day or two.
Good luck trying to cancel your order - they don't have an option to do that online, you have to TEXT the number and wait until they respond, whatever day that will be. By the way, you can only pause for 3 weeks...nothing more. If you want more, you have to text again in 3 wks to tell them.
The website is average at best. And if you aren't on a computer then forget it - if you are trying to use a phone to select your plan option and meals, be prepared to start over numerous times - because if you hit the back button it kicks you out of the flow.
The food...some were decent, many were not. Some meals have heating instructions and dates, some don't. Trying to peel the plastic back/off is a challenge within itself - I definitely broke a nail or two doing this. And the black pad at the bottom of the food - why is it there? It doesn't appear to be in all of the meals, maybe the old ones didn't have it. I don't even know what it's there for.
The latest box was delivered in spite of my texts that I'm out of town and online requests to pause it until mid Jan - and the box was 1 week late being delivered. I tried asking for that to be paused also, but I couldn't get in touch with anyone.
There has GOT to be a better way than this.Flexpro Meals
Date: 12/14/2023
Hi Jennifer, We want to express our gratitude for taking the time to provide feedback on your experience with us. Your input regarding our customer service and the usability of our website is greatly appreciated.
We understand and apologize for any inconvenience or frustration you may have encountered while attempting to contact us. Our ultimate goal is to deliver exceptional customer service, and we fully understand the importance of having readily available assistance from a live representative. Please be assured that we have taken note of your concerns and are committed to improving our response times.
We deeply regret any confusion caused in relation to our cancellation options. While we acknowledge the convenience of an online cancellation feature, we currently require customers to text our designated number for cancellation requests. We understand that waiting for a response can be frustrating, and we are actively exploring alternative methods to streamline the cancellation process and enhance the overall customer experience.
We assure you that we'll optimize our webapp on mobile or tablet devices. We apologize for any inconvenience caused and will conduct a thorough review of our mobile compatibility to ensure seamless browsing for all users, regardless of the device they are using.
Please know that your feedback is immensely valuable to us as it enables us to identify areas for improvement. We sincerely appreciate your patience and understanding as we strive to enhance our customer service and online platform.
If you have any further concerns or require assistance, our dedicated customer service team is available through Live Chat or SMS at 816.888.3539. They will be more than happy to assist you.
Thank you for choosing Flexpromeals.
Best regards.
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