Reviews

This profile includes reviews for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
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  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

Review Details

• Review fromTimmy L

  Date: 12/08/2023

  5 stars

  Timmy L

  Date: 12/08/2023

  Smooth sailing all the way through the ordering journey! Totally caught off guard when customer service reached out to me (yes, even on a Sunday for onboarding!) just to make sure I was crystal clear and didn't need any tweaks. The grub showed up right on schedule, packed with pure precision, and impressively chilled to the bone! Talk about portion control done right, these tasty meals hit the spot perfectly. Overall, couldn't be more satisfied with the whole shebang. It does look like Flexpromeals is leveling up their game! You gotta love it!
  

  Flexpro Meals

  Date: 12/14/2023

  Hi Timmy, Thank you so much for taking the time to share your positive experience with Flexpromeals! We are thrilled to hear that your ordering journey was smooth sailing from start to finish.
  
  Our team takes great pride in providing exceptional customer service, even on Sundays! We understand the importance of clear communication and we want to ensure that every aspect of your experience with us is crystal clear. We're glad to hear that our customer service team reached out to you to make sure you didn't need any tweaks – it's all part of our commitment to your satisfaction.
  
  We're also delighted to hear that your meals arrived right on schedule and were packed with pure precision. Our goal is to provide you with the highest quality meals, and we take great care to ensure they arrive in perfect condition. The fact that they were impressively chilled to the bone makes us really happy!
  
  Portion control is key when it comes to a healthy lifestyle, and we're glad to hear that our tasty meals hit the spot perfectly for you. We believe that eating well should never mean sacrificing flavor, and we're committed to delivering both.
  
  Your overall satisfaction means the world to us, and your feedback encourages us to continually level up our game. We're thrilled that you couldn't be more satisfied with the whole shebang!
  
  Thank you again for choosing Flexpromeals and for sharing your experience with others. We look forward to serving you delicious and healthy meals in the future.

  
  

• Review fromCory G

  Date: 12/07/2023

  5 stars

  Cory G

  Date: 12/07/2023

  Great food
  Great customer service
  Great price
  Easy to get ahold of
  

  Flexpro Meals

  Date: 12/08/2023

  Hi Cory,Thank you for taking the time to share your feedback on our Flexpromeals. We are thrilled to hear that you find our food to be great, our customer service exceptional, the price reasonable, and that it's easy to get in touch with us.
  
  At Flexpromeals, our utmost priority is to provide high-quality meals that not only satisfy your taste buds but also nourish your body. We take immense pride in our attentive and dedicated customer service team, who are always ready to assist you with any inquiries or concerns you may have.
  
  We strive to ensure that our pricing remains competitive without compromising the quality and nutritional value of our meals. It's fantastic to hear that you find our prices to be reasonable, as we believe that eating healthy shouldn't have to break the bank.
  
  Furthermore, we understand the importance of accessibility and convenience. That's why we make it a priority to be easily reachable whenever you need us. Whether it's to address a specific dietary requirement or to modify your meal plan, our team is just a text or Live Chat away.
  
  Thank you once again for your review. Your satisfaction is our motivation to continue delivering delicious, high-quality meals with exceptional customer service at an affordable price. We look forward to serving you again in the future.

• Review fromMisty G

  Date: 12/07/2023

  1 star

  Misty G

  Date: 12/07/2023

  They promised me a free box on Live Chat in exchange for me being unhappy with my order. Great, right? Wrong.
  Upon receiving my order, I looked at my credit card statement. Charged full price. I initiated a complaint in good faith. This was surely a mistake. Wrong again.
  They claimed that this conversation never took place. Worse, they had the audacity to ask if I had screenshots. They DELETED the live chat thread with the proof. They then proceeded to gaslight me into believing I was crazy and that they had no evidence of the incident. In one phone call someone said AGAIN I would get a free box. They then texted me that there was no evidence of my claims.
  I then proceeded to ask to cancel. Radio silence since then. I bet I will have to dispute the charge on my card in the future because I doubt they will cancel my account without a fight.
  Awful, sketchy company with low moral values and a "profit at any cost," mentality.
  

  Flexpro Meals

  Date: 12/08/2023

  Misty, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused and for the confusion regarding the promised free box on Live Chat. We understand how frustrating it can be to experience an issue like this and we assure you that we take your feedback seriously. We will be investigating further on our end. We apologize for any confusion caused by our initial response. Our team values transparency and we strive to rectify any errors promptly. Unfortunately, due to technical limitations, we were unable to retrieve the deleted chat thread to provide evidence of our previous conversation.
  
  However, we genuinely want to make things right for you. In light of the circumstances, our customer service had offered you a complimentary box as a gesture of goodwill.
  
  We apologize for the frustration and disappointment caused, and we appreciate your patience throughout this process. Our team will also take further steps to enhance our Live Chat system and ensure better record keeping in the future.
  
  Once again, Misty, we apologize for the inconvenience and want to assure you that we value your satisfaction as our customer. We are determined to regain your trust and provide you with an exceptional experience with our services.
  
  If you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer care via [email protected]. We are here to assist you.
  
  Thank you for giving us an opportunity to address this issue and for bringing it to our attention.

  
  

• Review fromAndrew P

  Date: 12/03/2023

  1 star

  Andrew P

  Date: 12/03/2023

  Absolute terrible company.
  1. Their "meals" are not meals. They are snacks at best. You can get 10 meals eat them all on the same day and barely reach a days worth of calories needed on a regular workout regiment.
  
  2. Way over priced. They force you to purchase two extra items at $8-14 in order to qualify for their "reduced price"
  
  3. When you agree to their for life price they don't apply the discount. Instead they give you a code that is not readily apparent and easy to miss.
  
  4. If you don't apply the code and call once you discovered point #1 and #2 they refuse to cancel the service. Requiring you to engage in a phone call with a representative who is condescending the entire time.
  
  I will be seeking whatever legal options are available to me and taking this company over the coals in any review site I can find. That is how bad they are. DO NOT PURCHASE FROM THIS SLEEZE BAG CONPANY
  
  

  Flexpro Meals

  Date: 12/08/2023

  Hi Andrew, Thank you for taking the time to share your feedback with us. We truly value the opinions of our customers, as they help us strive for better customer experiences.
  
  We're sorry to hear about your recent experience with our service and the difficulties you encountered in canceling it. We can assure you that this is not reflective of our usual level of service. We always want to make it as convenient as possible for our customers to manage their subscriptions. Regarding your concerns about the application of the code and cancellation process, we would like to clarify that our cancellation policy is designed to ensure a smooth transition for our customers, while also preventing any unintended cancellations. However, we acknowledge that our communications and procedures may not have met your expectations in this regard. We appreciate your feedback and will take it into consideration as we continue to improve our service.
  
  However, we regret that you found our representative's tone to be condescending during the phone call. We pride ourselves on providing excellent customer service, and we assure you that your experience will be addressed with the team to ensure that this does not happen again in the future.
  
  Regarding your intention to seek legal options and leave negative reviews, we'd like to apologize again for any frustration this has caused. We understand the importance of communicating clearly and transparently to avoid such misunderstandings.
  
  We can confirm on our end that your subscription has been canceled and we're here to address any concerns you may have. Please reach out to our customer service team at your convenience, and we'll do our best to find a resolution that meets your expectations.
  
  Once again, we apologize for the inconvenience and appreciate your feedback. We hope you'll consider giving us another chance to provide you with a better experience.
  

• Review fromJenni P

  Date: 11/30/2023

  5 stars

  Jenni P

  Date: 11/30/2023

  Flexpro meals are amazing!!! So tasty and great macros!!! Their customer service and communication is always top notch!!! Definitely recommend these for their ease, amazing taste, and healthiness!!
  

  Flexpro Meals

  Date: 12/08/2023

  Hey Jenni,Thank you so much for your kind words and for taking the time to share your wonderful experience with Flexpromeals! We truly appreciate your support.
  
  We share your enthusiasm for our meals and are delighted to hear that you find them not only delicious but also with great macros. Our team puts a lot of effort into ensuring that each meal is not only flavorful but also designed to help you maintain a healthy lifestyle.
  
  Moreover, we make it a priority to provide excellent customer service, and we are thrilled to hear that our communication and service have met your expectations. Your satisfaction is very important to us, and we aim to consistently deliver top-notch support to our valued customers, just like you.
  
  We are grateful for your recommendation and are incredibly pleased to know that you find our meals convenient, tasty, and healthy. Your endorsement means the world to us and serves as a testament to the high standards we strive to maintain.
  
  Once again, thank you for choosing Flexpromeals. We value your business and look forward to serving you with more delicious and nutritious meals in the future.

  
  

• Review fromDevin L

  Date: 11/24/2023

  5 stars

  Devin L

  Date: 11/24/2023

  The meals that I have tried so far were absolutely delicious and the plans are very affordable! I got a lot of help answering my questions from their customer service and specifically Miurel.
  

  Flexpro Meals

  Date: 12/08/2023

  Hi Devin, Thank you so much for taking the time to share your positive experience with Flexpromeals! We're thrilled to hear that you found our meals absolutely delicious and our plans affordable. At Flexpromeals, we strive to offer not only convenience but also high-quality and great-tasting meals to our customers.
  
  We're delighted to know that Miurel from our customer service team was able to assist you and answer your questions. Providing exceptional customer service is of utmost importance to us, and we're glad to hear that Miurel went above and beyond to offer you the support you needed.
  
  We truly appreciate your kind feedback and recommendation. Your satisfaction is what drives us to continuously improve and deliver the best possible experience to our customers. If you have any further questions or need any assistance in the future, please don't hesitate to reach out.
  
  Once again, thank you for choosing Flexpromeals. We look forward to serving you delicious meals and providing you with outstanding customer service.

• Review fromThomas W

  Date: 11/24/2023

  1 star

  Thomas W

  Date: 11/24/2023

  I wanted to try flex pro meal but I couldn't change the delivery frequency or cancel the subscription. I couldn't not reach anyone to cancel. My bank cannot stop the reoccurring charges so I have to cancle my credit card. This is ridiculous. This should be illegal. I will spreadsheet the word about this morally challenged company. When you do bad, it come back to you 10 fold
  

  Flexpro Meals

  Date: 12/08/2023

  Hi Thomas, Thank you for taking the time to share your feedback regarding your experience with Flexpromeals. We sincerely apologize for any inconveniences you may have faced regarding the delivery frequency and order cancellation process.This is certainly not the level of service we strive to provide.
  
  We regret to hear that your bank was unable to stop the recurring charges, leading you to cancel your credit card altogether. We apologize for any frustration or inconvenience this may have caused

  Upon reviewing your most recent service request history, our team was able to credit you and did our best to rectify the situation and regain your trust.
  
  Once again, we apologize for any negative experiences you had and assure you that we are committed to improving our services based on customer feedback. Thank you for giving us another shot and we truly appreciate your kind understanding.

• Review fromLeia M

  Date: 11/24/2023

  5 stars

  Leia M

  Date: 11/24/2023

  I got lucky to grab their offer on IG. After that I’m taken well cared of! Talk about VIP experience! I don’t need to worry about thinking which meal to make. I don’t even need to stress about it. I love Flexpromeals! I have been a subscriber for almost 2 months and I’m really enjoying being a VIP subscriber with my ProPlan! Keep up the good job Flexpro! Highly recommend them.
  

  Flexpro Meals

  Date: 11/28/2023

  Hi Leia, Thank you so much for your amazing feedback about Flexpromeals! We are thrilled to hear that you had such a positive experience and that you feel like a VIP with our service.
  
  We completely understand that meal planning can be a hassle, and our goal at Flexpromeals is to make it as stress-free as possible for our valued customers like yourself. We're glad to know that you no longer have to worry about deciding what meals to make, as our ProPlan takes care of that for you.
  
  It's fantastic to hear that you have been enjoying our service for almost 2 months now. We really appreciate your continued support as a subscriber. We will certainly keep up the good work to ensure that you receive the best possible experience with every meal.
  
  Once again, thank you for recommending Flexpromeals. Your kind words mean a lot to us, and we're grateful to have you as part of our Flexpro community. If there's anything else we can do to enhance your VIP experience, please don't hesitate to reach out to our dedicated customer service team. Happy meal prepping!

  
  

• Review fromSrikar M

  Date: 11/20/2023

  1 star

  Srikar M

  Date: 11/20/2023

  Flex pro sucks. The food is not appetizing whatsoever. I can forgive that, however, as I do not recall them promising some Michelin star grade food. The real issue is the cancellation process. I had to wait like three days until after I initiated interest in cancelling. The fact that they make you wait in a queue to cancel a subscription is absolutely scummy and disgusting. That is such a horrible practice and it reeks of fraud. I did finally get to cancel my subscription last Friday on November 17th, and if that was the case I would not be writing this review. The reason I am writing this review is that despite cancelling LAST Friday, I am greeted by an email that says "Thank you for purchase" 4 days late... WTF????? I am shocked by this company as a whole. I have no idea how the review rating average is a 4.25. Never use this service. Cook on your own, the food sucks and is filled with suspect ingredients.
  

  Flexpro Meals

  Date: 11/27/2023

  Hi Srikar, Thank you for sharing your experience with Flexpromeals. We appreciate your feedback and apologize for any dissatisfaction you may have experienced.
  We understand that the taste of the food did not meet your expectations. While we strive to provide delicious and nutritious meals, taste preferences can vary from person to person. We value your input and will use it to improve our offerings.
  Regarding the cancellation process, we apologize for the inconvenience you faced. We aim to make the cancellation process as seamless as possible for our customers, and we regret that this was not your experience. We appreciate your patience while awaiting the cancellation, and we have taken note of your feedback to enhance our cancellation procedures moving forward.
  Customer satisfaction is of utmost importance to us, and we assure you that we do not engage in fraudulent practices. We genuinely strive to provide a quality service for our customers. We are glad to hear that your subscription was successfully cancelled on November 17th, and we apologize for any frustration caused prior to that.
  If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to our customer service team via Live Chat or SMS at ************. We value your opinion and appreciate the opportunity to improve our services.
  Thank you for choosing Flexpromeals.
  

  
  
  

• Review fromVincent L

  Date: 11/20/2023

  5 stars

  Vincent L

  Date: 11/20/2023

  I love how convenient the service is. They also have a lot of variety so I never get tired of the same meals. The price doesn't hurt my pocket either as I am limited in what I can spend on groceries.
  

  Flexpro Meals

  Date: 11/27/2023

  Hi Vincent,Thank you for taking the time to share your feedback on Flexpromeals. We greatly appreciate your support and are thrilled to hear that you find our service convenient and our variety of meals enjoyable.
  
  At Flexpromeals, we understand the importance of offering a diverse range of options to ensure that our customers never grow tired of the same meals. We continuously strive to provide a wide selection of delicious and nutritious dishes to suit all taste preferences.
  
  We are also glad to hear that our prices meet your budgetary needs. Our aim is to make healthy eating accessible to everyone, and we are committed to offering affordable meal options without compromising on quality.
  
  Your satisfaction is our top priority, and we will continue working hard to deliver even more convenience, variety, and affordability to our valued customers like yourself.
  
  Thank you once again for your positive review. We truly appreciate your support and look forward to serving you again.