Reviews

This profile includes reviews for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
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  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

Review Details

• Review fromSteven A.

  Date: 11/18/2023

  4 stars

  Steven A.

  Date: 11/18/2023

  There friendly staff has helped me get what I wanted so far. The meals help me to eat the right portions, n saves me time on meal prep. I am going to stick with them, and see how it goes
  

  Flexpro Meals

  Date: 11/27/2023

  Hi Steven, Thank you for taking the time to share your feedback on our Flexpromeals. We are thrilled to hear that our friendly staff has been able to assist you in achieving your goals so far.
  
  Ensuring that our customers receive the right portions and saving them valuable time on meal prep is one of our top priorities. We understand how important it is to provide convenience without compromising on the quality of the meals.
  
  We truly appreciate your decision to stick with us and we are confident that we will continue to exceed your expectations. Should you have any questions or need further assistance, please do not hesitate to reach out to our dedicated team.
  
  Thank you once again for your support, Steven. We look forward to serving you and helping you achieve your health and wellness goals.

• Review fromBryson H

  Date: 11/16/2023

  5 stars

  Bryson H

  Date: 11/16/2023

  So happy I went with FlexPro meals! I am a newly single dad who has his own logistics business, works out and doesn’t have time to meal prep, grocery shop, cook, clean etc. Also trying to save money at the same time. Went on a weekly subscription because I thought 21 meals for 156 bucks was insanely good. Got them quickly and they are so delicious. I’ve had 7 so far and am amazed at how good they are. This will also help me shed fat while building muscle. The meals are already to go so when I get home from a long drive I don’t get lazy and DoorDash something which would pay for 6 meals! Thanks FlexPro!
  

  Flexpro Meals

  Date: 11/27/2023

  Hi Bryson, Thank you so much for taking the time to share your wonderful experience with Flexpromeals. We are thrilled to hear that our service has made such a positive impact on your busy life as a newly single dad and business owner.
  
  We understand how challenging it can be to juggle multiple responsibilities without compromising your health and fitness goals. That's why we designed Flexpromeals to provide convenience, deliciousness, and affordability all in one package. We're glad to hear that our 21 meals for $156 offer has exceeded your expectations.
  
  Our team takes pride in ensuring quick and efficient delivery, as we know time is of the essence for our customers. We're thrilled that you found the meals to be both tasty and satisfying. Your satisfaction is our top priority, and we are delighted to have contributed to your fitness journey by offering meals that support your goal of shedding fat while building muscle.
  
  By having the meals ready to go when you return from your long drives, we aim to save you from the temptation of ordering a less healthy and more expensive alternative. It's great to hear that we have helped you make healthier choices while staying within your budget. We truly appreciate your acknowledgement of the value we provide in comparison to other options like DoorDash.
  
  Thank you once again for choosing Flexpromeals as your meal solution, Bryson. Your positive feedback is a tremendous encouragement for our team as we strive to deliver the best possible service to all our customers. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
  
  Wishing you continued success on your fitness journey and all the best in your logistics business!

• Review fromshelden k

  Date: 11/16/2023

  5 stars

  shelden k

  Date: 11/16/2023

  This is a great company reliable and great food the support is also great fix problems in a timely manner and very nice
  

  Flexpro Meals

  Date: 11/27/2023

  Hi Shelden,Thank you for your kind words and for taking the time to share your positive experience with our company, Flexpromeals. We are thrilled to hear that you find us reliable and that you are enjoying our great food.
  
  At Flexpromeals, we strive to provide top-notch support to our valued customers, and we are delighted to know that we resolved any issues you had in a timely manner. We believe that excellent customer service is of utmost importance, and we are glad that you found our support team to be both helpful and friendly.
  
  Your feedback is truly appreciated and motivates us to keep delivering the best experience possible. Our team works diligently to ensure that every meal we prepare meets your expectations in terms of quality and taste.
  
  Thank you once again for choosing Flexpromeals. We are grateful for your support and look forward to serving you with great food and exceptional service in the future.

• Review fromJen W

  Date: 11/16/2023

  5 stars

  Jen W

  Date: 11/16/2023

  Have tried 20 different meals now and have loved every single one of them so far. They are full of favor and don’t taste fake no or old. It’s like it was made fresh even though it was frozen.
  

  Flexpro Meals

  Date: 11/27/2023

  Hi Jen, Thank you for taking the time to share your experience with our Flexpromeals. We are thrilled to hear that you have enjoyed every single one of the 20 meals you have tried so far.
  
  At Flexpromeals, we strive to deliver meals that not only taste great but also offer a fresh and flavorful experience. It brings us joy to know that our efforts have resonated with you, and you found our meals to be full of flavor without any artificial or old taste.
  
  We take pride in using high-quality ingredients and state-of-the-art freezing techniques to ensure that our meals retain their freshness and taste, as if they were made just moments ago. Your feedback is greatly appreciated and serves as motivation for our team to continue delivering outstanding products to our valued customers like yourself.
  
  Once again, thank you for your kind words and continued support.

• Review fromAustin B

  Date: 11/16/2023

  5 stars

  Austin B

  Date: 11/16/2023

  The food always comes on time and is well packaged to keep cold in any temps. Food quality and taste is amazing!
  

  Flexpro Meals

  Date: 11/27/2023

  Hey Austin,Thank you for taking the time to share your experience with us! We appreciate your kind words regarding our Flexpromeals.
  
  It's truly delightful to hear that our delivery service has been timely and that our packaging has successfully maintained the freshness and temperature of the food. We understand the importance of ensuring that each meal arrives in its best condition so that you can enjoy it to the fullest.
  
  Moreover, we are thrilled to know that you find our food quality and taste amazing! At Flexpromeals, we strive to provide our customers with nothing but the best. Our team of culinary experts work diligently to create delicious and nutritious meals that cater to a variety of taste preferences.
  
  We value your feedback and will continue to work hard to meet and exceed your expectations. Thank you again for choosing Flexpromeals, and we look forward to serving you in the future!

• Review fromLaura G

  Date: 11/08/2023

  1 star

  Laura G

  Date: 11/08/2023

  This is a scam.
  
  They will tell you you have canceled your order, but then all of a sudden you start getting meals from "tempo meals". Flexpro claims this is a different company but I did not subscribe to this company and tempo.com has no available contact info available.
  

  Flexpro Meals

  Date: 11/27/2023

  Laura,Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience you have experienced regarding your recent order and the unexpected meals from "tempo meals." We understand how frustrating it can be when expectations are not met, and we would like to address your concerns.

  
  To clarify, Flexpromeals and Tempo Meals are indeed separate companies, we, from Flexpromeals have our own subscription and meal delivery services.

  We apologize for any difficulty you may have had in finding contact information for Tempo Meals. However, you are very welcome to try our meals at www.flexpromeals.com PLUS we are reachable via Live Chat or SMS at 816.888.3539. We're happy to assist! 

   

• Review fromEthan S

  Date: 10/29/2023

  1 star

  Ethan S

  Date: 10/29/2023

  This company is a Scam.
  If you order a week's meal to see if it's any good they force you into a subscription. You CAN NOT cancel the subscription.
  They give you a number to call. The number tells you to use a live chat assistant. The live chat assistant isn't on the accounts page. IF you find it there's a long conversation with a robot. It takes your number. Then it tells you a representative will call you multiple days later to talk about whether to cancel.
  100% should be illegal. Stay away.
  (Looking online there's also a history of bad employee reviews and health violations it seems.)
  

  Flexpro Meals

  Date: 10/30/2023

  Ethan,

  Thank you for taking the time to share your feedback about Flexpromeals. We apologize for any inconvenience or frustration you may have experienced with our subscription process.
  
  To begin, we would like to clarify that our intention is to provide a seamless and convenient experience for our customers. We understand that you wanted to try out our meals before committing to a subscription, and we apologize if our process did not meet your expectations.
  
  Regarding canceling the subscription, we apologize for the difficulties you encountered in finding the live chat assistant on the accounts page. We understand that speaking to a live representative is essential in such situations. Our goal is to ensure that every customer concern is addressed promptly and efficiently.
  
  We sincerely regret any delays you experienced in receiving a call from our representative. We strive to resolve cancellation requests as quickly as possible, and we apologize for any inconvenience caused by the waiting period.
  
  We appreciate your feedback regarding employee reviews and possible health violations. We take these matters very seriously and will investigate them thoroughly to ensure we maintain the highest standards.
  
  We genuinely value your feedback as it helps us improve our services and address any areas of concern. We want to assure you that we are continuously working to enhance our subscription process and customer support systems to provide a better experience for our valued customers.
  
  If you have any further questions or concerns, please feel free to reach out to us directly via our dedicated customer service, [email protected]. We are here to assist you and regain your trust.
  
  Thank you for your understanding and giving us the opportunity to rectify the situation.

  
  

• Review fromErica P

  Date: 09/29/2023

  1 star

  Erica P

  Date: 09/29/2023

  I'm not sure what folks are talking about on here...but the food is absolutely disgusting and the service is even more abhorrent.
  Let's start with the food...yesterday I tried the Mongolian beef w broccoli. The beef was chopped into small cubes and sitting atop one of those cold freezer pads you get when you buy raw meat. The "broccoli" consisted of only chopped stalks which didn't even resemble the actual vegetable. And that was it! It looked and tasted nothing like the website claimed it would....I'm honestly scared to open up the rest of the packages to see what's in store for me.
  On to the horrible customer service. I was emailed with a request to sign up with a BOGO deal. Buy 10 meals and receive 11 meals for free (sure, i'll give it a try...that sounds like a great deal). In an act of good faith, I signed up and ordered my first box only to find that it didn't state anywhere that I would be receiving 11 extra meals as promised. I then received 2 separate emails from their customer service team who never responded to me after I asked about the extra meals. I proceeded to text them through their customer support phone number only to be constantly rerouted to a new person. I now have 5 different text threads going...none of which have resolved my issue. I tried calling the number on their website only to be told to text. I then tried the live chat option on the website, which won't proceed unless you give them your phone number...again. What a hack of a business.
  I'm now trying to cancel my subscription and unable to do so because they keep giving me the runaround. "Someone will contact you in 24-48 hours" despite their terms and conditions stating that you need to call them in order to cancel (but their phone number doesn't work!). Please shutdown this scam business!!!
  

  Flexpro Meals

  Date: 10/03/2023

  Hi Erica, Thank you for bringing this issue to our attention. We apologize for any difficulties you have encountered while trying to cancel your subscription with FlexPro Meals. We understand the frustration that can come with a lack of response and difficulty in speaking with our team from different service phone lines. Please accept our sincere apologies for any inconvenience and confusion caused during this process. We are committed to providing exceptional customer service, and we assure you that we take your feedback seriously. We can confirm on our end that your subscription has been canceled as of Oct. 3, 2023. You should have also received an email confirmation from our system about the cancellation of your subscription. It is worth noting to check your spam or junk folders because sometimes emails get routed to those folders. We apologize for the delay in response and the inconvenience it has caused. We appreciate your patience and understanding. If there is anything else we can assist you with, please do not hesitate to reach out. We value your feedback and will make improvements in our communication processes to avoid any recurrence of this issue in the future. Thank you for your understanding.

• Review fromJackson H

  Date: 09/21/2023

  1 star
  Automatically signs you up for a subscription. No way to cancel. No human answers the phone, you have to leave a message, but no one calls back. The chat feature 'person' tells you a manager will contact you and that they have no way of cancelling the order, only the manager does. Scam. Stay clear.

• Review fromNick B

  Date: 09/20/2023

  1 star

  Nick B

  Date: 09/20/2023

  Terrible customer service. They automatically charged me for my delivery, tried alerting them to stop it but they said it was too late. All of their emails go to my spam box, therefore they delivered my meals while I was out of town. They should call you if you dont answer your confirmation emails! All the food spoiled and it is all garbage!!!! You cannot get anyone on the phone and customer service answers their texts whenever they feel like it. I demand a refund and would like to speak to an actual human. Order number #*******
  

  Flexpro Meals

  Date: 09/21/2023

  ****, We sincerely apologize for the experience you had with our customer service. We understand your frustration regarding the automatic charge and the inconvenience caused by our communication channels. We strive to provide exceptional service to all our customers, and we deeply regret any miscommunication or oversight on our part.We have taken note of your feedback and understand the importance of promptly alerting customers about delivery charges. While we cannot change the past, rest assured that we are actively working on improving our email delivery system to avoid such issues in the future. We appreciate your patience and understanding.Regarding the spoiled meals, we deeply regret the inconvenience caused. We understand the importance of delivering fresh and quality meals and we apologize for falling short of your expectations. Please know that this is not the level of service we strive for, and we will take immediate steps to rectify the situation.Kindly email us directly at ********************************* so we can assist further.