Reviews

This profile includes reviews for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
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  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

Review Details

• Review fromDmytro S

  Date: 09/12/2023

  1 star

  Dmytro S

  Date: 09/12/2023

  No way to cancel the subscription - it's a fraud! No way to change anything in the account, or contact anybody (not through forms on website, or text messages - phone is answered by robot with pre-determined answers) Already contacted bank and authorities to help me handle that. Never expected that from a simple food subscription business - I guess scamming is everywhere...
  

  Flexpro Meals

  Date: 09/15/2023

  ******,Thank you for sharing your experience with Flexpromeals. We apologize for any inconvenience you may have experienced while trying to cancel your subscription and change account details. We are sorry to hear that you were not able to reach us through the forms on our website or text messages. We acknowledge that this is frustrating and not the experience we aim to provide our valued customers. Rest assured, we take customer feedback seriously and are constantly working to improve our communication channels.In regards to contacting us through the phone, we apologize if you were greeted by an automated system. Our intention behind implementing this system is to ensure that all customer queries are addressed promptly and efficiently. However, we understand that this may have caused confusion and we apologize for any inconvenience it may have caused you.We assure you that Flexpromeals is a legitimate food subscription business. We take pride in providing our customers with high-quality meals and exceptional service. We understand your frustration and concerns, and we want to assure you that we are here to address your issues and find a resolution.Please note that we have taken note of your feedback and are working on improving our cancellation process and customer service . We appreciate your patience and understanding as we work towards offering a better experience to all our customers.If you need further help, please contact our dedicated customer service team at ********************************* and we will personally ensure that your concerns are addressed and resolved in a prompt manner.Once again, we apologize for any inconvenience caused, and we appreciate you bringing this matter to our attention. We look forward to resolving this and restoring your faith in our services.

• Review fromTara M

  Date: 09/08/2023

  1 star

  Tara M

  Date: 09/08/2023

  ***** ******* does not allow you to cancel. Continuously charge account. They have absolutely no customer service. Lawsuit headed their way
  

  Flexpro Meals

  Date: 09/15/2023

  ****,Thank you for your feedback regarding your experience with Flexpromeals. We apologize for any inconvenience you have encountered and we value your concerns as we strive to provide quality customer service.We assure you that it is our policy to allow customers to cancel their subscriptions. We understand the importance of flexibility and we apologize if this was not made clear to you. Please be assured that we will investigate your case further to identify any issues with our cancellation process.Regarding the continuous charges on your account, we would like to emphasize that we only bill our customers for the services they have agreed to receive. However, we understand that misunderstandings can happen, and we are committed to resolving this matter. Our customer service team is available to assist you with any billing concerns or to address any questions you have about your account.We are genuinely sorry to hear that you were dissatisfied with our customer service. We strive to provide prompt and attentive support to all our customers. Your feedback will be shared with our team so that we can improve our service going forward.At Flexpromeals, we value our customers and their satisfaction is our top priority. We would appreciate the opportunity to rectify this situation and address your concerns directly. Please reach out to our customer service department at your earliest convenience at ********************************** and we will be more than happy to assist you.Thank you for bringing this matter to our attention. We appreciate your understanding and hope to regain your trust.

• Review fromRandy W

  Date: 09/08/2023

  1 star

  Randy W

  Date: 09/08/2023

  Food is okay at best. Trying to cancel this fraudulent subscription is not for the feint of heart. You will never talk to a human. Do yourself a favor and pass on this service at all costs! I am reporting them Yelp, Trustpilot, and others for their deceptive marketing.
  

  Flexpro Meals

  Date: 09/15/2023

  *****, We are truly sorry to hear about your experience with Flexpromeals and the difficulties you encountered while trying to cancel your subscription. Please accept our sincere apologies for any inconvenience caused.We understand how frustrating it can be to navigate through automated systems when all you need is to speak with a real person. Rest assured, this is not the customer experience we aim to provide, and we genuinely appreciate your feedback as it helps us improve our services.We have taken note of your concerns regarding the quality of our food. We can assure you that we continuously strive to refine our menu options and enhance the overall taste to ************ to our customers' preferences. We value your input and will use it to further enhance the quality of our offerings.Regarding your subscription cancellation, we apologize for any confusion or difficulty you faced. We understand the importance of providing a seamless and hassle-free cancellation process, and we are actively working to improve our customer support system to better assist our valued customers like yourself.We appreciate your intention to report us on Yelp, Trustpilot, and other platforms. We believe in transparency and are open to receiving feedback from our customers on these platforms. This helps us address their concerns and further improve our services.Once again, we sincerely apologize for the experience you encountered with Flexpromeals. We genuinely value your feedback and would like to make things right. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out to our dedicated  customer service team at *********************************************************************** you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.
  

• Review fromSharon H

  Date: 09/08/2023

  1 star

  Sharon H

  Date: 09/08/2023

  I initially purchased 7 meals in order to try them out. I just received a second order yesterday. I have tried since yesterday to cancel any further orders but have unable to speak to a representative. I did not sign up for a subscription. I need help cancelling further orders. They don't tell you when you place your order that you are committing to a subscription.
  

  Flexpro Meals

  Date: 09/15/2023

  ******,Thank you for reaching out to us and providing your feedback. We apologize for any confusion or inconvenience caused regarding our subscription model.We understand that you initially purchased 7 meals to try out our Flexpromeals service, but you were not aware that this would enroll you in a subscription. We apologize that this was unexpected for you during the ordering process.We sincerely apologize for the difficulty you've experienced when trying to cancel any further orders. However, upon reviewing, we can confirm that your subscription was canceled last September 8th. You should have also received an email confirmation from our system about the cancellation of your Subscription. It is worth noting to check your spam or junk folders because sometimes emails gets routed to those folders.Once again, we apologize for any inconvenience this has caused and appreciate your understanding. We value your feedback, as it helps us improve our services and provide a better experience for our valued customers like yourself.

  
  

• Review fromPrice W

  Date: 08/25/2023

  1 star

  Price W

  Date: 08/25/2023

  Impossible to cancel!!! I have done everything the website instructed me to do. I was told that someone would reach out to me and nothing.
  

  Flexpro Meals

  Date: 08/29/2023

  Hi Price, Thank you for taking the time to share your feedback regarding your experience with Flexpromeals. We're extremely sorry for any difficulties you have encountered while attempting to cancel your subscription.We understand how frustrating it can be when you follow the instructions provided on our website and are not able to successfully cancel your subscription. We sincerely apologize for any miscommunication or inconvenience caused.Please be assured that we take your concerns seriously, and we are here to assist you with resolving this matter. We apologize if you were expecting to be contacted by someone from our team, as we always strive to provide prompt and efficient customer support.However, upon checking on our end, we can confirm that your subscription has been canceled as of August 25, 2023. You should have also received an email confirmation from our team and system about the cancellation of your Subscription#******. It is worth noting to check your spam or junk folders because sometimes emails get routed to those folders.Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We wish you all the best.
  

  Flexpro Meals

  Date: 08/30/2023

  Hi Price, Thank you for taking the time to share your feedback regarding your experience with Flexpromeals. We're extremely sorry for any difficulties you have encountered while attempting to cancel your subscription.We understand how frustrating it can be when you follow the instructions provided on our website and are not able to successfully cancel your subscription. We sincerely apologize for any miscommunication or inconvenience caused.Please be assured that we take your concerns seriously, and we are here to assist you with resolving this matter. We apologize if you were expecting to be contacted by someone from our team, as we always strive to provide prompt and efficient customer support.However, upon checking on our end, we can confirm that your subscription has been canceled as of August 25, 2023. You should have also received an email confirmation from our team and system about the cancellation of your Subscription#******. It is worth noting to check your spam or junk folders because sometimes emails get routed to those folders.Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We wish you all the best.

• Review fromJosiah B

  Date: 08/22/2023

  1 star

  Josiah B

  Date: 08/22/2023

  Tired to cancel every way possible, customer service is not only horrible its just a flat out scam, i want my subscription canceled
  

  Flexpro Meals

  Date: 08/28/2023

  Hi ******, We are sorry to hear about your experience. We understand your frustration and want to assure you that we take your concerns seriously. Our team is committed to providing excellent customer service and ensuring all cancellations are processed smoothly.We can confirm on our end that your subscription has been canceled last August 23, 2023. If you have any specific concerns or questions, we would be more than happy to address them directly by emailing our dedicated customer service team at ********************************* We apologize for any inconvenience caused and appreciate your understanding in this matter. We value your feedback and will use it to improve our services.Thank you for bringing this to our attention.
  

  Flexpro Meals

  Date: 08/28/2023

  Hi ******, We are sorry to hear about your experience. We understand your frustration and want to assure you that we take your concerns seriously. Our team is committed to providing excellent customer service and ensuring all cancellations are processed smoothly.We can confirm on our end that your subscription has been canceled last August 23, 2023. If you have any specific concerns or questions, we would be more than happy to address them directly by emailing our dedicated customer service team at ********************************* We apologize for any inconvenience caused and appreciate your understanding in this matter. We value your feedback and will use it to improve our services.Thank you for bringing this to our attention.
  

  Flexpro Meals

  Date: 08/28/2023

  Hi ******, We are sorry to hear about your experience. We understand your frustration and want to assure you that we take your concerns seriously. Our team is committed to providing excellent customer service and ensuring all cancellations are processed smoothly.We can confirm on our end that your subscription has been canceled last August 23, 2023. If you have any specific concerns or questions, we would be more than happy to address them directly by emailing our dedicated customer service team at ********************************* We apologize for any inconvenience caused and appreciate your understanding in this matter. We value your feedback and will use it to improve our services.Thank you for bringing this to our attention.
  

  Flexpro Meals

  Date: 08/29/2023

  Hi ******, We are sorry to hear about your experience. We understand your frustration and want to assure you that we take your concerns seriously. Our team is committed to providing excellent customer service and ensuring all cancellations are processed smoothly.We can confirm on our end that your subscription has been canceled last August 23, 2023. If you have any specific concerns or questions, we would be more than happy to address them directly by emailing our dedicated customer service team at ********************************* We apologize for any inconvenience caused and appreciate your understanding in this matter. We value your feedback and will use it to improve our services.Thank you for bringing this to our attention.

• Review fromKaleb C

  Date: 08/18/2023

  1 star

  Kaleb C

  Date: 08/18/2023

  I've been trying to cancel my subscription for two days now, but Flexpro Meals makes it really hard to do so. The website has you text a phone number but no one will respond. I've already been charged for an additional week that I didn't want. My subscription is still active and I don't know what to do.
  

  Flexpro Meals

  Date: 08/22/2023

  Hi *****,Thanks for reaching out. We can confirm on our end that your subscription has been canceled at the very same date you wrote this review 8/18/23. You should have also received an email confirmation from our system about the cancellation of your Subscription#*******. It is worth noting to check your spam or junk folders because sometimes emails get routed to those folders.We understand that canceling a subscription can be a personal decision, and we respect your choice. If there is anything specific that led to your decision to cancel, we would greatly appreciate any insights to help us improve our service. At Flexpromeals, we continuously work towards enhancing our offerings and making our customers lives easier. We aim to provide delicious and nutritious meals conveniently delivered to your doorstep. Thanks again for contacting us here and if you have any further questions or concerns, or if there is anything we can do better, please do not hesitate to reach out to us directly via our dedicated customer service team at ********************************** Thanks again for your review. Best of luck to all your endeavors!

• Review fromCharles R

  Date: 08/17/2023

  1 star

  Charles R

  Date: 08/17/2023

  If you're looking to cancel your subscription for any reason, good luck. I've tried to get in contact with this company for the last two days and no response. Do not trust this company with your credit card.This company is a scam.
  

  Flexpro Meals

  Date: 08/18/2023

  Hi *******, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you may have faced while trying to cancel your subscription and for the lack of response from our team. We understand the frustration this has caused you and we take your concerns very seriously.At Flexpromeals, customer satisfaction is our top priority, and we are disappointed to learn that you feel our company is not trustworthy. We want to assure you that we are committed to resolving this issue and improving our service process.We can confirm that your subscription has been canceled and we've gone ahead and initiated a refund request for your last Order#*******, please note it takes **** business days once approved by our ********************** Please rest assured that your credit card information is handled securely and in accordance with the highest industry standards. We take extensive measures to safeguard our customers' information and protect against fraudulent activity.Once again, we apologize for any inconvenience caused and we kindly request an opportunity to make things right. Please email us at ********************************* to follow up with your concerns. We are committed to addressing your concerns promptly and finding a satisfactory solution.Thank you for your understanding and patience. We value your feedback as it helps us improve and provide a better experience for all our customers.

• Review fromJack B

  Date: 08/15/2023

  1 star

  Jack B

  Date: 08/15/2023

  All of the negative reviews are 100% true. They trick you into subscribing. Then automatically bill you again and make it impossible to cancel or get a refund. I have to go through my credit card company to get the charge reversed. The food is also very mediocre, salty, mushy, terrible presentation, portions are too small (too calorically dense for health food). Buyer beware! This company uses very deceptive practices and could be considered a scam company.
  

  Flexpro Meals

  Date: 08/18/2023

  Hi ****, Thank you for taking the time to share your feedback on Flexpromeals. We appreciate your thoughts and are truly sorry to hear about your negative experience. At Flexpromeals, we strive to provide our customers with the best possible service, and it is disheartening to learn that we fell short of your expectations. We apologize for any inconvenience caused by the subscription process or any difficulties encountered while attempting to cancel or obtain a refund. Rest assured, we take these matters seriously and will address them immediately to ensure a smoother experience for all our customers.Regarding the food quality, we apologize that it did not meet your expectations. We understand the importance of a well-balanced and flavorful meal, and we regret that we did not deliver in this aspect. We appreciate your feedback regarding saltiness, texture, presentation, and portion size, and we will take it into consideration as we continually strive to improve our offerings to meet the varied tastes and preferences of our customers.We would like the opportunity to make things right for you. Our customer support team is here to assist you and address any concerns you may have. We want to ensure that you receive the resolution you deserve and regain your trust in our services. Please reach out to us directly at ************************************** again, we apologize for any inconvenience caused and appreciate your feedback. We value your input as it helps us identify areas of improvement and work towards offering a better experience for our customers.

• Review fromCody D

  Date: 08/15/2023

  1 star

  Cody D

  Date: 08/15/2023

  Scam. The company is unresponsive. Associated credit card has been canceled. Dispute will follow as soon as as the payment posts.
  

  Flexpro Meals

  Date: 08/18/2023

  Hi *******************, Thank you for bringing this matter to our attention. However, upon checking on our end, we can confirm that our team has contacted and responded to your support request tickets, and your cancellation was processed at your request last 8/16/2023. Regarding your canceled credit card and the upcoming dispute, we kindly request you provide us with more details about your situation. Don't hesitate to get in touch with our dedicated customer service team at ********************************* so we can promptly assist you in resolving this matter.