Reviews
This profile includes reviews for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 195 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKallie R
Date: 02/10/2025
5 starsKallie R
Date: 02/10/2025
Hope was great while helping solve an issue!! She assisted with an issue in the fastest way possible!
Flexpro Meals
Date: 02/13/2025
Hi Kallie,
Thank you so much for your kind feedback! We're thrilled to hear that Hope was able to resolve your issue so quickly. Your satisfaction is our priority, and it's wonderful to know that our team is delivering the fast and efficient service you deserve. We'll be sure to pass along your praise to Hope. If you ever need further assistance, please don't hesitate to reach out!Review fromLeo M
Date: 02/07/2025
4 starsLeo M
Date: 02/07/2025
Would love to have control of my own meal quantity. Other than that the food is good. An App would make this much easier to access. Brian has been quick at responding with any issues and has solved them all.Flexpro Meals
Date: 02/11/2025
Hi Leo, Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying the food and that Brian was quick to assist with any concerns you had. We truly appreciate your feedback and the possibility of an app—both are fantastic suggestions, and we will pass them along to our product dev team for consideration as we work to improve our service. Thanks again for your support! If you ever need anything else or have additional ideas, don’t hesitate to reach out. We're here to help!Review fromMary W
Date: 02/06/2025
5 starsMary W
Date: 02/06/2025
Hope, you were so helpful in answering all my questions and correcting my mistake so fast!
Thanks again,
Mary WilliamsFlexpro Meals
Date: 02/11/2025
Hey Mary,
Thank you so much for your kind words! We’re thrilled to hear that Hope was able to assist you so efficiently and helpfully, answering all your questions and assisting promptly. Your satisfaction is very important to us, and we’re delighted that your experience was a positive one.Thanks again for taking the time to share your feedback—we truly appreciate your support!Review fromCaren C
Date: 02/03/2025
5 starsCaren C
Date: 02/03/2025
Other than having no access to change my own meal plan or subscription the CS rep that I text (luz) is on top of every question or change I have as it arises. Efficient- food is greatFlexpro Meals
Date: 02/04/2025
Hi Caren,
Thank you for your fantastic review! We're delighted to hear that you enjoy our food and appreciate the efficient assistance provided by Luz. We truly value your feedback. Please know that we’re actively working to improve that aspect of our service. We’ll be sure to pass your kind words along to Luz—she’s a true asset to our team! Thank you again for your support, and we look forward to serving you even better in the future.Review fromDavid C
Date: 02/02/2025
1 starDavid C
Date: 02/02/2025
Run folks, do not walk from this company. I have now finished the 7th of I think 13 total meals and to be honest, I’ve never tasted more crappy prepped meals ever.
These are truly disgusting and the remaining meals, are now where they belong- in the trash.
The lack of quality control required to ensure that every meal is this bad is truly staggering. The worst food ever.Flexpro Meals
Date: 02/04/2025
Hi David,
Thank you for sharing your feedback. We are truly sorry to hear about your experience. We take quality control very seriously, and we sincerely apologize for the inconvenience caused. We would appreciate the opportunity to discuss this further with you and see how we might make things right. Please feel free to contact our customer service team directly at [email protected] so we can address your concerns directly.
Again, we apologize for your experience and thank you for taking the time to provide us with your feedback.Review fromIsaac B
Date: 01/31/2025
5 starsIsaac B
Date: 01/31/2025
Hope was quick to cancel my subscription when needed and clarify/refund an double charge issue. Much appreciated.Flexpro Meals
Date: 02/04/2025
Hi Isaac,
Thank you for sharing your positive experience with us! We're delighted to hear that Hope was able to quickly and efficiently assist you. Your satisfaction is our top priority, and we're grateful for your feedback.
We truly appreciate your support and would love to welcome you back anytime. If you ever decide to give us another try or need any further assistance, please don't hesitate to reach out to us via EMAIL [email protected], OR TEXT 816.888.3539 for faster responses from 9AM to 5PM M-Fri Central Time.
Thanks again, and take care!Review fromDemetrius M
Date: 01/31/2025
5 starsDemetrius M
Date: 01/31/2025
Hope was very helpful with whatever I needed and got back with me very quickFlexpro Meals
Date: 02/04/2025
Hi Demetrius,
Thank you for sharing your feedback! We're thrilled to hear that Hope was able to assist you quickly and effectively with your needs. Your satisfaction is very important to us, and we appreciate you taking the time to let us know about your positive experience As always, please feel free to reach out to us via EMAIL [email protected], OR TEXT 816.888.3539 for faster responses from 9AM to 5PM M-Fri Central Time. Have a wonderful rest of your day!Review fromJessica H
Date: 01/30/2025
5 starsJessica H
Date: 01/30/2025
At first, I was uncertain if the Meal plans would fit into my budget. However, customer service worked with me meticulously to help me develop the best plan. The food is outstanding, and the portions are very satisfying. customer service is excellent. Hope is awesome. She answered my questions promptly! I strongly recommend trying Flexpro Meals; you won’t regret it!Flexpro Meals
Date: 02/04/2025
Hi Jessica,
Thank you so much for sharing your experience with FlexPro Meals! We're thrilled to hear that our team was able to work closely with you to develop the perfect plan for your budget, and we're glad the meal quality and portion sizes exceeded your expectations. It’s wonderful to know that Hope provided prompt and meticulous customer service—she truly is an asset to our team.
Your strong recommendation means a lot to us, and we’re excited for you to continue enjoying our meals. If you ever have any questions or need further assistance, please don’t hesitate to reach out to us at [email protected] or SMS at 816.888.35.39. We're available weekdays from 9AM-5PM CST.
Thanks again for your support!Review fromJabbar W
Date: 01/30/2025
5 starsJabbar W
Date: 01/30/2025
This is a very accommodating establishment with very good communicative skills. Response timing is very goodFlexpro Meals
Date: 01/31/2025
Hi Jabbar,
Thank you so much for your stellar review! We're thrilled to hear that our team’s commitment to prompt, friendly, and clear communication hit the mark for you. We work hard to be as accommodating as possible—think of us as your very own customer service superheroes, always ready to leap into action at lightning speed. Your kind words truly inspire us to keep striving for excellence. We appreciate your support and look forward to serving you again soon!Review fromIvan R
Date: 01/29/2025
5 starsIvan R
Date: 01/29/2025
I was a bit confused in the beginning but after getting assistance from Hope, she really helped me out a lot and answered my questions!Flexpro Meals
Date: 01/30/2025
Thank you for sharing your experience, Ivan! We're glad to hear that Hope was able to assist you and provide the clarity you needed. Customer satisfaction is our priority, and we’re always here if you need anything in the future. Our Customer Service team is available via EMAIL [email protected], OR TEXT 816.888.3539 for faster responses from 9AM to 5PM M-Fri Central Time. Bon apetit! ??
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.