Reviews
This profile includes reviews for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 195 Customer Reviews
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Review fromJames S
Date: 01/29/2025
5 starsJames S
Date: 01/29/2025
Very helpful and informative. Responded quickly when I reached out.
Flexpro Meals
Date: 01/30/2025
Thank you for your feedback, James! We're happy to hear that you had a positive experience and that our team was able to assist you quickly and effectively. If you ever need anything in the future, we’re always here to help! Enjoy your meals! ??Review fromErnie S
Date: 01/29/2025
5 starsErnie S
Date: 01/29/2025
Luz was wonderful working with her. She was very helpful & considerate.Flexpro Meals
Date: 01/30/2025
Hi Ernie, Thank you for your kind words! We're so glad to hear that Luz provided you with helpful and considerate service. We’ll be sure to share your appreciation with her. If you ever need anything else, don’t hesitate to reach out to us via EMAIL [email protected], OR TEXT 816.888.3539 for faster responses from 9AM to 5PM M-Fri Central Time. Have a wonderful rest of your day! ??Review fromChristopher M
Date: 01/28/2025
1 starChristopher M
Date: 01/28/2025
FlexPro Meals website is absolute trash. It is almost impossible to change meal selections. Even harder to cancel a subscription. Janer w customer service was very nice and helpful though.Flexpro Meals
Date: 01/29/2025
Thank you for your feedback, Christopher. We’re truly sorry to hear about your experience. Your input is valuable, and we will make sure to pass this along to our team as we continuously work on improving. We're glad to hear that Janer was able to assist you and provide a positive experience. If there’s anything else we can do to help, please don’t hesitate to reach out to us via EMAIL [email protected], OR TEXT 816.888.3539 for faster responses from 9AM to 5PM M-Fri Central Time. We appreciate your patience and the opportunity to make things right!Review fromMegan G
Date: 01/20/2025
1 starMegan G
Date: 01/20/2025
Worst customer service and experience. It is impossible to cancel and get a human on the phone. Even after you “cancel” they continue to harass you.Flexpro Meals
Date: 01/21/2025
Hi Megan,
Thank you for sharing your feedback. We’re very sorry to hear about your experience. It’s certainly not our intention to inconvenience our customers. We’re committed to improving our communication and processes, and your feedback is extremely valuable.If there’s anything we can do to make this right or if you have any questions about your account, please reach out to us directly at [email protected]. We’d appreciate the opportunity to help resolve any remaining concerns.Review fromDedrie O
Date: 10/31/2024
1 starDedrie O
Date: 10/31/2024
TERRIBLE!
Customer Service, is awful... waiting on their cancel line for 20 mins but was told I had 1 min in the queue.
I then called their customer support line and that dropped.
I have texted, email, and called... about receiving 5 broken containers.
I requested a refund and now wanting to cancel my subscription. No responses.
I am in charge of customer service at another company... unacceptable on all levels.
their food is okay... meat is normally rubbery and tastes bland or just one flavor profile.
Their monster protein cookies are chalky and very peanut buttery!Flexpro Meals
Date: 11/04/2024
Hi Dedrie, We’re sorry to hear about your experience and appreciate you reaching out. Upon looking at your account and I can confirm that your sub was canceled 3 days ago. You can also see this when you login to your account.
Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. And to move forward with the refund request for the damaged meals, please send all photos of the broken containers to [email protected] with the subject line “DAMAGED MEALS.” Thank you for your feedback on the meals as well—it’s invaluable to us as we continue improving. We apologize again for any inconvenience and are here to help with any further questions.Review fromCheryle S
Date: 10/28/2024
1 starCheryle S
Date: 10/28/2024
I received my first package on Thursday and the cold packs had burst and all the food was sitting in a bunch of goo. Needless to say, food was contaminated. Been trying to get refund and cancel subscription but everytime you call, the phone hangs up and then you get a text. I've sent emails and texts with pictures and all I get is a text. Very disappointed and disgusted. Their customer service is a nightmare...Flexpro Meals
Date: 10/29/2024
Thank you for reaching out, Cheryle, and we’re truly sorry for this experience. Please know that the issues you've encountered with reaching us are not what we want for our customers.
We can confirm that your subscription is cancelled, and are initiating a refund request for the damaged meals on your behalf. You'll receive the payment once it's been approved, typically within 7–10 business days. Thank you for bringing this to our attention, and we apologize again for the inconvenience. Should you have other questions, please feel free to reach out to us via EMAIL [email protected], OR TEXT 816.888.3539 for faster responses from 9AM to 5PM M-Fri Central Time. Have a wonderful rest of your day!Review fromDavid O
Date: 10/21/2024
1 starDavid O
Date: 10/21/2024
I have attempted multiple times over the past 2 months to cancel my meal service. I have tried online by email, chat etc… you cannot cancel this way. I have called multiple times. Was told I was 1 person away one time and 4 people away another. With approximate wait of one minute. Every time I waited on hold for 20 minutes was never connected to a person and was hung up on. Texted by company saying to leave text information about account and what I needed. Did so. Obviously no response. If I have to cancel my card to get rid of this problem and service I will do so. I have already gotten at least four more deliveries than I wanted since trying to cancel. I will not pay for anymore.Flexpro Meals
Date: 10/22/2024
Hi David,
We sincerely apologize for the experience. We understand how important it is to have a smooth and efficient cancellation process, and we are very sorry that this has not been the case for you. Upon checking today, your subscription has been canceled already. You should also receive an automated email confirming the cancellation. Please check your spam/junk folder in case it was routed there. If you have any further concerns or questions, feel free to reach out to us directly via email at [email protected] or by texting 816-888-3539. Again, we truly regret the inconvenience caused and appreciate your patience throughout this process.
Thank you for being a valued customer, and we hope this resolves the issue for you.Review fromBrandon D
Date: 10/21/2024
1 starBrandon D
Date: 10/21/2024
This business is a shady business that traps you into a subscription and will not let you get out of it until you beg them. They will never refund you for any wrong doing on their part. They are thief's disguised as a meal prep company. Stay away from them.Flexpro Meals
Date: 10/22/2024
Hi Brandon, We’re sorry to hear for the experience. We take customer feedback very seriously and want to assure you that it’s never our intention to make canceling difficult or to cause any dissatisfaction. If you believe there was an issue with your subscription or a charge, please reach out to our customer service team via email at [email protected] or text us at 816-888-3539, and we’d be happy to resolve any outstanding concerns. We're committed to making things right and improving our processes to better serve you.
Thank you for sharing your feedback.Review fromCraig W
Date: 10/10/2024
1 starI HAVE BEEN TRYING TO CANCEL MY PLAN BECAUSE THEY CHARGED ME TWICE THEIR PHONES DO NOT WORK AND CLAIM IT WILL TAKE ONE MINUTE FOR A LIVE AGENT THEN AFTER 20 MINUTES IT ENDS THE CALL. THEN I LOOK AT FLEXPRO'S SITE TO TRY AND CANCEL AND GET MY REFUND AND THEY DONT HAVE ANY WAY TO DO THAT EITHER AND TO TOP IT OFF THEIR "TEXT BASED AGENTS" DONT EVEN RESPOND AS THEY ARE PRIMARILY TEXT AND EMAIL BASED. I TRIED EMAIL AS WELL AND NO RESPONSE I NEED MONEY BACK AS THEY SCREWED UP MY FINANCES DUE TO THIS AND A WAY TO CANCELReview fromClarence G
Date: 10/03/2024
1 starClarence G
Date: 10/03/2024
Stay away! No next day delivery waited in town the order never arrived. I only tried this company because they advertised next day delivery. I travel for work with no set schedule! Not only did the food not arrive. I placed a 230.00 dollar order! Which I paid and no refund, it gets worse! They say I have to place four more orders to cancel the subscription. Stay away you will not get a live representative on the phone. Another company that wants your money with horrible service.Flexpro Meals
Date: 10/04/2024
Hi Clarence,
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. I wanted to clarify that you signed up for our ProPlan, which does come with a commitment of at least four orders. However, we understand your frustration and have gone ahead and canceled your subscription. You can also see this when you login to your account. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Additionally, we will look into your refund request and send it on your behalf subject for approval. We truly appreciate your patience and will ensure that we work to resolve this for you as quickly as possible. Should you have other questions, please feel free to reach out to us via EMAIL [email protected], OR TEXT 816.888.3539 for faster responses from 9AM to 5PM M-Fri Central Time. Have a wonderful rest of your day!
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