Reviews

This profile includes reviews for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
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  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

Review Details

• Review fromClarence G

  Date: 10/03/2024

  1 star

  Clarence G

  Date: 10/03/2024

  Stay away! No next day delivery waited in town the order never arrived. I only tried this company because they advertised next day delivery. I travel for work with no set schedule! Not only did the food not arrive. I placed a 230.00 dollar order! Which I paid and no refund, it gets worse! They say I have to place four more orders to cancel the subscription. Stay away you will not get a live representative on the phone. Another company that wants your money with horrible service.
  

  Flexpro Meals

  Date: 10/04/2024

  Hi Clarence,
  Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. I wanted to clarify that you signed up for our ProPlan, which does come with a commitment of at least four orders. However, we understand your frustration and have gone ahead and canceled your subscription. You can also see this when you login to your account. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Additionally, we will look into your refund request and send it on your behalf subject for approval. We truly appreciate your patience and will ensure that we work to resolve this for you as quickly as possible. Should you have other questions, please feel free to reach out to us via EMAIL [email protected], OR TEXT 816.888.3539 for faster responses from 9AM to 5PM M-Fri Central Time. Have a wonderful rest of your day!
  

• Review fromJeremiah E

  Date: 10/02/2024

  1 star

  Jeremiah E

  Date: 10/02/2024

  I’ve been on the phone for 30 minutes with these people. 2nd in queue with an estimated wait time of 1 minute. After sitting on the call, I’m suddenly hung up on. If i have to cancel over the phone at least make it simple. Instead it seems like they’re trying to get over on you and make it difficult for you to cancel.
  

  Flexpro Meals

  Date: 10/04/2024

  Hi Jeremiah,
  We deeply apologize for the frustration you've experienced.  We're committed to improving our customer service processes to ensure this doesn’t happen again. We can confirm that your sub was canceled on 10/03/2024. You can also see this when you login to your account. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. If you’re still in need of assistance, please feel free to contact us directly via email at [email protected] or TEXT us at 816.888.3539, and we’ll ensure your request is handled promptly.
  Thank you for your patience

• Review fromHaden B

  Date: 10/01/2024

  1 star

  Haden B

  Date: 10/01/2024

  Impossible to cancel online and seemingly impossible to cancel over the phone / email. They force you to call a number to cancel, did that 5 times over the course of day, waiting on hold each time, only for it to automatically end the call after 20 minutes every time, even when the automated system said I was 1st in queue. Very shady. No reply to my requests to cancel via email either.
  Thankfully I used a my credit card's virtual card for the subscription so I can easily void that card and not get charged by them again. But had my card not had that feature, I can only imagine the amount of people that wind up getting stuck with recurring subscription charges that they literally can't stop. I would avoid this company at all costs, and that's not even to mention the relatively mediocre meal quality compared to similar services.
  

  Flexpro Meals

  Date: 10/04/2024

  Hi Haden,
  We sincerely apologize for the experience you've had. There is no excuse for the inconvenience caused, and we truly regret that. We will review this situation and make the necessary improvements to ensure a smoother process moving forward.  We can confirm that your sub was canceled 2 days ago. You can also see this when you login to your account. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them.
  If you have any further concerns, feel free to reach out to us at [email protected] or TEXT us at 816.888.3539, and we’ll do our best to assist you.
  

• Review fromHailey K

  Date: 08/26/2024

  1 star

  Hailey K

  Date: 08/26/2024

  Good afternoon,
  ZEROOO STARS!
  I have just recently signed up for a meal box last wednesday August 21, and paid almost $100 for my order and was told it will be here by Monday the 26th. I have checked my account and the order says still pending. I have already been charged for this order and it has not been shipped yet. I would like to cancel my current order and any future orders that the company may charge me for. With a refund to the order that I will not be receiving as well. I am very unhappy with the service I have received, and the fact that no one is available to speak to me about this situation via text or call which is suggested on your website is outrageous! It is a monday at almost 1 pm. I waited on hold for 20 minutes never connected to a person and was hung up on. I also tried the live chat and was showed to come back during business hours 7-7 IT IS MONDAY AT 1PM. I have never dealt with a meal prep company that has been this unprofessional!!!
  

  Flexpro Meals

  Date: 08/27/2024

  Hi Hailey,
  Thank you for contacting us and letting us know about this experience. We sincerely apologize for the inconvenience caused. Your subscription was canceled on 8/26/2024. You should also receive an email confirmation for the cancellation and we're also sending a refund request on your behalf for the box that you've ordered. We regret any disappointment caused and appreciate the chance to address this. We wish you all the best!

• Review fromRenee W

  Date: 07/30/2024

  1 star

  Renee W

  Date: 07/30/2024

  If I could give one star I would.
  I’ve been trying to cancel my subscription because the meals are NOT as depicted on the website but they make it impossible.
  I have emailed them, used the chat box twice, called, texted multiple times, and get NOTHING in return. The chat box said a representative would be calling me but they haven’t. And THEN I get an email saying my second box has been sent and I was charged $150. NO THANKS!
  I need my account cancelled and that current box refunded immediately seeing as I tried to cancel before the auto subscription went out.
  If I could post pictures on here I would.
  The box came damaged. The ice was entirely melted so I didn’t even know if the meals were safe to eat. And these meals are supposed to be $10 but are tiny— the loaded buffalo chicken that I got came with precisely 2.5 pieces of brownish cauliflower. Terrible quality. Terrible customer service. All around terrible. I would NEVER leave a review like this normally but this company is beyond sketchy and clearly from the other reviews they’re pissing a lot of people off.
  

  Flexpro Meals

  Date: 07/31/2024

  Hi Renee,
  We sincerely apologize for the inconvenience you’ve experienced.
  Our team called you today and is awaiting your response directly. Your feedback is incredibly important to us, and we deeply regret any dissatisfaction caused. Please know that we value your feedback and are committed to addressing these issues promptly and effectively. If there is anything else we can do to rectify the situation or improve your experience with Flex Pro Meals, please don't hesitate to reach out to us directly via Live Chat or SMS at 816.888.3539 /7 AM-7 PM CST daily. Thank you once more for bringing these concerns to our attention, and we sincerely apologize for the inconvenience caused.
  
  

• Review fromJacob P

  Date: 07/17/2024

  2 stars

  Jacob P

  Date: 07/17/2024

  Price per meal is okay. But everything regarding functionality of the website sucks. Every time I’ve tried to adjust my meals, cancel, or whatever it just does its own thing. Every week I get meals I didn’t want because they don’t stay set, you have to manually choose them every week. I thought the whole idea was to set it up and forget about it. So I constantly get meals I don’t like if I forget to go in and select them. And they always change the timeframe you have to edit meals before the subscription renews and the meals are locked in. They also have no review system for their meals and some of them are absolute dog ****.
  

  Flexpro Meals

  Date: 07/18/2024

  Jacob, Thank you for your feedback. We apologize for the difficulties you've experienced. We understand how frustrating it can be.
  We are working on improving our website's functionality to ensure a smoother experience. Your comments about the meal quality are also noted, and we will consider implementing a review system to better reflect our customers’ preferences. Upon checking on our end, I can confirm that your subscription has been canceled already. You should also receive a system generated email about the cancellation within the next 24-48H, sometimes that email gets routed to spam or junk folders so it's worth checking on those folders as well. 
  Thank you for bringing these issues to our attention. We appreciate your patience as we work to improve our services. We wish you the best.

• Review fromAnthony G

  Date: 07/16/2024

  1 star

  Anthony G

  Date: 07/16/2024

  I want a refund. The food was horrible and they do not allow you to cancel your membership online. They inconvenience you and make you take time out of your day to sit on hold so you can speak with an agent to cancel your membership. I would like a refund for both orders that were placed.
  

  Flexpro Meals

  Date: 07/18/2024

  Hi Anthony, we apologize for the difficulties you’ve faced in canceling your subscription. We want to confirm that your subscription was canceled two days ago. We will also send a refund request for your last order (***** ********). 
  
  Thank you for bringing this issue to our attention. We are working to improve our service and appreciate your patience.

• Review fromAJ J

  Date: 07/01/2024

  1 star

  AJ J

  Date: 07/01/2024

  BUYERS BEWARE. DO NOT USE THIS SERVICE. As many others have tried, I have tried to cancel my subscription and they make it IMPOSSIBLE to do so! Once you try it once, you are locked in and you are REQUIRED to talk to them before cancelling. See my screenshots below!!
  First, they don't allow you to complete this via the website. Screenshot of when I tried to cancel: *******************************************
  So then I contacted business hours, as instructed (via chat). Which leads you to an agent who is "not authorized to cancel". Screenshot here: *******************************************
  Then, they REQUIRE you to talk to a customer service agent who will call you at a random hour in hopes to convince you not to cancel. And they will not cancel until you give them a feedback survey. And once I told them about it, they stopped responding. Screenshot here: *******************************************
  

  Flexpro Meals

  Date: 07/04/2024

  Hi AJ, Thanks for bringing this to our attention. We apologize for the inconvenience caused. Upon checking, we can confirm on our end that your subscription has been canceled. You can also see this when logging in to your account > Dashboard. You should also receive an automated email confirmation about your cancellation. Rest assured, your subscription has been terminated. Please know that we value your feedback and are committed to addressing issues promptly and effectively. If there is anything else we can do, please don't hesitate to reach out to us directly via Live Chat or SMS at 816.888.3539 /7 AM-7 PM CST daily. Thank you once more for bringing your concern to our attention, and we sincerely apologize for any inconvenience caused.
  
   
  
  

• Review fromChlo-Anne B

  Date: 06/20/2024

  1 star

  Chlo-Anne B

  Date: 06/20/2024

  I have attempted multiple times for 2 weeks ( June 10th- June 17th2024) to cancel my meal service. I have accessed their chat on their website as required multiple times and I am consistently guided to a repeating loop message stating that a representative will be with me shortly. However, I have never been contacted. My credit card was charged AGAIN for meals that I immediately throw into the garbage because they are inconsumable. I have disputed a charge for $96.06 with my credit card company and have received protection but I request a confirmation that my subscription has been cancelled once and for all. I would not give this company any stars at all but am required t leave at least one which is not what they deserve.
  

  Flexpro Meals

  Date: 06/24/2024

  Hi Chlo-Anne, 
  We are deeply sorry to hear about your experience and the frustration it has caused. Your subscription has been canceled as of today, and you will no longer receive any further charges or shipments. We apologize for the inconvenience you faced with our chat service and for any difficulties in canceling your subscription. You should also receive a system generated email about the cancellation within the next 24-48H, sometimes that email gets routed to spam or junk folders so it's worth checking on those folders as well. You will also receive a confirmation text from one of our team in regards to your dispute. We value your feedback and would welcome the opportunity to make things right. Wishing you all the best!
  
  

• Review fromChrystal S

  Date: 06/20/2024

  1 star

  Chrystal S

  Date: 06/20/2024

  I went to cancel my subscription and it is almost impossible! It says to use the via text but it won't allow you text and the phone number provided doesn't even respond!
  

  Flexpro Meals

  Date: 06/24/2024

  Hi Crystal,

  
  We're truly sorry to hear about your experience. It's disheartening to learn that our service fell short of your expectations and that you encountered difficulties. We deeply apologize for any inconvenience caused. Please know that your subscription was canceled 4 days ago. You should also receive a system-generated email about the cancellation within the next 24-48 hours, sometimes that email gets routed to spam or junk folders so it's worth checking on those folders as well. If there is anything else we can do to improve your experience with Flex Pro Meals, please don't hesitate to contact us directly via Live Chat or SMS at 816.888.3539 /7 AM-7 PM CST daily. We value your feedback and we wish you all the best!