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Average of 230 Customer Reviews
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Review fromDaniel R
Date: 08/04/2022
1 starDaniel R
Date: 08/04/2022
Very poor after the sale customer service! Once the contract goes to *** Safe Haven is of ZERO help. Although Safe Haven installed the system, they wouldn't even answer a simple question to the *** tech that came out. Once your 90 days is up and it goes to ***, Safe Haven blows you off.
Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromMAURICE M.
Date: 08/03/2022
1 starMAURICE M.
Date: 08/03/2022
Aggressive sales people from Safe Haven convinced me to install ADT security system. On the same day after installation, I called to cancel my account. I wanted out, but could not get anyone to answer my call. On the 4th day an assistant manager returned my call and said that I could not get out of the contract for the next 24 months! He told me that I should have cancelled within 3 days of signing the contract, which I did, but there was no one to answer my call! My job status has changed and I can no longer afford to pay $65 per month for the next 24 months, but ADT won't budge, so now I will have to take them to Small Claims court.I've called ADT several times to discuss this issue and they are extremely rude to the point of hanging the phone on me. Stay out away from this company and its affiliate, Safe Haven.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromKalea G
Date: 07/29/2022
1 starKalea G
Date: 07/29/2022
This business is ridiculous. The manager stopped by and I let him say his piece about the system. I was interested and let him quote me. Once he came inside he let himself look around the house without permission. The thing that got me was when he saw mail from ADT sitting on my counter and opened it. I was in disbelief. I also had an appointment that I made him aware of and he still would not leave, causing me to be late. He refused to give me any of his contact information afterward. I have been trying to call for 2 days and theyll it goes straight to voicemail.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromHaley G
Date: 07/22/2022
1 starHaley G
Date: 07/22/2022
Biggest nightmare I have had. Safe Haven is a third party and will **** up the prices on you, by the way.I had a house fire in Dec 2021. My equipment was destroyed. I was out of my home for 7 months while my home was remodeled. I called ADT to let them know. I continued to get charged my monthly rate while my equipment was damaged and I wasn't even living in my house?? I had to block the charges from my bank for the time being. This was after wasting hours on the phone with idiots.Also there's a 3 year contract that NO ONE mentions. I am currently waiting on my ignorant local rep to call me back so we can get this messed straightened out. I recently read if you are unhappy still and your equipment is having issues (Uh - damaged from a fire??) then you can cancel and still get a full refund. Good thing I have countless call logs, texts and emails stating all of this headache.I just want a safe home. I have means of protecting myself but the video is nice to have. ****** learned, I will be doing much cheaper DIY from now on.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *****! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromTorrey C.
Date: 07/22/2022
1 starTorrey C.
Date: 07/22/2022
Recently purchased a house and had two local salesman come by last night around 7pm. Which isnt a problem. The problem is they went through the backyard and let themselves in *********** to knock on our door to the living room. After walking outside to see who it was because both of the salesmen had nothing identifying themselves with safe haven nor adt. I asked them to leave three times and when they finally got the clue it would be best for them to leave one salesman stated you should be careful of who you are rude to as he walked away. After doing some research I have found out that he works for the safe haven of *********, **. To which I called the following day and the same salesman answered the phone and refused to let me speak to anyone higher than himself. So we have filed a police report with said salesman to have it in writing that he cannot come to my property. It is completely unacceptable to walk into someones dwelling unannounced and unwelcome. Especially in the times we live in nowSafe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, ******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromjessica l
Date: 07/22/2022
1 starjessica l
Date: 07/22/2022
I think you guys could pick up the f****** phone and quit avoiding calls for cancellations! Your customer service ***** ass! I've tried calling for two days now and NO ONE WILL PICK UP THE ***** NOR WILL THEY "RETURN YOUR BUSINESS CALL WITHIN THE NEXT 24 HOURS IF YOU LEAVE YOUR NUMBER AND NAME".... This is absolutely ridiculous and I'm a very patient person but this has went too far! I EVEN CALLED ADT DIRECTLY AND THEY TRIED TO CONTACT YOU AND COULD NOT GET ANYONE ON THE *****! NOW THAT IS SOME SERIOUS BULLSHIT! THIS ISN'T EVEN WORTHY OF ONE START BUT IN ORDER TO LEAVE A F****** REVIEW ABOUT YOUR S***** F****** SERVICE I HAVE TO LEAVE "A STAR"... F*** YOUR ONE STAR, IT'S NON-EXISTENT!Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, ******* ! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromChristofer S
Date: 07/18/2022
2 starsChristofer S
Date: 07/18/2022
i had services set up with safe haven and was told that if i wasnt happy that i had three days from install to cancel, which i did. with ADT and Safe haven. was contacted to have the equipment removed and was told they would be there on July 15th between 4-6. at ********************************************************* Jasper ******* about 2 hours away from me and he still had an hour worth of work on the job he was currently working, so he setup a removal for the next day. After the removal the Tech told me to contact customer service on Monday July 18, to see about the Refund. when i called Safe Haven the **************** representative told me that ADT was the one who had to issue the Refund, then turned around and tried to get me to setup security with Vivient. which i stated no thank you, but she kept persisting and started to talk over me, when i kept stating i just wanted the refund. then she hung up on me. i contacted ADT to talk to them about the situation, and they told me that Safe Haven had to issue the refund as all they did was provide the monitoring. i again contacted Safe Haven to try and resolve this by email and by phone call. this time i was sent to 3 different people before finally being hung up on again. this is very unprofessional. all i want is my money back. and to be done with this whole situation. the sales rep and the install techs were very friendly and professional. and so was the removal tech. but the customer service through Safe ********************** needs some work. i know i signed a contract but i was well in my 3 day window to cancel which i did, with a full refund. I have the emails to prove and the phone calls as i record all my calls in and out. please just remedy this and i will be done. thank youSafe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, **********! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromAnnette B
Date: 07/16/2022
2 starsAnnette B
Date: 07/16/2022
My system was hacked and someone was able to breach my alarm. Someone was able to remotely access my system, turn the alarm to away, change my a/c, and garage door. This is after Ive had not one, but two technicians come out to setup my system. It has never really worked properly, the cameras pick up until about 11:00 then nothing until 5:00. Its unsettling to know that someone can turn off my alarm and open my doors any time they want. This is the opposite of security. The technicians were nice, but the first was not trained at all. The second was more knowledgeable and got the system to function for a while. Two months later and its getting hacked. Im beyond frustrated.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, *******! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.Review fromJason B
Date: 07/14/2022
5 starsJason B
Date: 07/14/2022
I work here I love it!Great atmosphere, laid back, easiest job I ever had. Pays decent, good benefits.Not sure where all these bizarre stories are coming from, must be a competitor or something who knows???Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you so much, *****! We really appreciate you taking the time out to rate your experience with us. Thank you for being a valued Safe Haven Customer!Review fromBriana C
Date: 07/09/2022
1 starBriana C
Date: 07/09/2022
I am a former employee of this company. They are recognized as the top dealer of ADT Security Systems. The product is wonderful. The company is not. There is incredible discrimination against females, as well as against single parents. Leadership is severely lacking, communication is next to nonexistent. I recently quit my job with this company because they tried to tell me that completing my job was paramount, which meant that taking care of my children was to be placed second to completing my job. Now, this would not be a problem normally. However, when I was hired on with this company, during the interview process, we were told that we were only required to have availability between 8 am and 6 pm. We were never told that jobs would extend past those hours. Myself and other coworkers have experienced jobs extending outside of those hours. Normally, I am not one to complain about these things because I am a single parent and need to ensure that my children are taken care of. However, I **** the line when my supervisor told me I would have to complete a job (that likely would not have been complete until about at least 9 pm because I was still at a different job at 6 pm) that was an hour plus away from my babysitters home. After I told him that my babysitter would be unable to watch the children after 8 pm and that I absolutely could not work the hours he was trying to have me work, he tried to intimidate me by threatening to take my equipment if I could not handle the work. To which I responded, that is fine, I will not allow you to make me choose between my children and my job. It will always be my children. Working for this company was good and bad. The work was simple and I wholeheartedly believe that ADT security systems save lives. But Safe Haven itself, at least the branch I worked for, was horrid to work for. They did not have our best interests at heart. All they cared about was numbers.Safe Haven Security Services, LLC
Date: 04/18/2023
Thank you for providing your feedback and letting us know about this issue, ****** ! We set a high standard for ourselves here at Safe Haven and are truly sorry to hear that this standard was not your experience with us. We have noted the issue and our teams will be reviewing the issue.
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