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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 454 total complaints in the last 3 years.
    • 121 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off the card two months ago because I had plans to start using it for the holidays and the travel and Rent-A-Car. All of a sudden the card got locked I called and they said that they will unlock and send me a new card. It has been two months Ive been calling nonstop. In the meantime my card is all paid off. They charge me fees and theyre not letting me to use the card. My vacation plans got screwed up because of that they kept telling me they will unlock my card the next day and it hasnt happened in two months. I demand the explanation and a refund of the fees and credit back to my account compensating me for the pain and suffering I suffered because of this banks negligence.

      Business Response

      Date: 03/06/2024

      March 6, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** *************************

      To whom it may concern:

      We are in receipt of your correspondence received February 22, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions.Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred.Please rectify this matter promptly. My account number is ************

      Business Response

      Date: 03/11/2024

      Attached, please find our response to Complaint ID ********.

    • Initial Complaint

      Date:02/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my serious concern about the disclosure of my private information to credit bureaus, resulting in inaccuracies on my credit report. This issue has caused me significant financial and emotional distress.As stated in 15 USC 1681 Section 602, I assert my right to financial privacy and expect the confidential handling of my data.Moreover, 15 USC 1681 Section 604(a)(2) specifies that a consumer reporting agency cannot share account details without my explicit consent, which I have not provided.I have identified discrepancies on my credit report attributed to BK OF MO, negatively impacting my financial well-being. I urgently request the correction of these errors.Additionally, I want to highlight 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.For your reference, my account information is as follows:Account Number: ****************I request a thorough review of my account, immediate rectification of credit report inaccuracies, and strict adherence to federal regulations governing my information.Failure to address these issues promptly may result in legal action. I await your prompt response and resolution.Thank you for your swift attention to this matter.Sincerely,***************************

      Business Response

      Date: 03/08/2024

      Attached, please find our response to Complaint ID ********.

    • Initial Complaint

      Date:02/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I have had a ********** credit card for several years that was initially ******* credit, this past January when our card was due to be renewed we received one from Concora credit issued by TBOM. Out ********** account was paid in full to a zero balance prior to receiving this new card. We have made several attempts to use the card online and in store every time the card is declined or not even accepted. We have called Concora several times about this problem and they state literally nothing they can do about it because they dont see any declined transaction when we explained that they wont see a declined transaction when the card is not being accepted as a valid card number. The only thing they want to do is insist that ********** has to call them, which makes no sense since under the fair credit acts it is illegal to disclose information to a third party. We are now waiting for a new card to arrive to see if maybe that will fix the problem. The worst part is that the reps at Concora didnt even suggest that, I did.

      Business Response

      Date: 02/28/2024

      February 28, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** ***************************

      To whom it may concern:

      We are in receipt of your correspondence received February 17, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:02/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my profound concern about the disclosure of my nonpublic information to credit bureaus and the resulting inaccuracies on my credit report, leading to significant financial and emotional distress.As outlined in 15 USC 1681 Section 602, I assert my right to financial privacy, expecting the confidential treatment of my information.Moreover, 15 USC 1681 Section 604(a)(2) underscores that a consumer reporting agency cannot furnish account information without my written instructions, which have not been provided.I have identified discrepancies on my credit report originating from BK OF MO/FA, adversely impacting my financial well-being. I urgently request the rectification of these inaccuracies.Lastly, please be reminded of 15 USC 1666(b), preventing creditors from treating payments on a credit card account as late under specific circumstances.For your reference, my account details are as follows:Account Number: ************ I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution.Thank you for your immediate attention to this matter.Sincerely,*****************************

      Business Response

      Date: 03/04/2024


      March 4, 2024


      Better Business Bureau
      *************************************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** *****************************

      ******************************

      On February 13, 2024, The Bank of Missouri ********** received a complaint from your offices, on behalf of the
      consumer identified in ID ******** (the customer).

      We are reviewing the consumers concerns, and a response will be sent directly to the customer; the customer should
      allow 5-7 business days to receive the response in the mail from *********

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.
      Customer ******************* Services
      ********************

    • Initial Complaint

      Date:02/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed in a letter to this company TBOM/Milestone account ****** requesting for this account to be deleted from my credit report. I advised them I am a victim of Identity theft and this account does not belong to me. I looked at my credit report and it is still showing on my credit. This is a violation Under, 15 U.S.C 1681b- Permissible purposes of (a) In general Subject to section any consumer reporting agency may furnish a consumer report under the following circumstances and no other: (2) By written instructions of the consumer to whom it relates. I never gave any consumer reporting agency written instruction to report anything on my credit report which violates my rights. I have requested numerous times for them to freeze my credit and they keep unfreezing my credit this is very frustrating. I don't know if you are aware ofthis but when you call the credit bureaus they talk to you so disrepectful and they a charging me to freez my credit thie is ridiculous.

      Business Response

      Date: 02/12/2024

      Hello, 

      This complaint is a duplication of Complaint ID ********.

      Thank you.

    • Initial Complaint

      Date:02/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cashed cashiers check on 2/3/2024 payable from a title company to settle my credit card debts. Refuse to credit my account despite cashing check on 02/03/2024. I suspect attempting to add interest to my account illegally.

      Business Response

      Date: 03/04/2024

      February 29, 2024


      Better Business Bureau
      ***************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** *************************

      To whom it may concern:

      We are in receipt of your correspondence received February 11, 2024, regarding the above-named individual. We are
      reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days
      for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer ******************* Services
      ********************

    • Initial Complaint

      Date:02/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a FIT mastercard with this company. I made a payment of $250 on January 25, 2024. This payment brought my account to date. My payments are made through my bank payment center. Two days later another payment was drafted for ******. The next day my bank contacted me and stated that I had made payment to this company this month and did I want to continue with the second payment? I said no as it was an obvious mistake. Bank of Missouri placed a hold on my account because the second payment was cancelled. My account shows that there is no payment due, however they are attempting to force me to make that payment in order to lift the hold on my account.

      Business Response

      Date: 02/26/2024

      February 26, 2024


      Better Business Bureau
      ***************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** *************************

      To whom it may concern:

      We are in receipt of your correspondence received February 10, 2024, regarding the above-named individual. We are
      reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days
      for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:02/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my profound concern about the disclosure of my nonpublic information to credit bureaus and the resulting inaccuracies on my credit report, leading to significant financial and emotional distress.As outlined in 15 USC 1681 Section 602, I assert my right to financial privacy, expecting the confidential treatment of my information.Moreover, 15 USC 1681 Section 604(a)(2) underscores that a consumer reporting agency cannot furnish account information without my written instructions, which have not been provided.I have identified discrepancies on my credit report originating from THE BANK OF MISSOURI, adversely impacting my financial well-being. I urgently request the rectification of these inaccuracies.Lastly, please be reminded of 15 USC 1666(b), preventing creditors from treating payments on a credit card account as late under specific circumstances.For your reference, my account details are as follows:Account Number: *********I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution.Thank you for your immediate attention to this matter.Sincerely,*************************

      Business Response

      Date: 02/16/2024

      February 16, 2024


      Better Business Bureau
      ***********************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** *************************

      To whom it may concern:

      We are in receipt of your correspondence received February 8, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:02/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last month on January 17th, I sent a payment of ****** through bill pay set up by *****. My payment has yet to be applied to my account. The $200 payment was cashed by your company on the 24th. I expect this to be resolved immediately. I called for the 3rd time today and requested a supervisor. Not surprisingly, one wasn't available. This is the only company that I have issues with, in regard to bill pay. Every other company receives my payment and applies it properly in a timely manner.

      Business Response

      Date: 02/26/2024

      February 23, 2024


      Better Business Bureau
      ***************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** ***************************

      To whom it may concern:

      We are in receipt of your correspondence received February 08, 2024, regarding the above-named individual. We are
      reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days
      for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      The Bank of Missouri

      Customer Answer

      Date: 02/27/2024

      Complaint: 21264997

      I am rejecting this response because: it seems that when there is an issue with this company, the business refuses to provide a response that is visible to the BBB. They consistently want to address the customer in such a way that they can deny any wrong doing. As of today, I have already had the actual issue resolved. ******** admitted that they did indeed make a mistake and has fixed the issue. However, The Bank of Missouri continues to operate in such a way as to project their errors onto customers which is not acceptable. 



      Sincerely,

      ***************************

    Bank of Missouri is NOT a BBB Accredited Business.

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