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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bank of Missouri has 28 locations, listed below.

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    Customer Complaints Summary

    • 454 total complaints in the last 3 years.
    • 122 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed I had late payments from BK OF MO/TV on my credit report. During these months I did not receive anything stating I was late. As you can see, majority of my payments have been on time so I am requesting the removal of these late payments from my account. I am trying to increase my score to purchase a home and would greatly appreciate if you guys can submit a request to the credit reporting agencies to remove the late payments.

      Business Response

      Date: 03/01/2024

      March 1, 2024


      Better Business Bureau
      *************************************************************************************************

      RE: Better Business Bureau Complaint ID: ******** ***********************

      ******************************

      On February 5, 2024, The Bank of Missouri ********** received a complaint from your offices, on behalf of the
      consumer identified in ID ******** (the customer).

      We are reviewing the consumers concerns, and a response will be sent directly to the customer; the customer should
      allow 5-7 business days to receive the response in the mail from *********

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.
      Customer ******************* Services
      ********************
    • Initial Complaint

      Date:02/04/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank of Missouri turns off automatic payments with no notice. Erroneous payment account information entered by the agent via phone and then dont notify of issue. Then report the account as having a 30 day and 60 day past due

      Business Response

      Date: 02/09/2024

      February 9, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** ***********************

      To whom it may concern:

      We are in receipt of your correspondence received February 4, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************
    • Initial Complaint

      Date:02/04/2024

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have unsubscribed and marked as spam for several of the credit cards that this bank offers. Milestone, ******, and *******. I have sent emails demanding they stop. I continue to get numerous emails daily for these cards all listed under this bank. They have shown that they refuse to follow the laws in regards to SPAM and when someone unsubscribes. Should they not stop, I will seek legal action. I am not a customer nor do I want to be. I have numerous screenshots of emails that I sent to my spam folder because they send from different emails to get around the spam filter.

      Business Response

      Date: 02/15/2024

      February 15, 2024


      Better Business Bureau
      ***********************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** *************************

      To whom it may concern:

      We are in receipt of your correspondence received February 4, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

      Customer Answer

      Date: 02/22/2024

      They mailed me a letter via **** stating that they have added me to the do not contact list and that I will not hear from their services any longer, which I appreciate, however, the emails from their services continue. Attached is a screenshot from today, 2/22/24 from ************** which is one of the credit cards listed in the letter they mailed to me. I believe I received their letter 2 or 3 days ago.  
    • Initial Complaint

      Date:01/25/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I APPLIED FOR A MILESTONE ********** IN NOV 23 IT WAS OK'ED FOR 700 DOLLARS WELL I NEVER RECEIVED THE CARD SO I CONTACTED THEM AND THEY WANTED PROOF OF ID SO I FAXED EVERYTHING THEY ASKED FOR AND SAID THEY WERE SENDING ME A NEW CARD WELL I NEVER GOT IT AND I CALLED AND TOLD THEM THAT AND THEY SAID MY CARD WAS CLOSED BUT THERE IS A 185.65 ON MY CREDIT REPORT WHICH I JUST NOW FIXING MY REPORT AND NOW THIS THEY SAID IT WOULD BE TAKEN OFF MY REPORT BUT HAVE FAILED TO DO SO WHAT SHOULD I DO

      Business Response

      Date: 02/07/2024

      February 7, 2024


      Better Business Bureau
      *** ** ********* ***** ****
      St. Louis, MO *****

      RE:
      Better Business Bureau Complaint ID: ******** – ***** *****

      To
      whom it may concern:

      We are in receipt of your correspondence
      received January 25, 2024, regarding the above-named individual. We are
      reviewing the consumer’s concerns, and sending a response directly to the
      consumer. Please allow 5-7 business days for the consumer to receive the
      response in the mail.

      Please do not hesitate to contact our
      office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract Services
      The Bank of Missouri
    • Initial Complaint

      Date:01/24/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I agreed to pay *******. a settlement. As part of our agreement the account was to be removed from my credit report. I paid the agreed upon amount and they will not remove the account.

      Business Response

      Date: 02/15/2024

      February 15, 2024


      Better Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****

      RE:
      Better Business Bureau Complaint ID: ******** – **** ******

      To
      whom it may concern:

      We are in receipt of your correspondence
      received February 5, 2024, regarding the above-named individual. We are
      reviewing the consumer’s concerns, and sending a response directly to the
      consumer. Please allow 5-7 business days for the consumer to receive the
      response in the mail.

      Please do not hesitate to contact our
      office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract Services
      The Bank of Missouri

      Customer Answer

      Date: 02/20/2024

      To:
      BBB Serving Eastern & Southwest Missouri & S. Illinois


      From:
      **** ******


      This message is in regard to my complaint submitted on 1/24/2024 concerning Bank of Missouri.  My complaint ID is ********.  

      The account was supposed to be REMOVED from my credit report as per the agreement to settle.  I fulfilled my part with a prompt payment and not only have they failed to uphold their part, they continue to damage my credit with derogatory remarks.

      I have received multiple conflicting statements from **** over the past few months.
      I have attached the most recent letter I received from ****; stating they aren’t reporting past due.
      I have also attached documentation that shows they are reporting past due in addition to repeated derogatory remarks. 

      I’m simply requesting that they uphold their part of the agreement and REMOVE the account from my credit report.
    • Initial Complaint

      Date:01/07/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reviewed my Consumer Reports and noticed that there was an inaccurate account(s) on my credit report

      Bank of Missouri : ****************

      Consumer Reporting Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy.

      I contacted Bank of Missouri
      and asked for them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature and they have not been able to provide such proof to me.

      This is a violation of the Fair Credit Reporting Act, and these disputed items may not appear on my credit report if they can't be verified by any evidence or proof.

      Business Response

      Date: 01/30/2024

      January 30, 2024


      Better Business Bureau
      *** ** ********* ***** ****
      St. Louis, MO *****

      RE: Better Business Bureau Complaint ID: ******** – ******* ****

      Dispute Resolution Department:

      On January 7, 2024, The Bank of Missouri (“The Bank”) received a complaint from your offices, on behalf of the
      consumer identified in ID ******** (the “customer”).

      We are reviewing the consumer’s concerns, and a response will be sent directly to the customer; the customer should
      allow 5-7 business days to receive the response in the mail from The Bank.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri
    • Initial Complaint

      Date:01/07/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank of Missouri is the bank listed that owns the Aspire credit card. I made a payment early as the amount due was posted. I paid what they told me I owed them. The amount due posted on Dec 2nd and I paid it on Dec 2nd. They then contact me today telling me I missed a payment since I paid 1 day early. They charge me a $30 late fee then proceed to tell me they will remove the late fee if I make another payment. The amount due that was posted was paid on the day they posted it. If it was not payable towards the amount due until the Dec 3rd, it should not have showed me a balance due. A business should not be allowed to then turn around and put the payment they told me I owe towards the previous month payment that was already paid a week prior and double charge me. In my history credit cards will show zero due this period to avoid making these types of payments. If they post it and I pay it, it should be applied to the amount that is posted. They told me their system reset on the same day I made the payment so it posted as due but was not due until the next day. So I get a penalty for their system requesting the next months payment a day early. I do not believe this is even legal. I do have 100% payment history on all my credit cards for the last 3 or 4 years. I do not miss payments and feel this is an illegal attempt to double charge me.

      Business Response

      Date: 01/29/2024

      January 26, 2024


      Better Business Bureau
      *** ** ********* ***** ****
      St. Louis, MO *****

      RE: Better Business Bureau Complaint ID: ******** – **** *******

      To whom it may concern:

      We are in receipt of your correspondence received January 07, 2024, regarding the above-named individual. We are
      reviewing the consumer’s concerns, and sending a response directly to the consumer. Please allow 5-7 business days
      for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged an unauthorized $5 fee by ****** ****** Card, a Bank of Missouri company, on an account with no current balance. When I called and spoke to a customer service agent who identified himself as "Lo", I was told there was a change to the service agreement, and since I "didn't reject the new terms of service", I would be charged a $5 fee. (!!??) I said that I wasn't okay with that, that I would like to reject any change in my terms of service and get my $5 back. He said that it wasn't possible to reject it at this point, that I was sent an email in October and didn't respond. (I don't recall such an email, and I can't find one in my email history. A notification does NOT appear on my account notification history.) I told him that I wasn't interested in keeping an account that charged random, unauthorized fees and asked to speak to a person in the customer retention department. I was told the retention dept. was the dept. that sent the notice, and I didn't respond, so it was too late to talk to them. I am closing the account, but I would like my $5 back. I'd also like the company to stop claiming there are no annual fees if they are going to charge random, unauthorized fees.

      Business Response

      Date: 01/17/2024

      Hello,

      Please see the attached response.

      Thanks,

       

      January 17, 2024   Better Business Bureau  *** ** ********* Suite **** St. Louis, MO *****  RE: Better Business Bureau Complaint ID: ******** – ******* ******  To whom it may concern:  We are in receipt of your correspondence received January 03, 2024, regarding the above-named individual. We are reviewing the consumer’s concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.  Please do not hesitate to contact our office if you have additional questions or concerns.  Thank you.  Customer Relations – Contract Services The Bank of Missouri 

      Customer Answer

      Date: 01/19/2024

      Complaint: ********



      I am rejecting this response because the bank is not providing response details in a timely manner. I have not received the letter sent 'directly to the customer', and by the time I receive it, this complaint will be closed.

      However, when I receive their letter, I will keep the BBB informed.





      Sincerely,



      ******* ******

    • Initial Complaint

      Date:12/26/2023

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m not liable for this debt with THE BANK OF MISSOURI RET I do not have a contract with the collection agency they did not provide me with the original contract as I requested

      Business Response

      Date: 01/09/2024

      January 9, 2024


      Better Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****
      RE: Better Business Bureau Complaint ID: ******* – ******* ****


      To whom it may concern:


      We are in receipt of your correspondence received December 28, 2023, regarding the above-named individual. We are reviewing the consumer’s concerns, and sending a response directly to the consumer. Please allow 5-7 business days for the consumer to receive the response in the mail.


      Please do not hesitate to contact our office if you have additional questions or concerns.


      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri

    • Initial Complaint

      Date:12/26/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have fallen victim to identity theft, evidenced by unauthorized transactions and dubious activities associated with my identity. I've already lodged a police report and am now seeking help to address this situation. My goals are to recoup my financial losses, restore my good name, and I kindly ask for your assistance in removing these fraudulent entries from my credit report. Your support in this matter would be greatly appreciated. BK OF MO opened on Mar 7, 2020.

      Business Response

      Date: 12/27/2023

      Attached please find our response to Complaint ID ********.

      Thank you.

      December 27, 2023


      Better Business Bureau
      *** ** ********* ***** ****
      *** ****** ** *****

      RE: Better Business Bureau Complaint ID: ********

      Dispute Resolution Department:

      On December 26, 2023, The Bank of Missouri (“The Bank”) received a complaint from your offices, on behalf of the
      consumer identified in ID ******** (the “customer”).

      We are reviewing the consumer’s concerns, and a response will be sent directly to the customer; the customer should
      allow 5-7 business days to receive the response in the mail from The Bank.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.
      Customer Relations – Contract Services
      The Bank of Missouri

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